Ratings based on 391 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Spacious and CleanPosted Mar 25, 2015
Pros: Front desk and breakfast staff were all very friendly.
Cons: More gluten free breakfast items.
Location: Easy to access in downtown location.
Stayed here with my daughter while visiting Willamette College. It was easy to find and parking was free.
for Everyoneby A verified travelerfrom China
very good location and easy parkingPosted Mar 24, 2015
good place to stay while in Salem, close to shopping center
for Everyoneby A verified travelerfrom honolulu, hawaii
Best accommodations on my tripPosted Mar 9, 2015
I've stayed at the Grand 3 times in the past 9 months. Nicest hotel I've stayed at on my trips. Room is nicely done, food is good and the staff are always friendly and helpful. Who ever handles hiring and training does a great job! Looking forward to my next stay!!!
for Everyoneby A verified travelerfrom Oregon
Very nice get away in SalemPosted Mar 9, 2015
Pros: Very warm and friendly staff and other guests as well.
Cons: Our room was very nice with a window to open. Upon going to bed, the vent fan on the roof across from us ran all night. Not much sleep that night.
Location: The river front park with the stern wheeler is fun. DaVinci Ristorante just a few blocks away is a must!
How nice it is to have such a beautiful facility in Salem. The lobby is beautiful and the staff very engaging.
for Everyoneby A verified travelerfrom Singapore
Nice hotel in SalemPosted Feb 18, 2015
Nice decor, nice room, great staff, great food. Great all around.
for Everyoneby A verified travelerfrom Tri-cities wa.
Valentines weekendPosted Feb 16, 2015
Overall hotel was good. The room service from the fine dining was not the best and the food was delivered warm. The pepper shaker was full but solid as a rock. Yuck!
for Everyoneby A verified travelerfrom Somerset UK
Posted Feb 14, 2015
Great staff and good food. From house keeping to front desk the staff where very welcoming and helpful. Rooms where neat, clean and functional. Food was good and very handy to have in the building. Pool and gym looked great but no time to use them on this trip.
for Business Travelersby A verified travelerfrom seattle
Probably nicest hotel in Salem.Posted Jan 16, 2015
Cons: Wish it had central heat/air instead of the unit on the outside wall.
Location: Capitol, Willamette University, heart of downtown
Nice old hotel that is remodeled. Great location near Capitol and Willamette University. Lots of places to eat and restaurant in the lobby is really good.
for Everyoneby A verified travelerfrom California
Great experience!Posted Jan 9, 2015
Wonderful hotel in the heart of downtown Salem. The staff was very friendly and always checking on any need we might have . The rooms were large and very comfortable . Would definitely stay there again. The restaurant, Bentley's connected to the hotel was an excellent dining experience. I can't say enough wonderful things about this hotel!
for Everyoneby A verified travelerfrom long beach calif
Nice hotel, no oversize parking on premises!Posted Dec 31, 2014
Pros: The staff was very nice.
Cons: Have a more reasonable dinner menu/option available. There are not enough restaurants close by open on Sunday.
When they had us park our truck 2 blocks away because it wouldn't fit in their underground parking I expressed my concern about theft. The nice young woman at the counter then let us move it right in front of the hotel in the no parking area for the two nights we were there. Made us be able to relax and not worry!!!