Ratings based on 640 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Portland, Oregon

AC was broken, on demand not working

Posted Oct 12, 2014
Great location, nice amenities but AC was broken and not addressed, on demand movies not available, and all the furniture in the room had a layer of dust. Staff unfortunately was not very responsive.
Comment from Hotel Management
Oct 17, 2014 by Megahn, Hotel Management
I'm so sorry for the issues you experienced during your stay! In response to guest feedback we are currently in the process of upgrading our in room viewing options and partnering with a new company to provide our pay per view selection. Guests will now be able to enjoy more channels than ever before and increased movie options. I hope you will view this as an isolated incident and should your travels bring you back to Sacramento we would love to have you back as our guest!
5 out of 5
Recommended
for Everyone
by A verified traveler from Eugene, OR

Gorgeous Hotel with great breakfast

Posted Oct 7, 2014
After spending 3 nights camping at Yosemite we were eager to stay in a comfortable hotel. We were not disappointed, the staff was very friendly, the breakfast buffet was delicious, and the room was very clean and comfortable. Would stay again and again and again...
2 out of 5
by A verified traveler from San Diego

Lobby and Staff Nice, but THAT IS IT

Posted Sep 29, 2014
Pros: Staff is nice and lobby is welcoming!
Location: Close to the convention center and in the middle of downtown.
The hotel staff is great and lobby and bar are nice. However, the doors are extremely heavy and slam, you can hear the person above you turn on their showing, water, and especially flush their toilets, the curtains let light in, the windows let noise in, and the remote control looked like it was taken out of a lint tray in a dryer.
5 out of 5
Recommended
for Everyone
by A verified traveler

excellent location to enjoy Sacramento.

Posted Sep 29, 2014
Pros: Everything.
We had a great time, exploring Sacramento. Capital, museums, went to festival [farm to fork] was great fun. All with in walking distance of hotel.
Comment from Hotel Management
Sep 29, 2014 by Megahn, Hotel Management
Sacramento is a very pedestrian friendly city! I'm glad you were able to take some time and see what we have to offer. Thank you for sharing your experience!
5 out of 5
Recommended
for Everyone
by A verified traveler from jackson, mi

Incredible staff made us feel right at home.

Posted Sep 26, 2014
This is a lovely hotel in a great location but what really made it an amazing stay was the incredibly attentive staff. Especially Kamil, at the front door, who worked a miracle getting a large item into my packed suitcase when I realized it was in the trunk and hadn't made it into a bag. Thanks for making our stay a great one. We'll definitely stay there again the next time we are in Sacramento.
Comment from Hotel Management
Sep 29, 2014 by Megahn, Hotel Management
Thank you so much for the 5 star review!! I will definitely share your feedback with Kami and the rest of the team!
4 out of 5
Recommended
for Everyone
by A verified traveler from san jose

Overall pleasant stay barring the AC annoyance

Posted Sep 21, 2014
Pros: very neat
Cons: Air condition has to be really improved and looked into.
Location: Very nice location.
Very pleasant experience in check in, room condition. The Air conditioner really got to the nerve. In the night, it does not cool down beyond a point. The fan and the noise when it starts and stops really wakes you up every time. But in the early morning, it gets to it temperature and its good. But the night was terrible.
3 out of 5
by A verified traveler

Be sure you research Sacramento

Posted Sep 14, 2014
Cons: Very sterile atmosphere, needs to be more personable
Location: We couldn't find anything decent
Boring city with plenty of homeless, choose another location
Comment from Hotel Management
Sep 16, 2014 by Megahn, Hotel Management
When looking for things to do in Sacramento please don't hesitate to contact the Hotel. Our Concierge team is very knowledgeable about Sacramento and the surrounding area and they would be more than happy to make suggestions on attractions, outings, and dining options!
5 out of 5
Recommended
for Everyone
by A verified traveler from seattle, wa

prime downtown location

Posted Sep 12, 2014
Pros: location
comfortable, reasonably priced, in the middle of downtown. Close to everything
Comment from Hotel Management
Sep 15, 2014 by Megahn, Hotel Management
Thank you so much for the 5 star review! I'm glad you enjoyed your stay!
3 out of 5
by A verified traveler from South Carolina

Nice enough but could've been better

Posted Aug 27, 2014
I was a little surprised when the first room we walked in smelled like stale cigarettes. We were told that the entire hotel is smoke free. We were moved to another room which did not smell like cigarettes. Also, I found it surprising that staying in a luxury hotel you would not have free wifi in your guest room. If you wanted wifi you were charged 9.95 per day. Everything was overpriced with a can of coke costing $4.00 in the wet bar.
Comment from Hotel Management
Sep 1, 2014 by Megahn, Hotel Management
I'm very sorry that your initial impression of the hotel was a room that smelled of cigarettes. This would understandably be disappointing and I apologize for any inconvenience this may have caused you. In regards to guestroom Internet, we do offer some complimentary options to our guests-I'm sorry you were not made aware of them. I hope that next time you're in Sacramento, you'll give us another try.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel!

Posted Aug 25, 2014
Great place to stay in Sacramento. Hotel is very modern. Really enjoyed the lobby's bar and lounge. Breakfast buffet was very nice too. Will definitely stay here again next time I am in Sacramento.
Comment from Hotel Management
Aug 26, 2014 by Megahn, Hotel Management
Thank you for the great review! We look forward to having you back next time you're in Sacramento!