“Not what is advertised on the website!”
My husband and I went to Sol Y Mar, Safaga for our anniversary and were completely disappointed with the hotel. We were shown two rooms, neither of which were anywhere near suitable - both were very small rooms. The shower was tiny and very old and the rooms had very little light. We eventually got a room that looked decent, however it did not have some of the facilities listed on the website, e.g. bathrobes or hairdryer. The all-inclusive deal actually includes only one of the restaurants and one of the bars, not all of them, as is stated on the website. A leaflet given to us at the hotel told us that all 236 guestrooms, have a balcony or terrace and spectacular views of the sea, pool or gardens. We had a tree that blocked the entire window. The hotel is mainly German speaking (all the entertainment, childrens and evening, was in German) and those members of staff who did speak English did not do so very well. As vegetarians, we struggled to find suitable food. The food that was served was not labelled properly so it was very difficult to establish whether or not it was suitable for vegetarians. The glasses used in the bars were plastic, which is fine, if they were washed properly. Both my husband and I saw the waiters rinsing the glasses with water and then reusing them. This is basic hygiene and if they arent washing the glasses properly, who knows what else they didnt wash properly! Overall, a very bad experience, one that we definitely wont be repeating!