Superior Room, View | Terrace/patio

Reviews of NH Collection Salamanca Palacio de Castellanos

4 out of 5
NH Collection Salamanca Palacio de Castellanos
Calle San Pablo, 58, Salamanca, Salamanca

Reviews

9.4

Exceptional

Rating 10 - Excellent. 289 out of 395 reviews" "
Rating 8 - Good. 78 out of 395 reviews" "
Rating 6 - Okay. 22 out of 395 reviews" "
Rating 4 - Poor. 3 out of 395 reviews" "
Rating 2 - Terrible. 3 out of 395 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

audra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Salamanca was just a stopping point for us in our way to Madrid. I am SO glad we did. This little walkable city was one of my favorite places in our 3 weeks of Spain and Portugal. I can’t say enough about the NH Collection Salamanca! It’s old but beautiful and the staff is top notch! The location can’t be beat and breakfast was great! We definitely hope to make it back for more than one night.
Stayed 1 night in Mar 2024
Response from Remedios Madrid-General Manager- on Mar 8, 2024
Dear AudraFirst of all, we would like to take this opportunity to thank you for your positive comments regarding your stay and for the trust you had in our hotel NH Collection Palacio de Castellanos. It is a pleasure for me to read such a positive comment as yours. I am very glad to know that your overall impression about the Hotel is outstanding. Providing our guests, a great stay is our main goal and we feel really proud that the services, rooms, gastronomy and the staff have helped to reached it. I am sure it will be the best motivation for them to continue providing same high level of service. We look forward to welcoming you again soon. Best regards,

8/10 Good

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful building in a stunning location. Our room faced the convent and the view was wonderful. The room was large, well appointed and the bed comfortable. The breakfast buffet was good but sadly the tea and coffee arrangements weren’t that easy with him t water in a jug to make tea. Parking was expensive.
Stayed 1 night in Feb 2024
Response from Remedios Madrid-General Manager- on Feb 29, 2024
Dear ValeriaFirst of all, I would like to thank you for spending some of your valuable time in rating our Hotel and services. We are very glad to know that you have very much enjoyed your stay with us.. I am very glad to know that your overall impression about the Hotel is outstanding. Providing our guests, a great stay is our main goal and we feel really proud that the services, rooms, gastronomy and the staff have helped to reached it.We are very sorry to know that some aspects were not to your total satisfaction. We hope to see you in the near future and I remain at your disposal for anything you may need. My very best regards,

10/10 Excellent

Carl, Lancaster

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I could give this place more than five stars.
Stayed 2 nights in Feb 2024
Response from Remedios Madrid-General Manager- on Feb 26, 2024
Dear CarlWe cannot thank you enough for such an amazing words, we really thank Thank you so much for taking the time to share your impression about the hotel online. Our dream here at NH Collection is for all of our guest to have an unforgettable experience with us and it looks like this time we made it.We cannot wait to welcome you back soon,Warm regards,

10/10 Excellent

Howard

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel. The front entrance however is not handicap accessible so be advised (there may be an entrance in the rear which is handicap accessible so I would check). The parking is in the rear of the hotel and a staff member parks your car--very, very nice.
Stayed 4 nights in Jan 2024
Response from Remedios Madrid -General Manager- on Feb 1, 2024
Dear HowardWe very much appreciate your comments regarding your stay at the NH Collection Palacio de Castellanos.It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
NH is impecably clean, comfortable and great location, it could be a 5 star hotel.
Stayed 1 night in Jan 2024
Response from Remedios Madrid -General Manager- on Jan 16, 2024
Dear IsabelFirst of all, I would like to thank you for taking your time in sharing your experience during your recent stay at our hotel. It is such a pleasure to know that you found your stay at your convenience. We are glad to know that you enjoyed our city.We are looking forward to welcome you again at NH Collection Palacio de Castellanos.

