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Reviews of Hilton Garden Inn Sacramento Elk Grove

3 out of 5
Hilton Garden Inn Sacramento Elk Grove
9241 Laguna Springs Dr, Elk Grove, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 539 out of 1001 reviews" "
Rating 8 - Good. 309 out of 1001 reviews" "
Rating 6 - Okay. 85 out of 1001 reviews" "
Rating 4 - Poor. 41 out of 1001 reviews" "
Rating 2 - Terrible. 27 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freeway was kinda close and could hear through the windows at night
Stayed 2 nights in Apr 2024

8/10 Good

Ramon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area with lots of options for dining. Positive staff and great service.
Stayed 2 nights in Apr 2024

8/10 Good

MICHAEL, santa barbara

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet and more secure than other hotels in the area
Stayed 1 night in Mar 2024

4/10 Poor

Randy

noisy. Nobody mentioned no cleaning room service unless requested.
Stayed 3 nights in Mar 2024

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was Amazing
Stayed 2 nights in Feb 2024

10/10 Excellent

cathy

Liked: Cleanliness, staff & service

10/10 Excellent

Kristine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Surprised the guest rating isn’t higher. Super nice staff, hot water, good water pressure, nice mattresses and blankets (not hard and cheap). Walking distance to restaurants, gas, bank etc. Solid omelet breakfast. Nice looking lobby. But most of all nicest staff I’ve encountered in a hotel. I’ve been to Hiltons for double the price but not as pleasant as this hotel. There are few stains on the restaurant chairs but in fairness they are light cloth so it will happen. No big deal, they were comfortable just the same ;)
Stayed 1 night in Jan 2024

10/10 Excellent

Joanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and extremely helpful, check in was simple, room was clean, breakfast was good and relaxing, and bed was comfortable. I have stayed here before with friends and family, we will stay here in future and reccomend to my family and friends.
Stayed 3 nights in Jan 2024

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities
The tub wasn't draining properly
Stayed 1 night in Dec 2023

10/10 Excellent

Yuko

Stayed 1 night in Dec 2023

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

aaron

Stayed 1 night in Dec 2023

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, friendly staff, clean,
Stayed 1 night in Dec 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Nov 2023

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone I came in contact with were very nice and helpful.
Stayed 3 nights in Nov 2023

10/10 Excellent

Trinh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We opted for a hotel since Airbnb have gotten so ridiculous with fees. The room was well equipped. Beds comfortable. Hotel was clean. The staff were exceptional. I would highly recommend staying here.
Stayed 3 nights in Nov 2023

8/10 Good

Anh

Stayed 1 night in Nov 2023

10/10 Excellent

Cecilia

Traveled with family
Stayed 1 night in Nov 2023

8/10 Good

Patty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. We checked in and was tired so tried to nap. We heard a dog barking for a long time. Called front desk and we were moved. They didn’t know there was a dog in the room
Stayed 1 night in Nov 2023

10/10 Excellent

Antony

Stayed 1 night in Nov 2023

10/10 Excellent

Lori, North Port

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and the room was spacious, also very clean! Good coffee too!
Stayed 2 nights in Nov 2023

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff are lovely and knowledgable, they always greeted us kindly and answered our questions. Hotel was clean and well-maintained, and very convenient to local shopping, dining, etc. Only complaints: hotel laundry is coin-operated only, but no options to get quarters (had to run to Walgreens); and the hotel towels are on the smaller side and they do not have any larger towels available if you need them. Overall had a nice stay :)
Stayed 4 nights in Nov 2023

10/10 Excellent

Melinda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice staff, friendly and helpful. The lobby was clean and quiet. I love the free water bottles, perfect for busy travelers. Lots of restaurants near by walkable.
Stayed 3 nights in Nov 2023

10/10 Excellent

Phuong

Stayed 1 night in Nov 2023

2/10 Terrible

Amith

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
carpets and flooring are so dirty. Needs steam cleaning all around. general upkeep of the facility is not good at all. Would I come back to this hotel - NO. Also they charged almost 60.00 extra over what Expedia charged.
Stayed 2 nights in Nov 2023

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
The property was comfortable
Stayed 1 night in Nov 2023

8/10 Good

Corinne

Traveled with partner
Liked: Property conditions & facilities
Liked all except with time change their clocks were not in sync and asked for wake up call which came at wrong time
Stayed 2 nights in Nov 2023

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the landscaping and water fountain and the pool. Did not like it was in a shopping complex, could not walk my babies around outside. The people at the front desk always knew our name and welcomed us back. For the cost there was no breakfast included and the coffee and hot water for tea was only available in the morning hours. Beautiful hotel!
Stayed 3 nights in Nov 2023

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They have the most friendliest and helpful staff!
Stayed 2 nights in Nov 2023

6/10 Okay

Julie

Traveled with family
We’ve stayed here many times. Staff is always friendly & helpful. This time there is no room cleaning or towel service unless you request it in advance. It seems hotels are doing less and less for guests.
Stayed 3 nights in Oct 2023

2/10 Terrible

Hilda Cardenas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Carpets need to be shampoo throughout the hotel pillows need to be changed
Stayed 1 night in Oct 2023

10/10 Excellent

Joe

Liked: Amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2023

4/10 Poor

Kiren

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Muhammad

Property looks old and somewhat distressed
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time

8/10 Good

Angelita

Stayed 1 night in Oct 2023

10/10 Excellent

Joan

Stayed 1 night in Oct 2023

10/10 Excellent

Marlon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Oct 2023

10/10 Excellent

Beverly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great, thank you!
Stayed 1 night in Sep 2023

8/10 Good

Loren

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Madan

Disliked: Cleanliness, staff & service, property conditions & facilities
AC was very noisy, doors were squeaky, no basic amenities in the room like shower cap or toothpaste or slippers. No complimentary water bottle. Water clogging in the bathroom. Will never go back to this hotel.
Stayed 1 night in Sep 2023

8/10 Good

Samira

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Joyce, Santa Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Would stay again!
Stayed 1 night in Sep 2023

8/10 Good

Tori, Los Angeles

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was great. The room was decent but the carpet was very dirty. The housekeepers vacuum, but it is apparent that no-one is cleaning the carpet
Stayed 3 nights in Aug 2023

6/10 Okay

simardeep

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Ok to stay with family
The breakfast was not complimentary and the cleaning service was also requested on demand made it an ok experience.
Stayed 2 nights in Aug 2023

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023