Superior Deluxe Room, 2 Queen Beds | Terrace/patio
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Reviews of Holiday Saipan Hotel

3 out of 5
Holiday Saipan Hotel
PMB A17 Box 10001, Saipan

Reviews

8.0

Very Good

Rating 10 - Excellent. 78 out of 259 reviews" "
Rating 8 - Good. 126 out of 259 reviews" "
Rating 6 - Okay. 34 out of 259 reviews" "
Rating 4 - Poor. 13 out of 259 reviews" "
Rating 2 - Terrible. 8 out of 259 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

TRISTAN

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Yongsang Barry

Liked: Staff & service, property conditions & facilities
Convenient
Stayed 2 nights in Nov 2023

10/10 Excellent

Dannika Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

SEOKJIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Yongsang Barry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very nice.

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

4/10 Poor

Patrick

Stayed 5 nights in Oct 2022

8/10 Good

chauncey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Clean, quiet, no issues
Stayed 1 night in Oct 2022

8/10 Good

Eugene

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The property was in a perfect location for me and my wife
Stayed 4 nights in Apr 2022

6/10 Okay

Rufo

Liked: Amenities
Disliked: Staff & service
Hard to reach front desk even with multiple phone numbers
Stayed 7 nights in Mar 2022

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy staying here. Close to everything I need. And the rooms are nice. Lovely garden.
Stayed 1 night in Jan 2022

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to sit in porch with all the lovely flowers and plants and enjoy the morning. Very good location.
Stayed 2 nights in Apr 2021

8/10 Good

NS

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The location is very convenient, a five minute walk to Joeten grocery store and other Garapan area stores and restaurants. About another 5 minutes to get to the beach! A little run down but overall decent for its price. Free coffee and water for hotel guests... small fridge in room which needs to be turned on in the beginning. WIFI is a bit slow... I think there is a small pool in the vicinity but haven't checked it out. No safe in the room so need to put all
Stayed 3 nights in Feb 2020
Response from rissa on Mar 10, 2020
Thank you for the nice words. We are happy that we had served you.

2/10 Terrible

E

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I really liked that there is a massage parlor downstairs on the ground floor. The beds were comfy, a table was provided to do work on a laptop or for 3 people to sit and eat while watching tv. There are chairs outside of the room on the balcony where you can sit and enjoy the fresh air. Refrigerator kept drinks really cold and refreshing. What I didnt like was that the room felt absolutley dirty. I had to dust off the beds under the blankets because there were many pieces of dirt and other particles, absolutely disgusting. Its like the room was never cleaned because even the floor was dirty, i had to constantly wash my feet in the shower or use slippers in the room. What was even more unpleasant was the staff. My husband stood outside of the door knocking on the room because i had the key, and a staff saw him in the hallway and told him off negatively until he said he is a guest waiting for me to open the door. The staff was rude and disrespectful. Worst customer service ever. Never again, will we come back to this hotel.
Stayed 1 night in Feb 2020

8/10 Good

Eun Kwang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money.
Good value for money.
Stayed 3 nights in Feb 2020
Response from rissa on Mar 10, 2020
Thank you for staying with us. We are happy that we have served you.

8/10 Good

DaveP, Japan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel was well priced for the area with overall good ratings, and it met or exceeded expectations. Room wasn't new, but was spacious, clean, and well maintained. Nice balcony for drinks after the kids went to bed, and for drying swimwear etc. Strong wi-fi in the room, free water and coffee in the lobby. Be aware there's no elevator if you have mobility issues. Easy walking distance to everything in central Garapan.
Stayed 3 nights in Jan 2020
Response from RISSA on Feb 4, 2020
THANK YOU FOR YOUR COMMENT. WE HOPE TO SERVE YOU AGAIN IN YOUR NEXT TRIP TO SAIPAN.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities
Convenient for short stay and proximity is very good
Stayed 1 night in Oct 2019
Response from rissa on Jan 25, 2020
Thank you for your comment. We are happy that you have enjoyed your stay with us. Thank you.

6/10 Okay

Franco

Business traveler
Stayed 1 night in Nov 2019

6/10 Okay

Bbbrmb, Guam

Traveled with partner
Location is great. Not alk amenities were uo to par
Stayed 2 nights in Nov 2019
Response from soo on Nov 11, 2019
thank you for your feedback.

