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Reviews of Royal Decameron Punta Centinela

3.5 out of 5
Royal Decameron Punta Centinela
Km 10 1/2 via Salinas, Manglar Alto, Santa Elena, Santa Elena

Reviews

7.6

Good

Rating 10 - Excellent. 27 out of 74 reviews" "
Rating 8 - Good. 23 out of 74 reviews" "
Rating 6 - Okay. 10 out of 74 reviews" "
Rating 4 - Poor. 9 out of 74 reviews" "
Rating 2 - Terrible. 5 out of 74 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Jhonny

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It's always a pleasure to stay at Royal DeCameron. Security, a variety of dining options, family friendly, etc. However, if you have a light sleep, it'd be a little hard since there's music until about 2 am (at the disco) and people start working very early. Thus, if they'd invest in room isolation, that would be great. Moreover, I don't recommend leaving your valuables without security. Use the safe or carry your lock if you don't want to have a bitter experience.
Stayed 2 nights in Dec 2023
Response from Verónica Arias on Jan 9, 2024
Dear Johnny,Receive a cordial greeting from the Royal Decameron Punta Centinela hotel. We appreciate that you have taken the time to evaluate your experience at the hotel.Your comments will help us a lot to be able to improve in the different aspects that you have mentioned. At the moment, we are making a pla to improve our gastronomic variety. In addition, we are about to modify our cocktail menu to be able to have greater diversity.It will always be a pleasure to serve you.Greetings,Veronica Arias

4/10 Poor

America

Traveled with family and small children
Disliked: Property conditions & facilities
The beach was nice. The bathroom was old an unsafe. Also in the dining area there 3 big cats running around loose as they pleased. That was disgusting for me. I did not know they would let cats run aorund looking for food in the dining area. This was very unconfortable for me.
Stayed 2 nights in Jun 2023
Response from Guest Service on Jun 10, 2023
Dear Ms. Spencer Receive a cordial greeting from the Hotel Royal Decameron Punta Centinela, we appreciate that you have taken the time to tell us about your experience at the hotel, we apologies for the bad experience.Regarding the comment that you have kindly shared with us, it is important to inform you that we are working every day to improve our guest satisfaction.About your disagreement, is important to tell you that our Hotel is located inside a resident zone, thats why you saw a lot of pets in our area, thats why now we working to prevent them from having contact with the guests who visit us daily.We hope to have the pleasure of serving you again in the next opportunity and to make your vacation the best experience.

8/10 Good

Gary

Traveled with family and small children
Liked: Cleanliness, staff & service
Stayed 4 nights in May 2023
Response from Servicio al huésped on May 21, 2023
Estimado Gary, Reciba un cordial saludo del Hotel Royal Decameron Punta Centinela. Agradecemos que haya dedicado tiempo para calificar nuestros servicios. Esperamos que nos visite pronto para que pueda seguir disfrutando nuestros servicios, tanto en Royal Decameron Punta Centinela como en el resto de nuestros hoteles.

10/10 Excellent

Welford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is excellent , very nice service
Stayed 3 nights in Apr 2023
Response from Servicio al huésped on May 2, 2023
Dear Welford, Receive a greeting from the Hotel Royal Decameron Punta Centinela.We appreciate your comments that motivate us to continue along the path of excellence for your complete satisfaction. We hope you visit us soon so you can continue enjoying our services, be it at Royal Decameron Punta Centinela or the rest of our hotels.

2/10 Terrible

Luis

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overrated place, no wifi at all, bad all inclusive service, all rooms with broken AC , for the price is a very bad choice. Will never recommend or come back again
Stayed 4 nights in Apr 2023
Response from Servicio al huésped on May 16, 2023
Dear Luis, Receive a warm greeting from Royal Decamerón Punta Centinela, we appreciate that you taken you time to tell us about your experience at the hotel, we apologies for the bad experience tha you have, since this allowed us to know in detail the situation that affected your stay. We work really hard to make each of our guests' experiences memorable and we are truly sorry that the services that we provided did not was especial for you. We hope to have the pleasure of serving you again in the next opportunity and make your vacation the best experience.

6/10 Okay

Candy

Stayed 4 nights in Dec 2022

4/10 Poor

Maria Eufemia

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures look different There is no good options in food
Stayed 3 nights in Jul 2022
Response from Guest Service on Jul 20, 2022
Dear María Eufemia, Please receive a greeting from Royal Decameron Punta Centinela Hotel, we appreciate your time dedicated to transmit your experiences during your stay. We regret not having met your expectations regarding our menu at our restaurants. We appreciate your comments that motivate us to get better. We hope you visit us soon, so we can satisfy your expectations while you continue enjoying our services.

