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Reviews of SpringHill Suites by Marriott Sacramento Natomas

3 out of 5
SpringHill Suites by Marriott Sacramento Natomas
2555 Venture Oaks Way, Sacramento, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 597 out of 1001 reviews" "
Rating 8 - Good. 247 out of 1001 reviews" "
Rating 6 - Okay. 63 out of 1001 reviews" "
Rating 4 - Poor. 39 out of 1001 reviews" "
Rating 2 - Terrible. 55 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Esperanza

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Springhill Suites Sacramento- Natomas Team on Apr 17, 2024
Thank you for staying with us. We appreciate all the feedback and welcome you back next time you are in town.

10/10 Excellent

Autumn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again. Immaculate in terms of cleanliness and the facility still has that new construction feel. Staff was friendly, peaceful atmosphere in the outside neighboring areas.
Stayed 2 nights in Mar 2024
Response from Springhill Suites Sacramento- Natomas Team on Apr 5, 2024
Thank you so much for staying with us. We appreciate you taking the time out to share your feedback. We welcome you back next time you are in town.

10/10 Excellent

Greg

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff was friendly. Great continental breakfast!
Stayed 1 night in Mar 2024
Response from Ty on Mar 13, 2024
Thank you for your positive feedback. Glad to hear you enjoyed the breakfast and room accommodations. We hope you keep us in mind next time you visit the area.Happy travels!

10/10 Excellent

persaiiaus

Liked: Cleanliness, staff & service, property conditions & facilities
I will be coming back soon.
Stayed 1 night in Feb 2024
Response from Springhill Suites Sacramento- Natomas Team on Feb 24, 2024
Thank you for staying with us. We are glad you enjoyed your stay. We look forward to your next visit.

10/10 Excellent

juan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Place was super quiet, in a safe are, (no homeless) We enjoyed our stay at this hotel. Highly recommended.
Stayed 1 night in Feb 2024
Response from Springhill Suites Sacramento- Natomas Team on Feb 23, 2024
Thank you for staying with us. We appreciate all the feedback and welcome you back next time you are in town.

10/10 Excellent

Robyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Lovely room. Awesome breakfast. Very clean.
Stayed 9 nights in Feb 2024
Response from Springhill Suites Sacramento- Natomas Team on Feb 19, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience at the Springhill Suites Sacramento Natomas.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Andrea

Stayed 1 night in Feb 2024
Response from Springhill Suites Sacramento- Natomas Team on Mar 20, 2024
Thank you for staying with us. We apologize if your stay did not meet your expectations. We will try better next time. We appreciate your feedback. Have a great day!

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and comfortable beds.
Stayed 2 nights in Feb 2024
Response from Springhill Suites Sacramento- Natomas Team on Feb 7, 2024
Thank you for staying with us. We hope you enjoyed your stay and welcome you back next time you are in town.

10/10 Excellent

Cheri

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Springhill Suites Sacramento- Natomas Team on Feb 7, 2024
Thank you for staying with us. We hope you enjoyed your stay and welcome you back the next time you are in town. We appreciate all the feedback.

10/10 Excellent

Jakarra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Springhill Suites Sacramento- Natomas Team on Jan 17, 2024
Thank you for staying with us. We appreciate all the feedback. We hope you come visit us again, next time you are in town.

10/10 Excellent

juan carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Springhill Suites Sacramento- Natomas Team on Jan 6, 2024
Thank you for staying at the Springhill Suites Sacramento Natomas. We hope you enjoyed your stay. We appreciate all the feedback.

10/10 Excellent

Seth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Springhill Suites Sacramento- Natomas Team on Dec 31, 2023
Thank you for staying at the Springhill Suites Sacramento Natomas. We hope you enjoyed your stay. We appreciate all the feedback.

10/10 Excellent

Jaya

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Springhill Suites Sacramento- Natomas Team on Dec 31, 2023
Thank you for staying at the Springhill Suites Sacramento Natomas. We hope you enjoyed your stay. We appreciate all the feedback.

