Exterior

Reviews of Holiday Inn Sacramento Downtown-Arena, an IHG Hotel

3 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 521 out of 1004 reviews" "
Rating 8 - Good. 240 out of 1004 reviews" "
Rating 6 - Okay. 130 out of 1004 reviews" "
Rating 4 - Poor. 64 out of 1004 reviews" "
Rating 2 - Terrible. 49 out of 1004 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael, West Des Moines

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to Golden 1 Arena. Great location, decent price. Good value.
Stayed 3 nights in Apr 2024
Response from GM on Apr 16, 2024
Dear Michael, It's great to hear that you had a positive experience during your recent stay at our Holiday Inn. We would like to express our gratitude for your patronage and kind review. Your excellent recommendation serves as a testament to the quality of our services and lets our staff and other travelers know that they can expect a great stay here. We look forward to welcoming you back soon! Best, Fettah Aydin, GM

10/10 Excellent

Pournima, Saint Louis

Liked: Cleanliness, staff & service, property conditions & facilities
parking on property was limited but they did validate parking as soon as they checked us in, without us asking for it.
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Dear Pournima, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Fettah Aydin, GM

8/10 Good

Jorge

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that its walking distance to the Golden 1 Center and Old Town Sacramento. The bed was old and lumpy.
Stayed 1 night in Apr 2024
Response from GM on Apr 14, 2024
Dear Jorge, It's great to hear that you had an enjoyable stay and that our location was perfect for your trip! Your honest feedback on areas of improvement is highly appreciated as it helps us to make necessary changes for future stays. Thank you for taking the time to share your experience with us and other travelers. We would love to have the opportunity to host you again soon. Best, Fettah Aydin, GM

10/10 Excellent

Eduardo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s close for the places I need go !
Stayed 2 nights in Apr 2024
Response from GM on Apr 13, 2024
Dear Eduardo, Thank you for staying with us and for taking the time to provide your feedback. We are delighted to hear that you enjoyed your stay and our convenient location. We hope to welcome you again soon! Best, Fettah Aydin, GM

6/10 Okay

Luis

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from GM on Apr 14, 2024
Dear Luis, Ensuring our guests' satisfaction is our topmost priority, and we apologize for not being able to provide a more positive experience. We appreciate your feedback and thank you for taking the time to share your review with us. Sincerely, Fettah Aydin, GM

6/10 Okay

James

Disliked: Amenities, property conditions & facilities
Literally no amenities for a very expensive stay
Stayed 1 night in Apr 2024
Response from GM on Apr 11, 2024
Dear James, I’m sorry that you did not find us to be a good value and that our guest offerings were not to your liking. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Fettah Aydin, GM

10/10 Excellent

Lirio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everythink is near
Stayed 2 nights in Apr 2024
Response from GM on Apr 9, 2024
Dear Lirio, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Fettah Aydin, GM

10/10 Excellent

Devon

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very nice. Only complaint would be the noise outside due to traffic and police sirens. But that is not the hotels responsibility. Was impressed by the hotel, and will stay there again.
Stayed 1 night in Apr 2024
Response from GM on Apr 9, 2024
Dear Devon, It is wonderful to hear that your experience was so great that you would stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon. Best, Fettah Aydin, GM

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to. convenient to downtown and Old Sac. Friendly staff.
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Dear James, Thank you for taking the time to share your kind and informative review. We're happy to know you came away completely satisfied with your experience due to our convenient location and friendly staff. We're pleased to have your commendation and we look forward to welcoming you back for another pleasurable stay soon. Best, Fettah Aydin, GM

2/10 Terrible

Denise

Disliked: Cleanliness, staff & service, property conditions & facilities
I waited 30 before they can check me in and it was a horrible process
Stayed 1 night in Apr 2024
Response from GM on Apr 7, 2024
Dear Denise, Thank you so much for your patronage and for taking the time to share a review with us. We welcome all feedback with open arms as it helps us to see what we are doing well and what we can improve. I am sorry to hear that your arrival process negatively affected your experience. I hope we have the opportunity to better serve you in the future. Sincerely, Fettah Aydin, GM