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a good place.
Stayed 2 nights in Mar 2022
Response from Guest Service on Mar 22, 2022
Dear María, Receive a greeting from the Hotel Royal Decameron Punta Centinela. We appreciate your comments that motivate us to continue along the path of excellence for your complete satisfaction. We hope you visit us soon so you can continue enjoying our services, be it at Royal Decameron Punta Centinela or the rest of our hotels.

2/10 Terrible

Pedro

Stayed 2 nights in Aug 2021

10/10 Excellent

Azalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Gym was no t too good the machine are too old
Stayed 4 nights in Aug 2021
Response from Quality Coordinator on Aug 25, 2021
Dear Azalia Zurita, Thanks for your stay and the comments. We appreciate your feedback. We are taking your comments into consideration as we change and improve. Sincerely, Quality Coordinator

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Is ok
Stayed 4 nights in Jul 2021
Response from Guest Service on Jul 19, 2021
Dear Guest, Receive a greeting from the Hotel Royal Decameron Punta Centinela, we appreciate that you have dedicated time to transmit the experiences during your stay. We hope you visit us soon so you can continue enjoying our services, be it at Royal Decameron Punta Centinela or the rest of our hotels. We appreciate your comments that motivate us to continue along the path of excellence for your complete satisfaction.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and the people are amazing and very helpful
Stayed 3 nights in Jun 2021
Response from Guest Service on Jul 2, 2021
Dear Guest, Receive a greeting from the Hotel Royal Decameron Punta Centinela, we appreciate that you have dedicated time to transmit the experiences during your stay. We appreciate your comments that motivate us to continue along the path of excellence for your complete satisfaction. We hope you visit us soon so you can continue enjoying our services, be it at Royal Decameron Punta Centinela or the rest of our hotels.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the bartender is so nice and the show is nice
Stayed 3 nights in Feb 2021
Response from Guest Service on Mar 4, 2021
Dear guest, Receive a greeting from the Hotel Royal Decameron Punta Centinela, we appreciate that you have dedicated time to transmit the experiences during your stay. We hope you visit us soon so you can continue enjoying our services, be it at Royal Decameron Punta Centinela or the rest of our hotels. We appreciate your comments that motivate us to continue along the path of excellence for your complete satisfaction.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2020
Response from Jefe de Servicio al huésped on Nov 2, 2020
Estimado Huésped, Reciba un cordial saludo del Hotel Royal Decameron Punta Centinela. Agradecemos que haya dedicado tiempo para calificar nuestros servicios. Esperamos que nos visite pronto para que pueda seguir disfrutando nuestros servicios, tanto en Royal Decameron Punta Centinela como en el resto de nuestros hoteles.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Guest Service on Feb 3, 2020
Dear Guest, Receive a greeting from the Hotel Royal Decameron Punta Centinela, we appreciate that you have dedicated time to transmit the experiences during your stay. We hope you visit us soon so you can continue enjoying our services, be it at Royal Decameron Punta Centinela or the rest of our hotels. We appreciate your comments that motivate us to continue along the path of excellence for your complete satisfaction.

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, room comfort
There was so much hair in my bathroom , multiple friends got sick. Lack of vegetarian options. Everything understaffed. Never going back
Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities
Stayed 2 nights in Jan 2020

10/10 Excellent

Gastonsaporito

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The place is very clean ! Service was excellent! Beach was to ruff but we liked We love Ecuador is dream land !
Stayed 3 nights in Jan 2020
Response from Guest Service on Jan 20, 2020
Dear Gaston, Receive a greeting from the Hotel Royal Decameron Punta Centinela, we appreciate that you have dedicated time to transmit the experiences during your stay. We hope you visit us soon so you can continue enjoying our services, be it at Royal Decameron Punta Centinela or the rest of our hotels. We appreciate your comments that motivate us to continue along the path of excellence for your complete satisfaction.

10/10 Excellent

Marcelo, New york

Traveled with partner
Liked: Cleanliness, staff & service
The best barthenders everyone so nice i love this resort i cant wait to come back
Stayed 3 nights in Mar 2019
Response from Gerente Centinela on Apr 3, 2019
Dear Marcelo, Many thanks for your excellent feedback and for being our guest! We look forward to welcoming you back again soon!

