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Reviews of Fairfield Inn & Suites Saginaw

2.5 out of 5
Fairfield Inn & Suites Saginaw
5200 Cardinal Square Blvd, Saginaw, MI

Reviews

8.4

Very Good

Rating 10 - Excellent. 443 out of 942 reviews" "
Rating 8 - Good. 304 out of 942 reviews" "
Rating 6 - Okay. 105 out of 942 reviews" "
Rating 4 - Poor. 59 out of 942 reviews" "
Rating 2 - Terrible. 31 out of 942 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

BRENT

Traveled with group
Liked: Amenities, property conditions & facilities
Considering the property is under renovations, the area and hotel are in great shape. Contractors had cleaned up before the weekend rush. Definitely stay at this hotel again.
Stayed 1 night in Apr 2024

8/10 Good

Suja, Grosse Pointe Farms

Liked: Cleanliness
Friendly staff and nice rooms
Stayed 1 night in Apr 2024

8/10 Good

Karena

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet with easy check in
Stayed 1 night in Apr 2024

6/10 Okay

Samantha

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Melissa Thoel - General Manager on Mar 25, 2024
Thank you for staying at Fairfield Inn & Suites Saginaw. Your response is appreciated. Not only are we under new management, we will be starting renovations in the month of April. We hope that your next stay will be more enjoyable.

6/10 Okay

Alisha

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The pool heater was broken so the water was ice cold. One of the only reasons we booked here so the kids were extremely letdown when they couldn’t swim. Check in was supposed to be at 3 but we didn’t show up until 4 and still had to wait around 30 minutes to be able to even check in because the rooms weren’t clean yet.
Stayed 1 night in Feb 2024

10/10 Excellent

Mary Beth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is under construction so parking is limited, noisy. The inside is very nice, great breakfast, pool is nice and clean, staff were very friendly and helpful
Stayed 2 nights in Feb 2024

8/10 Good

Ren

Liked: Cleanliness, staff & service, amenities
Everything was great except the noise. I don’t know if the walls are just super thin but there was a lot of noise throughout the day and at night. They also had construction going on which was fine, it just wasn’t posted on the website. I loved this place and the breakfast was great it was just overall noisy (not their fault because other people were loud it’s just eh.)
Stayed 1 night in Feb 2024

6/10 Okay

Michael

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Sink in bathroom leaked. Under renovation, noisy limited parking.
Stayed 3 nights in Feb 2024

10/10 Excellent

Samuel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Travelled with family. It was an excellent experience
Stayed 1 night in Dec 2023
Response from Elizabeth on Feb 7, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Tammy

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Pool was closed and work outroom
Stayed 1 night in Feb 2024
Response from Elizabeth on Feb 4, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel staff to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Elizabeth ClayGeneral Manager

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite staff. Well kept
Stayed 1 night in Jan 2024
Response from Elizabeth on Feb 4, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Alexis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Elizabeth on Feb 4, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Atlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was excellent! However, the drive and entrance could have been de-iced and shoveled more efficiently.
Stayed 2 nights in Jan 2024
Response from Elizabeth on Feb 4, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Lavette

Stayed 1 night in Jan 2024
Response from Elizabeth on Feb 4, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.Your feedback has been shared with our hotel staff. I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Lashonda

Liked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Elizabeth on Feb 4, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Catherine

Stayed 1 night in Jan 2024
Response from Elizabeth on Jan 26, 2024
Dear Catherine,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Elizabeth Clay General Manager Fairfield Inn & Suites elizabeth.clay@marriott.com 989-797-6100

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing in particular was unique, but rocky steady quality and conveniences of prior stays at Marriott locations.
Stayed 1 night in Jan 2024
Response from Elizabeth on Jan 10, 2024
Paul,Thank you for choosing Marriott and being a loyal returning customer! We are happy to have you!!

