Breakfast, lunch and dinner served

Reviews of The Citizen Hotel, Autograph Collection

4 out of 5
The Citizen Hotel, Autograph Collection
926 J Street, Sacramento, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 586 out of 1011 reviews" "
Rating 8 - Good. 214 out of 1011 reviews" "
Rating 6 - Okay. 109 out of 1011 reviews" "
Rating 4 - Poor. 53 out of 1011 reviews" "
Rating 2 - Terrible. 49 out of 1011 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yoshira

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet service was really convenient. Great views and very clean rooms. Walking distance to many food options.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is so clean and elevated. Loved my stay here. The bed was comfy & the room was nicely decorated. The restaurant & bar downstairs is where we spent most of our time. Will for sure be staying here again
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 24, 2024
Sara, thank you for taking the time to share your pleasant experience at The Citizen Hotel, Autograph Collection. We're delighted to read that you enjoyed our immaculate facilities and the tasteful decor of your room. It's wonderful to know that our comfortable bed provided a great night's rest. We're thrilled that our downstairs bar and restaurant became your main hub of activity and enjoyment. We greatly anticipate your return for another memorable stay.

6/10 Okay

Della, Saint Augustine

Business traveler
Liked: Cleanliness, staff & service
The property is downtown Sac with a lot of homeless people around the neighborhood. I traveled alone (female) I didn’t feel comfortable walking in the neighborhood alone. The hotel is very historic with rich history.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 17, 2024
Della, it's concerning to hear you felt a bit uneasy in the surrounding area during your visit, but we're glad to note your appreciation of our hotel's distinct historic essence. Personal comfort and safety is paramount, please know our on-site team is always ready to assist or offer advice on local transportation. We thank you for your feedback and would be pleased to welcome you again in the future.

10/10 Excellent

Patricia

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved it!
Response from Customer Service on Mar 15, 2024
Patricia, it's wonderful to hear that you had such an excellent experience at The Citizen Hotel, Autograph Collection. We cherish your kind words and look forward to welcoming you back in the future.

10/10 Excellent

Rosie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Thank you for the 5 out of 5 rating, Rosie!We're thrilled to see how much you enjoyed staying at The Citizen Hotel, Autograph Collection. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Celina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and its staff are perfect. It’s beautiful and well kept. The staff are incredibly sweet and everyone was very attentive. The restaurant is beautiful and the food, amazing. Bravo
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 4, 2024
Celina, it's wonderful to hear that you had a flawless experience at The Citizen Hotel, Autograph Collection. Your appreciation for the splendid aesthetics, attentive team members, and delectable cuisine fills us with pride. Thank you for applauding our establishment. We eagerly anticipate your next visit.

10/10 Excellent

Meaghan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property, the decor and sophistication was great! Prosecco upon arrival made it feel like a vacation :). Only downside was the $50 parking, which seems obsurd for one night.
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 1, 2024
Meaghan, it's delightful to hear that The Citizen Hotel, Autograph Collection was able to provide a vacation-like atmosphere for you, marked by elegant decor and a welcoming Prosecco. Additionally, we recognize your concerns about parking expenses. Kindly understand that our rates are competitive within the area, but we constantly look into guest suggestions to enhance the overall stay experience. Looking forward to your next stay with us!

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and good location. Cool old building nicely repurposed.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 27, 2024
Rob, it's great to hear that you found The Citizen Hotel, Autograph Collection to be conveniently located and appreciated the adaptive reuse of our historic structure. We're delighted you had a positive experience with our exceptional colleagues. We eagerly await your return in the future.

8/10 Good

Meredith

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 20, 2024
Thank you for taking the time to leave us a 4/5 rating, Meredith!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at The Citizen Hotel, Autograph Collection.

10/10 Excellent

Daniel

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 20, 2024
Thanks for the perfect rating, Daniel!We're pleased to hear that you have fully enjoyed your stay at The Citizen Hotel, Autograph Collection, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

Ariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 20, 2024
Ariana, we're thrilled to know that you enjoyed your stay at The Citizen Hotel, Autograph Collection. We sincerely appreciate your top rating and we look forward to the pleasure of welcoming you back soon.

10/10 Excellent

Shanthely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Thanks, Shanthely! It's outstanding your time at The Citizen Hotel, Autograph Collection was fantastic. We can't wait until your next visit!