8/10 Good

Ramiro

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this property property for families and/or traveling with friends. Check in time is 15:00 hrs (strictily) so it is advisable to book flights accordingly. Transportation from Guayaquil Airport to Punta Centinela is 2 hours and there is Decameron counter at the Airport where you can book transportation. The staff is friendly and willing to help, the A/C of my room did not work and I was moved to a better room. Pool activities are as expected for all inclusive resorts, two pools available and overall good. Beach facilities are really good and beach bar is just on the beach, cocktails are acceptable and beer is also available. I would suggest to improve drinks in the other bars as same cocktail taste really different from the beach bar. Breackfast is really good specially omelettes. The buffest overall is good with different healthy options (grilled vegetables, cuscus, no sugar drinks, etc). Restaurants for dinner are ok, I would suggest the Mediterranean restaurant. Our overall expreience in Roya Decameron Punta Centilena was really enjoyable, as I said I would recommend for short time stays or traveling in family / friends plan.
Stayed 3 nights in Feb 2019
Response from Gerente Centinela on Apr 3, 2019
We really appreciate the time you've taken to leave us your feedback Mr. Ramiro. We strive to offer our guests quality service and comfort. However, we regret the challenges you faced during your stay with us. We'll be addressing your concerns with the appropriate members of our team. We hope to welcome you back again soon.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Privacy if it did not like not enough sings to find the hotel
Stayed 4 nights in Nov 2018
Response from Guest Service on Sep 18, 2019
Dear guest, Receive a greeting from the Hotel Royal Decameron Punta Centinela, we appreciate that you have dedicated time to transmit the experiences during your stay. We hope you visit us soon so you can continue enjoying our services, be it at Royal Decameron Punta Centinela or the rest of our hotels.

6/10 Okay

Juan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The attention of the staff coul be better, they have to improve in the selection of the food and quality.
Stayed 3 nights in Oct 2018
Response from Manager on Oct 25, 2018
Dear Juan, Thank you for sharing your experiences with us. We have an strict Quality program, which train our people costantly in service. About our F&B services, we have 1 buffet restaurant with 12 different theme menus every night and 2 other thematic restaurants (you must book a table every morning to enjoy any of them and it takes a few minutes) Be sure that your comments are extremely valuable to us and are transmitted to the corresponding areas in order to improve our service day to day to your satisfaction, we look forward to having you back at the hotel to give you the attention you deserve.

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2018
Response from Manager on Oct 24, 2018
Dear Guest. Thanks for rating us. It´s important to know your experiencie in our hotel. In your next visit, we´ll thankful if you can share your review about our service and the whole exprience in general with more details. Regards,

8/10 Good

Rosa Linda

You can only go into the lobby during check in tim
The check in was not as pleasant, we got dropped off at 2:30, I knew that check in was not until 3:00, our trip from the city took us over 2 hours, we were told that the taxi could not bring us in and we needed to wait until 3 under the hot sun,I asked if we could use the bathroom and wait in the lobby, we were told that there were too many people in the lobby, I had never heard of this, I was not asking for the key to the room just needed to be in a waiting area like decent paying customers not like someone who was not paying for the room, finally security gave the okay for me just to go in and use the bathroom, after speaking to someone in security we were able to wait in the lobby. I have visited resorts all over the world and never had this experience .
Stayed 5 nights in Aug 2018
Response from Manager on Oct 24, 2018
Dear Rosa Linda, Thank you for sharing your experiences with us. Our check in and check out policies are described at your voucher. We emphasize during the sales process all the policies of our company to avoid inconveniences before your arrival. Be sure that your comments are extremely valuable to us and are transmitted to the corresponding areas in order to improve our service day to day to your satisfaction, we look forward to having you back at the hotel to give you the attention you deserve. Regards.

