Dear Traveler, Thank you for having taken the time to post your review on Expedia.com following your recent stay at Salalah Rotana Resort. I was pleased to read that generally we have met your expectations and you really liked our beach facilities and the food we served in the restaurants. We look forward to welcoming you back and hope we can serve you exceedingly on your next visit. Best regards, Stefan Thumiger, General Manager

Dear Valued Guest, Thank you for posting your review on Expedia.com. We are saddened that you left our hotel unhappy and not fully satisfied, particularly concerning your dining experience and I am sorry to read that we did not live up to your expectation. We sincerely regret the inconvenience you may have with the situation you have cited in this review. Rest be assure that we take all our guests feedback seriously and work on improving our services based on the comments mentioned. As a team, we strive to provide the best possible experience for our guests and our continuing goal is to make all our guests happy and comfortable like as they are in their own home and truly treasure their time spent with us. We do hope that you will consider us again for your future accommodation needs. I remain at your entire disposal, should I can be of any further assistance. Sincerely, Stefan Thumiger, General Manager

Dear Valued Guest, Thank you so much for choosing to stay at Salalah Rotana Resort and for placing your candid review on Expedia.com. We are glad to hear that you had enjoyed your stay and over all you were satisfied with our facilities and services. We look forward to welcoming you back, hopefully soon. Best regards, Stefan Thumiger, General Manager

Dear Traveler, Thank you so much for staying at Salalah Rotana Resort and for sharing your review on Hotels.com. We really appreciate receiving feedback from the guests whether it is positive or constructive. Concerning your comment with regard to the prices in the hotel, we would like to mention here that all our prices/rates are at par in comparison to the same hotel category in the city of Salalah and Muscat. We look forward to welcoming you back and hope we can serve you exceedingly on your next visit. Sincerely, Stefan Thumiger, General Manager

Dear Valued Guest, Thank you for sharing your highly appealing review on Expedia.com following your stay at Salalah Rotana Resort. I can see from your comments that you had truly enjoyed many elements of your stay and found our resort to be to your liking so much. A big thank you for specifically citing your praises such as our beautiful beach, the soft sand and crystal-clear water, amazing sunsets and so on. We are glad to hear also the exciting time when you visited many historical sites of Dhofar region as well as the amazing beaches here in Salalah. More encouraging to know is your plan to come back for another enjoyable holiday with us. Sincerely, Stefan Thumiger, General Manager

Dear Traveler, Thank you for sharing your high-rated review on Expedia.com. It is very rewarding to read the happy testimonials from guests like you who truly enjoyed the stay with us. Indeed, our hotel is about 20 to 25-minute drive to Salalah city and vice versa. Many of our guests commented that this is to their advantage for hideaway from the busy city life and enjoy the tranquility and serenity of our resort while spending their holiday. We are glad to hear also your contentment with your dining experience. With great pleasure, we had shared your candid feedback to the rest of the team. It is always our pleasure to serve you and hope to see you and your partner soon. Sincerely, Stefan Thumiger General Manager

Dear Valued Guest, Thank you for choosing to stay at Salalah Rotana Resort and for taking the time to write your review on Expedia.com. We are glad to know that over all you had enjoyed your stay with us and you were happy with the genuine hospitality service of the staff. At the same time, we have noted your constructive feedback for service improvement. Also, we would like to mention here that the insecticide we are using to kill mosquitoes are all government approved, safe and no harmful effect. Further, we would like to explain that due to climate and high humidity we are obliged to do this specific treatment. Concerning your comment with regard to the food prices in the restaurant, we could assure you that all our prices/rates are at par in comparison to the same hotel category in the city of Salalah and Muscat. We look forward to welcoming you back and hope we can serve you exceedingly on your next visit. Sincerely, Stefan Thumiger, General Manager

Dear Valued Guest, thank you for sharing your excellent review. We are pleased to read that you had overall a pleasant stay with us and that you enjoyed your time. The team and I hope to welcome you back soon to Salalah Rotana Resort. Kind regards Stefan Thumiger General Manager

Dear Sierra, Thank you for sharing your review on Hotels.com We are glad to read that over all you had an enjoyable holiday spent at Salalah Rotana Resort and you really liked our resort. We look forward to welcoming you back and it is always our pleasure to be at your service. Sincerely, Stefan Thumiger, General Manager

Dear Valued Guest, Thank you for having taken the time to share your candid review on Expedia.com following your holiday spent with us. We are so pleased to read that over all you were satisfied with our services and facilities. At the same time, we have noted your constructive feedback concerning the noise from motor boats. We deeply regret the inconvenience it might have caused to you. We look forward to welcoming you back and hope we can serve you exceedingly on your next visit. Best regards, Stefan Thumiger General Manager

