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Reviews of Residence Inn by Marriott Sacramento Rancho Cordova

3 out of 5
Residence Inn by Marriott Sacramento Rancho Cordova
2779 Prospect Park Drive, Rancho Cordova, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 258 out of 353 reviews" "
Rating 8 - Good. 74 out of 353 reviews" "
Rating 6 - Okay. 16 out of 353 reviews" "
Rating 4 - Poor. 2 out of 353 reviews" "
Rating 2 - Terrible. 3 out of 353 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Daniela, San Jose

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality
Stayed 2 nights in Mar 2024
Response from Kristin G on Mar 25, 2024
Dear Daniela,Thank you so much for staying with us and for your feedback. We look forward to hosting you again!

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean, overall a comfortable stay :)
Stayed 2 nights in Mar 2024
Response from Kristin G on Mar 25, 2024
Dear Angela,Thank you for your feedback. We are pleased to hear that you enjoyed your stay. We look forward to seeing you again!

10/10 Excellent

Michelle

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Kristin G on Mar 4, 2024
Hello Michelle,Thanks for letting us know you enjoyed your stay. We are pleased to hear that and look forward to welcoming you back again soon!

10/10 Excellent

Claudia Marlene, Santa Ana

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I lived staying here. The staff were very helpful, I felt safe, it’s super clean inside the rooms and outside on the property. I slept like a baby lol! I’m retiring to this hotel in 3 months.
Stayed 1 night in Feb 2024
Response from Kristin G on Feb 19, 2024
Hello Claudia Marlene,Thank you for your feedback. We are so happy to hear that you enjoyed your stay so much that you would love to retire here! We look forward to seeing you again soon.

10/10 Excellent

Annel

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Kristin G on Feb 7, 2024
Dear Annel,Thank you for the great feedback. We are happy to hear that you enjoyed your stay with us. We look forward to seeing you again!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Air conditioner quite loud turning on and off throughout the night.
Stayed 1 night in Jan 2024
Response from Kristin G on Jan 22, 2024
Dear Anonymous,Thank you for giving your feedback on the A/C unit and would like to address the maintenance issue. We hope that you will consider staying with us again as we look forward to exceeding your expectations in the future.

10/10 Excellent

Sheila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so kind and accommodated an early check in for us. Thank you for all the help!
Stayed 1 night in Jan 2024
Response from Kristin G on Jan 15, 2024
Dear Sheila,Thank you for staying and for the wonderful feedback. We look forward to welcoming you back again soon!

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and clean property
Stayed 1 night in Dec 2023
Response from Kristin G on Jan 15, 2024
Dear Karen,Our staff thanks you for the great feedback and we are pleased you enjoyed your stay. We look forward to welcoming you back again soon!

8/10 Good

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2023
Response from Kristin G on Feb 7, 2024
Dear Kimberly,We are happy to hear you enjoyed your recent stay with us. We look forward to seeing you again soon!

8/10 Good

NORIKO

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Kristin G on Nov 6, 2023
Noriko,Thank you for your feedback. We are glad to hear you enjoyed your stay. We look forward to seeing you again soon!

10/10 Excellent

Christie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and clean, comfortable rooms. We enjoyed the breakfast buffet and indoor pool. Great stay!!!
Stayed 1 night in Oct 2023
Response from Kristin G on Oct 30, 2023
Hello Christie,We are so glad to hear you enjoyed your stay. Thank you for your feedback. We look forward to welcoming you back again soon!

10/10 Excellent

James

Traveled with family and small children, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place and staff
Stayed 1 night in Oct 2023
Response from Kristin G on Oct 17, 2023
Dear James,Thank you for staying with us. We appreciate your feedback and are happy to hear you enjoyed your stay. We look forward to welcoming you back again soon!

10/10 Excellent

NOREEN

Liked: Cleanliness, staff & service, property conditions & facilities
The entire staff was exceptional! You will want to return many, many times.
Stayed 2 nights in Sep 2023
Response from Kristin G on Oct 17, 2023
Dear Noreen,Thank you again for staying with us. We appreciate your feedback and look forward to welcoming you back many, many times more!

10/10 Excellent

Susie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Kristin G on Oct 10, 2023
Hello Susie,Thank you for staying with us! We are happy to hear you enjoyed your stay. We look forward to welcoming you back again soon!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Nice and clean
Booked two rooms for college visit for our daughter, both rooms were clean and nice as expected. However one of our rooms did not have a normal land line phone to use to reach the front desk or house keeping. Phone wasn’t a necessity as cell phone service was good.
Stayed 1 night in Oct 2023
Response from Kristin G on Oct 9, 2023
Dear Anonymous,Thank you for staying with us. We are happy to hear you had a wonderful stay. Please give us a call and let us know which room you stayed in so we can take care of the phone.Thank you!

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Kristin G on Oct 9, 2023
Dear Anthony,Thanks for staying with us. We are happy to hear you enjoyed your stay. We look forward to welcoming you back again soon!

10/10 Excellent

Mayakrishnan, San Diego

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Sep 2023
Response from Kristin G on Sep 22, 2023
Hello Mayakrishnan,Thank you for staying with us. We are happy to hear you had a great stay. We look forward to welcoming you back the next time your travels bring you to Rancho Cordova.

10/10 Excellent

Marianne

Stayed 2 nights in Mar 2023
Response from Kristin G on Mar 29, 2023
Hello Marianne,Thanks for your feedback on your recent stay. We are pleased to hear you enjoyed your stay. We look forward to welcoming you back again soon!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind customer service
Stayed 1 night in Jan 2023
Response from Kristin G on Jan 20, 2023
David,Thank you for your feedback. We are happy to hear that you enjoyed your stay. We look forward to welcoming you back again soon!

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, easy to access. Casino/bar right next door.
Response from Kristin G on Dec 8, 2022
Hello Mary,Thank you for staying and sharing your feedback on your stay. We are glad you enjoyed it! We look forward to welcoming you back again soon! Happy Holidays!

10/10 Excellent

Yebuny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay! Would be nice if there where more gluten free options for the hotel breakfast.
Stayed 1 night in Sep 2022
Response from Kristin G on Sep 23, 2022
Hello Yebuny,Thank you so much for staying. We are pleased you enjoyed your stay. We appreciate your feedback regarding breakfast options. We look forward to welcoming you back again soon!

10/10 Excellent

xanthe

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the place. It was clean and safe.
Stayed 1 night in Sep 2022
Response from Kristin G on Sep 19, 2022
Dear Xanthe,Thank you so much for staying with us in Rancho Cordova. We are pleased to hear you enjoyed stay at the Residence Inn. We look forward to welcoming you back again soon!

10/10 Excellent

Sharmaine

Stayed 1 night in Aug 2022
Response from Kristin G on Aug 16, 2022
Sharmaine, Thank you for staying with us. We are so glad you enjoyed your stay. We look forward to welcoming you back again soon!

10/10 Excellent

Cristina, Castro Valley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Norma and staff were AMAZING!!! Loved the room, the food, location and heated pool. I will definitely come back!!! Happy new year 2022!!!
Stayed 1 night in Dec 2021
Response from Kristin G on Jan 4, 2022
Hello Cristina, Thank you so much for your feedback. We are pleased you enjoyed your stay. We hope to see you again in 2022!

10/10 Excellent

Alex

Stayed 1 night in Dec 2021

10/10 Excellent

Lori

Stayed 4 nights in Oct 2021
Response from Kristin G on Nov 22, 2021
Lori, Thanks so much for staying with us and sharing your feedback. We are pleased you are had such a wonderful stay and we look forward to welcoming you back again!

10/10 Excellent

Jazy

Stayed 1 night in Sep 2021

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel
My stay was very good. I enjoyed the breakfast that was provided. The staff were friendly. Free parking was appreciated. The indoor pool was a plus. Due to COVID-19, room service was limited and on one occasion, I didn’t receive towels as scheduled. This was a non-refundable hotel so I purchased insurance which was an additional expense,
Stayed 7 nights in Aug 2021
Response from Victoria on Sep 19, 2021
Hello Linda, Thank you so much for your recent review. We're glad to see you enjoyed your stay! Our apologies we missed the towel delivery though! We hope to see you again when visiting the Rancho Cordova area! Sincerely, Victoria E.

8/10 Good

Loletta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Kristin G on Jun 7, 2021
Dear Loletta, Thank you again for choosing to stay with us in Rancho Cordova. We do appreciate your feedback, and we are happy you enjoyed your stay with us. We look forward to welcoming you back again soon!

2/10 Terrible

Tina

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Again!!!!!!
My stay was not pleasant from the day I arrived. The customer service was horrible when I went to check in. The room was not clean not the guest bedroom or the first room both of the bathrooms were not cleaned their rooms could’ve been dusted and the vet the floors could’ve been vacuumed it seemed as if I was in a room that hadn’t been rented for sometime. The amenities were not all available. When I went down once for breakfast I felt like I was being watched as if they didn’t want me to touch the food. I will never stay At this establishment again I feel I should be given a refund for my stay because it was that horrible there was not very much accommodating services some of the room the phones in my room did not work. Or not plugged I’m not really sure but they did not work I was not able to dial only from one room in the living room area. Very disappointing
Stayed 2 nights in May 2021
Response from Victoria on May 31, 2021
Hello Tina, Please accept my sincere apology for the issues you experienced during your stay with us. I can understand your frustration. We pride ourselves in giving the best possible guest experience, and I’m sorry we fell short in this instance. We always appreciate the feedback and hope you will give us a second chance to provide you with an exceptional stay when visiting Rancho Cordova. Sincerely, Victoria E. Asst. GM

8/10 Good

Verified traveler

Stayed 4 nights in Mar 2021
Response from Kristin G on Mar 31, 2021
Dear Anonymous, Thank you for sharing feedback on your stay. We are pleased to know you enjoyed your stay with us and look forward to welcoming you back again soon!

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it because it had a refrigerator and a electric stove so I was able to save money cooking my own food.
Stayed 2 nights in Feb 2021
Response from Kristin G on Feb 23, 2021
Dear Anonymous, Thank you again for choosing to stay with us in Rancho Cordova and for sharing your feedback with us. We're pleased you enjoyed your stay and look forward to welcoming you back again soon!

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and updated hotel. The complimentary breakfast was by far the best I've seen in any hotel I've stayed at during Covid. The beds are comfortable and the hotel is quiet other than some background freeway noise. I was traveling for business and while this was a bit further away from my work destination, this will now be the hotel I used moving forward for any business I/we do in the Sacramento or Elk Grove area. It was truly exceptional especially in comparison to some others we've stayed in around that same area.
Stayed 2 nights in Feb 2021
Response from Kristin G on Feb 15, 2021
Dear Anonymous, Thank you so much for your review and comments. We look forward to being your go-to hotel in the Sacramento area and to welcoming you back again soon. Safe travels!

8/10 Good

Alicia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from KristinG on Sep 6, 2020
Thank you for your feedback. We look forward to welcoming you back again soon.

6/10 Okay

JS544, Bay Area, CA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and facilities are nice. There was a very wide range of people checked in from those on business, military personnel, and what seemed to be those down on their luck but somehow could pay for these rooms to live in. The last group of people made the stay here less than desirable. Extremely loud and arguing in the hallways, smoking in front of the access doorways, and yelling at all times of the night into the early mornings. The rooms are fine and clean. The only issue inside the rooms are the lack of sound reduction of the hallway and other rooms. The refrigerator is a nice convenience but the motor noise along with the AC unit and fan motor are annoying.
Stayed 5 nights in Aug 2020
Response from KristinG on Aug 22, 2020
Dear JS544, We do greatly appreciate your feedback and will certainly address the maintenance issues. We strive to provide an exceptional stay for all and hope you will consider staying with us again.

4/10 Poor

Cari, San Francisco, CA

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The room was as expected. We had to wait in the lobby until 3:35 to check-in, which was okay I guess. But when we have the DND on the door while trying to get ready for my Dad's funeral and housekeeping was knocking on the door around 9:30, that was not acceptable. When they came back AGAIN 15 minutes later, I was beyond frustrated with the situation. We already had plans on checking out 30 minutes early, so to be rushed out the door after having to wait to check-in was a little infuriating. I get it that they might have a skeleton crew right now but I don't think they should be continuously rushing people out so they can stay ahead of the game. They have no idea why people are staying at their establishment and in my case it was to lay my Dad to rest. It's not like Rancho is some major tourist destination or anything. I would suggest they put their guests before their bottom line, to maintain their reputation as a decent place to stay, as the world opens back up.
Stayed 1 night in Aug 2020
Response from KristinG on Aug 18, 2020
Dear Cari, We sincerely apologize that your stay was not at the level of exceptional service that we strive to give all of our guests. We appreciate your feedback. We hope we'll have that opportunity on your next stay.

6/10 Okay

Disappointed, San Francisco

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Disappointed by the lack of warmth. Just seemed cold and uninvited.
Stayed 2 nights in Aug 2020
Response from KristinG on Aug 12, 2020
Dear Disappointed, Thank you for your feedback. We do hope you'll give us another opportunity to host you during your next visit. We look forward to giving you a warm welcome back.

6/10 Okay

James

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Definitely not worth the money.
If you're going to allow hand towels in the kitchen, then put them and the soap IN the kitchen; don't make people go downstairs to the front desk for them. You left 1/8 of a roll of toilet paper; same need to chase supplies. No facial tissues. No wastebasket in toilet area, and none in room itself. Sofa was the most uncomfortable thing I think I've ever experienced. Desk lamp was brightness of a single candle. Two plates, forks, knives etc. in kitchen; if a guest came in you had to eat in shifts. Coffee in kitchen but no tea, popcorn, etc. LET ME GUESS: THIS ALL HAD TO DO WITH COVID-19 SAFETY? Have stayed in Residence Inns in four states. Yours was by far the worst. If I have to be in Sacramento again and HAVE to you use your hotel, I'll skip the trip.
Stayed 2 nights in Aug 2020
Response from KristinG on Aug 12, 2020
Dear James, We appreciate your feedback. We apologize for the modifications we have had to make during this unusual time. Your comments will be shared with the appropriate team members for applicable areas of improvement. We invite you to give our hotel another try the next time you visit Sacramento. Safe travels!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
The bathroom was leaking but otherwise it was good
Stayed 1 night in Jul 2020
Response from Kristin G on Jul 9, 2020
Thanks so much for your feedback. We look forward to welcoming you back again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2020
Response from Kristin G on Jul 7, 2020
Thank you so much for your feedback. We are happy you enjoyed your stay with us and look forward to welcoming you back again soon!

2/10 Terrible

Edward

Traveled with family
Disliked: Staff & service
facts
its was horrible they refused my stay and didnt refund my money..
Stayed 1 night in Apr 2020
Response from KristinG on Jun 1, 2020
Dear Edward, We are sorry we were unable to honor your reservation due to the current situation. Please contact the booking agent regarding your cancelled reservation for assistance. We look forward to welcoming you in the near future. Until then stay safe!

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay and staff wire Were suprub
Stayed 1 night in Apr 2020
Response from Kristin G. on Apr 21, 2020
Dear Steven, Thank you for the wonderful comments about your stay. We look forward to hosting you during a future visit. Until then, stay safe!

10/10 Excellent

Candice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Victoria on Mar 15, 2020
Dear Candice, Thank you for your recent review of our hotel. We're glad to know you enjoyed you stay with us! Please visit us again soon when in the Rancho Cordova area. Sincerely, Victoria E. Asst. GM

6/10 Okay

Verified traveler

Stayed 2 nights in Feb 2020
Response from Victoria on Feb 22, 2020
Dear Anonymous, Thank you for your honest feedback about your stay. We hope you will give us another opportunity to provide you an exceptional stay the next time you visit the Sacramento Rancho Cordova area. Sincerely, Victoria E. Asst. GM

8/10 Good

Sak, Seattle WA

Traveled with family
Liked: Cleanliness, staff & service, amenities
Awesome place, best for the price. i would stay there again.
Stayed 1 night in Feb 2020
Response from Victoria on Feb 22, 2020
Dear Sak, Thank you very much for your recent survey. We're happy to here you enjoyed your stay. Please visit us again soon when coming the Sacramento Rancho Cordova! Sincerely, Victoria E. Asst. GM

10/10 Excellent

kirk

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great the room was clean and big and spacious the bed was comfortable and the service was very hospitable awesome place
Stayed 1 night in Feb 2020
Response from Victoria on Feb 22, 2020
Dear Kirk, Thank you for taking the time to complete a survey about our hotel. We very glad to hear you found our rooms clean, big and spacious! We hope to see you again very soon! Best Regards, Victoria E. Asst. GM

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine. Staff was available for late check-in.
Stayed 1 night in Jan 2020
Response from Victoria on Mar 15, 2020
Dear Anonymous, Thank you for your review of our hotel. We are pleased that everything was fine and are happy to provide late check in! We hope to see you again in the near future! Sincerely, Victoria E. Asst. GM

6/10 Okay

Kelly

Traveled with family
Liked: Cleanliness, staff & service
My family has stayed here 3 times in the last 2 years for a little staycation. Its been almost a year since our last stay and it seems like the quality of product has gone down. They are in the middle of renovations so hopefully the end result will be better. Let me start by saying the staff is always friendly!! But we were given an ADA room at checkin which was surprisingly small. Requested to be moved and and was put in a queen but paid for a king. Too tired to move again... was so looking forward to their hot tub to make it all better. Good thing I came this week because renovations include doing away with the hot tub!!!! No!!!!!! There was confusion between the front deck and kitchen on what time breakfast would end since its a holiday. The food quality was a bit lacking as well. It just wasnt as smooth a trip as we have come to expect from this property. Really bummed about the hot tub. Maybe we will give it another chance after renovations are complete. Hoping this was just a one off and not the new norm!!!
Stayed 2 nights in Jan 2020

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home for the Holidays
We always like staying here with our grandchildren for Christmas visit. This year we visited after Christmas. The staff is excellent. We were a little disappointed that we were given one bar of soap for the suite to wash hands and only conditioner for hair. We did not feel like we had enough toiletries for four people. Also, we requested the upper floor and were placed on first floor. It was okay, but would have liked to have been informed about construction. However, the staff really worked hard to make sure we were comfortable.
Stayed 1 night in Dec 2019

2/10 Terrible

Shauniquea

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible
The room was not as advertised. My family's holiday was totally ruined and they gave zero accomodations. There were not willing to help us at all due to our family booking through Hotels com.
Stayed 1 night in Nov 2019
Response from Victoria on Dec 24, 2019
Dear Shauniquea, Thank you for giving us your honest feedback about your stay with us. I sincerely apologize for any inconvenience you experienced and hope you will give us another opportunity to serve you and your family next time your are in the Rancho Cordova area. Sincerely, Victoria E. Asst. GM