Ratings based on 721 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 20, 2015
Best hotel stay I've had, the staff is so friendly no matter where you are in the hotel. They always greet you with a genuine smile, never fake or forced. I love it here!
Comment from Hotel Management
Jan 25, 2015 by Megahn, Hotel Management
Thank you so much for taking a moment to recognize our associates! They truly set us apart from the competition, I cant wait to share your comments with them!!
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Sandpoint, ID

Nice hotel - incredible breakfast!

Posted Jan 13, 2015
Pros: Everything
We spent last weekend at this hotel and it was very comfortable. Clean rooms, comfortable mattress and quiet at night ...and the breakfast buffet was the best I have ever had. We will be sure to stay here on future trips to Sacramento.
Comment from Hotel Management
Jan 20, 2015 by Megahn, Hotel Management
And we will look forward to having you back on future trips! Thank you so much for posting your review!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Oakland, CA

Close to convention center and well run

Posted Jan 5, 2015
Hyatt's are generally good, but the staff there are really excellent - genuinely friendly and helpful. Room service was reasonably priced and very efficient. The hotel itself is immaculate with all the hoped for facilities.
Comment from Hotel Management
Jan 11, 2015 by Megahn, Hotel Management
Thank you so much for the 5 star review!! I can't wait to share your feedback with our team!
4 out of 5
Recommended
for Everyone
by A verified traveler

Stayed overnight to rest on our way to Oregon

Posted Jan 1, 2015
Pros: The service is excellent.
The service iupon arriving at the hotel is excellent. Our luggage is taken cared off when we arrive and during departure. We had slept all night during our stay. Breakfast is satisfying and completes our stay as we continue our travel.
Comment from Hotel Management
Jan 2, 2015 by Megahn, Hotel Management
Sounds like the perfect stay! Thank you so much for sharing your experience!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom monterey ca

CLEAN hotel and AWESOME customer service!

Posted Dec 28, 2014
I stayed here during the holidays. Despite this very busy time and with weddings going on, the customer service had exceeded my expectations. I personally dread staying in hotels. But this place went out of there way to make sure I was was happy. From the valet to the room service. And rooms were VERY clean. There was no need to use my own sheets. Lol I know I sound crazy, but to me hotels are just dirty so I always travel with pillow cases and sheets. But this location was very clean. Id definitely will be staying here next time I'm in town. Oh yes, location is perfect as well. It's in the middle of everything!
Comment from Hotel Management
Dec 30, 2014 by Megahn, Hotel Management
Thank you so much for sharing your feedback! Our Room Attendants are very dedicated to the cleanliness of the hotel, I can't wait to share your comments with our Housekeeping team!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom sacramento ca

Wonderful stay

Posted Dec 27, 2014
We arrived on Christmas eve. Hotel staff was wonderful checkin was extremely easy staff was beyond cheerful and courteous. Room was beautiful and very clean. Location is great walking distance to several restraints and bars. Hotel bar had great service and again wonderful staff.
Comment from Hotel Management
Dec 28, 2014 by Megahn, Hotel Management
Our staff truly set us apart from the competition! Thank you so much for the wonderful review!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Hawaii

Very nice hotel in downtown Sacramento

Posted Dec 26, 2014
Excellent hotel and staff. Good location, easy access from airport and getting on and off freeways.
Comment from Hotel Management
Dec 27, 2014 by Megahn, Hotel Management
It's hard to beat our location! Centrally located and close to all our local attractions. Thank you so much for sharing your review!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Grass Valley, CA.

A Holiday Weekend

Posted Dec 24, 2014
We really enjoyed the hotel, staff and our room. We had a romantic breakfast in our room that was absolutely yummy. The Bar staff downstairs was excellent. Unfortunately, the area around the hotel was dead. Almost too quiet. However, we really enjoyed both nights. We recommend this hotel.
Comment from Hotel Management
Dec 27, 2014 by Megahn, Hotel Management
I'm so glad you enjoyed your stay. Things do tend to quiet down this time of year, but please don't hesitate to visit our Concierges. They are more than happy to make recommendations for activities or nightlife in the area. Thank you again for the great review!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom A

Great time

Posted Dec 23, 2014
Staff were friendly and professional. They made sure we had a comfortable stay.
Comment from Hotel Management
Dec 27, 2014 by Megahn, Hotel Management
Thank you for the 5 star review, I'm so glad you enjoyed your stay!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom irvine, ca

Great hotel, downtown

Posted Dec 23, 2014
Across the street from Capitol building and park. Many great restaurants in the area. Old town Sacramento. Beds are very very comfortable. The staff was very helpful and friendly.
Comment from Hotel Management
Dec 28, 2014 by Megahn, Hotel Management
Thank you so much for sharing your feedback! We recently replaced the beds in all 503 of ours, so our mattresses are now better than ever! Thanks again for posting your review!