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 12, 2024
Philip, it's delightful to hear that you appreciated the top-notch customer service at The Citizen Hotel, Autograph Collection. We take pride in ensuring every guest has an exceptional stay with us. We look forward to welcoming you back for another wonderful experience.

6/10 Okay

victor

Traveled with partner
Liked: Cleanliness
Ok hotel. First room we had, the carpet was wet. We moved to another room, not too much empathy on the inconvenience. They didn’t give us all the vip info from Expedia, I had to ask. The coffee was empty Sunday morning, but the person did offer to get some. Again, they had some opportunities to provide good service and just didn’t recognize them. Not a bad place at all, but underwhelmed considering price and how they market themselves. Location is the primary reason to stay here if you are going to events at the arena.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 5, 2024
Victor, your feedback is greatly appreciated as it provides us with an opportunity to reflect on your experience. We regret any issues you encountered during your stay, such as the condition of the first room, the coffee setup, and potential missed opportunities for enhanced guest service. Our aim is to provide exemplary service to all our esteemed guests, and we apologize for falling short this instance. We also acknowledge your comments about the information regarding your VIP status as well; our team members should have provided this upon check-in. Rest assured, we will remind our team of these critical details to ensure smooth proceedings for future guests. Meanwhile, the hotel is proud to be a destination of choice in our city, and we aim to convey that pride through each guest experience. We look forward to the opportunity to showcase our commitment to service during your next visit.

6/10 Okay

Kristin

Business traveler
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Room was small and very noisy. Man who greeted me at front desk was rude and unfriendly.
Stayed 3 nights in Jan 2024
Response from Customer Service on Feb 1, 2024
Kristin, we're sorry to hear that your experience did not entirely meet your expectations. It's unfortunate to hear about the challenges you faced with the room size and noise. Our colleagues at the front desk are usually characterized by their kindness and warmth, so it's disheartening to hear you did not experience this. We appreciate your feedback, which helps us to identify opportunities to improve the guest experience.

10/10 Excellent

Mackenzie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 31, 2024
Mackenzie, thank you for your top score rating on Expedia. The Citizen Hotel, Autograph Collection is delighted to have met your expectations. We eagerly look forward to welcoming you back on your next visit.

6/10 Okay

Michael, Elk Grove Vlg

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 30, 2024
Michael, thank you for choosing our hotel for your stay. We note your rating and would want to hear more about your experience so as to make your future visits more enjoyable. We appreciate your feedback.

10/10 Excellent

Elton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the old architecture of the building. Location is great for exploring downtown Sacramento
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 29, 2024
Elton, it's delightful to hear you appreciated our historic architecture and advantageous location. The Citizen Hotel, Autograph Collection is indeed perfect for those wishing to discover downtown Sacramento. We hope to serve you again in the future.

10/10 Excellent

Jane

Stayed 1 night in Jan 2024
Response from Customer Service on Mar 20, 2024
Thanks for the fantastic rating, Jane!It's outstanding we could exceed your expectations during your stay at The Citizen Hotel, Autograph Collection. We're all looking forward to your next stay with us.

8/10 Good

juan, Miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Easy walk to the arena and. Couple of blocks away from restaurants and bars. The property was noisy. The grill of the AC keep vibrating and the other guest keep talking loud outside the room. Nice restaurant and BAR. Staff was very friendly
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 29, 2024
Juan, thank you for choosing The Citizen Hotel, Autograph Collection. Your mention of the hotel's convenient location and our delightful restaurant and bar is appreciated. Our team members strive to provide warm and friendly service. Regarding the mentioned noise, we appreciate you bringing this to our attention. It is feedback like yours that assists us in improving our guest experience. We look forward to welcoming you back on your next visit.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! Beautiful property!
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 28, 2024
Thank you for the amazing rating, Danielle!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at The Citizen Hotel, Autograph Collection soon!Thanks again for leaving your feedback!

4/10 Poor

Olivia

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 10, 2024
Thanks for the feedback, Olivia.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

10/10 Excellent

JILL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to walk to dinner and our show quite easily. Would definitely stay again.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 21, 2024
Jill, it's excellent to hear that The Citizen Hotel, Autograph Collection's central location contributed to a seamless stay. Your positive sentiment about returning to our hotel is much appreciated. We're excited about welcoming you back in the future.