10/10 Excellent

sarah, los angeles

Stayed 2 nights in Jan 2024
Response from Remedios Madrid -General Manager- on Jan 16, 2024
Dear SarahWe cannot thank you enough for such an amazing words, we really thank Thank you so much for taking the time to share your impression about the hotel online. Our dream here at NH Collection is for all of our guest to have an unforgettable experience with us and it looks like this time we made it.We cannot wait to welcome you back soon,Warm regards

10/10 Excellent

Jeanne Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with ideal location. Accommodating staff. Decent breakfast.
Response from Remedios Madrid-General Manager- on Feb 26, 2024
Dear JeanneWe very much appreciate your comments regarding your stay at the NH Collection Palacio de Castellanos.It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Campos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Remedios Madrid -General Manager- on Jan 25, 2024
We cannot thank you enough for such an amazing words, we really thank Thank you so much for taking the time to share your impression about the hotel online. Our dream here at NH Collection is for all of our guest to have an unforgettable experience with us and it looks like this time we made it.We cannot wait to welcome you back soon,Warm regards,

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a beautiful city
Very nice hotel in a perfect location. If you are there as a tourist you couldn’t pick a better situated hotel within walking distance to the tourist sites. Salamanca is a beautiful city as is the hotel. We had a pleasant stay at the hotel in October, there was a delay in getting the heat on when it turned cold but it was resolved within a day.
Stayed 2 nights in Oct 2023
Response from Remedios Madrid -General Manager- on Jan 26, 2024
Dear DeborahFirst of all, I would like to thank you for taking your time in sharing your experience during your recent stay at our hotel. It is such a pleasure to know that you found your stay at your convenience. We are glad to know that you enjoyed our city.We are looking forward to welcome you again at NH Collection Palacio de Castellanos.Remedios Madrid -General Manager

10/10 Excellent

Tony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class hotel, great staff but parking is a nightmare!
Stayed 1 night in Dec 2023
Response from Remedios Madrid -General Manager- on Jan 26, 2024
Dear TonyWe very much appreciate your comments regarding your stay at the NH Collection Palacio de Castellanos.It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

Norma, Monterrey

Traveled with group
Liked: Amenities
Todo estuvo muy bien solamente el checking muy confuso porque traíamos carro y maletas y no sabíamos cómo hacerle para llegar al hotel al estacionamiento muy complicado nadie nos puede explicar y tuvimos que subir muchas escaleras con las maletas y traíamos mis maletas grandes puerto
Stayed 1 night in Nov 2023
Response from Remedios Madrid -General Manager- on Nov 20, 2023
Estimada NormaMuchas gracias por compartir su experiencia en el NHC Palacio de Castellanos con nosotros.Le agradecemos enormemente que nos haga llegar su valoración, sus opiniones son sin duda la base que nos ayuda a crecer y poner atención en los aspectos que podemos mejorar. Lamentamos la impresión que se lleva de su estancia con nosotros, por lo que esperamos tener la oportunidad de mejorar su experiencia en un futuro cercano.Esperamos poder recibirle de nuevo en muchas otras ocasiones y poder proporcionarle una estancia memorable como nos gustaría. Atentamente

10/10 Excellent

Juan Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again and again
Stayed 1 night in Nov 2023
Response from Remedios Madrid -General Manager- on Nov 13, 2023
Dear Juan José,We cannot thank you enough for such an amazing words, we really thank you for invested a few minutes of your precious time in leaving us this amazing review.Our dream here at NH Collection is for all of our guest to have an unforgettable experience with us and it looks like this time we made it.We cannot wait to welcome you back soon,Warm regards,

10/10 Excellent

Francisco, Santa Cruz de la Sierra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just stay for one night, but the room was great with a very comfortable bed. The hotel is also very well located, in front of St Esteban’s church.
Stayed 1 night in Oct 2023
Response from Remedios Madrid-General Manager- on Nov 6, 2023
Dear FranciscoFirst of all, I would like to thank you for taking your time in sharing your experience during your recent stay at our hotel. It is such a pleasure to know that you found your stay at your convenience. We are glad to know that you enjoyed our city.We are looking forward to welcome you again at NH Collection Palacio de Castellanos.