8/10 Good

Michele, Indianapolis

Liked: Cleanliness, property conditions & facilities
Great beach and pools
On a positive note, the facility was very clean and the beach was beautiful, along with the pools. The dinners in both specialty restaurants were very good. As Americans w/ some Spanish knowledge at times it was very difficult to communicate. Not many speak English. We went on fabulous tours with the help of Paola she was amazing!!!!! And she helped us when we had questions at the front desk. If you never had good ceviche, definitely have it there at the beach side bar!!! AMAZING and FRESH!!! It is great for families but even as a couple we didn't feel out of place. Now the negatives, the food at the buffet was so-so, no matter if breakfast, lunch or dinner. There wasn't a lot of variety (especially Breakfast) and it was bland. I basically ate fruit and french toast everyday. The service also was slow and somewhat inattentive....now it could be a societal thing, but as Americans when I sit down within a minute or 2 I expect drinks, coffee, water, or at least someone acknowledging me. That just didn't happen. And trying to get a refill of a 4oz coffee or water....good luck. At one point i did just go up and refill my own coffee and cream but that was also the 4th day there and i was not happy with service. Also for an All-inclusive resort you would think a Solo cup would be a good size for a drink, whether it water, soda, or a cocktail, not here more like a Dixie cup about 4oz. That is not an exaggeration. Cocktails were weak, had to say Mas Rum a lot. Overall 3.5 solid.
Stayed 5 nights in Mar 2018

8/10 Good

Heather Moreno

Liked: Cleanliness, staff & service
The first night our room was not very good. The air conditioning was loud and we were right next to the outside door. We could hear everyone coming and going. It was very loud. We asked for a new room the next night and it was much nicer. The beds and pillows were a bit hard and the buffet food was average. We could not make reservations at the restaurants because they were booked early. It was an average stay.
Stayed 2 nights in Nov 2017

8/10 Good

AJ, Lancaster, PA

Liked: Cleanliness, property conditions & facilities
Nice gateway if you want a local feel
I have visited 29 different countries and have stayed at a wide range of places ranging from a 5 star hotel to a cheap hostal. Royal Decameron in Punta Centinela, Ecuador will give you a local feel, but with the amenities of an all inclusive. For being a hotel chain they were able to connect their services with the local atmosphere; which is what I look for when I travel. That being said here are some noticeable remarks regarding this establishment: 1) Compared to hotel chains it is smaller. To me this is good because all the hotel has to offer is close, but it also reduces the amount of things they can offer you. Ex. two signature restaurants Vs 4-5 at bigger hotels. 2) This hotel is mainly visited by national tourists, and the majority of the international tourists are from the Spanish neighboring countries. In other words, most staff members only speak Spanish making it difficult for non-Spanish speakers to communicate. For example, I speak Spanish but my wife does not making it very hard for her. 3) I read about the "Native Rudeness" in other reviews, but went in with an open mind. If you are not used to butting in front of people in line for food, you will never eat. It is sad, but I also experienced this during my local travels within the country. 4) Customer service is not what western Europeans, and north Americans are used too. Do not get me wrong, they were not rude but definitely do not go the extra mile even if you are a generous tipper. Yet, I loved it!!
Stayed 5 nights in Sep 2017

6/10 Okay

Margie, New York

Liked: Cleanliness, staff & service, room comfort
Nice hotel with good entertainment
Hotel is nice near the beautiful beach and has big pools, the negatives experienced were at the restaurant where I made a reservation for dinner. It was full of mosquitoes, two cats appeared under the table which tried to bite us because wanted us to feed them, also appeared black insects looks like roaches. I could stayed there anymore and left the place very disappointed. The restaurant buffets did'nt have to many varieties of dishes
Response from Paula Mariño on Apr 26, 2017
Dear Margie, A warm welcome from the Royal Decameron Punta Centinela Hotel, we thank you for taking the time to pass on the experiences during your stay. The black insect you saw are not roaches, they are insects called “chinchorros” usually come out in the coast area and rainy season. Fumigations are constantly carried out in the areas and rooms by means of spraying and misting methods when there is any requirement and where is necessary. The cats you may encounter outside the restaurant are cats that come from areas close to the hotel; every effort is made to keep them out of our installations and take them to a safe place for animals as part of our social work to the community and environment. We have 10 varieties of buffet breakfast options and 8 varieties of buffet lunch options with their respective patisserie; we also have our a la carte restaurants which offer Mediterranean and Ecuadorian specialties. In addition, our daily buffets themed dinners, such as Mexican, Ecuadorian, Colombian, Peruvian, Arabic, Oriental, Italian, 70's, etc, in order to offer variety to our guests. We regret any discomfort you may have had during your stay and we appreciate your comments that motivate us to continue along the path to excellence for your complete satisfaction. Always at your service.

6/10 Okay

Anthony

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Nice place
Very nice place but they had no wifi working.
Response from Guest Service on Oct 20, 2019
Dear Anthony, Receive a greeting from the Hotel Royal Decameron Punta Centinela, we appreciate that you have dedicated time to transmit the experiences during your stay. We hope you visit us soon so you can continue enjoying our services, be it at Royal Decameron Punta Centinela or the rest of our hotels. We appreciate your comments that motivate us to continue along the path of excellence for your complete satisfaction.