10/10 Excellent

Ana

Stayed 1 night in Dec 2023
Response from Springhill Suites Sacramento- Natomas Team on Dec 27, 2023
Thank you for staying at the Springhill Suites Sacramento Natomas. We hope you enjoyed your stay. We appreciate all the feedback.

10/10 Excellent

GEORGE

Stayed 3 nights in Dec 2023
Response from Springhill Suites Sacramento- Natomas Team on Dec 17, 2023
Thank you for staying at the Springhill Suites Natomas. We hope you enjoyed your stay and appreciate all the feedback. Please remember us next time you are back in town.

10/10 Excellent

Matthew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Springhill Suites Sacramento- Natomas Team on Dec 14, 2023
Thank you for staying at the Springhill Suites Sacramento Natomas. We hope you enjoyed your stay and welcome you back next time you are in town. We appreciate all the feedback.

10/10 Excellent

Melissa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and clean.
Stayed 1 night in Dec 2023
Response from Finn H. on Dec 13, 2023
Thank you for staying with us. We hope you enjoyed your stay and welcome you back next time you are in town.

4/10 Poor

Simone

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Finn H. on Dec 8, 2023
Thank you for taking the time to give us your feedback. I am sorry to hear that your experience was not up to par. In the future please let us know about such disturbances to ensure your room and privacy expectations are met.

10/10 Excellent

DIANE, East Falmouth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Staff was exceptional, especially front desk person Dina.
Stayed 2 nights in Dec 2023
Response from Springhill Suites Sacramento- Natomas Team on Dec 6, 2023
Thank you for staying with us. We hope you enjoyed your stay and welcome you back next time you are in town.

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant environment
Stayed 3 nights in Nov 2023
Response from Springhill Suites Sacramento- Natomas Team on Dec 6, 2023
Thank you for staying with us. We hope you enjoyed your stay and welcome you back next time you are in town.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay!!
Stayed 2 nights in Nov 2023
Response from Springhill Suites Sacramento- Natomas Team on Dec 6, 2023
Thank you for staying with us. We hope you enjoyed your stay and welcome you back next time you are in town.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was clean, safe and big rooms
Stayed 3 nights in Nov 2023
Response from Springhill Suites Sacramento- Natomas Team on Nov 28, 2023
Thank you for staying at the Springhill Suites Sacramento Natomas. We hope you enjoyed your stay and welcome you back next time you are in town.

6/10 Okay

Tyler

Traveled with family
Disliked: Cleanliness, staff & service
There is a lot of work that can be done here. For starters, our king size bed was definitely smaller than any other king sized bed I've slept in. And upon check in our shower was incredibly dirty including hair from the previous guest plastered on the wall. Thankfully, housekeeping wasn't too far so we got that cleaned immediately. Our shower temperature was awful. Having a comfortable shower was just unattainable. The water was either scorching hot or freezing cold with absolutely no in between. Even micro-adjustments sent it to one of the extremes. Additionally refresh service is meant to be done every other day. In a 4 day stay, we never received one, despite calling down to the front desk to ensure we were scheduled for one. So after a long day of exploring we returned to stinking full trash and no linens/towels because we had set them on the floor as instructed to be replaced. Breakfast was decent, I just wish there was more fruit laid out daily. Good sound insulation. There was a large high school band that stayed at this hotel that weekend, and despite being sandwiched between two rooms of teenagers there were almost no noise disturbances. Check in and check out are fairly seamless and the front desk attendants were kind.
Stayed 3 nights in Nov 2023
Response from Finn H. on Nov 22, 2023
Thank you for staying with us. We appreciate all feedback and will work on improving. have addressed the issue to our engineer team to prevent it happening in the future. We hope you choose us on your next trip in town.

10/10 Excellent

Gurjeet

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
I stayed there with family and i like it very much must recommend to all my friends and family the staff is so cool very convenient the parking is very good right by the rooms
Stayed 2 nights in Nov 2023
Response from Marriott staff on Nov 12, 2023
Thanks come again soon!