10/10 Excellent

Jefferson

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Heather

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great location
Stayed 1 night in Mar 2024
Response from GM on Apr 7, 2024
Dear Heather, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable and enjoyed our great location. We appreciate your compliments and humbly request a return visit. Best, Fettah Aydin, GM

4/10 Poor

suyog

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Location is good. Only one of the seven staff I interacted with smiled. I had to wait until 4 pm to get a room, because rooms were not ready (due to fully booked hotel the night before). The bar and grille had very short hours - 6 pm to 9 pm or something similar.
Stayed 1 night in Apr 2024
Response from GM on Apr 7, 2024
Dear suyog, I am glad to hear that you enjoyed our location. However, I am sorry to hear that there wasn't anything else that really stood out to you during your stay. Our goal is to exceed our guests' expectations, and I am disappointed to hear that we fell short in your case. Thank you for taking the time to share your feedback with us and for being our valued guest. We hope you will consider giving us another chance in the future, as we are confident that we can provide a better experience than the one you had. Sincerely, Fettah Aydin, GM

8/10 Good

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Arena
Stayed 1 night in Apr 2024
Response from GM on Apr 6, 2024
Dear Deborah, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Fettah Aydin, GM

6/10 Okay

Kim

Liked: Cleanliness, staff & service, amenities
Very convenient location, very friendly and helpful staff, but…….. old and worn out rooms overdue for an update. 😬 overpriced for the quality. You are definitely just paying for the location.
Stayed 1 night in Feb 2024
Response from GM on Apr 1, 2024
Dear Kim, I’m sorry that you did not find us to be a good value and that our accommodations were not to your liking. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Neil Ruditsky, GM

6/10 Okay

Marianne, Roanoke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 30, 2024
Dear Marianne, Thank you for choosing us and for your time in reviewing our hotel. We hope to provide you with a flawless stay upon your return to the area. Sincerely, Neil Ruditsky, GM

10/10 Excellent

Antonio E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at check-in were very nice and pleasant. The room was very clean and quiet. I really enjoyed my stay! Will definitely book at this location again.
Stayed 1 night in Mar 2024
Response from GM on Mar 27, 2024
Dear Antonio E, Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodations and service. Your kind words let us know that the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice. Best, Neil Ruditsky, GM

10/10 Excellent

Louise M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s easy walking distance to downtown, restaurants, shops, and Golden 1 center.
Stayed 1 night in Mar 2024
Response from GM on Mar 26, 2024
Dear Louise M, Thank you for choosing to stay with us. We are delighted to hear that you had a wonderful experience and enjoyed our prime location. We appreciate your feedback and look forward to welcoming you back soon! Best, Neil Ruditsky, GM

10/10 Excellent

Joan, Novato

Traveled with family
Liked: Staff & service
We had a room facing the highway, thus we heard the highway ALL night long. They need to install better sound proof curtains. Plus the slope leaving the shower pan is slippery! Both my husband and myself slipped on it. Its a real accident about to happen.
Stayed 1 night in Mar 2024
Response from GM on Mar 26, 2024
Dear Joan, I’m sorry to hear that noise pollution kept you from having a restful night’s sleep and for the condition of your shower; please forgive us. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Neil Ruditsky, GM

8/10 Good

shayla

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a little inconvenient you couldn’t go out the side door.. and then as we stepped outside for a few minutes we were asked if we wanted some weed.. not really the hotels issue.and then the walk under to old town was creepy as F
Stayed 1 night in Mar 2024
Response from GM on Mar 26, 2024
Dear shayla, Thank you for choosing us, but I’m sorry that we did not provide a more positive experience. We appreciate the feedback and hope to have the opportunity to leave you with a more favorable impression on a return visit. Sincerely, Neil Ruditsky, GM

10/10 Excellent

Lisa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 27, 2024
Dear Lisa, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Neil Ruditsky, GM

