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Reviews of Première Classe Versailles - St Cyr l'Ecole

Première Classe Versailles - St Cyr l'Ecole
Rue du Pont de Dreux, Saint-Cyr-l'Ecole, Yvelines

Reviews

6.8
Rating 10 - Excellent. 92 out of 683 reviews" "
Rating 8 - Good. 271 out of 683 reviews" "
Rating 6 - Okay. 183 out of 683 reviews" "
Rating 4 - Poor. 78 out of 683 reviews" "
Rating 2 - Terrible. 59 out of 683 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

john

Liked: Cleanliness, property conditions & facilities
Poor key card system
Every time we exited the room and tried to go back in the key fob did not work
Stayed 2 nights in Oct 2023
Response from Souad on Nov 28, 2023
Dear John,Thank you so much for taking the time to write to us.Our Customers' feedback allows us to improve our services everyday.We hope that our staff was up to your expectations.We are so sorry for the inconvenience that you encountered during your stay. In fact, the key room shouldn't be in contact with manual keys, credit card even your phone! That's why it doesen't work!We hope having the opportunity to welcoming you again in our hotel.Best RegardsSouadManager

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
My stay at premier
Decent location less than a minute walk to the bus stop and 15 mins to the train station. Compact room with the bare essentials. Couldn’t get a constant water temperature in the shower
Stayed 2 nights in Jun 2023
Response from Cécile C. Directrice on Jun 15, 2023
Hi,Thank you for your return.See you soon !

2/10 Terrible

Dawn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor experience: Tues Arrival- could not check in on arrival at 14:15 cause no one was in the reception. Used machine but said room was not available. 30 min later found man to get me a room. Paid for breakfast with reservation but machine check-in tried to charge me again. Was told I would owe 5 euros at checkin but was charged 9 euros Wed Day 1- told receptionist wifi did not work in room. Was able to log in while in breakfast area. Breakfast was bread & yogurt Thurs Day 2- only received 1 towel. The thermostat controls were so badly worn, i could not read any of the markings. I had to guess at what was heat & cool. Had fan on continuously to try to get rid of the smoke smell. It was horrible. Wifi still did not work in room. Informed receptionist. Fri Day 3 - again only 1 towel. Nothing changed with internet but i did figure out that if i stood outside of the reception area & connected to wifi, it stayed weakly connected in the room. But if i tried to connect in the room it did not work-very frustrating. Just to clarify…i had 3 devices with me…laptop, ipad, and phone and the result was the same with all 3, i.e. devices were not the problem. Sat Day 4- woken up at 5 am by 2 dudes yelling at each other in parking lot. It went on for >30 min. If there were attendants in the reception office like all respectable facilities, they would have been able to mitigate the noise. Horrible service - did not address ANY of issues raised
Stayed 5 nights in Oct 2022
Response from Jean-Luc G. on Oct 22, 2022
Monsieur Dawn,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.

2/10 Terrible

Agon

Stayed 2 nights in Sep 2022
Response from Jean-Luc G. on Sep 25, 2022
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.

2/10 Terrible

Pouya

Disliked: Staff & service, amenities
The housekeepers do not know the meaning of the do not disturb sign we put on the door knobs. Like you had one job!
Stayed 2 nights in Jul 2022
Response from Jean-Luc G. on Jul 23, 2022
Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!

6/10 Okay

avinash

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very tiny space and bathroom , very old settings and defo won’t be booing here in future .
Stayed 2 nights in May 2022
Response from Jean-Luc G. on Jun 15, 2022
Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

Timothy

Stayed 2 nights in Apr 2022
Response from Jean-Luc G. on May 3, 2022
Bonjour Timothy, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Cordialement, Jean-Luc G.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2020
Response from hervé on Apr 1, 2020
Bonjour Vu votre note, votre séjour n'a pas du vous convenir et nous en sommes désolés Cordialement

8/10 Good

Mary

Liked: Room comfort
brief stop
good for stop over
Stayed 2 nights in Oct 2019
Response from H.Herve on Oct 17, 2019
Bonjour Merci pour l'évaluation de notre établissement. Dans l'attente de vous recevoir prochainement dans l'un de nos établissements Cordialement

