“great customer service”

loved it

“Would love to go back”

I was a little concerned after seeing some negative reviews, but the Hawthorne had such a good reputation that I went anyway and was glad that I did. It's one of the "Grand Hotel" types, not all modern and hospital-like as we tend to see now-a-days. Now that I know about Internet deals, and have a son who can manage the computer for me, I look forward to going again and will stay there if possible. Everything was perfect. If I had to suggest something, it would be to have a coffee maker in your room, or at least one by the soda/ice machines that they have on some floors.

“cute historic hotel”

A unique historic hotel. The rooms are small but the accomodations are lovely and not a cookie cutter chain hotel. Staff very nice and helpful. The pub is nice for light fare or a drink.

“If I ever go back to Salem, MA...I'm staying here again.”

Friendly staff, beautiful building and rooms. Location was perfect.

“Beautiful historic hotel”

Staff were great - pleasant and helpful. The hotel is beautiful and charming. I will definitely stay there again.

“Great Local”

The hotel was in a great location. I never used my car the whole time in Salem. The staff was very friendly and helpful. They suggested places to eat and which museums were worth seeing. I think Salem itself was a very friendly town; most locals were very helpful.

“Would love to return”

Wonderful place! The Hawthorne is centrally located, wonderfully historic and absolutely beautiful. We had a wonderful late dinner in the dining room- the food was beautifully prepared and delicious. Absolutely worth it, I'd go back tomorrow if I could get off from work.

“A step back in time”

I stayed at the Hawthorne during Christmas, 2009 and had a lovely time. This hotel is not like new ones, all slick and antiseptic. It's like stepping back into a more gracious time. Polished brass, patterns, and soft lights. It sits on one side of the Salem Green, which was pretty in the snow, and on Christmas day they have a killer brunch, for which you need to reserve a seating well in advance. Cozy little borrowing libraries (book shelves) on every floor and a friendly staff.

“Nice place to stay”

Loved the atmsophere and location. Tavern on the Green Pub had great food and wonderful comfort The room service for breakfast was very good. You can walk to many places of interest or to the trolly that will take you all over town.

“"Very impressed"”

We were very impressed with this lovely historic hotel. Upon check-in, the clerk gave us an area map and described points of interest. The front desk and dining staff were friendly and courteous. The hotel offers formal dining and a less formal pub. We opted for the pub twice (lunch and dinner) and were delighted by the quality of the meals and the price. The location of the hotel is across from Salem Common and is within walking distance of the waterfront, the Peabody-Essex Museum, the Essex Street pedestrian mall and many more must-see spots in Salem. The room was small but that did not bother us in the least - it was very clean, quiet and comfortable. I would most definitely return.