8/10 Good

Melody, Eureka

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from GM on Mar 21, 2024
Dear Melody, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Neil Ruditsky, GM

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel is clean, close to everything and provides a good breakfast
Stayed 2 nights in Mar 2024
Response from GM on Mar 20, 2024
Dear Edward, Thank you for taking the time to share your feedback. I’m pleased to hear our clean hotel, convenient location, and good breakfast made for an enjoyable stay. We appreciate your kind comments and look forward to your return. Best, Neil Ruditsky, GM

10/10 Excellent

zoey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location just a little pricey
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Dear zoey, It is wonderful to hear that you enjoyed your stay and our great location. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Neil Ruditsky, GM

6/10 Okay

Sabrina

Liked: Staff & service
6/10
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Dear Sabrina, Thank you for your time reviewing our hotel; we appreciate your choosing us. We hope to provide you with a WOW experience upon your return to the area. Sincerely, Neil Ruditsky, GM

10/10 Excellent

Robert, Stockton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to the kings basketball arena was so convenient and the K Mall as well as old Sacramento had a blast
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Dear Robert, It sounds like you enjoyed yourself during your time with us! Thank you for this excellent review and, more importantly, for being our guest. We appreciate your patronage and hope you find yourself in Sacramento again soon. Best, Neil Ruditsky, GM

2/10 Terrible

Josh

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from GM on Mar 16, 2024
Dear Josh, Thank you for reviewing our hotel. We aim to deliver an exceptional experience for every guest on every visit and are disheartened to learn your stay fell short of our expectations. We value your business and hope for another opportunity to regain your confidence and remain your hotel of choice when traveling to the area. Sincerely, Neil Ruditsky GM

10/10 Excellent

keena

Stayed 1 night in Mar 2024

6/10 Okay

Marcel

Traveled with partner
Disliked: Property conditions & facilities
In a congested area & very loud. No fan/vent in the bathroom. Staff wasn’t too aware of the line for check in/check out.
Stayed 1 night in Mar 2024
Response from GM on Mar 11, 2024
Dear Marcel, Thank you for choosing us and giving us the opportunity to welcome you. Our main goal is to provide an exceptional guest experience, and we apologize for falling short this time. We value your feedback and will share it with our management team to improve our service. We would love to have another chance to host you and provide a WOW experience. Sincerely, Neil Ruditsky GM

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Great friendly staff
Stayed 1 night in Mar 2024
Response from GM on Mar 12, 2024
Dear Maria, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and we look forward to your return. Best, Neil Ruditsky GM

6/10 Okay

Gerald

Disliked: Staff & service
I was not told that we had a room with a handicap bathroom. They were also doing construction early in the morning.
Stayed 1 night in Mar 2024
Response from GM on Mar 10, 2024
Dear Gerald, We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to the room type you were assigned. Additionally, I regret that noise pollution interrupted the comfort of your stay. We strive to provide every guest with a wonderful experience from start to finish, and we clearly missed the mark. We appreciate your patronage and hope to have another opportunity to deliver an exceptional experience in the future. Sincerely, Neil Ruditsky GM

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for Downtown and Oldtown Sac. Hotel is nothing fancy but, everything was good! No complaints.
Stayed 1 night in Mar 2024
Response from GM on Mar 9, 2024
Dear Steve, Thank you for choosing our hotel and for taking the time to write a review! We are delighted to hear that every aspect of your stay was enjoyable and that our location was perfect for your travel plans! It was a pleasure to host you; we hope to welcome you again soon. Best, Neil Ruditsky GM

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GM on Mar 19, 2024
Dear Connor, Thank you for rewarding us with a 5 out of 5 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best, Neil Ruditsky, GM

10/10 Excellent

Ricardo

Traveled with partner
Liked: Amenities
Convenient parking. Walkable to Golden One Center events.
Stayed 1 night in Mar 2024
Response from GM on Mar 7, 2024
Dear Ricardo, Thank you for your kind comments. I am thrilled that you liked our convenient parking and great location. The best compliment is a return stay. We appreciate your loyalty and look forward to seeing you again soon. Best, Neil Ruditsky GM