6/10 Okay

Verified traveler

Business traveler
Disliked: Property conditions & facilities, room comfort
Very disappointing, had a group of truckers talking and drinking loudly outside the room at midnight
Stayed 5 nights in Sep 2019
Response from Jean-Luc G. on Oct 9, 2019
Dear Customer, Thank you for taking the time to write to us. Satisfying our customers is a priority. We are sorry for the noise of other guests. Looking forward to seeing you soon Regards,

6/10 Okay

Sandra

Traveled with family
Disliked: Room comfort
Small
Extremely small rooms and bath
Stayed 2 nights in Sep 2019
Response from H.Herve on Sep 13, 2019
Hello The fact that the private bathroom in the room decreases the surface of it cordially Hervé

10/10 Excellent

Domhnall, Cork

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a basic motel. You get what you pay for. To that end it is perfectly functional. There's restaurants and shops nearby.
Stayed 1 night in Aug 2019
Response from Jean-Luc G. on Aug 12, 2019
Dear Customer, Thank you for taking the time to write to us. Looking forward to welcoming you soon in our establishment. Sincerely,

6/10 Okay

Verified traveler

Stayed 4 nights in May 2019
Response from Jean-Luc G. on Jul 17, 2019
Merci d'avoir séjourné dans notre établissement. Nous apprécions votre note !

2/10 Terrible

Verified traveler

Stayed 1 night in Feb 2019

6/10 Okay

Therese

Disliked: Room comfort
Basic and functionable
Here for business and leisure. Reviews are very off putting. But my stay was pleasant and functionable. Rooms very small but clean. No sound proofing. Area was safe and good transport links. Check in : be aware not 24 hours. And via machine. Overall, very basic.
Stayed 4 nights in Sep 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Jonathan

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2018

2/10 Terrible

Omer

Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away
Had to stay here under compulsion. The room had a very strong cigarette smell. Clearly the smoke detector doesn't work as such a smell would have taken time to build up to that extent. The air conditioning barely works. The blanket on the bed was filthy so left the bed cover on. The bathroom was seperated from the room by a folding double door. The room was quite small so when you're lying on the bed, the bathroom is in close proximity which is uncomfortable. The WiFi was very slow. Too much noise from neighbouring rooms. If someone flushed their toilet it could be easily heard. Wouldn't stay again. The only good thing was the restaurant across the road from the hotel.
Stayed 2 nights in Sep 2018

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Room too small for comfort room needs maintenance
The room was so small that my wife and I had to move into gaps while walking past each other otherwise we could not do it . The shower was so small that the slightest of water went on to the toilet floor. The lighting was poor the room seemed to be a cell rather than a room
Stayed 4 nights in Sep 2018

8/10 Good

EJ, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you're looking for "just the basics" this is it. You'll get your bed and a hot shower, and be well rested for the next day. Petite dejeuner in the morning hits the pot and gets you your morning caffine fix. I like the automated checkin kiosk for those that arrive after- hours.
Stayed 1 night in Aug 2018

4/10 Poor

Mor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very bad room
The room is very small, we were 2 people and i was very very small, look at the attached pictures and you will understand what i am talking about. The bathroom is so small that you can't take a shower without bumping to the wall, it is terribly small. The Air-Conditioner isn't cooling, i asked to fix it since the first day but they refused and told me to send a case from a website. The Wifi internet is weak and you must reconnect every day over and over again. The only good thing was the breakfast that was nice with good food. We were in the hotel for 5 nights, but because of the room we tried to get there as late as possible, just to shower and sleep. The service workers barely speak english, so the communication with them is very bad. Generally i am very disappointed from this hotel, i will never return to it or recommend it. Thanks.
Stayed 5 nights in Jun 2018

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in May 2018

6/10 Okay

Lewis

Disliked: Staff & service, property conditions & facilities
Basic dirty motel
IT was a basic motel feel. There were holes in the bed covers, the people there were looking dangerous and we did not feel very safe, the room was smoky, we only received one towel for 3 people and there was no reception after 9 am so we could get more or any help. The check in was on a computer.
Stayed 1 night in May 2018

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
You get what you pay for
This hotel didn’t impress us very much. Staff hardly spoke any English and made no attempts to socialize or make us feel at home. The rooms were small (as could be expected) but they looked alright. There was free wi-fi but it ended up being too slow to do much. Breakfast buffet was alright for the amount of money it cost. Bathroom was small but clean, unfortunately room service took away our towels and forgot to replace them. The hotel is alright for its price but don’t expect any extras.
Stayed 2 nights in Apr 2018

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap easy access to Paris. Clean and tidy
Great cheap location on the RER C train line to visit Paris and Versailles. Could do with a second mirror in the room and not just the shower. Did what it said on the tin.

