Ratings based on 322 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Michigan

Nice hotel but pool was disappointing.

Posted Jan 26, 2015
Pros: Location, microwave, clean room
Cons: Cold water in the pool. Hot water for guests when the hote is full.
Location: Very close to Birch Run outlets and Frankenmuth. Location was great.
We stayed at the Comfort Inn for two nights (Friday 1/23 and Saturday 1/24) during the Zehnder's Snowfest. The hotel was completed booked on Saturday evening. The hotel was easy to find. We enjoyed the popcorn in the lobby. We also liked the microwave in our room. Our room was roomy and clean. On Friday evening we took our two daughters down to the pool. We were all excited to get into a warm pool and have some fun on a cold winter day. As soon as we walked into the pool room another guest who was seated in the hot tub said, “I would watch out. The pool is freezing.” Sure enough, when we stepped in the water was very cold. My 11 month old daughter started crying when I dipped just her feet in. My husband went to the front desk to ask if anything could be done. The woman at the front desk said if she turned on the heater it would take too long to warm up. She also told my husband that during the afternoon the sun shines through the windows making the water warmer! I couldn’t believe he was told to wait until the afternoon, and honestly the sunshine was not going to be enough to turn a cold pool warm. So we piled into the hot tub (it was more like a warm bath temperature than a hot tub) and made it work so our kids would be happy. The next afternoon while I was in training my husband took our two daughters again to the pool. He reported to me that it was again very cold (even though the sun was shining through the windows). The other disappointing thing that happened
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Location to the Outlet Mall!

Posted Jan 19, 2015
Terrific location from the outlet mall and Frankenmuth and lots of antiques stores in between. this was just a little over night trip for my husband and I and turned out great. the hotel was clean and quiet and location was great.
Comment from Hotel Management
Jan 23, 2015 by Keri Brack, Hotel Management
Thank you for staying with us, I'm very glad to see that you enjoyed our hotel. I hope that the next time your in the Birch Run/Frankenmuth area you choose to stay with us again. Front Desk Manager Keri Brack
3 out of 5
Recommended
for Everyone
by A verified travelerfrom windsor, canada

Pool and games room

Posted Jan 4, 2015
Pros: The staff, the pool, the breakfast, the free popcorn made in the lobby
Cons: Eggs at breakfast were awful, honestly. The pool needs to be warmer, the games room needs new machines,
Location: Birch run near frankenmuth. Right next to a meijers. Close to lots of eating places. Close to Brommers Christmas store.great location.
The pool was large, the hot tub amazing. My only complaint was the water was very cold, not heated as I was expecting considering its winter time. Also loved the idea of a games room, but the games were very old, and a few didn't work. They need updating. The hotel was nice, clean, and the staff very friendly. Would stay again definitely
5 out of 5
Recommended
for Everyone
by A verified travelerfrom fort wayne indiana

Mini trip with my college age daughters

Posted Dec 31, 2014
Pros: Location cost
Cons: Ample supplies for room
Location: Shopping outlet mall Frankenmuth Bronners
A short trip to Frankenmuth and shopping was our purpose. Room was very spacious and comfortable. Bedding was comfortable as well. Short on conditioner was only criticism.
Comment from Hotel Management
Jan 3, 2015 by Keri Brack, Hotel Management
Hi Patty! Thank you for choosing to stay with us! I'm glad to see that you enjoyed our hotel. Unfortunately we do not put conditioner in the rooms, however it is always available at the front desk. I hope that the next time your in the area with your daughters you stay with us again. Front Desk Manager Keri Brack
4 out of 5
Recommended
for Couples
by A verified travelerfrom 49085

Visit to Frankenmuth

Posted Dec 29, 2014
Pros: location and price
Cons: I could smell the hydraulics of the elevator. The eggs and sausage for breakfast were lacking but the waffles were good
Location: visiting Frankenmuth and outlets
it was a nice stay. We were able to check in early.
Comment from Hotel Management
Jan 3, 2015 by Keri Brack, Hotel Management
Thank you for staying with us Mike! I'm very glad that you enjoyed our hotel. As long as we have rooms ready and available we will always get you in early. I hope that the next time your in the area you stay with us again. Front Desk Manager Keri Brack
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ontario

Large hotel room close to shopping and amenities.

Posted Dec 17, 2014
Pros: Large room, pool, hot tub and separate shower/toilet combination, complete with fridge, safe and coffee maker!
Cons: It would have been nice to have sausage one day and bacon on the other. The sausage was overdone and unappetizing.
Location: In the center of Birch Run outlet shopping, spirits and groceries.
The counter staff was helpful. I appreciate that the Comfort Inn offers guests complimentary items at the front desk. Why do I always forget my tooth brush?
Comment from Hotel Management
Dec 18, 2014 by Keri Brack, Hotel Management
Hi Sandy! Thank you for staying with us! I'm glad that you enjoyed our hotel and staff. We forget thing's sometimes because we are so excited to get going! :) That's why we offer those sorts of things. I do hope that you choose to stay with us again the next time your in the area. Front Desk Manager Keri Brack
4 out of 5
Recommended
for Everyone
by A verified travelerfrom michigan

Close to shopping

Posted Dec 9, 2014
Between Birch Run outlet and Frankenmuth. A great place to stay!
Comment from Hotel Management
Dec 11, 2014 by Keri Brack, Hotel Management
Thank you for staying with us! I'm very glad that you enjoyed our hotel. I hope that you stay with us again the next time your in the Birch Run/Frankenmuth area. Front Desk Manager Keri Brack
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Fremont, MI

Nice hotel close to Birth Run outlet mall.

Posted Dec 7, 2014
Pros: Very clean and quiet.
Cons: Scrambled eggs had poor texture and we could not eat them.
Location: We shopped at Birth Run outlet stores and then went to Frankenmuth, Zehnders, etc later.
We had an enjoyable, relaxing night before a full day of shopping. The jacuzzi tub needed some jet spray repair, but overall it was a lovely stay.
Comment from Hotel Management
Dec 9, 2014 by Keri Brack, Hotel Management
Thank you for staying with us! I'm very glad to see that you enjoyed our hotel and amenities. I hope that you stay with us again the next time your in the area shopping. Front Desk Manager Keri Brack
4 out of 5
Recommended
for Everyone
by A verified travelerfrom canada

Nice place, nothing fancy. Did not have the free b

Posted Nov 13, 2014
Pros: Location
Location: The Outlet mall, lots of different places to eat
Stayed only one night. It was clean, convenient to the outlet mall.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable room

Posted Nov 4, 2014
Hadn't stayed there in quite some time and was surprised to see that it was completely remodeled. Very nice. Only disappointment was hot tub was barely lukewarm and when someone asked to have it turned up they said it takes 4 hours to heat up and since the pool area would be closing before 4 hours they weren't going to turn it up. It should be hot at all times!
Comment from Hotel Management
Nov 8, 2014 by Keri Brack, Hotel Management
Thank you for staying with us! I apologize that the hot tub wasn't hot enough. Please always come to the front desk with the problem and we can fix it for you. I do hope that you stay with us again next time your in the area. Front Desk Manager Keri Brack