Ratings based on 178 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby Stephen from Moncton
Showing its agePosted Jan 2, 2014
Cons: Facilities in general.
Right on the harbour in Saint John, this should be a prime property, and was once, but it hasn't been upgraded for more than a decade and is showing its age. The elevators, especially, are very slow, but during a cold snap we would want better insulated windows as well.
Recommendedby KJ from NL
doesn't meet standard seen at other hotels!Posted Nov 13, 2013 on Hotels.com
My room wasn't clean,there is mold forming on bathroom ceiling,the soap fixture is hanging off in the shower stall and hair left behind from previous occupant .2nd day in my room it wasn't cleaned properly,there were food particules left behind, beverage stains left on table,dirty glass left on sink, ice bucket with no plastic bag and it wasn't dumped out from previous day.Food/room service has a cart fee and is way over priced for quality. I feel it's terrible that you charge for local phone calls and Wi-fi.All your fees are a real turn-off. Did appreciate the free wi-fi voucher once I mentioned it and enjoyed pool and fitness area.Bed was good.the overall customer service was ok at best...I won't be back.
for Otherby A verified traveler
Pet Friendly!Posted Nov 5, 2013
Brought two small dogs with us, staff was friendly and they did not charge for pet deposit.
Recommendedby Pat from Rhode Island
Beautiful stayPosted Sep 29, 2013 on Hotels.com
Overall wonderful stay. Easy access to everything (actually connected to Market Square) , beautiful harbor views, and very friendly staff. Parking was extra at $20/ day, though.
for Everyoneby traveler decon from w
Great location suitePosted Sep 28, 2013
Don't waste your money on the suite. The regular are just as good and you can get a harbour view with a regular room only
for Business Travelersby A verified traveler
Posted Sep 27, 2013 on Hotels.com
for Everyoneby A verified traveler
Conveniently centralPosted Sep 17, 2013
Pros: Right in the middle of the downtown district, close to the harbor and good places to eat.
Cons: Nothing, except clear instructions about the closed street might have helped.
Driving all day from Nova Scotia, so tired and hungry upon arrival. Very good place to stay, with helpful staff. Our GPS directed us to 1 Market Square, but the street was closed to traffic. Took a little concentration to find the front door on our own.
Recommendedby John from Worcester, MA
great locationPosted Aug 26, 2013 on Hotels.com
Very good location, convenient to all uptown landmark on the harbour. Only problem I had was the basket to my coffee maker was missing
for Business Travelersby Issam from Corner Brook
The best HiltonPosted Aug 24, 2013 on Hotels.com
Excellent location , service.
for Everyoneby Jeff from maine
Disco feverPosted Aug 20, 2013
Pros: Location, quality finishes, remarkable views from most rooms
Location: Tons of area activities
Superb weekend of outdoor activities, shopping and dancing in the market square next to the hotel.