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Reviews of Holiday Inn Express Rocklin - Galleria Area, an IHG Hotel

2.5 out of 5
Holiday Inn Express Rocklin - Galleria Area, an IHG Hotel
6830 Five Star Blvd, Rocklin, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 561 out of 1000 reviews" "
Rating 8 - Good. 284 out of 1000 reviews" "
Rating 6 - Okay. 62 out of 1000 reviews" "
Rating 4 - Poor. 38 out of 1000 reviews" "
Rating 2 - Terrible. 55 out of 1000 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet comfortable room and bathroom. Nice breakfast, helpful kind staff
Stayed 1 night in Apr 2024

6/10 Okay

Brigitte

Traveled with family
Liked: Staff & service
The staff was really nice. The bathroom fan is very week. Beds were comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and easy access
Stayed 1 night in Mar 2024

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

nadia

Stayed 1 night in Mar 2024

10/10 Excellent

John

Stayed 1 night in Mar 2024

10/10 Excellent

Loretta

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sheets were soft and didn’t smell of bleach.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very nice for the price! Breakfast was good too. Coffee was hot and that’s rare. I’d definitely stay here again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Nesthor, Clovis

Liked: Property conditions & facilities
I like it
Stayed 1 night in Mar 2024
Response from management on Mar 9, 2024
Thank you!

10/10 Excellent

Ron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and easily accessible from the freeway Lots of stores easy to get to
Stayed 1 night in Feb 2024
Response from management on Mar 9, 2024
Thank you for the feedback!

10/10 Excellent

Paola

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk attendant was very helpful and accommodating.
Stayed 1 night in Feb 2024
Response from management on Mar 9, 2024
Thank you for your kind words.

8/10 Good

Harriett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and well maintained. The front desk staff were very welcoming. We loved the proximity to Thundervalley Resort.
Stayed 1 night in Feb 2024
Response from management on Mar 9, 2024
Thank you for sharing your experience!

2/10 Terrible

John

Disliked: Cleanliness, staff & service
the property had no power
Stayed 1 night in Feb 2024
Response from management on Feb 13, 2024
We apologize on behalf of Pacific Gas & Electric for the area power outage.

10/10 Excellent

William

Stayed 1 night in Feb 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, comfortable stay
Stayed 1 night in Feb 2024
Response from management on Feb 13, 2024
Thank you!

10/10 Excellent

Ram

Stayed 1 night in Jan 2024

8/10 Good

emilio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very easy to park
Stayed 1 night in Jan 2024
Response from management on Feb 13, 2024
Thanks for your feedback!

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet room and comfortable bed. Stayed one night and felt well-rested for long ride home.
Stayed 1 night in Jan 2024
Response from management on Feb 13, 2024
Thank you for your feedback. Glad you enjoyed your stay!

8/10 Good

Granville

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I hadn't planned to spend the night in this region but circumstances led to the need. My husband wanted a safe location as I was traveling alone. This hotel fit the bill. It was in a good location close to shopping and dining areas. I enjoyed the fact it was on a side street away from the freeway. Also it was very well insulated against any outside noise. Also, the hotel was clean and comfortable.
Stayed 1 night in Jan 2024
Response from management on Feb 13, 2024
Thank you for your feedback.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was well appointed and maintained, the staff polite and professional, and my stay was peaceful and relaxing. Breakfast options were great, and this property is minutes from the Sacramento Galleria - shopping and dining options galore. Overall, a great stay!
Stayed 5 nights in Dec 2023
Response from management on Feb 13, 2024
Thank you for sharing your experience!

10/10 Excellent

Jocelyn

Stayed 1 night in Jan 2024
Response from management on Feb 13, 2024
Thank you!

10/10 Excellent

CHRIS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from management on Feb 13, 2024
Thank you

10/10 Excellent

Daren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from management on Feb 13, 2024
Thank you

10/10 Excellent

ERICKSON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from management on Feb 13, 2024
Thank you.

2/10 Terrible

Cheryl

Terrible
Stayed 1 night in Dec 2023
Response from management on Feb 13, 2024
Thank you for your feedback.

