Lobby

Reviews of Comfort Inn Bay City - Riverfront

2.5 out of 5
Comfort Inn Bay City - Riverfront
501 Saginaw Street, Bay City, MI

Reviews

8.8

Excellent

Rating 10 - Excellent. 533 out of 939 reviews" "
Rating 8 - Good. 283 out of 939 reviews" "
Rating 6 - Okay. 75 out of 939 reviews" "
Rating 4 - Poor. 28 out of 939 reviews" "
Rating 2 - Terrible. 20 out of 939 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed with family and our grandsons loved the pool! The hotel was clean and served a decent breakfast. We would definitely stay again.
Stayed 2 nights in Mar 2024
Response from FOM on Mar 21, 2024
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again.

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Close to my event & decent restaurants. Facility is looking worn, e.g., carpet, furniture in lobby area, furniture in my room. Good shower equipment.
Stayed 1 night in Mar 2024
Response from FOM on Mar 21, 2024
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again.

6/10 Okay

Sara

Liked: Cleanliness, staff & service
There was no hot tub or bathtub.
Stayed 1 night in Mar 2024
Response from FOM on Mar 13, 2024
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again soon!

4/10 Poor

Stephanie

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Room was rather dirty, a very large wad of hair was hanging out of the drain under the sink. Curtains were ripped.
Stayed 1 night in Mar 2024
Response from FOM on Mar 13, 2024
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again soon!

10/10 Excellent

Megan

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for our 3 day stay.
Stayed 2 nights in Jan 2024
Response from FOM on Mar 1, 2024
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again!

8/10 Good

Sandy

Traveled with partner
Liked: Amenities
open areas need refurbishing. hard to tell where office was to check in
Stayed 1 night in Dec 2023
Response from FOM on Mar 1, 2024
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again!

8/10 Good

Gregory

Liked: Amenities, property conditions & facilities
Didn't like cob web above my bed
Stayed 1 night in Dec 2023
Response from FOM on Mar 1, 2024
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again!

10/10 Excellent

Jordan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great free breakfast, clean, cozy vibe, affordable
Stayed 1 night in Dec 2023
Response from FOM on Mar 1, 2024
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again!

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Jacob

Liked: Staff & service
Stayed 4 nights in Dec 2023

10/10 Excellent

Lance, Shelby Township

Stayed 1 night in Dec 2023

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great location! Friendly staff and great breakfast !
Stayed 1 night in Dec 2023

10/10 Excellent

Edna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean room, nice, friemdly staff, especially the 4th floor cleaning lady. She showed me how to use the key card - a swiper.
Stayed 1 night in Dec 2023

6/10 Okay

Michael

Noisy door slamming and adjoining guest rooms
Stayed 3 nights in Nov 2023

10/10 Excellent

Andrew, Troy

Stayed 1 night in Nov 2023

10/10 Excellent

Peter

Stayed 2 nights in Nov 2023

6/10 Okay

Carmen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The housekeeping staff and dining room hostess were most pleasant. The breakfast buffet was very nice too!
Stayed 1 night in Nov 2023

8/10 Good

Christine

Stayed 3 nights in Nov 2023

8/10 Good

Cherie, Birmingham

Stayed 2 nights in Nov 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick Overnight Stay
Appeared to be fairly newly renovated. Spacious, clean room. Walking distance to bars & restaurants.
Stayed 1 night in Nov 2023
Response from FOM on Nov 15, 2023
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again soon.

8/10 Good

Vunsin, Kalamazoo

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room itself is great. The beds and pillows are comfortable. The bathroom is a bit small, but the real issues are: * There is no storage space to put anything in the shower with the exception of the soap dish, which is located in a place that could hit and bruise you over and over. There is barely enough room in there to put your toileteries. The wall covers part of the tub where you could put stuff; there is no lip on the wall side. The shower head is not adjustable and the water goes directly onto the soap and disintegrates it as you shower. * You can't actually put the bath rug on the floor if you want to open and close the door. The door is also almost touching the toilet, so there is very little room to move around inside the bathroom while you try to put your clothes on and trying to use the bath rug to dry your feet.
Stayed 2 nights in Nov 2023
Response from FOM on Nov 7, 2023
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from FOM on Nov 2, 2023
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again soon.

10/10 Excellent

Monica

Traveled with group, Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed at the hotel quite of few times now. Really like the location and breakfast, personnel is very friendly and I alway enjoy my stay.. but this time the room we got wasn’t very clean.. but will stay there again for sure.
Stayed 2 nights in Oct 2023
Response from FOM on Nov 2, 2023
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again soon.

10/10 Excellent

Gabrielle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to make sure my children and I had a great stay !
Stayed 1 night in Oct 2023
Response from FOM on Nov 4, 2023
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again soon.

8/10 Good

Kerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located. Just a few blocks from downtown and dining. Nice view of the Saginaw River and the riverwalk. Basic breakfast buffet. The pool looked very inviting too.
Stayed 3 nights in Oct 2023
Response from FOM on Nov 2, 2023
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again soon.

6/10 Okay

Janet

Stayed 1 night in Oct 2023
Response from FOM on Nov 19, 2023
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again soon.

