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Reviews of Four Points by Sheraton Sacramento International Airport

3 out of 5
Four Points by Sheraton Sacramento International Airport
4900 Duckhorn Drive, Sacramento, CA

Reviews

8.2

Very Good

Rating 10 - Excellent. 536 out of 1005 reviews" "
Rating 8 - Good. 234 out of 1005 reviews" "
Rating 6 - Okay. 96 out of 1005 reviews" "
Rating 4 - Poor. 64 out of 1005 reviews" "
Rating 2 - Terrible. 75 out of 1005 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice
Stayed 1 night in Apr 2024

10/10 Excellent

Cindy

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Theo at the front desk was so inviting and gave us great recommendations for dinner!
Stayed 1 night in Apr 2024

10/10 Excellent

sarah

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable , clean, friendly staff
Stayed 1 night in Apr 2024

8/10 Good

Karen, Wheatland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 16, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Molly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay the night before flying out.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Apr 6, 2024
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.

10/10 Excellent

Jagjit

Stayed 1 night in Mar 2024

6/10 Okay

Dakota

Traveled with group
Liked: Cleanliness, amenities
This hotel was so loud we could hear people snoring, walking, shutting doors,talking very hard to sleep
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 31, 2024
Please accept my sincere apology for the less than perfect experience you encountered during your recent stay. We appreciate your feedback which will help us make things better for our guests. I hope that you will give us the opportunity to serve you in future upon your next visit !

10/10 Excellent

Stacy

Traveled with partner
Liked: Amenities
Stayed here for convenience to an early Morning flight
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 16, 2024
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.

8/10 Good

Marisol

Traveled with family
Liked: Cleanliness, staff & service
Nice rooms
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 8, 2024
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on Feb 25, 2024
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.

8/10 Good

Michaelle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Free airport shuttle service and safe parking for our car while we are gone.
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 25, 2024
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff clean easy shuttle
Stayed 1 night in Feb 2024
Response from Customer Services Team on Feb 16, 2024
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.

10/10 Excellent

Donald

Liked: Cleanliness, property conditions & facilities
Our stay was fine. We were in the room for only a few hours prior to an early morning flight. We appreciated the availability of a 4 AM airport shuttle.
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 25, 2024
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service Team on Feb 16, 2024
We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon.

10/10 Excellent

Rebekah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well cared for and it felt safe with a security guard in the parking lot when we arrived back later at night. The front desk staff was so friendly and helpful. The room was very large and clean. Would absolutely stay here again!
Stayed 1 night in Feb 2024
Response from Customer Service Team on Feb 16, 2024
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

8/10 Good

Heather, Folsom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 16, 2024
We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon.

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very accomidating, even looked for a scale to weigh our luggage ( they didnt find one). They let us check in early, gave us directions, over all were wonderful. Highly recommend staying here!!
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 16, 2024
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

6/10 Okay

Lana

Rooms should be updated. Asked for a late checkout and only got an hour extension, which is sad as the hotel was not booked at all.
Stayed 2 nights in Feb 2024
Response from Customer Care Team on Feb 16, 2024
Please accept my sincere apology for the less than perfect experience you encountered during your recent stay. We appreciate your feedback which will help us make things better for our guests. I will share your message with the leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

khamta

Stayed 1 night in Dec 2023
Response from Customer Care Team on Feb 9, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Acia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 9, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice.The staff was friendly, professional, and helpful. The shuttle service was top-rate.
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 16, 2024
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 Excellent

Joan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nicc
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 19, 2024
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 19, 2024
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.

8/10 Good

Stacy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel near airport needs firmer pillows
Hotel was nice but the pillows were way too soft and I tossed and turned all night.
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 19, 2024
Thank you for taking the time to share your thoughts regarding the pillows in our rooms. I appreciate you bringing it to our attention. I will share your message with the leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

4/10 Poor

Jamie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk was rude and didn’t mention paying for parking when I arrived
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 19, 2024
Please accept my sincere apology for the less than perfect experience you encountered during your recent stay. We're sorry to hear that you were not informed about parking charges upon check in as we have security at night. We appreciate your feedback which will help us make things better for our guests.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 18, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Shawn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Things not disclosed
I was disappointed in the way the room fees and incidental fee was not explained and then not being told we have to pay for parking so just things that were no disclosed till right at payment time and also there was alot of marajuana smell the whole time and that was annoying.
Stayed 3 nights in Jan 2024
Response from Customer Care Team on Jan 19, 2024
Please accept my sincere apology for the less than perfect experience you encountered during your recent stay. We appreciate your feedback which will help us make things better for our guests. I hope that you will give us the opportunity to serve you in future upon your next visit !

10/10 Excellent

Harold

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 17, 2024
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

8/10 Good

Thuy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good. Also, I am so excited because I came to check-in early, but so comfortable for me. Thanks so much, see you soon exactly
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 14, 2024
We appreciate feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. We look forward to your next visit!

10/10 Excellent

madeline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 17, 2024
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

6/10 Okay

Richard

Traveled with partner
Disliked: Property conditions & facilities
The bathroom was not clean, hair on shower walls. Water damage on the wall was very poorly patched.
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 12, 2024
Please accept my sincere apology for the less than perfect experience you encountered during your recent stay. We have forwarded your feedback to our relevant departments which will help us make things better for our guests. I hope that you will give us the opportunity to serve you in future upon your next visit !

10/10 Excellent

Gurwinder

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 14, 2024
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It was a pleasure hosting you and we look forward to welcome you back soon.

10/10 Excellent

Rhonda

Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 12, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Dontez

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 14, 2024
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. We look forward to your next visit!

8/10 Good

Paulo

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 10, 2024
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excellent

Joni L

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 10, 2024
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slept like a baby
Vey clean and bed was soooo comfortable
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 14, 2024
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. We look forward to your next visit!

10/10 Excellent

Kathy

Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 10, 2024
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

8/10 Good

Lue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comment
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 14, 2024
We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon.

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 30, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Gregory, Sacramento

Stayed 2 nights in Dec 2023
Response from Customer Care Team on Dec 30, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Debra

Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 17, 2024
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

8/10 Good

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds, big and spacious room. Like most hotels, you can hear noise when people arrive in the middle of the night. Otherwise, the hotel is quiet.The staff is friendly, efficient and helpful. Good vibe.
Stayed 3 nights in Dec 2023
Response from Customer Care Team on Jan 14, 2024
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.

10/10 Excellent

Brandy

Stayed 2 nights in Dec 2023
Response from Customer Care Team on Dec 30, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Adelso

Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 20, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Joshua

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful, accommodating, friendly staff. Clean & nice rooms and property.
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 14, 2024
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. We look forward to your next visit!

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 20, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Christina

Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 20, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Damoun

Stayed 2 nights in Dec 2023
Response from Customer Care Team on Jan 3, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

ELVI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will wait no matter the time.
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 14, 2024
We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon.