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Hotel Mercure Créolia Saint-Denis La Réunion - Saint-Denis Hotels
Rating: 4.0 Stars
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Hotel Mercure Créolia Saint-Denis La Réunion

14 Rue Du Stade Montgaillard, Saint-Denis 97400 - Map
"Aftershave and tobacco stench"
We were staying just one night and despite not being full we were put into the smallest, smelliest room in the hotel. The room smelt of aftershave and clearly someone had been smoking in there, although it was a non smoking room. The bathroom was in DIRE need of a refurbishment.....plug for bath detached and didn't fit, panel wonky, shower screen rubber hanging off.....shall I continue? The room was cramped and had a view of a car park which was very very disappointing as the location was the main reason we booked here. What was worst was the attitude of the staff on the desk, one of which seemed more interested in her smartphone.....which shows a real lack of interest in service, and her manager clearly was indifferent to her behaviour. I didn't complain as we arrived late and had an early morning flight. I have stayed at Mecure many times so have high expectations, hence the review.....and will be placing a similar one on Tripadvisor shortly, although I will wait to hear your response as I would like the payment refunded as I feel so strongly about being let down.
julian from london
Situated in Saint-Denis, this hotel is close to Natural History Museum, Jardin de l'Etat, and Au Petit Marche. Local …More

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