10/10 Excellent

Jose Felix

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Customer Service on Jan 21, 2024
Jose,Your perfect score review for The Citizen Hotel, Autograph Collection is greatly appreciated. We're thrilled to see that your stay was a pleasant experience. Looking forward to the opportunity to delight you again in the future.Best regards.

2/10 Terrible

Alisha

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 20, 2024
We appreciate your feedback, Alisha.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not our first time. This is a unique, classic hotel that's elegantly appointed. Grange always has excellent food and the bartenders are awesome. Great service by a dedicated staff. Surroundings are well pretty urban but the hotel is an oasis.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Diane, thank you for sharing your experience at The Citizen Hotel, Autograph Collection. It's wonderful to hear that the distinctive aesthetic, combined with the tasty cuisine at Grange, continues to impress. Our team members are indeed committed to providing stellar service, and they will be thrilled by your compliments. Thank you again, and we look forward to your next visit.

10/10 Excellent

Brian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Brian, thank you for your wonderful rating for The Citizen Hotel, Autograph Collection! It's delightful to know you enjoyed your stay and we hope to have another opportunity to welcome you back in the future for another exceptional experience.

2/10 Terrible

Tamara

Disliked: Cleanliness, staff & service
I went through two rooms, the first had urine in the toilet when I arrived. The second had feces on the toilet seat. Then after being told by multiple members of the restaurant staff that the bar was doing a midnight champagne toast, only to be turned away when we arrived and then to treated very poorly by the front desk lady….we left and did not stay. Still trying to get a refund.
Stayed 1 night in Dec 2023

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is kind of lonely and a lot of homeless
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Martha, thank you for providing your impressions. We're glad to hear your stay at The Citizen Hotel, Autograph Collection was pleasing. We understand your comments about the surroundings and assure you our guests' security is our highest priority. We look forward to providing you with another comfortable experience in the future.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Service on Jan 13, 2024
Thank you for the fantastic rating, Todd!It's outstanding you had such a wonderful experience at The Citizen Hotel, Autograph Collection. We care about the satisfaction of our guests. We can't wait to see you again soon!

2/10 Terrible

gregorio

Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 31, 2023
We appreciate you taking the time to share your feedback, Gregorio.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

8/10 Good

Derek

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Ordered room service with about an hour to spare. They said it would be 30-40 mins. About an hour and a half later, I went down to the front desk. They couldn’t get ahold of the kitchen. The order was refunded and anything I grabbed from the snack bar was compensated and I was granted a late checkout. It was a late order but they said it was good. Kudos to the staff for providing what they could.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 29, 2023
Derek, we appreciate your understanding regarding the room service hiccup during your stay at The Citizen Hotel, Autograph Collection. Our team is always striving to ensure guest satisfaction, and your recognition of their efforts is highly appreciated. We're pleased that our measures to rectify the situation met your approval. Looking forward to hosting you again in the future.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay but...
The shower water was not staying warm.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 31, 2024
Greetings! We're disappointed to hear about the issue with the shower in your room. Maintenance concerns are not the standard at our establishment and we truly apologize for any inconvenience caused. We are taking notes of your feedback and will ensure that the necessary improvements are made. We hope you give us another chance to provide you an exceptionally better stay at The Citizen Hotel, Autograph Collection in the future.

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Beautiful, historic and friendly staff. Conveniently located to East sac near family. Lots of homeless people camped nearby. We didn’t experience any issues but good to know especially if your parking on the street.
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 27, 2023
Kelly, it's a delight to know that you appreciated your stay at The Citizen Hotel, Autograph Collection. It's fantastic that our distinguished aesthetic, prime location, and warm-hearted team members met your needs. We acknowledge your concerns about the local vicinity, and we're glad it didn't impact your overall experience. We are looking forward to welcoming you back when you visit your family again in East Sac.