10/10 Excellent

Shingo

Liked: Cleanliness, amenities
Awesome
Stayed 1 night in Mar 2024
Response from GM on Mar 6, 2024
Dear Shingo, Thank you for rewarding us with a 5 out of 5 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best, Neil Ruditsky GM

8/10 Good

Jennifer, Clovis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 19, 2024
Dear Jennifer, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Neil Ruditsky, GM

8/10 Good

Anais

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 19, 2024
Dear Anais, Thank you for your time in sharing your kind review, and please visit us again. Best, Neil Ruditsky, GM

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall decent hotel, rooms are a little outdated, but still very clean !
Stayed 1 night in Feb 2024
Response from GM on Feb 28, 2024
Dear Thomas, Our housekeeping staff is second to none. Thank you for being our guest and recognizing their efforts in this review. Hosting you was our pleasure, and we hope to welcome you back soon. Best, Neil Ruditsky GM

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from GM on Feb 28, 2024
Dear Pamela, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Neil Ruditsky GM

10/10 Excellent

Levi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on Feb 28, 2024
Dear Levi, Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon. Best, Neil Ruditsky GM

8/10 Good

james

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot!
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Dear james, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Neil Ruditsky GM

10/10 Excellent

Rae Ellen, yreka

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the fact that it was next to old town Sacramento, The Golden 1 Center and shopping center.
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Dear Rae Ellen, What a splendid review! Thank you so much for staying with us and for acknowledging the fantastic location of our Holiday Inn. We appreciate you taking the time to share your top-notch experience here, and we hope to see you again soon. Best, Neil Ruditsky GM

4/10 Poor

Judy

Traveled with partner
Disliked: Amenities
Bed was saggy and uncomfortable. The tub was clogged The cooling system was incredibly loud and disrupted our sleep.
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Dear Judy, We are sincerely sorry you did not find your bed comfortable and that you experienced drainage issues. Additionally, I’m sorry to hear that noise pollution kept you from having a restful night’s sleep; please forgive us. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Neil Ruditsky GM

10/10 Excellent

Xue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on Feb 28, 2024
Dear Xue, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Neil Ruditsky GM

8/10 Good

Oleksandr

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Close to our visit center.
Stayed 1 night in Feb 2024
Response from GM on Feb 21, 2024
Dear Oleksandr, Thanks for letting us know you enjoyed your visit and that our location was convenient for your trip. We appreciate your patronage! Best, Neil Ruditsky GM

8/10 Good

Cora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Dear Cora, Thank you for sharing this review, and we welcome you to visit us again anytime. Best, Neil Ruditsky GM

6/10 Okay

Lisa

Stayed 1 night in Feb 2024
Response from GM on Mar 21, 2024
Dear Lisa, Thank you for choosing us and for your time in reviewing our hotel. We hope to provide you with a flawless stay upon your return to the area. Sincerely, Neil Ruditsky, GM

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on Feb 26, 2024
Dear Daniel, We are delighted that your stay was nothing short of exceptional. Until next time! Best, Neil Ruditsky GM

10/10 Excellent

Aaron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from GM on Feb 11, 2024
Dear Aaron, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Barry Miller, GM

6/10 Okay

Aubree

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I liked that it was close to golden 1 which we were attending for a NBA game, unfortunately the only thing I didn’t like was the water was scalding hot and there was no in between didn’t even get cold just hot
Response from GM on Feb 11, 2024
Dear Aubree,We appreciate you taking the time to review our hotel, and we are delighted to learn that you enjoyed our convenient location. However, we are sorry that our water temperature was not to your liking. We value your feedback as it helps us to continually improve and enhance the overall experience of our guests. It was a pleasure to have hosted you, and we hope to see you again soon.Sincerely,Barry MillerGeneral Manager