Ratings based on 666 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Pass

Posted May 23, 2015
Shower did not work. Staff did not care. Customer Service is everything, and nobody would make it right. Disappointed. Won't return.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Great place to stay!

Posted May 18, 2015
Pros: see above
Cons: Gluten Free breakfast options.
Location: Location was great for us.
I came to Salem for a Retreat with some women friends.To cut costs we shared a room together. We had a wonderful, clean room. I believe this location has been updated since I had stayed here 2 years ago. It seemed to be a lot nicer than what I had remembered. The staff was extremely helpful. I need to have some copies (7) made and they made the copies made for me without charging me. We loved the fact that we had enough outlets throughout the room for the cellphones and miscellaneous electronics we brought! The breakfast offerings were pretty good. I need to be Gluten Free, so to my knowledge you don't have any GF options for rolls or cereals; but you did have hard boiled eggs and fruit. I do not travel much so I don't know if other places have GF options. Your staff was very friendly. I will stay here again when in Salem.
4 out of 5
Recommended
for Everyone
by A verified traveler from Arlington, Wa

Nice Hotel

Posted May 15, 2015
Pros: Easy location for Salem.
Cons: Need another waffle maker.....for busy mornings!
Just what we needed for a one night stay! Great breakfast!
1 out of 5
by A verified traveler

disgusted

Posted May 13, 2015
Got the room on the ground floor, like a basement, dark, old and outdated. Bed not comfortable, terrible pillows. Disgusting, didnt want to touch anything, just get some sleep and get out. Decent breakfast. Dissapointed with expedia ranking, wish I had my $$ back
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington

Just what I was looking for!

Posted May 11, 2015
Pros: The service and front desk employees.
Cons: Unclog the bath drains. Water was backing up quite a bit.
Location: Lots of restaurants and shopping nearby in the City Center.
I booked this hotel looking for a place just to use as a base for another event nearby. I was met at the front desk with a great gal who gave me a lot of suggestions about nearby venues to visit and went out of her way to print maps for me and give her personal experiences with them. The exercise room was small but adequate. Disinfectant wouldn't spray out of the bottle. There is a small part nearby if you are a runner and want to get out. Shower was a bit sluggish and the drain could use some work. Unfortunately the spa was under repair but I don't think this was normal. Overall, everything was just right for the price and centrally located for a lot of other activities. Good restaurants nearby.
2 out of 5
by A verified traveler from Japan Saitama

空港送迎なし、朝食はすごく簡易式

Posted May 11, 2015
エクスペディアで調べた時は空港送迎ありと書いてあったのに、実際に問い合わせてみると無いという。おかげでシャトルバス、タクシーを使う羽目になった。 朝食も、「冷製⚫︎温製野菜の、ブュッフェ」との記載があったのに、実際はパン、卵焼きなど簡易的な食事のみ。
2 out of 5
Recommended
for Everyone
by A verified traveler

Business travelers beware!

Posted May 8, 2015
The room was very nice, spacious and clean. The breakfast was classy, for a hotel. The staff was kind. When I went to check-out, the receptionist refused to give me any print-out of any kind that I was there. Nothing. They said that, because I booked it through Expedia it was up to me to get proof-of-stay through Expedia. If you have ever had to fill out an expense report then you know the kind of nightmare this is. The staff needs to be educated about how to deal with business travelers, and, until then, unless you have a very forgiving reimbursements team, I would stay away! That said, if you are not a business traveler, the place is really great!
4 out of 5
Recommended
for Everyone
by A verified traveler

family visit

Posted Apr 29, 2015
Pros: beds were good.
This was a great place and very comfortable. I come to town to visit family often and will definitely stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bend, OR

Nice for the price.

Posted Apr 28, 2015
Cons: The door to the room didn't always close securely without a little push.
Nothing bad to say really, though I was only there for one night. The room was very clean and the bed was perfect. Our room had one king and one queen bed separated by a counter top giving a bit of privacy. What else does a guy need?
5 out of 5
Recommended
for Everyone
by A verified traveler

Reservation Change Accomodated

Posted Apr 24, 2015
Traveling with daughter, 5 mo. old Grandson and 3 yr. old Grandson from CA to OR to meet their 93 yr. old Great Grandpa who has pancreatic cancer. Both boys came down with colds on the original planned weekend and could not jeopardize getting Grandpa sick. This hotel was gracious enough to exchange my stay for two weeks out. A big thank you as the same hotel chain in Central would not do the same and made me pay for the night I couldn't make it and again for the night two weeks later that we did make it. Room and breakfast was really good and so were the employees. I would stay here again for sure and would recommend hotel.