Ratings based on 973 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Oakland, CA

Design hotel for government travelers

Posted Mar 25, 2015
Pros: Excellent restaurant, Grange, in the hotel. This was a highlight. Hotel design has character; more interesting than standard corporate chain decor.
Cons: Get rid of the Internet access charge - this is 2015! Change/upgrade TV handsets.
I'm generally a fan of Joie de Vie hotels but encountered a few disappointments during my stay in Sacramento. Issues included: 1) separate charge for Internet access; 2) ripped pillow case; 3) TV remote that was difficult to use, perhaps a dying battery or just a lousy handset. The separate charge for Internet access ($10/day) was the biggest hassle. No idea why JDV is assessing a separate charge when comparable hotels in the area (i.e. Hyatt and Marriott) include wifi in standard room cost.
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely

Posted Mar 25, 2015
Love the building and history. Very comfortable. Great staff. Nice view of the capital lit up at night. Scetchy area at night though. But most are. Probably number 2 on our list of hotels we have stayed at in Sacto.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 19, 2015
Although the short walk from the train station to the hotel was not the most pleasant, the hotel was beautiful, clean and very welcoming. Love the old time, old town Sacramento feel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Boutique get-away . . . nice bar.

Posted Mar 16, 2015
Pros: Everything
Location: Right in the heart of downtown and walking distance to a lot of activities.
The entire staff were very friendly and informative. Our room was clean. There was some street noise because we were on the 3rd floor on the East side and that faces the bars. However, we were notified of this prior to checking in and chose to take the room because it meant we could check in early. It was nice to be fully informed. The entire hotel is charming and unique and I will definitely be back. The bar is great and the cocktails were amazing!
1 out of 5
by A verified travelerfrom Scottsdale, AZ

Confirmed Reservation Meant Nothing!

Posted Mar 13, 2015
I will never stay at this hotel again. Maybe the issue was Expedia, maybe it was The Citizen, but that's not the point. I had a confirmed, prepaid reservation for one night. When I arrived at 10:30pm to check in, I was told that the hotel was "oversold" and they would have to put me up at a different hotel -- The Red Lion Inn. Oversold? Seriously? And sending me to The Red Lion Inn -- a hotel/motel/casino disaster that is miles away from downtown Sacramento and barely a two star hotel. That was the only option they had for me. What a nightmare. I'm still trying to figure out if my account has been credited for the difference in price (about $100) between The Citizen and the RLI. Never again. I will stay at the Hyatt or Sheraton from now on.
5 out of 5
Recommended
for Everyone
by A verified traveler

Top Notch

Posted Mar 3, 2015
Loved the location, staff, service And the food is over the top
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Feb 28, 2015
Pros: Great restaurant great staff, a little quirky.
Good experience comfortable bed, interesting property.
3 out of 5
by A verified travelerfrom Grass Valley, CA

Hotel was close to the event.

Posted Feb 25, 2015
Pros: Was pretty inside where you register, but nothing else pleased me.
Cons: Bigger rooms, more counter space in bathroom, have refrigerator and microwave in the room. As it was, if you wanted a refrigerator you had to pay $10
Location: Downtown Sacramento and I didn't check out things to do as I was going to My granddaughter's fashion show so was only concerned with that.
The hotel was in downtown Sacramento and was noisey. I had to park at the curb to register inside and the lanes for traffic were inches away from my car. I then had to park across the street from the hotel. The room was very small, it had two double beds, no refrigerator or microwave as they wanted you to eat in their restaurant. They was not enough counter space in the bathroom and although I had asked for a late check out, housekeeping came twice an hour apart and knocked on the door. No one had told them that I had requested a late check out ad I even had the do not disturb sign on the door. If Expedia hadn't had a huge discount on this hotel, I would have never stayed as I think the original price was $345 which was way to much for what you got!
4 out of 5
Recommended
for Everyone
by A verified traveler

Allows pets

Posted Feb 25, 2015
I like the idea that the hotel allows pets but, when we entered our room it sure smelled like it! The cleaning solutions used were overwhelming and you could still smell dog. Had to open the window to clear out the smell. Other than that it was a nice hotel with nice staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 23, 2015
Great location and incredible staff. I would highly recommend this hotel for couples or business travelers.