8/10 Good

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and decent breakfast
A decent hotel. Nothing special but it was clean and breakfast was serviceable.
Stayed 1 night in Dec 2023
Response from management on Feb 13, 2024
Thank you for sharing your experience.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from management on Feb 13, 2024
Thank you.

10/10 Excellent

Nathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean and service was excellent. We were late to the free breakfast and staff was accommodating in allowing us to eat before cleaning up the breakfast.
Stayed 2 nights in Dec 2023
Response from management on Feb 13, 2024
Thank you for providing your feedback.

2/10 Terrible

Rosaura

Stayed 2 nights in Dec 2023
Response from management on Feb 13, 2024
Thank you for sharing your experience.

10/10 Excellent

TAMMY, Sunntvale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Very clean lobby and room.
Stayed 1 night in Dec 2023
Response from management on Feb 13, 2024
Thank you!

10/10 Excellent

Eduardo

Liked: Cleanliness, property conditions & facilities
Very nice hardly any crackheads !! Close to Costco and plenty of fast food
Stayed 1 night in Dec 2023
Response from management on Feb 13, 2024
Thanks for sharing your feedback. Glad you liked the location.

10/10 Excellent

Carolina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
It was an amazing stay, I love this hotel!
Stayed 1 night in Dec 2023

10/10 Excellent

Rick

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Judel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Bryan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean
I’ve stayed here 1 other time and found staff very friendly, clean hotel and very comfortable rooms. Same with this recent trip, only complaint would be Gardner using his gas blower at 7 AM but I had to get up anyway…will definitely stay here again on my trips. There’s a lot of choices in restaurants nearby and easy access to highways…
Stayed 1 night in Nov 2023

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Dec 2023

10/10 Excellent

Homero

Liked: Cleanliness, staff & service, property conditions & facilities
all good
Stayed 1 night in Dec 2023

10/10 Excellent

Anuradha

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

phyllis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was easy ,room is nuce, ckean bed comfortable
Stayed 1 night in Dec 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check-in person was very good. Everything in room was great!
Stayed 1 night in Dec 2023

6/10 Okay

Carol

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
The heater was really loud all night. Did did not have any handy cap spaces available. Only two in front.
Stayed 1 night in Nov 2023
Response from management on Dec 3, 2023
Thank you for your feedback.

6/10 Okay

Jared

Disliked: Property conditions & facilities
Ok
Stayed 1 night in Nov 2023
Response from management on Nov 20, 2023
thank you!

10/10 Excellent

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were great and so was the breakfast. Very friendly staff.
Stayed 1 night in Nov 2023
Response from management on Nov 20, 2023
Thank you for sharing your experience!

8/10 Good

Natalie

Stayed 1 night in Nov 2023

2/10 Terrible

Victor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible front desk sucks
Stayed 1 night in Nov 2023
Response from management on Nov 13, 2023
Thank you for your feedback. We apologize for any inconveniences you may have experienced.

10/10 Excellent

Nancy, Pittsburg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff, room was more than expected.
Stayed 1 night in Oct 2023
Response from Management on Nov 4, 2023
Thank you!

8/10 Good

Kat

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nothing exceptional Ned was Great
Stayed 1 night in Oct 2023
Response from Management on Nov 4, 2023
Thank you!

10/10 Excellent

Rachael

Stayed 1 night in Oct 2023

10/10 Excellent

Deena, Modesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my 1st solo trip without any assistance from family or friends as a disabled widow. I learned a lot about what I’m really good at carrying and maneuvering! Overall, it was a great experience. I’ll need to work on how to push that luggage cart better and how to use walk-in shower with super heavy mental handle without swinging it around, dropping it and getting water sprayed everywhere. LOL! What made my stay while attending a writing conference at a local church the best was the friendly staff. I’ll stay here again.
Stayed 4 nights in Oct 2023
Response from Management on Nov 4, 2023
Thank you!

10/10 Excellent

Karie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Oct 2023
Response from Management on Oct 21, 2023
Thank you!