10/10 Excellent

Kevin, Hengoed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic weekend
We had a lovely relaxing stay

2/10 Terrible

Richard, Florida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not go back
The room was much too small; even for Europe. You could not even squeeze past the bed if another person was there. A little cheaper, but much inferior to B&B Hotel chain.

8/10 Good

Chan, HK

Liked: Cleanliness
Value for money
value for money with clean conditions

2/10 Terrible

David, Windsor Junction

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We did not get to stay. My wife was coming to France after me and was to find and get into the hotel by herself. I was concerned for her, hoping her trip would all go smoothly, so I went to the hotel to make sure the reservation was ok. I found an AMT type machine and no one at the hotel. Sign on the door said someone was there from 5 -7. I went back at 5. I was told the reservation was there and all she needed to do was put in the confirmation number. She tried numerous times when she got there with noluck. The machine said no reservation. She found another hotel nearby and stayed there. We went back the next day at 5 to see what happened. The clerk said there was a booking and had no idea why she could not get in. I asked for a refund of the two nights booked but was told too bad. I cannot rate the rooms correctly because we did not get inside.

6/10 Okay

Khalil, morocco

Liked: Cleanliness, staff & service, room comfort
It's good . the only thing they need to do is to equip the room with a refrigirator

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay to visit Versailles
Perfectly located for Versailles. We left car at hotel. Train 15min walk. Hotel clean and staff helpful.

8/10 Good

Alan

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Suman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Luigi, Salt Lake City

Liked: Cleanliness, staff & service, property conditions & facilities
Premiere Classe of the second tier Category
The check in after hours is done by ATM. You must use a credit card to receive your room magnetic card. The ATM did not accept an American Express card so I used my Visa card. The instructions are pretty straight forward. Breakfast is extra. The room itself reminds me of a room that you would have found on cruise ships in the 60's or 70's on the lower deck. Functional and no frills. That said, the room was tight and clean so no complaints. My wife and I are both Europeans living in the U.S. so we had no illusions about this hotel. It is not a Hilton. It fits more towards a Motel 6. We would stay there again at the price we paid. Lots of access to Paris from this bedroom community.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very difficult to find the hotel because I was using public transportation. Once i found the hotel, it was very easy to go to the Chateau by bus. The hotel is very pretty but the staff do not speak English, I had to speak my poor French.

8/10 Good

YuYing, NY

Liked: Cleanliness, room comfort
OK

10/10 Excellent

dimo, germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good

10/10 Excellent

nicolas, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
everything OK, better than expected, prepare to walk 10 minutes to get to the train station at Saint Cyr.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jeannie, Worthing

Liked: Cleanliness
Ideal for Paris and Versailles.
Good value for money

6/10 Okay

Bob, Florida

Liked: Cleanliness
Disliked: Room comfort
inexpensive but clean
The staff was accommadating. The room was clean however, there was a bunk bed over the double bed which we kept hitting our heads on.

4/10 Poor

Scott, Calgary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap
This hotel is cheap in every sense of the word. Don't expect much and your visit will be just fine.

4/10 Poor

Verified traveler

Disliked: Cleanliness
Not great but cheap
The hotel was renovated recently so it looks quite nice.... But they do everythng at minima.... The cleanliness of the room was just ok and the towels were not clean.. the reception has really limited open time...The breakfast is quite good...

8/10 Good

John B, Brisbane

Liked: Cleanliness, property conditions & facilities
Good location
Good location to Versailles and rail transport to Paris.

