354, rue Adrien-Fontaine, Saint-Jean-Sur-Richelieu, QC
Reviews
5.4
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Place was very run down. Electrical system faulty in some rooms. Missing smoke alarms in other rooms.
I beg you to look at the rooms before committing to stay.
If you rent the 12 room double apartment make sure you bring your own dishes and pots and pans if you want to cook. The rooms were clean but it comes with a stove with nothing to cook with or eat or drink.
The coffee pot didn’t work either nor did the TV.
Very disappointed when you buy groceries and can’t use them Don’t make the same mistake I made.
Upon entering, the smell of musk/mold was present. Insect found on one of the pillows. Freezer was dirty and appeared to have melted remnants inside that were never cleaned. Window did not have functioning lock, can be slid open from the outside by hand.
Surrounding area appeared to be long-term low-income rental housing, innkeeper’s office had strong animal urine odors.
First when I walked in the main office I should have known then that I had mad a mistake. The property is nothing like what it shows on the Expedia website it was dirty, falling apart, no pool and looked very unsafe I would not stay with my daughter. I tried to get a refund from the motel and from Expedia but could not get one. I lost my $130 and then had to try and find another place to stay for the night. I was very disappointed and upset, I will not recommend this property. Maybe Expedia should check into some of the properties they have on the website.
Pictures are from many years ago. That is not what the property looks like. It was our first night in Canada and it did not feel safe, it was FAR from clean, and it did not correspond in any way, shape or form to the promised accommodations.
When we arrived, the sign for the hotel was partially missing - fell off. Dining on the property was "under construction." Sides of the building were disintegrating. The check-in manager was confused on which guest arrived, how many in the party, and how many nights the check-in is for. No internet access was provided until request and after request - manager provided personal internet because the property was "not reaching" the room.
The room was dirty, dusty, and the bathroom was moldy. Nothing in the kitchen was usable - dirty and shelves contained old take-out bag with condiments. No exhaust in the bathroom and the light bulb had to be jiggled to turn on. Bathtub has not been washed in a long time - kids had to wear shoes while standing under dripping shower. The faucet in the bathroom kept having the top fall off.
When all this was addressed with the manager the very first evening (hours after check-in) - she stated we were in for both nights with no refund. Had to make a scene and tell her I will dispute with the credit card company to have her refund the second night. False advertisement - children should have never had to sleep in such conditions for the price of a normal 3-star hotel we found for the second night.
on the plus side...clean linens, and no problem with a late arrival. on the minus....the photos must have been taken many years ago - the property is run down and I don't think there is a pool anymore. the furnishings were an interesting mix - we had a full size fridge in our room.
The property is in poor condition. During a rain storm, water was seeping through the floor causing a puddle of water to pool between the beds. The bathroom door did not close. The room had a very strong smell of cigarette smoke. At check in, we were welcomes with the smell of marijuana. The pool and restaurant were not operational. The photos are representative of the property.
Jayda
Stayed 2 nights in Jul 2023
8/10 Good
parinaz
Jul 5, 2023
Liked: Cleanliness
parinaz
Stayed 3 nights in Jun 2023
8/10 Good
Magdalena
Jul 5, 2023
Liked: Cleanliness, staff & service
The building outside and the area need some work to make it look better
A very bad property, TV, lights not working, no garbage bins, poor service, wifi not at all working, receiption area so far away everytime you have to walk down to inform them, seriously not worth the stay, no blankets, no pillow
Motel is not as advertised. Online photos where of a motel in better times. No pool as advertised no microwave as advertised and room smelled of stall old cigarette smoke.
On a bright side the room was clean!
Location was very handy. But the hotel sign looks like the place was abandoned years ago. You need to drive through a very sketchy complex to find the back rooms. In general just looks very run down outside. Compared to the outside setting, the room was actually ok.
Sue
Stayed 1 night in Oct 2022
8/10 Good
Susan
Traveled with partner
Oct 11, 2022
Liked: Cleanliness, staff & service, amenities
The room was clean and decent looking. But around property was discussing nroken signon the motel. Broken trailer lying on the ground and trailers filled with junk. Not appealing to look at outside at all.
The Motel is in a dissaffected area and the rooms are away in the back. Not sure how the area is lit at night and I was concern for my personal safety and the potential for break-in.