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Reviews of Hôtel St-Sauveur

3 out of 5
Hôtel St-Sauveur
500, chemin des Frênes, Piedmont, QC

Reviews

8.6

Excellent

Rating 10 - Excellent. 315 out of 709 reviews" "
Rating 8 - Good. 299 out of 709 reviews" "
Rating 6 - Okay. 68 out of 709 reviews" "
Rating 4 - Poor. 15 out of 709 reviews" "
Rating 2 - Terrible. 12 out of 709 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Linda

Stayed 3 nights in Mar 2024

8/10 Good

Bryn

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Réception on Mar 2, 2024
Bonjour et merci d'avoir pris le temps de nous donner une note. Nous sommes heureux si votre séjour a été agréable. Au plaisir de vous recevoir à nouveau très bientôt. La Réception

8/10 Good

Francois

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from La Réception on Feb 11, 2024
Bonjour, Merci pour votre commentaire. Nous sommes heureux si votre séjour parmi nous a été agréable. Au plaisir de vous recevoir bientôt ! La Réception

6/10 Okay

John

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
No on-site staff and empty entrance makes the hotel feel like it’s lacking charm or character. The temperature in our room was too high. The bathroom light wasn’t working properly (dim and flickering). The lighting in the bedroom is not good (bedside lights are too bright, no light over sink). The fridge temperature was too low. There wasn’t enough parking on a couple of occasions.
Stayed 3 nights in Feb 2024
Response from Réception on Feb 12, 2024
Good morningWe are sorry that you did not enjoy your stay. We will take note of your comments.Sincerely

8/10 Good

Sandrine

Traveled with family
Liked: Cleanliness, staff & service, amenities
Location is great. We booked a suite and it was perfect for our little family. The fully equipped kitchen allowed us to save on meals. It was like having our own little appartement. We loved the huge terrace and the gas fireplace. Parking wasn’t an issue and check in was all done on line. We didn’t enjoy how uncomfortable the beds were or how hot the room was. You couldn’t regulate the temperature so the only option was the open the patio door to cool off the room. The furniture has seen better days but for the rate, it’s nothing surprising. Highly recommend for an affordable location very close to the skill hill.
Stayed 2 nights in Jan 2024
Response from Anita Réception on Jan 8, 2024
Good morning.We are delighted that you enjoyed your stay, we will be happy to welcome you again

10/10 Excellent

Nathalie

Stayed 1 night in Dec 2023
Response from Réception on Jan 2, 2024
Merci pour votre excellente note. Il nous fera plaisir de vous recevoir à nouveau

10/10 Excellent

Gurjit

Very nice 👍
Stayed 1 night in Dec 2023
Response from Reception on Dec 19, 2023
Thank you for your excellent comment, we will be happy to welcome you againBest regards

2/10 Terrible

Jude

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from La Direction on Dec 1, 2023
Bonjour, Nous ne comprennons pas la note puisque vous n'avez pas séjourné du 24 au 25 novembre 2023.

8/10 Good

Roy, Ottawa

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Room well laid out but furniture old, well worn and mismatched.
Stayed 2 nights in Nov 2023
Response from Réception on Nov 27, 2023
Bonjour M BerlinquetteMerci pour votre commentaire, nous sommes heureux que vous ayez apprécié votre séjour. Au plaisir de vous recevoir à nouveauCordialement

10/10 Excellent

Manon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from La Réception on Nov 18, 2023
Merci d’avoir choisi l’Hôtel St-Sauveur ! Bonjour,Merci pour votre évaluation, nous sommes heureux de constater que vous avez apprécié votre séjour. CordialementLa Réception

10/10 Excellent

Jean Pierre, Rockland

Stayed 1 night in Oct 2023
Response from La Réception on Nov 10, 2023
Bonjour, Nous sommes très heureux que vous ayez apprécié votre séjour parmi nous. Merci d'avoir pris de votre temps pour nous noter. Au plaisir de vous recevoir à nouveau très bientôt ! La Direction

