Ratings based on 601 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place

Posted Jan 13, 2015
We had a great stay! The pool is nice, a little small but nice & the kids loved the game room. The beds were comfy & breakfast was good.
2 out of 5
by A verified travelerfrom Ontario Canada

Horrible staff. Woken up three times by phone call

Posted Jan 5, 2015
Room was ok. Was sleeping and staff called at 1230 am 130am and 215am to tell us to quiet down. Informed them we were sleeping. Came to check our room for noise and confirmed there was NONE. But found it necessary to tell us our noise made guests leave. No apology was given to us. Very un professional
3 out of 5
by A verified travelerfrom B

Ok for a quick stay

Posted Jan 3, 2015
No microwave, or fridge. Those were extra. Room was not ready upon check in so they switched us to a different one. Indoor pool freezing. Hot tub luke warm. Room and bathroom were freezing even after turning up the thermostat. Using the blow dryer caused the power to go out in the room.
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfect for travelers

Posted Dec 30, 2014
We stayed here Christmas night on our way up north. Easy pull in & unload. Staff was great especially at the breakfast buffet on Christmas morning!
2 out of 5
by A verified travelerfrom London, ON Canada

It's run like a cheap motel!

Posted Dec 28, 2014
We chose this hotel as we were in Frankemuth as a family for Christmas-stayed 2 nights. Bed & Pillows were awful- ended with body ache! We requested to upgrade on the the second day (Christmas Day) front desk declined our request citing they were full- whereas we saw only a few families on the entire complex. It was unbelievable! None of the plugs worked. The sockets were all damaged. The wifi was of a poor quality- it would disconnect every few mins. The breakfast was decent. We are regular customers to BW- this is so far the worst. Sorry BW- I will think twice before I again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Overall good

Posted Dec 15, 2014
Nice pool, nice big game area, Decent continental breakfast. Our room was nice. The beds were comfy. Really close to Frankenmuth. Traffic is crazy but that's to be expected being right by the outlet mall & expressway. I would prob stay again.
2 out of 5
by A verified travelerfrom Illinois

Misleading room discription

Posted Dec 9, 2014
Pros: Clean
Cons: Better room description.
Location: We went there at Christmas because of Bonners Christmas store and beautiful Bavarian Frankenmuth.
Thought we were getting "Deluxe" rooms (reserved two) so paid the extra $50. The room was "Deluxe" because it had indoor access to the lobby, pool, etc. otherwise was very basic. Not even a microwave. 12 x 22. The room description did say 264 sq.ft. but who does the math? The term "Deluxe" should be removed from the description. Very misleading.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Ohio

Affordable,updates needed

Posted Dec 7, 2014
Pros: Lobby very comfortable and homey.
Cons: Updates to rooms actually!
Location: Very good location to freeway.
Clean,not as advertised. Said that it had been updated,not really. HVAC control did not work and was very difficult to operate,no water pressure in bathroom,bathroom the size of a closet,pillows very small. Lobby was great to sit in and enjoy fire,draft beer 12 oz for Busch Lite 4.50,a little too expensive for that quality of beer. Breakfast very marginal. Rooms were clean,but really do need updated!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ontario, Canada

Some great staff and a really good value over all

Posted Nov 29, 2014
Pros: Hot breakfast buffet, nice staff
Cons: Fitness center equipment fixed/updated.
Location: Birch run outlet shopping, of course. Also, Frankenmuth is a great place to visit this time of year.
Really nice hot breakfast with pre-made omelets, fresh made waffles, apples, cereals, yogurt, bread, muffins, etc. Wonderfully nice breakfast staff who made us waffles and was extremely nice, even joking with our kids. Not service you usually get at one of these free-breakfast hotels. Amenities are nice and rooms are clean and up to par for the price. Fitness center equipment is old and weight machine was broken (I made one fix but couldn't get the other pulley back together). Overall, a very good value for the money, I would definitely recommend it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to mall and Frankenmuth

Posted Nov 15, 2014
It was a nice clean hotel. Very easy access to nearby attractions. It had a nice breakfast available.