Ratings based on 35 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from UK

Convenient stopover close to motorway

Posted Sep 10, 2014
Pros: Location excellent. Rooms good size and has kettle etc. It has a bar and restaurant. Easy parking and human friendly environment.
Cons: Room decoration tired and unclean smell - wondered if had previously been a smoking room although we asked for non-smoking. Better quality towels.
Location: Stopover stay only.
We have stayed here on return from holiday for last 3 years because we like it. Disappointed to detect some reduction in quality standards this year. Some staff either too busy or a bit demotivated. Room on ground floor somewhat tired (first floor room better last year) in need of redecoration but is a good size and reasonably comfortable. Towels poor quality. However, the bar is good after a long journey (Affligem excellent) and enjoyed overhearing the live folk music!
2 out of 5
by A verified traveler from Brighton, UK

Disappointing hotel very close to motorway

Posted Aug 25, 2014
Pros: Near the motorway
Cons: Better management. Food should be brought up to an acceptable standard.
Location: Industrial location, only suitable for stopping off.
We stayed at this hotel last year any found it very good, but this year it was a very different story. Firstly room was not made up well. Pillows missing, tissues and water as well. Took 2 trips to reception to put matters right. It was 'Barbecue night'. I had the steak (€20) which was gristly but just about acceptable. My partner had Lamb which was charcoal on one side and raw on the other, and was sent back, ( did the 'chef' turn it over??). My son had the sausage blanc, excepting it wasn't. It was burnt through - really. That was sent back as well. My other son also had sausages which were OK. The cost of this was more than €90. The next morning I complained, and to be fair to the Novotel the cost of the 'meal' was deleted from the bill, however I will not be staying again.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Overnight stay en route from Germany back to UK

Posted Jul 21, 2014
Pros: Pool
Travelling with 3 children and wanted a hotel to break up the journey back to the UK. The hotel was perfect and the fact that there is an outdoor pool meant that the children could use up their pent up energy after a long car journey. Would recommend.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location for a hassle free overnight

Posted Jan 12, 2014
5 out of 5
Recommended
for Everyone
by A verified traveler

Well run place

Posted Jan 3, 2014
This particular Novotel, while not exactly a recent build, is up to date inside. For our party of two adults and two young kids, the extra pullout beds were ready to use on arrival. The room was absolutely clean and completely functional. Lobby area and restaurant were updated and clean, staff very friendly and professional. The restaurant offered a small yet diverse menu; quality of dinner and breakfast buffet were excellent. So was the service.
4 out of 5
Recommended
for Families
by m & j from seattle

Very good

Posted Oct 18, 2013 on Hotels.com
It was a good blend of convenience and comfort. Efficient staff, bar, on-site restaurant, and generous buffet breakfast.
3 out of 5
Recommended
for Everyone
by David from Essex

Nice hotel - pity about the location.

Posted Sep 5, 2013
Pros: Somewhere to get out of the depressing town area
Cons: It was a normal Novotel - bog standard
Location: Nothing - just avoid the town. The cemetery was worth visiting.
The highlight of the area is the American War Cemetery(largest in Europe) just down the road. The rest of the town could be renamed St Avoid not St Avold. No decent restaurants, a bit of a grim place, so this ordinary hotel was like an oasis in the desert.
5 out of 5
Recommended
for Everyone
by John from Brighton, UK

Excellent first stop after leaving Calais.

Posted Sep 4, 2013
Pros: No hassel, very good breakfast included ( real coffee not nescafe)
Cons: Nothing all was good
Location: Didn't see much of the surroundings as we were all so tired just went to bed after supper
After a long day, Brighton to Dover, Ferry to Calais, Calais to St Avold, this hotel provided an excellent place to eat and rest before the next leg of our journey. Room was very clean, beds were comfortable, staff spoke English and were friendly. Food in the restaurant was reasonable ( steak + chips etc ) and not too pricey. The hotel is 1 min from the motor way so is very convenient. Recommended
3 out of 5
Recommended
by riz from London

Posted Sep 1, 2013 on Hotels.com
Corridors reception in bad condition time for refurbishment
4 out of 5
Recommended
by Virginia from California

Great location /on site parking

Posted Aug 30, 2013 on Hotels.com
The reason we booked this hotel was for its location, close to American Cemetery we wanted to visit. We were very pleased to find on site oarking, just like in the USA! The hotel is modern with comfortable rooms and friendly staff. The restaurant served very good food at reasonable prices. It is a family friendly hotel so there were lots of children about. fine.This trip was to celebrate our 50th wedding anniversary, so we appreciatedour quiet room in the back, on the second floor. No elevator, but we managed fine.We did not go into the city since time would not allow. There was a gas station very close by which was helpful.