Ratings based on 754 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Bend, OR

Capitol view

Posted Mar 25, 2015
Pros: Classy, great reception, fantastic bars and restaurants
Cons: Nothing
Location: Capitol Building, great restaurants
Wonderful classy hotel close to I-5 exit - perfect stay
Comment from Hotel Management
Mar 26, 2015 by Megahn, Hotel Management
Classy hotel, with classy guests! Thanks for your comments!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Placerville, CA

Good location

Posted Mar 17, 2015
Pros: The beds were lovely.
Cons: If someone is staying at this hotel, they should not be charged for parking. It is absurd to charge for parking with the amount of the room rate.
Location: Sacramento Community Center.
We booked our room here for a concert that we were going to at the Sacramento Community Center. We walked out the door of the hotel and into the doors at the community center. The restaurant, Dawson's, was very pricey and the food combinations were odd. Simple is better. There was noise in the room from the street with folks driving by with the bass level high in their cars. On the 8th floor our windows were shaking. A light for seniors so that they could see the way to the bathroom would be nice too. In the drink selection that the room offered, not one of them went with Red Bull as a mixer. Soda water, tonic water, cola or a lemon lime were more appropriate and not available. The wait staff in Vines were all attentive and caring. Nice selection of food, but the cost of $21 per meal should have at least offered us a mimosa. The sausage looked like it came from a can. The onions to go with a bagel and smoked salmon, did not look fresh. The scones were not good at all, but the eggs Benedict was fantastic! The front desk staff should let visitors know about what is in the area. We were not told about any other places to go or what was in the neighborhood for eating, drinking or entertainment. It also would have been nice to have been told about the running race that was happening on check out day. We had trouble getting to the freeway to go home due to road closures.
Comment from Hotel Management
Mar 26, 2015 by Megahn, Hotel Management
We are lucky to have a central location in downtown Sacramento! Thank you for your suggestions regarding the mini-bar options, should you ever need additional options or assistance our staff is here to assist in anyway we can, please don't hesitate to ask!
5 out of 5
Recommended
for Everyone
by A verified traveler

terrific hotel in excellent location

Posted Mar 16, 2015
breakfast included 3 pm checkout Nice pool/Jacuzzi and the health club is good too Nice location to enjoy downtown Sacramento
Comment from Hotel Management
Mar 26, 2015 by Megahn, Hotel Management
Glad you had time to take a dive in the hotel pool and Jacuzzi as well our newly renovated Stay Fit Gym!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location next to Convention Center.

Posted Mar 14, 2015
Staff very accommodating regarding parking and early check-in.
Comment from Hotel Management
Mar 16, 2015 by Terra , Hotel Management
Thank you for being our guest! Glad we were able to assist an early riser!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice updated hotel close to downtown

Posted Feb 3, 2015
The staff and rooms are great, bar and restaurants good. Hyatt still having 4 different authorization charges on my credit card days after I checked out and payment already cleared is unacceptable.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Adelaide South Australia

fantastic hotel except for the noisy aircon

Posted Feb 2, 2015
Pros: the bar where you can get meals and snacks and my room
Cons: quieter air conditioning
Location: I had limited time and came to Sacramento to see Joseph and his amazing technicolor dream coat, what an amazing show, thoroughly enjoyed the show.
The room was extremely comfortable with a balcony that allowed great views of the city buildings and surround area. early in the morning there were some inconsiderate hotel guests who talked and laughed very loudly with their balcony door open waking sleeping hotel guest in nearby rooms, I was one of them. after being woke for the 4th time in the space of an hour, I turned on the air conditioning to drown out these noisy people, the air conditioning even on the lowest fan speed was very noise could not hear the people, but could not sleep due the the noise of the air conditioner. After lying awake for 45 minutes I turned the air conditioner off and luckily the noisy people were silent. Upon check out I made known that I was not happy to be woken up and was told that these noisy people were thrown out of the hotel and I received some compensation for this inconvenience. apart for this issue the hotel is beautiful, centrally located and the staff extremely friendly and welcoming. will return next time I am in Sacramento.
Comment from Hotel Management
Mar 6, 2015 by Megahn, Hotel Management
We are glad you had the opportunity to enjoy a room with a balcony. We apologize that a neighboring room was disruptive. Please call upon us at any time so we can ensure a tranquil stay. Our staff takes great pride in providing a comfortable and welcoming experience.
3 out of 5
by A verified travelerfrom Redding, CA

too expensive&inconvenient&parking expensive too

Posted Jan 26, 2015
Pros: Starbucks attached to hotel right outside of front door
Cons: Everything cost money in the hotel; internet, tv, parking, etc. The price of the room was very high for the quality
Location: Downtown Sac. We were attending a Jesus Culture Conference/Concert
The bed was very very comfortable and helped me like the entire experience better than if they were not comfortable.
Comment from Hotel Management
Mar 7, 2015 by Megahn, Hotel Management
We are glad you enjoyed our new mattresses and comfortable stay!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 20, 2015
Best hotel stay I've had, the staff is so friendly no matter where you are in the hotel. They always greet you with a genuine smile, never fake or forced. I love it here!
Comment from Hotel Management
Jan 25, 2015 by Megahn, Hotel Management
Thank you so much for taking a moment to recognize our associates! They truly set us apart from the competition, I cant wait to share your comments with them!!
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Sandpoint, ID

Nice hotel - incredible breakfast!

Posted Jan 13, 2015
Pros: Everything
We spent last weekend at this hotel and it was very comfortable. Clean rooms, comfortable mattress and quiet at night ...and the breakfast buffet was the best I have ever had. We will be sure to stay here on future trips to Sacramento.
Comment from Hotel Management
Jan 20, 2015 by Megahn, Hotel Management
And we will look forward to having you back on future trips! Thank you so much for posting your review!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Oakland, CA

Close to convention center and well run

Posted Jan 5, 2015
Hyatt's are generally good, but the staff there are really excellent - genuinely friendly and helpful. Room service was reasonably priced and very efficient. The hotel itself is immaculate with all the hoped for facilities.
Comment from Hotel Management
Jan 11, 2015 by Megahn, Hotel Management
Thank you so much for the 5 star review!! I can't wait to share your feedback with our team!