10/10 Excellent

Verified traveler

Liked: Staff & service
Stayed 2 nights in Sep 2019
Response from rissa on Nov 3, 2019
Thank you for staying with us.

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Very convenient location
Stayed 4 nights in Aug 2019
Response from SOO on Aug 27, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

David, Guam

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here numerous times and the staff are like friends of the family. If there is a booking error, the staff notify us immediately. When this happened with Agoda, Agoda refused to reimburse. Expedia took care of a similar issue right away. Holiday Saipan needs an ice machine. Or, a freezer to store ice.
Stayed 3 nights in Mar 2019
Response from rizza on May 22, 2019
Thank you for staying with us. We will see on how we can improve our service. We hope you had a great time. .

8/10 Good

belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The price is right!
Everything was good, the reception staff especially were all very nice. We also really liked that they have a safety deposit box / room downstairs that can hold both small and larger valuables (e.g. passports, laptops, etc.) under lock and key. The rooms were also very clean and good value for price. The only small downside is that there is currently some construction going on next door, sometimes during the daytime only there would be some drilling noises from time to time.
Stayed 2 nights in Mar 2019
Response from rissa on Apr 3, 2019
Hello Ms. Belinda, Thank you for all your nice words but I am so sorry for any inconvenience brought out by the small construction. We're always trying our very best to make everyones stay a good one. Thank you for staying with us. Regards, Rissa

10/10 Excellent

PING-YUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!!!
We stayed here for 4 nights. It was a pleasant stay. The staff are friendly and helpful. Highly recommend.
Stayed 1 night in Feb 2019
Response from rissa on Feb 14, 2019
Hello, Thank you for your comment. We are still working hard to make your stay more comfortable and enjoyable.

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2019
Response from rissa on Feb 14, 2019
Thank you for staying with us.

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, affordable
The hotel was in a convenient location, though on a side street that wasn't the best and was a little hard to find with no internet connection. Staff was friendly and helpful. Room was comfortable. The price was reasonable.
Stayed 2 nights in Jan 2019
Response from rizza on Jan 9, 2019
Thank you for staying with us. We are happy that we have served you. See you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2019
Response from rissa on Feb 14, 2019
Thank you for staying with us!

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a pleasant stay, except for the room temperature not cold
Stayed 3 nights in Dec 2018
Response from rizza on Dec 20, 2018
Thank you so much for staying with us. Sorry for any inconvenience it has caused for the temperature of of the room. We will try to improve our service next time.

8/10 Good

Ernest

Great!
Stayed 4 nights in Nov 2018
Response from rissa on Nov 29, 2018
Thank you! We are happy that we have served you.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
rest room condition is not good but air conditioner and room condition is good
Stayed 2 nights in Sep 2018
Response from rissa on Nov 29, 2018
Thank you for staying with us and for your comment, we will try to improve more our service. We are happy to be of service to you.

8/10 Good

Robert, Kawasaki

Liked: Cleanliness, property conditions & facilities, room comfort
Not Too Shabby
Was okay, not too great
Stayed 5 nights in Sep 2018
Response from rizza on Nov 30, 2018
Thank you for staying with us and for your comment. We will try our best to improve our service. We are so happy to be of service to you.

10/10 Excellent

PING-YUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended!!!
Friendly staff, quick check in, flexible and helpful, convenient location
Stayed 2 nights in Sep 2018
Response from rissa on Sep 26, 2018
Dear Guests, Thank you for staying with us. We are so happy that we have served you.

10/10 Excellent

Vilma, Saipan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service was great. I felt we are always welcome.
Stayed 4 nights in Sep 2018
Response from rizza on Sep 26, 2018
Dear Guests, Thank you for staying with us. We are so happy that we have served you.

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 3 nights in Sep 2018
Response from rizza on Sep 26, 2018
Thank you for staying with us. We are are so happy that we have served you.