6/10 Okay

Jason

Liked: Staff & service
Disliked: Property conditions & facilities
Outdated
Well first thing you notice when approaching the hotel is the very minimal amount of parking. Reception at front desk was great. Checkout was painful as no one is at the front desk until 830am. You go to your room outside traversing a crumbling staircase which is not well lit at night. The room was decorated from different eras from the Victorian age to the 80s 90s and 2000s. We were also left with feces in the toilet so obviously no one had cleaned the toilet between stays. Matress and pillows were just ok. We did have a king bed but no sofa. Only other place to sit was a very uncomfortable Victorian style chair. Air conditioner was a portable unit and had been disconnected and stored so room was pretty warm and screen door lock was broken so i couldn't leave the patio door open.
Stayed 1 night in Oct 2023
Response from La Direction on Oct 23, 2023
Hello M. Topaloff,We are sorry if your stay did not meet your expectations.2 parking lots are available for customers staying at 570 chemin des Frênes. There is 1 parking per condo unit.I really don't understand what could have been difficult about your check-out. You just have to leave without doing anything else as instructed in the room and on your confirmation.The condominium association was informed that the stairs could be poorly lit in the evening. Please be assured that we are doing everything in our power to correct the situation.As for the room decor, I believe that when choosing your unit, you saw the photos.We are very sorry if you found feces in the toilet. Rest assured that rooms are cleaned and disinfected between each guest and are inspected on the day of arrival. If you had contacted us when you arrived at 3:40 p.m., we could have changed your room.There are no sofas in the Lofts. See the description sheet for the chosen room.In October, our air conditioning is put away because the temperature does not require air conditioning. If it is too hot in the room, we invite you to open the patio door. This can be opened very wide to cool the room quickly or, an opening of approximately 4 inches (with lock) to cool the room all night if desired. I don't think a mosquito net lock gives you more security but thank you to report this problem, we already correct the situation.Hoping to have responded to your comments, please receive our regards.

8/10 Good

dominic

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from La Réception on Oct 19, 2023
Bonjour, Nous sommes heureux si vous avez apprécié votre séjour chez nous. Au plaisir de vous recevoir à nouveau bientôt. La Direction Hôtel St-Sauveur

6/10 Okay

Sebastien

Business traveler
Liked: Staff & service
Overall, decent for the money, however rooms are tired and could use an update/refresh. Not sure what was going on, but in my room, there was a terrible humming noise coming on every hour or so, which is pretty annoying.
Stayed 3 nights in Aug 2023
Response from La Reception on Sep 1, 2023
Good morning,We are very happy that you enjoyed your stay with us.Thank you for taking the time to rate us.Looking forward to welcoming you again very soon!The direction

10/10 Excellent

rachel

Liked: Cleanliness, property conditions & facilities
One of the cleanest hotel room I have booked. Very good value for the money which is quite rare nowadays. Would recommend
Stayed 1 night in Aug 2023
Response from La Reception on Aug 25, 2023
Good day,We are happy to know that you enjoyed your stay with us. Hope we will receive you again soon. Front Desk Agent

10/10 Excellent

violeta

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location and accommodation
Stayed 1 night in Aug 2023
Response from La Réception on Aug 18, 2023
Good day,We are happy if you appreciate your stay. Hope we will receive you again soon. La Reception

10/10 Excellent

Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious, all amenities included. Great stay !!
Stayed 1 night in Aug 2023
Response from Réception on Aug 11, 2023
Bonjour, Merci pour votre commentaire. Nous sommes heureux si vous avez apprécié votre séjour parmi.Au plaisir de vous recevoir à nouveau bientôt.La Réception

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place
Overall a nice hotel. A little pricey but the room was immaculate. The in room amenities were good and it was very clean. The hotel was booked solid but very quiet. They had a handicapped spot in front of the hotel but they did not have a handicap access button to open the door which was a little odd. The balcony was nice but you couldnt smoke on it. A little weird. You had to go downstairs and there was no real place to sit outdoors. That was annoying. I guess if you are a handicapped smoker stay elsewhere. I am not sure if we would return as there are cheaper and closer options available.
Stayed 2 nights in Jul 2023
Response from Reception on Jul 24, 2023
Thank you for your comments. Cleanliness is our priority.You cannot smoke on the balconies because it is a commercial building so it is forbidden to smoke within 9 meters of any opening. Indeed, there is no button for automatic opening on the front door. We will do everything in our power to be able to install such a button . Hope you appreciated your stay despite these disadvantages.Best regards

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooms. Staff are friendly and accommodating
Stayed 1 night in Jul 2023
Response from Front desk on Jul 19, 2023
Good morning,we are very happy if you appreciate your stay with us.Hope we see you again soon.Best regards,

8/10 Good

Darlene

Traveled with group
Liked: Cleanliness, property conditions & facilities
The only frustrating aspect was there is no person to talk to at reception to ask questions. I wanted recommendations like things to do and places to see especially since I’m from Ontario and don’t speak French so I needed a bit of guidance but couldn’t get any. Mostly I wanted to get recommendations for ski season. Ski in ski out was mostly my objective but still we had a great time and would still recommend with a warning there is no person at reception to speak to.
Stayed 1 night in Jul 2023
Response from Front desk on Jul 16, 2023
Hello, we are happy if you enjoyed your stay. A receptionist is on site from 10 a.m. to 6 p.m. Sunday to Thursday and from 11 a.m. to 7 p.m. Friday and Saturday to help you and give you all the information you need. Did you come to the reception? We also have guides and leaflets available on each floors and at reception. We can also be reached by phone from 9 a.m. to 10 p.m. every day. Looking forward to welcoming you again next time. Best regards,