Dear Mr. Robert, Thank you for sharing your review on Hotels.com following your recent stay at Salalah Rotana Resort. I was pleased to read that we had your expectations and overall you were satisfied with our facilities and services. It is more inspiring to hear the friendliness and service promptness of the staff. My team and I look forward to your return and it is always our pleasure to be at your service. Best regards, Stefan Thumiger, General Manager

Dear Traveler, Thank you for having taken the time to post your review following your recent stay at Salalah Rotana Resort. I was pleased to see that overall we have met your expectations. With regard to your comment about the beach, we would like to explain that our beach is always open. However, due to high waves and danger during Khareef, we do not allow guests to go to the sea and swim. This is for general safety of the guests. We look forward to welcoming you back and hope we can serve you exceedingly on your next visit. Best regards, Stefan Thumiger, General Manager

Dear Valued Guest, Thank you for having taken the time to rate us on Expedia.com following your recent stay at Salalah Rotana Resort. I was pleased to see that we met your expectations and the team and I look forward to your return. Best regards, Stefan Thumiger, General Manager

Dear Mr. Jasim, Thank you for having taken the time to rate us on Hotels.com following your recent stay at Salalah Rotana Resort. I was pleased to see that we had exceeded your expectations and the team and I look forward to your return. Best regards, Stefan Thumiger, General Manager

Dear Valued Guest, thank you for sharing your review on Expedia. I am delighted to read that you have enjoyed our beautiful resort. With regret I am reading that you were not satisfied with the prices from the cab. Kindly note that the prices are placed form the cab company and we do not have any influence on it. The team and I do hope to welcome you soon again to Salalah Rotana Resort. Kind regards Stefan Thumiger General Manager

Dear Valued Guest, I do apologize for the inconvenience during your stay and do hope that we will be able to welcome you soon again and convince you from our genuine hospitality. Best regards Stefan Thumiger General Manager

Dear Valued Guest, thank you for sharing your review on Hotels.com. I am delighted to read that we have made your stay unforgettable and you enjoyed your vacation. The team and I look forward to your soon return. Kind regards Hossam Kamal General Manager

Dear Valued Guest, with regret I am reading that we were not able to satisfy you during your stay. The team and I would be happy to welcome you back soon to convince you from our genuine hospitality. Kind regards Hossam Kamal General Manager

Dear Valued Guest, thank you for sharing your review on Hotels.com. We are happy to read that you overall enjoyed your stay but were not satisfied with the activities offered during EID. Please note that the beach was closed due to high waves as we can not risk it anymore to let our guests swim in it. The team and I would be happy to welcome you soon again to Salalah Rotana Resort and convince you from our genuine hospitality. Kind regards Hossam Kamal General Manager

Dear Valued Guest, thank you for sharing your review on Expedia. We appreciate your feedback shared and happy that you had a good stay with us. We apologize that the internet connection was not as per your preference. The team and I look forward to welcome you soon again to Salalah Rotana Resort. Best regards Hossam Kamal General Manager

Dear Valued Guest, thank you for sharing your review on Expedia. We appreciate the feedback given and apologize for the inconvenience. Please note that the smell comes form the ocean water and can unfortunately not be changed. The team and I look forward to welcome you soon again to Salalah Rotana Resort. Best regards Hossam Kamal General Manager

Dear Valued Guest, thank you for sharing your review on Hotels.com. We are delighted to read that you have fully enjoyed your stay especially the rooms and the staff who made your stay memorable. Due to the khareef season the water starts to smell. Please note that we can not do anything against it. The team and I look forward to your soon return. Best regards Hossam Kamal General Manager

Dear Valued Guest, thank you for sharing your review on Hotels.com. We are delighted to read that you have fully enjoyed your vacation with us. The team and I look forward to welcome you soon again to Salalah Rotana Resort. Best regards Hossam Kamal General Manager

Dear Valued Guest, Thank you for choosing to stay at Salalah Rotana Resort. We are delighted to know that you liked our resort and thank you also for giving us a perfect rating of 5/5 on Expedia.com. It is always our pleasure to be at your service and we look forward to your return, hopefully soon. Sincerely, Hossam Kamal, General Manager

Dear Mr. John, Thank you for having taken the time to rate us on Hotels.com following your stay at Salalah Rotana Resort. I could tell that overall we have met your expectations and you were satisfied with the facilities and services as you rated us 4/5. We look forward to your return and hope we can serve you exceedingly on your next visit. Sincerely, Hossam Kamal, General Manager