2/10 Terrible

Celia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yuck
Horrible place. Rude fromt desk, nasty pool. There was stuff floating in the pool, green stuff, white stuff.. it was gross. The guy mopped and there was brown chunks on the ground around the pool. AFTER HE MOPPED. We looked up something on the internet and seen bed bugs 2 months before we were there reported by another guest, and we couldn't leave fast enough. Definitely NOT going to this place again. Condom wrappers on the floor, it was me and my 3 daughters. Girls trip, and my 11 month old baby crawled on that nasty, unclean floor. The worse part, no one cared, no apology, no acknowledgement. Nothing. $111.19 a night to feel like i was living in filth, never again. I have pictures, but i cant upload. The breakfast lady was amazing, sweet, friendly, helpful. Only sunshine in the whole place.
Stayed 3 nights in Oct 2023
Response from FOM on Oct 26, 2023
Thank You For Reviewing Our Downtown Riverfront Property. We Appreciate Your Feedback.

6/10 Okay

JOHN

Traveled with family
Liked: Cleanliness, staff & service
No luggage cart availability, TV remote inop
Stayed 1 night in Oct 2023
Response from FOM on Oct 26, 2023
Thank You For Reviewing Our Downtown Riverfront Property. We Appreciate Your Feedback and Look Forward To Seeing You Again Soon.

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Hotel was very nice. Halls could use a refresh but overall nice hotel. Staff were wonderful, very friendly. Great breakfast.
Stayed 3 nights in Oct 2023
Response from FOM on Oct 22, 2023
Thank You For Reviewing Our Downtown Riverfront Property. We Appreciate Your Feedback and Look Forward To Seeing You Again Soon.

10/10 Excellent

Heidi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue we had was with it being right downtown it was a little noisy.
Stayed 2 nights in Oct 2023
Response from FOM on Oct 21, 2023
Thank You For Reviewing Our Downtown Riverfront Property. We Appreciate Your Feedback and Look Forward To Seeing You Again Soon.

8/10 Good

Jennifer H

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from FOM on Oct 18, 2023
Thank You For Reviewing Our Downtown Riverfront Property. We Appreciate Your Feedback and Look Forward To Seeing You Again Soon.

10/10 Excellent

Tricia, Columbia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was awesome
Stayed 1 night in Oct 2023
Response from FOM on Oct 18, 2023
Thank You For Reviewing Our Downtown Riverfront Property. We Appreciate Your Feedback and Look Forward To Seeing You Again Soon.

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from FOM on Oct 12, 2023
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again soon.

6/10 Okay

Keith

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Pool and food closed, short-staff
Pool was closed, restaurant was closed. Seemed short-staffed.
Stayed 1 night in Oct 2023
Response from FOM on Oct 10, 2023
Thank you for reviewing our downtown riverfront property. Our pool is opened daily from 8am-10pm. Unfortunately we do not have a restaurant on property. We do appreciate your feedback and look forward to seeing you again soon.

4/10 Poor

Manuela

Stayed 1 night in Oct 2023
Response from FOM on Oct 10, 2023
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again soon.

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from FOM on Oct 7, 2023
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again soon.

6/10 Okay

Verified traveler

Liked: Cleanliness
Think twice / Good Breakfast
Nice Handyman and Breakfast lady. Killed mosquito in bathroom. Room door to hallway squeals loud when almost closed, when you try to be quiet. No do not disturb sign for door. 3am Super-noisy next door neighbors came in. Yelling. We were of coarse trying to sleep. Just about to call front desk when we heard “Fire Department“ twice, got a bit quieter. Then heard more yelling then nothing. Sounded like someone was being taken away, like by police. Back corner sheets kept coming out, probably wasn’t fully tucked in in the first place. Toilet handle cracked, just about ready to break off. When checking out, nobody at desk. Asked an employee, said the Manager and 2 other gals were smoking out in front, they were. We left. We usually deal with this place, this time was more of a challenge. Pretty good breakfast.
Stayed 2 nights in Sep 2023
Response from FOM on Oct 7, 2023
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again soon.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back
Great location. Friendly staff. Clean and quiet room.
Stayed 1 night in Sep 2023
Response from FOM on Oct 7, 2023
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again soon.

10/10 Excellent

Donna

Stayed 2 nights in Sep 2023
Response from FOM on Oct 7, 2023
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again soon.

8/10 Good

steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious but the shower curtain was to small as it kept on opening up on each side letting water all over the floor. I did say something to the front desk about it.
Stayed 3 nights in Sep 2023
Response from Thank you for reviewing our downtown riverfront pr on Sep 28, 2023
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again soon!

8/10 Good

Beth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown.
Stayed 1 night in Sep 2023
Response from FOM on Sep 28, 2023
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again soon!

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from FOM on Sep 26, 2023
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was beyond helpful.
Stayed 1 night in Sep 2023
Response from FOM on Sep 26, 2023
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay.
Great location and good views of river.
Stayed 1 night in Sep 2023
Response from FOM on Sep 26, 2023
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Abdullah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from FOM on Sep 26, 2023
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and hope to see you again soon.

6/10 Okay

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities
Run Down
The hotel was run down. The lobby and hallway carpeting was dirty. The place just needs to be painted and the carpeting torn out.
Stayed 1 night in Sep 2023
Response from FOM on Sep 26, 2023
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems so far.
Stayed 1 night in Sep 2023
Response from FOM on Sep 26, 2023
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and hope to see you again soon.

8/10 Good

Callie

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Sep 2023
Response from FOM on Sep 26, 2023
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay; my room had everything one could want and a very comfortable bed. In the morning I did my work out in a space in the room with personal trainer on zoom. I would stay here again.
Stayed 1 night in Sep 2023
Response from FOM on Sep 26, 2023
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and hope to see you again soon.

8/10 Good

Heather

Stayed 1 night in Sep 2023
Response from FOM on Oct 7, 2023
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again soon.