8/10 Good

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty location
Stayed 1 night in Jul 2023
Response from réception on Jul 7, 2023
Good morning,We are very happy that you enjoyed your stay with us.Thank you for taking time to rate us.Looking forward to welcoming you again very soon!La Réception

8/10 Good

Sydney

Liked: Cleanliness, property conditions & facilities, room comfort
Despite some confusion checking in virtually with no reception desk, the room was lovely and well appointed. The sole issue we had was technical difficulties with the TV. We would recommend it highly and would certainly go again.
Stayed 3 nights in Jul 2023
Response from reception on Jul 7, 2023
Good morning,We are very happy that you enjoyed your stay with us.Thank you for taking time to rate us.Looking forward to welcoming you again very soon!La Reception

10/10 Excellent

Tin Yan

Stayed 1 night in Jun 2023
Response from Réception on Jun 27, 2023
Hello, thank you for your comments. We are very happy that you enjoyed your stayBest regards

8/10 Good

Miriam

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely spot
Stayed 2 nights in Jun 2023
Response from La Direction on Jun 17, 2023
We are happy that you enjoyed your stay. Hoping to see you soon.

8/10 Good

Andre

Stayed 1 night in Jun 2023
Response from reception on Jul 5, 2023
Bonjour, Nous sommes très heureux que vous ayez apprécié votre séjour parmi nous. Merci d'avoir pris de votre temps pour nous noter. Au plaisir de vous recevoir à nouveau très bientôt ! La Direction

10/10 Excellent

Claude

Stayed 3 nights in May 2023
Response from La réception on Jun 27, 2023
Bonjour, merci pour votre note d'appréciationAu plaisir de vous revoir bientôt

2/10 Terrible

faysal

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we went inside the room il smell the insectiside wich we could not stay inside We try to open the door but it was not working We were unhappy and it was impossible to stay in that conditions we left immediatly and we booked in an other hotel near by / based on that i hope i have my money back or at least a credt for an another reservation
Stayed 1 night in Apr 2023
Response from La Direction on Apr 10, 2023
Good morning, I don't understand what you are saying. I have information that you received a text message informing you that your uncle had died. This is the reason you gave. You never mentioned to us that there was a smell of insecticide. We do not use any insecticides. We could have changed your room if this one did not what you have expected. We are very sorry however, your reservation is non-refundable since you left the same day of your arrival. Best regards,

10/10 Excellent

Abigail

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 1 night in Mar 2023
Response from La Direction on Mar 29, 2023
Good afternoon, thank you for your note. We are very happy if you appreciate your stay. See you soon.

10/10 Excellent

Kate, Ottawa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room :) we’ll be back!
Stayed 2 nights in Mar 2023
Response from Kate Laird on Mar 12, 2023
Good day,We are happy if you appreciated your stay. Hope we will receive you again soon. Regards,La Reception

10/10 Excellent

Trung

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from La Réception on Mar 8, 2023
Bonjour et merci d'avoir pris le temps de nous noter. Nous sommes heureux si votre séjour a été apprécié. Au plaisir de vous revoir à nouveau bientôt.

8/10 Good

Viola

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2023
Response from Viola Grasso on Mar 12, 2023
Bonjour, Nous sommes très heureux que vous ayez apprécié votre séjour parmi nous. Merci d'avoir pris de votre temps pour nous noter. Au plaisir de vous recevoir à nouveau très bientôt ! La Direction

10/10 Excellent

Michael

Stayed 1 night in Feb 2023
Response from La Réception on Feb 20, 2023
Hello Mr Fanning, thank you very much for taking the time to give us this nice note. We are happy if you enjoyed your stay. Hoping to see you soon !

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Check in time was conflicting on the multiple confirmation emails. Some said 4pm check in and some said 330pm check in. We arrived at 320pm and they said our room wasn't ready. We had to wait in the car until 4pm to receive a text that room was ready. The room was definitely ready before 4pm and the property and person at reception should have been able to confirm that the room was ready and let us in before 4pm instead of making us wait in our car.
Stayed 1 night in Jan 2023
Response from La Direction on Jan 26, 2023
Good afternoon,As mentioned in your confirmation, check-in may indeed start at 3:30 p.m. but rooms are guaranteed for 4:00 p.m. If, however, in quieter times, the rooms are ready before, it is always our pleasure to give you access to your room as soon as it is ready. If you want an early arrival at 2:00 p.m., a fee of 25 taxes will be charged to your credit card.We are sorry if the times listed have caused any confusion.We hope you enjoyed your stay and that the room chosen met your needs.Hoping to see you soon.