Dear Valued Guest,Thank you so much for sharing your rave review on Expedia.com following your fantastic holiday spent at Salalah Rotana Resort. We look forward to welcoming you back, hopefully soon and to be at your service again. Sincerely, Hossam Kamal, General Manager

Dear Valued Guest, Thank you for sharing your feedback on Expedia.com. We really appreciate your comments and ratings to our facilities and services which will assist us to continuously strive to enhance our guests' satisfaction. We understand that although you liked the room you had occupied and the food we served in the hotel, it was unfortunate that you were not impressed by the external surroundings. Rest be assured that we take all our guests feedback seriously and work on improving our facilities and services to enhance our guests comforts and satisfaction. We look forward to welcoming you back and hope we can serve you exceedingly on your next visit. Sincerely, Hossam Kamal, General Manager

Dear Valued Guest, Thank you very much for sharing your feedback on Expedia.com. It is with sadness that although you considered our hotel as beautiful, hence we were not able to fully satisfy all your expectations during your stay with us. Concerning your comment about the condition of the room, it was unfortunate that the dampness in the room was due to high humidity (uniqueness of Salalah weather where frankincense trees grow). With regards to the prices in the hotel, rest be assured that all our rates and prices are at par in comparison to the same hotel category in the city of Salalah and Muscat. All your other constructive comments were noted for rectification and service improvement. We look forward to welcoming you back and hope we can serve you exceedingly on your next visit. Sincerely, Hossam Kamal, General Manager

Dear Mr. Babu, Thank you for having taken the time to post your sincere review on Hotels.com. It is with deep sadness that we were not able to provide you the expected genuine hospitality service Rotana is known for. It was unfortunate that there was delay in our service. Please accept our sincerest apology for any inconvenience that might have caused to you. On another note, we would like to explain that we have checked the electrical connections and power sockets of hair dryers in the 3 rooms you had occupied and all are functioning well. I do believe in second chance if you would kindly allow us to have the opportunity to be at your service again. I am confident that we would be able to meet with your expectation and further restore your confidence in us. I remain at your entire disposal, should I can be of any further assistance. Sincerely, Hossam Kamal, General Manager

Dear Valued Guest, Thank you for choosing to stay at Salalah Rotana Resort. We are delighted to know that you had truly enjoyed your family holiday spent with us. A big thank you also for giving us a perfect rating of 5/5 on Hotels.com. It is always our pleasure to be at your service and we look forward to your return along with your family, hopefully soon. Sincerely, Hossam Kamal, General Manager

Dear Valued Guest, Thank you so much for taking the time to share your detailed feedback and informative review about your relaxing holiday spent at Salalah Rotana Resort. While carefully reading your comments, we are glad to read that overall your stay with us was enjoyable and that you have made use of many of our resort’s facilities and services. We are really grateful to you on the way you have written the sequence of your experience and for giving us thorough description of your observation in the resort. It is a delight to note that we have fully succeeded in making your time with us so truly treasured and memorable. Moreover, it is always a pleasure to read reviews that explains guest’s satisfaction about the facilities and services and at the same time giving some recommendations and tips to travellers of the interesting places to visit. We are thrilled to read that you have identified the best features of the hotel that you have enjoyed most while you were here at Salalah Rotana Resort. With great pleasure, I have shared your enthusiastic review to the rest of my team. All of us look forward to welcoming you back, hopefully soon and to be at your service again. Sincerely, Hossam Kamal, General Manager

Dear Ms. Sharon, Thank you for posting your review on Expedia.com. While carefully reading your constructive feedback and comments, I am so sad that we were not able to satisfy many of your expectations during your stay with us. We sincerely apologize and deeply regret the inconveniences you may have with the situations you have cited in this review. First, we would like to cite here that the trash you have seen are the seaweeds that my team are collecting on a daily basis. Due to Khareef season which is a natural weather in Salalah from last week of June till third week of September 2017 and naturally the seaweeds are being swept away from the deep sea to the seashores. All your other constructive have been noted for our service improvements. On a good note, we are glad to hear your acknowledgement to my colleague Lenie who works at the Beach Restaurant and with great pleasure, we will convey your appreciation to her. Further, you may kindly note that we take all our guests feedback seriously and work on improving our services based on the comments mentioned. I do believe in second chance if you would kindly allow us to have the opportunity to be at your service again. I am confident that we would be able to meet with your expectation thus restore your confidence in us. If your climate preference is non-monsoon season, we recommend that you visit us from October until May. Should you have a chance to come back, please do not hesitate to write to the Office of the General Manager prior to your planned visit and I will be more than happy to assist you and rest be assured of our better service for a truly treasured experience at Salalah Rotana Resort. I remain at your entire disposal, should I can be of any further assistance. Sincerely, Hossam Kamal, General Manager