6/10 Okay

Michael

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
It was a challenge to figure out how to find the hotel originally, tucked behind other buildings and a winding road to get there.
Stayed 1 night in Dec 2023
Response from Elizabeth on Jan 26, 2024
Dear Michael,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Elizabeth Clay General Manager Fairfield Inn & Suites elizabeth.clay@marriott.com 989-797-6100

4/10 Poor

Alex

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Tub was dirty. Bathroom had roaches crawling out of the drain. There was blood on our sheets and the sheets were ripped.
Stayed 8 nights in Dec 2023
Response from Elizabeth on Feb 4, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. Your feedback has been shared with our hotel staff. I appreciate you taking the time to share your feedback.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Elizabeth on Jan 26, 2024
Dear Ken, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Elizabeth Clay General Manager Fairfield Inn & Suites elizabeth.clay@marriott.com 989-797-6100

10/10 Excellent

Christine

Stayed 1 night in Dec 2023
Response from Elizabeth on Feb 4, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2nd visit
This was a Christmas shopping trip and the location of the hotel was perfect. Right in the mix of shopping and food. Accommodations were great. Only complaint would be that the heater had a funny smell when it was first turned on. But it disapated after a while.
Stayed 1 night in Dec 2023
Response from Elizabeth on Feb 4, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Natalija

Traveled with group, Business traveler, Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Kris

Stayed 2 nights in Dec 2023
Response from Elizabeth on Feb 4, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. Your feedback has been shared with our hotel staff. I appreciate you taking the time to share your feedback.

10/10 Excellent

Kenneth R

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location near commercial areas. Friendly staff, clean facilities Morning Breakfast was a star Comfortable, would stay and recommend again --- Parking lot had some rain water pooling ---Workout room under renovation
Stayed 1 night in Dec 2023

8/10 Good

Toby

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great but…
The hotel is great and very clean. The parking lot is in terrible shape. It rained while we were there and it caused ponds in the parking lot. There places you couldn’t even park because of it
Stayed 2 nights in Dec 2023

10/10 Excellent

Jill

Stayed 1 night in Dec 2023

8/10 Good

Michelle

Traveled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Cheryl

Stayed 1 night in Nov 2023
Response from Elizabeth on Feb 4, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Alison

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
Mold around bath room tub and it wasnt that clean. No screen on the window, main floor....Hotel needs a refresh! Been staying here for years, but probably wont again...Staff was great!
Stayed 2 nights in Nov 2023

8/10 Good

Stanley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hard to find .
Stayed 1 night in Nov 2023

10/10 Excellent

cheryl

Good location
Good location with comfortable beds. Some updates mixed with needed updates, but overall good value.
Stayed 1 night in Nov 2023

6/10 Okay

Jodie

Stayed 2 nights in Nov 2023

6/10 Okay

JILL

Traveled with family
Liked: Cleanliness, staff & service
The bathroom exhaust fan was not working, so the everything in it was soaking wet after 3 showers. Had no shampoo in the wall mounted container. Told the front desk on Saturday, still none on Sunday morning. Didn't expect fan to be fixed since we were using the room, but did expect shampoo after we told the front desk.
Stayed 2 nights in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Jennifer

Stayed 1 night in Nov 2023

10/10 Excellent

Angela, Brookville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Love the beds!! Breakfast was good and hot!!
Stayed 3 nights in Nov 2023

10/10 Excellent

Kay

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Nov 2023

10/10 Excellent

Kimberly

Stayed 1 night in Nov 2023

4/10 Poor

Rayna

Traveled with group, Traveled with family
Liked: Staff & service
Older place but worked for a quick overnight stay. The loony and small but useful. Staff was accommodating and kind.
Stayed 1 night in Nov 2023

4/10 Poor

Dawn

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Not again...
Stayed 2 nights in Oct 2023

10/10 Excellent

Cheryl

Stayed 1 night in Oct 2023

8/10 Good

Sylvia

Stayed 1 night in Oct 2023

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price - good quality.
Stayed 2 nights in Oct 2023

10/10 Excellent

laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely two day visit.
Stayed 2 nights in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Close to interstate. Friendly and efficient staff.
Stayed 1 night in Oct 2023

2/10 Terrible

Isiah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was a dump and manager very rude beds had stains called marriott corp and have filed a case worst place you could go to stay honestly a joke
Stayed 1 night in Oct 2023

6/10 Okay

Kelly

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The parking lot was flooded when we got there, so there was limited parking. Upon arrival to the room, the bathroom was dirty. There was mold around the caulking in the bath tub, the toilet was dirty, the mirror was dirty and the grout on the floor was dirty.

10/10 Excellent

Kelly

Stayed 1 night in Oct 2023

10/10 Excellent

kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brief stay here, check in staff was polite and helpful. Room was nice and clean. Book area was clean even though we didn't have time to use it, we still checked it out. Breakfast options were typical, waffles bagel eggs sausage oatmeal cereal. Breakfast was well stocked and kept clean.
Stayed 1 night in Oct 2023