2/10 Terrible

Nedjelko

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 28, 2023
Nedjelko, we recognize that you've rated your stay rather lowly. We strive to continuously improve and your feedback serves as motivation towards doing so. We would greatly value any further details about your experience that you may be able to provide; this would help us in understanding areas that could be refined for a better guest experience. We truly hope to have another opportunity to deliver a more satisfying stay in the future.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
The property itself is great and the staff are awesome. Being downtown you have a lot of homeless around the area
Stayed 1 night in Oct 2023
Response from Customer Service on Dec 23, 2023
Alexander, thank you for your wonderful feedback on The Citizen Hotel, Autograph Collection. We're thrilled to hear you appreciated our superb property and exceptional team members. Your comments about the downtown locale are noted, and we assure you that we strive to ensure a comfortable and safe environment for all our guests. We eagerly await your next visit!

6/10 Okay

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 16, 2023
Roy, it appears that you recently had a middle-of-the-road experience at our property. We sincerely values your feedback as it helps us strive for continuous improvement. We would greatly appreciate it if you choose to share more specific details of your stay. Looking forward to the opportunity to provide you with a more seamless experience in the future.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 16, 2023
Thanks for the perfect rating, Elizabeth!We're pleased to hear that you have fully enjoyed your stay at The Citizen Hotel, Autograph Collection, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 12, 2023
Thank you for the wonderful rating, Kimberly!We're thrilled to see how much you enjoyed staying at The Citizen Hotel, Autograph Collection. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Francisco, Suisun City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 12, 2023
Francisco, we're thrilled to hear that your experience at The Citizen Hotel, Autograph Collection was a positive one. We hope you can visit us again soon for another top-notch stay. Thanks for rating us highly!

10/10 Excellent

Barbara

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 31, 2023
Thank you for the 5/5 rating, Barbara!It's excellent you enjoyed your time at The Citizen Hotel, Autograph Collection so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Kim Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 12, 2023
Kim, thank you for your wonderful score! Everyone at The Citizen Hotel, Autograph Collection is thrilled to hear such positive feedback, and we're proud to be one of the coziest stays in town. We hope to see you again soon!

10/10 Excellent

jaylen

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 11, 2023
Jaylen, thank you for choosing The Citizen Hotel, Autograph Collection. We are thrilled that your stay met your expectations and look forward to seeing you again in the future. Your satisfaction is greatly valued by our dedicated team.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely preserved historic hotel near the capital building.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 10, 2023
Philip, it's delightful to know that you appreciated the well-maintained charm of The Citizen Hotel, Autograph Collection and its proximity to significant landmarks. We're thrilled to have added positively to your experience and we're looking forward to welcoming you back on your next visit.

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 10, 2023
Thanks for the perfect rating, Judith! We can't wait to see you again soon for another amazing experience at The Citizen Hotel, Autograph Collection. Have a great day!

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 11, 2023
Thank you for the amazing rating, Michael!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at The Citizen Hotel, Autograph Collection soon!Thanks again for leaving your feedback!

2/10 Terrible

Noel

Will never stay at this hotel
The hotel was noisy. I could hear the homeless all night. The room was too small. It smelled bad. The claim to be an “autograph”, not even close.
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 5, 2023
Noel, we regret to hear about your experiences regarding the noise disturbance and your discomfort regarding the room's size and odor. We strive to provide distinctive and quality accommodations and it appears we may not have met those standards during your stay. Your feedback is valuable and has been noted for our team's review and actions. We're hopeful that given another chance, we can enhance your experience.

10/10 Excellent

Carly

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 25, 2023
Carly, thank you for taking the time to rate The Citizen Hotel, Autograph Collection. We're delighted to see your perfect score indicating an overall great experience. Our entire team appreciates the acknowledgment of their efforts. We hope to welcome you back for another wonderful stay in the future.

10/10 Excellent

David, Bakersfield

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff at front desk. Beautiful historic hotel. And a great experience at their restaurant, Grange. 5 stars!
Stayed 1 night in Nov 2023
Response from Customer Service on Dec 1, 2023
David, it's wonderful to hear of your positive experience at The Citizen Hotel, Autograph Collection. We're glad our front desk team members were welcoming, and you enjoyed the unique charm of our landmark property and the excellent experiences at our restaurant, Grange. We look forward to welcoming you back for another stellar visit in the future!

10/10 Excellent

Jessica

Stayed 1 night in Nov 2023
Response from Customer Service on Dec 17, 2023
Thank you for this excellent rating, Jessica!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at The Citizen Hotel, Autograph Collection! We'd love to host you again someday for yet another unforgettable visit.