8/10 Good

Steve, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Good hotel for the price. Location was about 2 blocks from everything going on. Room was plenty large with 2 queen size beds. Very clean. Bathroom had new floor and wall tile; fixtures were not new, but were not terrible old either. Staff was accommodating - always plenty of free beach towels for the day; also I missed the checkout time, but they were very understanding and didn't make any fuss. This is not one of the beach-side resorts with all the bells, whistles, and amenities those places have, but it is also not in the same ballpark for pricing. It is a basic hotel that is clean and close to everything you need.
Stayed 4 nights in Feb 2018
Response from soo on Apr 17, 2018
thank you for your feedback. We hope you always happy and good luck. And also we hope to see you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
OK stay
It was ok. Staff was very friendly. Unfortunately, there was no elevator. Having an in house massage/spa with reasonable prices was a plus.
Response from SOO on Apr 24, 2018
Thank you for your feed back. We will trying to make a good Hotel and good service. If you have a chance to come back to SAIPAN, Please visit to our Hotel again. I hope you always happy and good luck.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
would stay again
island location consistent with other hotels
Stayed 1 night in Jan 2018
Response from Rizza on Jan 30, 2018
Thank you for staying with us. We hope you consider our hotel to choose from when you go to Saipan again Best regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2017
Response from Rizza on Jan 30, 2018
Thank you for staying with us. We hope you had a great time . We hope you will consider our hotel to choose from when you visit saipan again. Best Regards...

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable rate and good accommodations
Nothing great but very good when considering price
Stayed 4 nights in Dec 2017
Response from Rizza on Jan 30, 2018
Thank you for staying with us. We hope you had a great time . We hope you will consider our hotel to choose from when you visit saipan again. Best Regards...

8/10 Good

ian, hong kong

Liked: Cleanliness, staff & service, room comfort
Simple hotel in centre
Nice and simple hotel. Friendly staff and easy to park. No breakfast as far as we found out but not an issue, lots choice nearby You need a car in Sapian....
Stayed 2 nights in Dec 2017
Response from rissa on Jan 30, 2018
Thank you for staying with us. We hope you had a great time . We hope you will consider our hotel to choose from when you visit saipan again. Best Regards...

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jesse, Guam

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Holiday Hotel
Front desk staff was terrible. Had an issue but the Owner made it all better. Comfortable beds and clean...I'm staying there again

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All you can drink free coffee, down feathered quilts, great location and friendly service and so worth repeating all you can drink free coffee!

8/10 Good

Seokhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and good located hotel
Steps were kind and always ready to support our requests..

6/10 Okay

Cisco, Guam

Liked: Cleanliness, room comfort
Ok hotel. Close to Best Sunshine Casinos
Parking space very limited. Need a more feasible handicap bathroom. Not too flexible with their check-out terms.

6/10 Okay

Verified traveler

Liked: Staff & service

6/10 Okay

william, Eagan, mn

Liked: Staff & service
Holiday Saipan review
Hot water was inconsistent. The toilet tank had a slow leak, and made the floor wet. I reported it and they looked at it, but nothing was done for the rest of our stay. Wifi was intermittent! Overall it was clean, and cool and ok for the price. I would stay there again if need be.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
The worst hotel I ever stay Poor Expedia ServIces
This is the worst hotel I ever stayed. The access road to the hotel was not paved due to construction. There were holes all over on the gravel road, which was covered with several inches of water from rains. We stayed in a room on the second floor. The carpet of the stair was really old, wet, and slippery, and we were afraid that we would trip and fall getting up and down the stairs. The water heater did not work well, and it was impossible for us to have a decent hot shower when we returned to the hotel. The water faucet was rusty. And I can go on on...In short the hotel needs a major upgrade. We arrived in Saipan on Oct 13, 2015. For some reasons unknown to us, the Expedia reservation showed the start date as Oct 11, two days earlier than the actual arrival date. During checking we were told that a min 3-day notice would be required for cancellation with refund. Our reservation was for 9 nights from Oct 11 to 22. We decided to check out early on Oct 17 night but the hotel had refused to refund us for the unspent nights. We were charged the full amount of the 9-night reservation. This is unreasonable and outrageous . It ruined our vacation, to say the least. We are very disappointed with Expedia for not being transparent in pre-warning potential customer that the inconvenience that may caused the road construction, the unsatisfactory living conditions of the hotel, and half heartedly effort in representing our cause in negotiating a refund from the hotel management.

4/10 Poor

Mil Retired , Saipan

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Below Average at Best!
The parking is crazy (7 to 8 spots for all of hotel) along with the street to get to the hotel is not paved and full of pot-holes. The rooms are outdated and items are broken (Lights, Carpet stained, Bathroom smells and has mold around sinks, etc ). The cleaning staff are nice and get what you need if you ask them. Everyone should be treated the same no matter what race you are!