4/10 Poor

ALI

Stayed 1 night in Dec 2023
Response from Souad.M en mission de direction on Feb 19, 2024
Bonjour Ali,Nous vous remercions d'avoir pris le temps de partager votre expérience vécue dans notre hôtel.Les avis de nos clients sont une source d'amélioration de nos services.En vue de votre note, nous déduisons que certains défauts ont nui la qualité de votre séjour. Pourriez-vous nous préciser les points négatifs?Votre feedback nous aident à améliorer nos différentes prestations.Le confort et le bien-être de nos clients sont nos premières priorités.Nous espérons avoir l'opportunité de vous accueillir prochainement parmi nous où nous mettrons tout en œuvre afin de vous satisfaire.CordialementSouadEn mission de direction

10/10 Excellent

PIERRE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Etablissement de très bonne qualité
Séjour effectué dans un cadre professionnel. Prestations de très bonnes qualité. Personnel accueillant, sympathique et très professionnel. Beaucoup de possibilités de restauration à proximité immédiate.
Stayed 4 nights in Dec 2023
Response from Souad.M en mission de direction on Feb 19, 2024
Bonjour Pierre,Nous vous remercions d'avoir pris le temps de poster un commentaire suite à votre séjour parmi nous.Nous sommes ravis d'apprendre que votre séjour s'est bien passé et que le personnel a été à la hauteur de vos attentes.Votre appréciation sera partagée avec le reste de l'équipe.Vous êtes parmi ces personnes qui nous procurent de la satisfaction au quotidien.Dans l'impatience de vous accueillir prochainement dans notre hôtel.CordialementSouadEn mission de direction

4/10 Poor

DANIEL

Stayed 1 night in Dec 2023
Response from Souad.M en mission de direction on Feb 19, 2024
Bonjour Daniel,Nous vous remercions pour votre note et d'avoir pris le temps de nous écrire.Le retour d'expérience de nos clients nous permets d'améliorer nos services.Nous espérons que le personnel a été à la hauteur de vos attentes.Notez que le confort et le bien-être de nos clients sont nos premières priorités.Nous espérons avoir l'opportunité de vous accueillir à nouveau dans notre hôtel.CordialementSouadEn mission de direction

8/10 Good

Cedric

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Souad.M en mission de direction on Feb 19, 2024
Bonjour Cédric,Nous vous remercions d'avoir pris le temps de poster un commentaire suite à votre séjour parmi nous.Nous sommes ravis d'apprendre que votre séjour s'est bien passé et que le personnel a été à la hauteur de vos attentes.Votre appréciation sera partagée avec le reste de l'équipe.Vous êtes parmi ces personnes qui nous procurent de la satisfaction au quotidien.Dans l'impatience de vous accueillir prochainement dans notre hôtel.CordialementSouadEn mission de direction

8/10 Good

Wilfrid

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel relativement calme, personnel accueillant, mais menuiseries vétustes : la fenêtre de la chambre ne permettait pas de la verrouiller corr, laissant l'air extérieur passer dans la pièce.
Stayed 2 nights in Nov 2023
Response from Souad on Nov 28, 2023
Bonjour Wilfrid,Nous tenons à vous remercier d'avoir pris le temps de poster un commentaire suite à votre séjour parmi nous.Les avis de nos clients sont une source d'amélioration de nos services.Nous sommes ravis d'apprendre que le personnel a été à la hauteur de vos espérances.Votre appréciation sera partagée avec le reste de l'équipe. Cela leur fera plaisir!Nous sommes néanmoins désolés que certains défauts aient nui la qualité de votre séjour. L'avez-vous signalé à la réception? Nous aurions pu intervenir et vous changer de chambre.Votre bien-être et votre confort sont nos premières priorités.Au plaisir de vous accueillir à nouveau dans notre établissement.CordialementSouadEn mission de direction

10/10 Excellent

Florent

Stayed 5 nights in Sep 2023
Response from Souad on Nov 28, 2023
Bonjour Florent,Nous tenons à vous remercier d'avoir pris le temps de nous écrire.Vous êtes parmi ces personnes qui nous procurent de la satisfaction au quotidien.Votre appréciation sera partagée avec le reste de l'équipe. Au plaisir de vous revoir prochainement dans notre hôtel.CordialementSouadEn mission de direction