10/10 Excellent

Yakov

Stayed 1 night in Sep 2023
Response from Remedios Madrid -General Manager- on Nov 13, 2023
Dear YakovThank you so much for taking the time to share your impression with Expedia Travelers.We are looking forward to welcome you back at NH Collection Palacio de Castellanos for leaving us take care of you during your next visit to Salamanca. Best regards,

10/10 Excellent

Amanda

Stayed 1 night in Oct 2023
Response from Remedios Madrid-General Manager- on Oct 20, 2023
Dear Amanda,Thank you very much for taking the time to share your pleasant experience and rating of the hotel. On behalf of the entire team, thank you very much for your generosity. It has been an enormous pleasure to have you stay with us and we can only hope to have the opportunity many more times. Until then, please accept our best regards

6/10 Okay

John

Liked: Cleanliness, room comfort
Overpriced
Good location.Surprised that guests think the breakfast is good as I found it poor-value compared to similar Spanish hotels.Interestingly front desk was more interested in selling breakfast than providing information.No replacement of room refreshments during the stay.Over priced compared to better hotels.
Stayed 3 nights in Oct 2023
Response from Remedios Madrid-General Manager- on Oct 20, 2023
Dear JohnFirst of all, I would like to thank you for taking time to comment on our Hotel and the services rendered. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time We are very sorry to know that some aspects were not to your total satisfaction. We hope to see you in the near future and I remain at your disposal for anything you may need. My very best regards,

8/10 Good

Daniel, Ottawa

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Remedios Madrid -General Manager on Oct 2, 2023
Estimado Daniel,Muchas gracias por compartir su experiencia en el NHC Palacio de Castellanos con nosotros.Le agradecemos enormemente que nos haga llegar su valoración, sus opiniones son sin duda la base que nos ayuda a crecer. Nos hubiera gustado conocer cómo mejorar su experiencia con nosotros.Esperamos tener la ocasión de cambiar esta impresión en un futuro.Reciba un saludoRemedios Madrid -Directora

8/10 Good

Ayala

Liked: Staff & service, property conditions & facilities
Not too comfortable.
Stayed 1 night in Sep 2023
Response from Remedios Madrid -General Manager on Sep 26, 2023
Dear Ayala,First of all, I would like to thank you for taking time to comment on our Hotel and the services rendered. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time We are very sorry to know that some aspects were not to your total satisfaction. We hope to see you in the near future and I remain at your disposal for anything you may need. My very best regards,

6/10 Okay

Verified traveler

Stayed 1 night in Sep 2023
Response from Remedios Madrid -General Manager on Sep 13, 2023
Estimado usurio Hotels.com,Muchas gracias por compartir su experiencia en el NHC Palacio de Castellanos con nosotros.Le agradecemos enormemente que nos haga llegar su valoración, sus opiniones son sin duda la base que nos ayuda a crecer. Nos hubiera gustado conocer cómo mejorar su experiencia con nosotros.Esperamos tener la ocasión de cambiar esta impresión en un futuro.Reciba un saludo

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem of a hotel in a gem of a town
Lovely hotel in a lovely location. Staff were very helpful and friendly. Didn’t have to worry about parking car, it was all taken care of. I would stay here again.
Stayed 1 night in Aug 2023
Response from Remedios Madrid -General Manager on Aug 24, 2023
Dear Anthony,We very much appreciate your comments regarding your stay at the NH Collection Palacio de Castellanos.It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Emilio, Freeport

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, food, drinks, rooms.
Stayed 2 nights in Aug 2023
Response from Remedios Madrid -General Manager on Aug 24, 2023
Dear Emilio,We can not thank you enough for such an amazing words, we really thank you for invested a few minutes of your precious time in leaving us this amazing review.Our dream here at NH Collection is for all of our guest to have an unforgettable experience with us and it looks like this time we made it.We can not wait to welcome you back soon,Warm regards,

6/10 Okay

Thomas, Woodbury

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No elevator from street up 20 steps to check in desk.
Stayed 1 night in Aug 2023
Response from Remedios Madrid -General Manager on Aug 9, 2023
Dear Thomas,Thank you for the trust you have placed in our hotel NH Collection Palacio de Castellanos and for taking the time to write to us in detail the problem you experienced whilst staying with us.Regret to know you didnt enjoy our beautiful and old palace because of the steps, we have photos in Expedia web where you could have seen the building and the entrance.We remain at your disposal for anything you may need. My very best regards,

8/10 Good

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal Salamanca hotel.
We spent two nights at this lovely hotel during our first visit to Salamanca. The palazzo has been beautifully renovated and is very comfortable. It is in a very convenient location close to all that is important to visit in Salamanca.
Stayed 2 nights in Jul 2023
Response from Remedios Madrid -General Manager on Aug 1, 2023
Dear Laurence,I would like to thank you for sharing your opinion with booking travelers. It is very important for us to know our guest’s experiences, because all that information helps us to improve the quality of our service It has been an enormous pleasure having you staying with us and we can only hope for having the opportunity many more times to come. Until then, please receive our warmest regards.

