Ratings based on 16 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
94% of guests recommend
4.2 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveler

Convent in centre of Old Town.

Posted May 4, 2014
They hadn't received our booking. Thankfully, I had printed out my own. We were therefore not expected. We were sent to a room, (with large heavy bags), that had not been cleaned, and had to be found another. Finally, sorted. Evening meal made available by choice of 3 or 4 restaurants within walking distance. Breakfast taken in amazing gothic hall. Food ok, but location spectacular. Truly! On payment, they waived the breakfast cost. Worth a visit.
4 out of 5
Recommended
by Bob from Boston

One day stay

Posted Aug 5, 2013 on Hotels.com
The location and ambiance were great. The room was small but adequate. No A/C.
4 out of 5
Recommended
for Everyone
by Karen & Tim from Little Falls, MN

A Very French Retreat

Posted Jul 19, 2013
Pros: Old Charm
Cons: Our French
Location: Old town, lots of history to see. Church that hotel was connected to was very interesting! Farmers market on Wednesday was quite an experience.
The hotel was built in the 12th century and had beautiful old doors, stone or tile floors, and some old pieces of furniture. The cathedral windows opened and we enjoyed the singing of the birds and cooing of the doves each day. Cross ventilation, if you opened the door to the hallway and opened the hall windows, kept us cool in the evenings. The farmers market set up right out side our windows one of the days we were there. The staff doesn't speak much English and they are not personable like American staff. Our credit card would not work there so I recommend using cash to pay for the hotel. It was a real hassle and spoiled our last lovely day. We needed to leave for the airport at 4 am. and the desk help assured us that someone would be at the front desk all night. When we arrived at the front desk at 3:45 am no one was there. We had paid the night before but needed someone to unlock the gates so we could get out to our car. A sign said they were doing a walk through check and to call one of the 2 numbers listed if help was needed. No one answered either number. We rang a desk bell, hollered into the courtyard and hallways. At 4:15 am a young girl who spoke No English appeared. Thankfully, my wife's French got her to understand we needed the gates unlocked. We left with not a minute to spare. Very stressful.
3 out of 5
Recommended
for Everyone
by vinca from Boston, MA

"Don't expect luxury; it's an Abbey!"

Posted May 31, 2013
Pros: The Abbey itself is tres cool. The "hotel" not much to talk about.
Cons: Service was abysmal. Echoing noise from the halls (whenever someone walks outside your door).
Location: Sweet town en route to Provence with nice square. Very local. Not a tourist stop (which we liked about it). Lots of vineyards in the area.
We enjoyed our stay in spite of certain lack of overall experience. You ARE staying in a real convent. The rooms are small, but the beds are comfortable and the bathrooms ok (my bathroom was not as clean as it should be). Nice towels. These are former convent rooms, so don't expect a large room. There was no one at the desk when we arrived at around 6:30 p.m. and there were others waiting as well. It took 15 minutes for the woman to come back to help us. There was little knowledge or even a town map to assist us in our stay, although the town is small. There was a corporate event and that seemed to take up everyone's attention, so we were completely left to our own devices. The price is right one way or the other, but don't expect luxury. This would be equal more to a 2 star best Western except for the Abbey itself, which is remarkable. We were passing through, so one night is quite enough and ok to stay in for that.
4 out of 5
Recommended
for Personal Event
by GN from London

Very interesting building...

Posted Apr 4, 2013 on Hotels.com
Fascinating building next to the Basilica which is a must see. We went in early spring but the restaurant must be a wonderful venue in the summer months.
3 out of 5
Recommended
by Alison

Posted Aug 15, 2012 on Hotels.com
The lack of airconditioning was a problem in mid August, even though there was a fan. Also it was advertised as having internet, we were unable to get a wifi signal. We were able to get wifi at the information centre next door, where the staff there were very helpful.
2 out of 5
by A verified traveler from Stratford-upon-Avon, Warwickshire CV37, UK

Quel Dommage

Posted Jul 18, 2012
Pros: Location, history, architecture
Cons: Service, staff, attitude, professionalism
Location: If it's all true (check out history/Basilica) - formidable, incroyable
Outstanding building & extraordinary location next to Basiilca Welcome non existent. Would it really be too much to expect reception to stand up & make eye contact? (with a cheery smile & happy greeting????). Also, a booking thorugh Expedia is just as good as a booking made directly or thorough any other booking channel. No mention on booking confirmation about car park charges (Expedia or hotel????). Not acknowleded when trying to book table in restaurant - in any case 'no tables' available (actually plenty of tables, but coach tour & conference meant lack of staff?? & so could not cope with more 'private' guests dining). Reception had to shout after us to pay the bedroom tax as they did not collect either on arrival or when we handed the key in on departure (again lack of eye contact/acknowledgement) This is an extraordinary building, that needs substantial investment (both in the property & in the staff) , which in turn could lead potentially to a massive payback, given it's location, history etc etc
1 out of 5
Recommended
by A verified traveler

Most expensive and least valuable

Posted May 29, 2012 on Hotels.com
We were terrible disappointed by this hotel. It was the most expensive hotel we stayed at during our three weeks in Provence and by far the least value for our money. It was the only hotel we truly felt taken advantage of. Buyer beware.
4 out of 5
Recommended
by A verified traveler

Posted May 23, 2011 on Hotels.com
Great source of history Bassilica fantastic
4 out of 5
Recommended
for Couples
by A verified traveler from San Francisco, CA

Very Good Value Hotel in a Beautiful 16th Century (for the most part) Monastery

Posted May 22, 2011
This old Monastery complex is stunning. Their restaurant is frequently sold out, so when reserving a room, also make a dinner reservation at the restaurant--though there are other good restaurants in the town (St-Maximin-la-Sainte-Baume). The "Standard" and "Traditional" rooms are a tad smallish, but perfectly adequate for two persons. Their are no English-language TV channels available, but there are enough French satellite/cable channels that occasionally show undubbed USA cop shows (Law & Order and CSI reruns, etc.). The hotel and the city are convenient to Marseille and its airport, and if you'll be renting a car and driving around and sightseeing in Provence, this is a great location. And Expedia had notified the hotel of all our trip data and prepayments, so checking in and out was quick and easy. The hotel has onsite parking, but you have to pay 15 Euros/day.