8/10 Good

Harry

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Springhill Suites Sacramento- Natomas Team on Nov 9, 2023
Thank you for staying with us. We appreciate all the feedback. We welcome you back, next time you are in town.

10/10 Excellent

Sukhraj

Liked: Cleanliness, staff & service, property conditions & facilities
It was really good
Stayed 10 nights in Oct 2023
Response from Springhill Suites Sacramento- Natomas Team on Nov 7, 2023
Thank you for staying at the Springhill Suites Natomas. We hope you enjoyed your stay and we welcome you back next time your in town. We appreciate all the feedback.

10/10 Excellent

Bridgett

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Springhill Suites Sacramento- Natomas Team on Nov 6, 2023
Thank you for staying with us. We appreciate all the feedback. We welcome you back the next time your in town.

10/10 Excellent

Henry

Stayed 2 nights in Oct 2023
Response from Springhill Suites Sacramento- Natomas Team on Nov 23, 2023
Thank you for staying with us. We appreciate all the feedback and welcome you back next time you are in town. Happy Holidays!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Springhill Suites Sacramento- Natomas Team on Oct 30, 2023
Thank you for staying with us. We hope you enjoyed your stay and welcome you next time your are in town. We appreciate all the feedback.

8/10 Good

Aysa

Traveled with group
Liked: Cleanliness, staff & service, amenities
The door was very hard to shut and open i always had to double check every time i left that its was actually locked. Because i went to get ice i came back to my room and the door didn't shut all the way. My friends were inside. But other than the the stay wasn't bad
Stayed 2 nights in Sep 2023
Response from Springhill Suites Sacramento- Natomas Team on Oct 27, 2023
Thank you for staying with us. We appreciate all feedback and will work on improving. have addressed the issue to our engineer team to prevent it happening in the future. We hope you choose us on your next trip in town.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Nice modern property with friendly staff.
Stayed 3 nights in Oct 2023
Response from Springhill Suites Sacramento- Natomas Team on Oct 25, 2023
Thank you so much for staying with us. We welcome you back next time you are in town. We appreciate all the feedback.

10/10 Excellent

donald, redding

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Oct 2023
Response from Front desk staff on Oct 21, 2023
Thank you for taking the time to review your stay with us.We hope you choose us for your stay next time your in the area. -Safe Travels, Marriott team

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 5 nights in Oct 2023
Response from Ty FD on Oct 10, 2023
We thank you for taking the time to review our property! Thank you for the kind words and hope you'll choose us next time your in the area!

6/10 Okay

RONIE

Stayed 5 nights in Oct 2023
Response from Ty FD on Oct 10, 2023
We thank you for taking the time to review our property and provide feedback on your stay here with us. Please let us know if there's anything more we can do to enhance your next visit to one of our properties. Have an excellent day and Happy travels!

8/10 Good

linda

Traveled with partner
Disliked: Amenities
Comfortable bed. Quiet area. No hot water
Stayed 1 night in Sep 2023
Response from Finn H. on Oct 3, 2023
Thank you for your great review! We hope to have you stay with us again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, friendly staff, good location, great breakfast.
Stayed 1 night in Sep 2023
Response from Finn H. on Oct 3, 2023
Thank you for your great review! We hope to have you stay with us again soon!

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly
Amazing room design, clean, and spacious.
Stayed 1 night in Oct 2023
Response from Finn H. on Oct 3, 2023
Thank you for your great review! We hope to have you stay with us again soon!

10/10 Excellent

angelica, van nuys

Stayed 2 nights in Sep 2023
Response from Springhill Suites Sacramento- Natomas Team on Oct 24, 2023
Thank you for staying at the Springhill Suites Natomas. We appreciate all the feedback and welcome you back next time your in town.

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Finn H. on Oct 3, 2023
Thank you for your great review! We hope to have you stay with us again soon!