10/10 Excellent

shahram

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel & location
Stayed 2 nights in Jul 2023
Response from Remedios Madrid -General Manager on Jul 25, 2023
Dear Shahram,First of all, I would like to thank you for taking your time in sharing your experience during your recent stay at our hotel. It is such a pleasure to know that you found your stay at your convenience. We are glad to know that you enjoyed our city.We are looking forward to welcome you again at NH Collection Palacio de Castellanos.

10/10 Excellent

Caitlin

Stayed 7 nights in Jul 2023
Response from Remedios Madrid -General Manager on Jul 20, 2023
Dear Caitlin,First of all, I would like to thank you for taking your time in sharing your experience during your recent stay at our hotel. It is such a pleasure to know that you found your stay at your convenience. We are glad to know that you enjoyed our city.We are looking forward to welcome you again at NH Collection Palacio de Castellanos.

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic visit to Salamanca
It was the perfect location, very walkable to the Plaza Mayor & the Roman Bridge. Our view of the convent was amazing. However, we did have construction noise wake us up on a Friday morning at 8am. Luckily, there seems to be no noise on the weekends. The service at the hotel was excellent & we were able to enjoy valet parking. Highly recommend & we would definitely stay here again.
Stayed 2 nights in Jul 2023
Response from Remedios Madrid -General Manager on Jul 17, 2023
Dear Federico,Thank you for your recent stay at NH Collection Palacio de Castellanos and your terrific review. With no doubt the location of the hotel and the beautiful views are our strongest points! Our staff is so happy to see that you mentioned them and point out their great service. These feedback will encourage all the team to keep bringing excellence to hospitality.Best regards,

10/10 Excellent

Emilio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is overall great. Roberto and Eva at front desk were very helpful. Hard to find by car and parking was in a paid garage two blocks away. A/C took while to cool. Great location.
Stayed 1 night in Jul 2023
Response from Remedios Madrid-General Manager on Jul 11, 2023
Dear Emilio,We can not thank you enough for such an amazing words, we really thank you for invested a few minutes of your precious time in leaving us this amazing review.Our dream here at NH Collection is for all of our guest to have an unforgettable experience with us and it looks like this time we made it.We can not wait to welcome you back soon,Warm regards,

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room and spacious lobby. The hotel is walking distance to the plaza mayor and the city center.
Stayed 1 night in Jul 2023
Response from Remedios Madrid -General Manager on Jul 4, 2023
Dear Ali,Thank you so much for taking the time to share your impression about the hotel online. On behalf of the whole team, thank you so much for your generosity. It has been an enormous pleasure having you staying with us and we can only hope for having the opportunity many more times to come. Until then, please receive our warmest regards.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful. The room was lovely. I would stay here again
Stayed 3 nights in Jun 2023
Response from Remedios Madrid -General Manager on Jul 3, 2023
Dear Carolyn,We very much appreciate your comments regarding your stay at the NH Collection Palacio de Castellanos.It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Carmenmara

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Wonderful hotel and personnel
Stayed 5 nights in Jun 2023
Response from Remedios Madrid -General Manager on Jul 3, 2023
Dear Carmenmara,We very much appreciate your comments regarding your stay at the NH Collection Palacio de Castellanos.It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Beryl

Stayed 1 night in Jun 2023
Response from Remedios Madrid -General Manager on Jul 3, 2023
Dear Beryl,First of all, I would like to thank you for taking your time in sharing your experience during your recent stay at our hotel. It is such a pleasure to know that you found your stay at your convenience. We are glad to know that you enjoyed our city.We are looking forward to welcome you again at NH Collection Palacio de Castellanos.