10/10 Excellent

Benoit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from La Réception on Nov 10, 2023
Bonjour, Nous sommes très heureux que vous ayez apprécié votre séjour parmi nous. Merci d'avoir pris de votre temps pour nous noter. Au plaisir de vous recevoir à nouveau très bientôt ! La Direction

8/10 Good

Danny

Stayed 1 night in Nov 2022
Response from Merci on Nov 14, 2022
Bonjour,Merci d'avoir séjourné dans notre établissement. Nous sommes heureux que vous ayez pris le temps de commenter votre séjour. Au plaisir de vous revoir très bientôtAgente à la réception.Hôtel St-Sauveur Tél. 450 227 1800

8/10 Good

mIKE

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Samara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean hotel ! Looking forward to returning again
Stayed 1 night in Oct 2022
Response from La Direction on Nov 1, 2022
Hello,Thank you for taking your time to give us your feedback. We are happy if your stay was pleasant. Hope to see you soon.

8/10 Good

Joseph, Ottawa

Traveled with partner
Liked: Staff & service, property conditions & facilities
Our studio was in good shape and included a nice gas fireplace and kitchenette equipped for light occasional meals. The bed was very comfortable with good pillows and a warm duvet cover. St-Sauveur is a very popular quaint village. The hotel is in a quiet location and the distance to groceries and outlet stores are walkable. Although some restaurants are also close, the main restaurant road is 1.5 to 2 km away.
Stayed 3 nights in Oct 2022
Response from RéceptionHotelStSauveur on Oct 25, 2022
Good evening, We are happy to know that you liked your stay with us.In hope to see you again soon. The reception.

10/10 Excellent

Michel, St Charles

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Large well appointed room with king bed, kitchenette with full size refrigerator, fireplace, balcony facing south-west toward ski hills, large bathroom with shower and soaker tub.No facilities on premises eg coffee shops, pool, hot tub. 5 minute drive or 15 minute walk to restaurants and grocery store
Stayed 1 night in Oct 2022
Response from Front desk Agent on Oct 18, 2022
Good evening,We are happy to know that you enjoyed your stay. It was a pleasure to receive you at the hotel, we hope to see you again soon.Front Desk Agent

2/10 Terrible

Aliza

Stayed 1 night in Aug 2022
Response from RéceptionHôtelStSauveur on Aug 28, 2022
Bonjour Aliza, Nous sommes déçus de savoir que votre séjour ne vous ait pas plu. Serait-possible de savoir ce qui vous a amener à ne pas apprécier votre séjour avec nous ? Une excellente journée à vous La réception de l'Hôtel St-Sauveur

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

6/10 Okay

Luc

Stayed 1 night in Aug 2022
Response from La Réception on Aug 23, 2022
Bonjour et merci d'avoir séjourné chez nous. Nous espérons que votre séjour ait été agréable.

8/10 Good

William

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
all good
Stayed 3 nights in Aug 2022
Response from RéceptionhôtelStSauveur on Aug 13, 2022
Hello William, We are happy to hear that you had a great stay with us ! We are looking foward to seeing you again. Reception hotel St-Sauveur.

10/10 Excellent

Merle

Stayed 1 night in Aug 2022
Response from RéceptionHôtelStSauveur on Aug 15, 2022
Bonjour Merle, Nous sommes heureux que votre séjour ait été agréable ! En espérant vous revoir bientôt !

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from La Réception on Aug 1, 2022
Bonjour, nous sommes heureux que votre séjour ait été agréable. Merci pour votre note. Au plaisir de vous recevoir bientôt !

8/10 Good

sylvie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy simple clean large room quiet nice balcony
Stayed 1 night in Jul 2022
Response from La Réception on Jul 4, 2022
Bonjour, Merci beaucoup pour votre commentaire. Il nous a fait plaisir de vous recevoir. Nous sommes heureux que votre séjour à l’hôtel ait été agréable.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service
The friendliest of the staff at reception and clean room.
Stayed 1 night in Jun 2022

10/10 Excellent

Jacques

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Would definitely return.
Stayed 1 night in Mar 2022
Response from Front Desk - Hôtel St-Sauveur on Mar 21, 2022
Hello, Thank you very much for your comments. We are glad that your stay at the hotel was pleasant.

8/10 Good

John

Stayed 2 nights in Mar 2022

10/10 Excellent

Jean Joseph Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
outstanding
Stayed 2 nights in Mar 2022
Response from La Réception on Mar 14, 2022
Bonjour, Merci beaucoup pour votre commentaire. Il nous a fait plaisir de vous recevoir. Nous sommes heureux que votre séjour à l’hôtel ait été agréable.