10/10 Excellent

Armen

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Sep 2023
Response from Finn H. on Oct 3, 2023
Thank you for your great review! We hope to have you stay with us again soon!

10/10 Excellent

Maridsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Services on Sep 26, 2023
Thank your for your review!

8/10 Good

Jay

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
A limiter setting?
Excellent Hotel!!!!! Friendly, very nice environment, close to food, shops, right off the freeway, etc. It was my intentions to rate this Hotel exceptional on all levels. Maybe this is petty, however, but I love the room cold when I am sleeping. Cold enough that I need a blanket. I got up on 3 different occasions to change the temp on the thermostat. No matter how cold I set it, it wouldn’t get any cooler than 72. Even when I set the fan to HIGH. SPRINGHILL, is there a limiter on your thermostat? C’mon, you can tell us …
Stayed 1 night in Sep 2023
Response from Guest Services on Sep 26, 2023
Thank you so much for taking your time to leave us a review! We hope to have you stay at our location again in the near future! In regards to our thermostats, they use motion detection sensors to determine when to turn on and off, however there is no limiter on them.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Nice staff. Easy parking and good location
Stayed 1 night in Sep 2023
Response from Guest Services on Sep 26, 2023
Thank you for your great review! We hope to have you stay with us again soon!

6/10 Okay

Javier

Liked: Cleanliness, staff & service
Disliked: Room comfort
Disappointed
Bed was not comfortable, it lacked support. The water pressure is so high that turning on the bathroom sink makes too much noise. Walls are very thin too. The night I stayed here some other guest best to us was having a full on conversation at 3 am which interfered with being able to fall back asleep.
Stayed 1 night in Sep 2023
Response from Marriott Team on Sep 22, 2023
Thank you for taking the time to give us your feedback. I am sorry to hear that your experience was not up to par. In the future please let us know about such disturbances to ensure your room and privacy expectations are met.

6/10 Okay

scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked on expedia says there was hot tub and pool. There isnt one kinda upsetting main reason i picked this place. Staff was nice a friendly. Quick for extra pillow and making sure they could do anything to help as i wasnt happy. Rooms were clean.
Stayed 1 night in Sep 2023
Response from Guest Services on Sep 26, 2023
Hi I am sorry about the confusion. We have reviewed our hotel page on Expedia, and have made sure it doesn't state we have a pool or hot tub. Thank you for taking your time to leave a review. We hope to see you again soon at our location!

8/10 Good

Dmitry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed overnight. Everything was good. Hotel looks new and modern. The only issues in my suite was tripped GFCI electric outlet; took my 30 second to figure out that iron is OK and outlet has to be reset. Breakfast has acceptable quality and options. Will stay agian.
Stayed 1 night in Sep 2023
Response from Marriott team on Sep 22, 2023
Thank you for your feedback. We are happy to hear you enjoyed our breakfast options and will be sure to resolve electrical issues within the room. Safe Travels!

10/10 Excellent

Cheri

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay at a Marriott Springhill Suites. We love the layout of the rooms and appreciate having a separate area for viewing TV from the sleeping area.
Stayed 1 night in Sep 2023
Response from Melissa S. on Sep 13, 2023
Thank you for the review, we hope to see you again soon!

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Melissa S. on Sep 13, 2023
Thank you for staying with us. Happy to see you enjoyed your stay.

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smelled super clean
This was by far the best hotel I have stayed at. As soon as we walked in the room it smelled super clean! I was happy with the choices for breakfast. Everything was fresh. I will definitely be staying here again when we attend another concert in Sacramento.
Stayed 1 night in Sep 2023
Response from Guest Services on Sep 5, 2023
Thank you for your positive comments and review! I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with!

10/10 Excellent

Jun

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and safe.
Stayed 2 nights in Aug 2023
Response from Ty at the front desk on Sep 2, 2023
Appreciate your kind words! Thanks again for choosing us we wish you many safe travels and adventures in the future. -Springhill suite staff