10/10 Excellent

THERESA

Liked: Cleanliness, staff & service, property conditions & facilities
The property was modern, well kept up, clean, and within walking distance to the main downtown area. Although the property was great, the staff was SUPERIOR!! They were always so pleasant, approachable, knowledgeable, and always willing to help with any request. It was an incredible value for the money. I will definitely stay at NH when I return to Salamanca, and I will highly recommend it to my friends and colleagues.
Stayed 5 nights in Jun 2023
Response from Remedios Madrid -General Manager on Jul 1, 2023
Dear Theresa,Thank you for your recent stay at NH Collection Palacio de Castellanos and your terrific review. With no doubt the location of the hotel and the beautiful views are our strongest points!Our staff is so happy to see that you mentioned them and point out their great service. These feedback will encourage all the team to keep bringing excellence to hospitality.Best regards,

8/10 Good

Rosalind

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, air con goes off in the night from 3am to 5 am
Stayed 2 nights in Jun 2023
Response from Remedios Madrid -General Manager on Jun 27, 2023
Dear RosalindFirst of all, I would like to thank you for spending some of your valuable time in rating our Hotel and services. We are very glad to know that you have very much enjoyed your stay with us, especially our great location.We would like to inform you that thanks to your suggestions air conditioning is working now 24hrs.We hope to see you in the near future and I remain at your disposal for anything you may need. My very best regards

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a perfect place to visit the historical center of Salamanca. The former palace was very beautiful. Rooms were very comfortable and breakfast was a little expensive but worth it for quality and variety.
Stayed 2 nights in Jun 2023
Response from Remedios Madrid -General Manager on Jun 22, 2023
Dear Stephen,First of all, I would like to thank you for taking your time in sharing your experience during your recent stay at our hotel. It is such a pleasure to know that you found your stay at your convenience. We are glad to know that you enjoyed our fantastic location and views.We are looking forward to welcome you again at NH Collection Palacio de Castellanos.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Salamanca
Wonderful location to walk round and see the main sites. Be prepared for bells ringing out in the morning and for the noise of traffic fir rooms looking put to the road.
Stayed 2 nights in Jun 2023
Response from Remedios Madrid -General Manager on Jun 21, 2023
Dear guest,Thank you for your recent stay at NH Collection Palacio de Castellanos and your review. With no doubt the location of the hotel and the beautiful views are our strongest points! Of course we could change you to another room without views and looking to the back to avoid the bells.We hope to see you in the near future and I remain at your disposal for anything you may need. My very best regards,

10/10 Excellent

Ulf

Stayed 4 nights in May 2023
Response from Remedios Madrid -General Manager on Jun 17, 2023
Dear Ulf,I would like to thank you for taking your time in sharing your experience during your recent stay at our hotel. It is such a pleasure to know that you found your stay at your convenience. We are looking forward to welcome you again at NH Collection Palacio de Castellanos.Warm regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

P J

Stayed 1 night in May 2023
Response from Remedios Madrid -General Manager on May 18, 2023
Dear P J,I would like to thank you for taking your time in sharing your experience during your recent stay at our hotel. It is such a pleasure to know that you found your stay at your convenience. We are looking forward to welcome you again at NH Collection Palacio de Castellanos.Warm regards,

10/10 Excellent

Younggeun

Stayed 2 nights in May 2023
Response from Remedios Madrid -General Manager on May 29, 2023
Dear Younggeun,First of all, I would like to thank you for taking your time in sharing your experience during your recent stay at our hotel. It is such a pleasure to know that you found your stay at your convenience. We are glad to know that you enjoyed our city.We are looking forward to welcome you again at NH Collection Palacio de Castellanos.

10/10 Excellent

michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Remedios Madrid -General Manager on May 7, 2023
Dear Michele,Thank you so much for taking the time to share your impression about the hotel online. On behalf of the whole team, thank you so much for your generosity. It has been an enormous pleasure having you staying with us and we can only hope for having the opportunity many more times to come. Until then, please receive our warmest regards.