Dear Valued Guest, Thank you very much for staying at Salalah Rotana Resort and for posting your review on Hotels.com. It is nice to know that you had enjoyed your stay with us, as you said our hotel and the food we served were excellent. On another note, we really appreciate also your constructive feedback to our service delivery which will assist us to continuously strive to enhance our guests’ satisfaction. Rest be assured that we take all our guests feedback seriously and work on improving our services based on the comments mentioned. As a team, our continuing goal is to make all our guests happy and comfortable like they are in their own home and truly treasure their time being spent with us. We look forward to welcoming you back and hope we can serve you exceedingly on your next visit. Sincerely, Hossam Kamal, General Manager

Dear Valued Guest, Thank you for posting your review on Hotels.com. While carefully reading your feedback and disappointments, I am so sad that we were not able to satisfy many of your expectations during your stay with us. We sincerely apologize and deeply regret the inconveniences you may have with the situations you have cited in this review. However, upon seeing your review, I started immediately to conduct a thorough investigation and thus take corrective action to avoid any similar situations that can happen in the future to any of our valued guests. The constructive feedback from valued guests such as yourself is always greatly appreciated for being a reason for us to never be complacent thus consistently improve our service standards. I do believe in second chance if you would kindly allow us to have the opportunity to be at your service again. I am confident that we would be able to meet with your expectation and further restore your confidence in us. Should you have a chance to come back, please do not hesitate to write to the Office of the General Manager prior to your planned visit and I will be more than happy to assist you and rest be assured of our better service for a truly treasured experience at Salalah Rotana Resort. I remain at your entire disposal, should I can be of any further assistance. Sincerely, Hossam Kamal, General Manager

Dear Mr. Steven, Thank you very much for staying at Salalah Rotana Resort and for posting your review on Hotels.com. It is nice to know that you liked our hotel and its location. We really appreciate also your constructive feedback to our facilities and services which will assist us to continuously strive to enhance our guests’ satisfaction. As a team, our continuing goal is to make all our guests happy and comfortable like they are in their own home and truly treasure their time being spent with us. We hope you have the opportunity of staying with us at Salalah Rotana Resort in the future. Sincerely, Hossam Kamal, General Manager

Dear Valued Guest, Thank you for choosing to stay at Salalah Rotana Resort and for taking the time to write your review on Expedia.com. We are glad to know that overall you had a nice holiday spent in our resort as you said that you liked the hotel as well as the rooms. Hence, we would like to explain that the smell was coming from the sea due to the strong current and waves, the seaweeds are swept away from the deep sea near the seashore. With your full knowledge about the weather of Salalah, I am certain that you will enjoy more on your next visit when you there is no strong waves and when you can fully enjoy the beach facilities. As of the month of October, our beach facilities are fully operational and our guests are really enjoying their day time. We look forward to welcoming you back and to be at your service again. Sincerely, Hossam Kamal, General Manager

Dear Valued Guest, Thank you for taking the time to write your feedback on Expedia.com. We highly appreciated and valued receiving feedback from our guests whether it is positive or for improvement. You have raised valid concerns that I will be looking into with my team particularly your constructive feedback about the bad smell outside the room. Whilst huge number of our guests have been very happy, satisfied and they are coming back, it was unfortunate if that has not been the case in your situation and if there were lapses in our service delivery, I do offer my sincerest apologies. Further, you may note that every constructive point you have cited in this review has been duly noted for appropriate immediate action. As a team, we strive to provide the best possible experience for our guests and our continuing goal is to make all our guests happy and comfortable like they are in their own home and truly treasure their time being spent with us. All of us look forward to welcoming you back and with your sincere feedback, we are confident that we can serve you better on your next stay with us. Best regards, Hossam Kamal, General Manager

Dear Valued Guest, Thank you very much for staying at Salalah Rotana Resort and for posting your sincere review following your recent stay with us. It is always a pleasure to receive reviews with 5-star rating. I can see from your comments that you have thoroughly enjoyed all elements of your stay and found the resort to be to your liking so much. We really appreciated the way you described our facilities and services and your flexibility and kind understanding on closure of the beach due to Khareef (monsoon) season. As a team, we strive to provide the best possible experience for our guests and our continuing goal is to make all our guests happy and comfortable like they are in their own home and truly treasure their time being spent with us. Your compliments to Khalid and Prashanth will be gladly conveyed to them as such flattering remarks continuously inspire us to do the best in everything that we do. All of us look forward to welcoming you back along with with your friends and family in the near future and to be at your service again at Salalah Rotana Resort. Sincerely, Hossam Kamal, General Manager