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The hotel was very beautiful and high end. The room was very spacious as well as the bathroom. The hotel was quiet, had all the amenities and secure parking on site. The area around the hotel was wonderful. A cathedral and museum was directly across the street and the main downtown area and sites were all within a short walk. We wish we could have stayed longer then 1 night.
Stayed 1 night in Apr 2023
Response from Remedios Madrid -General Manager on May 4, 2023
Dear Paul,First of all, I would like to thank you for taking your time in sharing your experience during your recent stay at our hotel. It is such a pleasure to know that you found your stay at your convenience. We are glad to know that you enjoyed our city.We are looking forward to welcome you again at NH Collection Palacio de Castellanos.

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Remedios Madrid -General Manager on Apr 29, 2023
Dear David,Thank you so much for taking the time to share your impression about the hotel online. On behalf of the whole team, thank you so much for your generosity. It has been an enormous pleasure having you staying with us and we can only hope for having the opportunity many more times to come. Until then, please receive our warmest regards.

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property well located
We had an excellent short stay. Great location, beautiful property, beyond friendly staff. A special mention to the valet parking gentleman, he was so helpful and nice
Stayed 1 night in Apr 2023
Response from Remedios Madrid -General Manager on Apr 26, 2023
Dear Andre,Thank you for your recent stay at NH Collection Palacio de Castellanos and your terrific review. With no doubt the location of the hotel and the beautiful views are our strongest points! Our staff is so happy to see that you mentioned them and point out their great service. These feedback will encourage all the team to keep bringing excellence to hospitality.Best regards,

10/10 Excellent

Deborah

Stayed 1 night in Apr 2023
Response from Remedios Madrid -General Manager on Apr 23, 2023
Dear Deborah,First of all, I would like to thank you for taking your time in sharing your experience during your recent stay at our hotel. It is such a pleasure to know that you found your stay at your convenience. We are glad to know that you enjoyed our city.We are looking forward to welcome you again at NH Collection Palacio de Castellanos.

10/10 Excellent

DAVID

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel within short walking distance of the city centre. A delightful experience. As with all NH Collection hotels we’ve stayed at, the staff are very helpful. Eva on the Reception Desk was a standout. So very thoughtful. She made our stay perfect.
Stayed 2 nights in Apr 2023
Response from Remedios Madrid -General Manager on Apr 23, 2023
Dear David,Thank you for your recent stay at NH Collection Palacio de Castellanos and your terrific review. With no doubt the location of the hotel and the beautiful views are our strongest points! Our staff is so happy to see that you mentioned them and point out their great service. These feedback will encourage all the team to keep bringing excellence to hospitality.Best regards,

10/10 Excellent

Egill

Stayed 1 night in Apr 2023
Response from Remedios Madrid -General Manager on Apr 14, 2023
Dear Egill,First of all, I would like to thank you for taking your time in sharing your experience during your recent stay at our hotel. It is such a pleasure to know that you found your stay at your convenience. We are glad to know that you enjoyed our city.We are looking forward to welcome you again at NH Collection Palacio de Castellanos.

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel located in a magnificent building.
Stayed 1 night in Mar 2023
Response from Remedios Madrid -General Manager on Mar 25, 2023
Dear Luis,First of all, we would like to thank you for taking the time to share your impression about the hotel online. We are glad that you enjoyed your stay in this charming historical building and especially your visit in this beautiful city. It has been an enormous pleasure having you staying with us and we can only hope for having the opportunity many more times to come. Until then, please receive our warmest regards.

10/10 Excellent

Sergio

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Location !
Stayed 2 nights in Mar 2023
Response from Remedios Madrid -General Manager on Mar 17, 2023
Dear Sergio,Thank you so much for taking the time to share your impression about the hotel online. We are glad that you enjoyed your stay in this beautiful hotel in the center of the city. On behalf of the whole team, thank you so much for your generosity. It has been an enormous pleasure having you staying with us and we can only hope for having the opportunity many more times to come. Until then, please receive our warmest regards.

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building in excellent location. Staff were great. Access might be a bit of a problem, few lifts and lots of stairs.
Stayed 2 nights in Mar 2023
Response from Remedios Madrid -General Manager on Mar 12, 2023
Dear Adam,Thank you so much for taking the time to share your impression about the hotel online. On behalf of the whole team, thank you so much for your generosity. It has been an enormous pleasure having you staying with us and we can only hope for having the opportunity many more times to come. Until then, please receive our warmest regards.