8/10 Good

Carlo

Liked: Staff & service
Great views everything else ok
For being an all-inclusive resort, many of the workers there seemed very dossatisfied with their jobs. Beautiful views everywhere you look. The food was decent, but nothing to brag about. If you have a fish allergy it's hard to find a good meal. I know it's in South America, but they should be able to accommodate for that. My Spanish is very poor and they didn't have many English speakers there. I believe they should at least speak a little English for being a world wide company.

4/10 Poor

Paul, Toronto

Liked: Property conditions & facilities
Expensive
I paid about 300 per night why other people pay 66 per night. What is with that. This resort whould be at the most $100 per nigth so I feel I overpay $200 per night.

8/10 Good

angelica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Jefe de Servicio al Huésped on Oct 20, 2019
Estimado Huésped, Reciba un cordial saludo del Hotel Royal Decameron Punta Centinela. Agradecemos que haya dedicado tiempo para calificar nuestros servicios. Esperamos que nos visite pronto para que pueda seguir disfrutando nuestros servicios, tanto en Royal Decameron Punta Centinela como en el resto de nuestros hoteles.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Nice place,but bad service and bad planning.
We stay 2 nights with the program all included, 4 pax. From the check-in the things was not going well, our reservation requirements wasn't took in care, they provide queen beds instead twin beds. At time to dinner 8:30 pm, the menu was not served, because the staff saids that was not enough and many dishes are not available, only chicken. Activities programmed with specific timing do not follow the schedule, in example the bar close half hour earlier and open one hour late, other activities as use of wind boats are only to experts, they do not allow learn our use without experience,.etc etc. in summary, the service is not good ,despite of the efforts of some staff that try to solve problems. From my point of view, the problem is in the administration area. The entertainment is good but in some instance the animator abuse with bulling to the participants. The hotel and facilities are good, but the service do not allow enjoy the place.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel if a little disorganised
This is a lovely little hotel set right on the beach front. The hotel grounds are beautiful and well kept, although the approach (via a security checkpoint) makes it a little difficult to find the reception area. The service in the bars and restaurants is excellent, although the staff at the front desk didn't seem too clued up. If you're after reliable Wi-Fi, this is probably not the place for you. It is only free in the lobby so if you want to use it elsewhere you have to pay $4 for a 12 hour session. Whilst not pricey, I do expect the Wi-Fi to work when I pay for it and more often than not, it didn't work. Another area of disappointment was the sheer chaos that occurred when putting our bags into storage after checking out. The storage room is located out the front of the hotel and there is no system for people to collect their bags when they need them. Instead, a pack of wild animals pile in through the doors and windows of the storage room and fight each other for the attention of the bell boys. Elbowing other guests out the way is par for the course as is a general lack of respect from guests. Rather than control the situation, staff just let this happen.

8/10 Good

Alon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really is all-included!
The treatment of the hotel staff is super, they helped us with every request we had, from small things to bigger things. Great service!

4/10 Poor

Sylvia

Traveled with family
Disliked: Cleanliness
Pésimo hotel, no gastes tu dinero ahí
El hotel está descuidado, muchas cosas ya deben renovarse, la comida es mala, algunos platos de sienten incluso guardados, el servicio regular, limpieza deja mucho que desear (vajilla sucia, cuartos con mal olor) y nuestra estadía fue fatal, estaban unos estudiantes del Liceo de Loja, que hacían tremendo escándalo hasta altas horas de la madrugada, tomaban, fumaban en pasillos y piscina (algo supuestamente prohibido), nos quejamos en recepción porque a los chicos les parecía “súper divertido” gritar en los pasillos y tocar la puerta cuando veían el rótulo de no molestar y despertaron en 4 ocasiones a mi hija de 1 año!! Sin mencionar que intentaron abrir la habitación. La persona de seguridad supuestamente me iba a llamar, algo que hasta ahora no sucede. Para no volver y de plano no recomendar a nadie que vaya. No vale la pena el hotel
Stayed 2 nights in Feb 2023
Response from Servicio al huésped on Feb 25, 2023
Estimada Sylvia, En nombre del hotel Royal Decameron Punta Centinela queremos agradecerle el tiempo dedicado para darnos a conocer su opinión, la cual es muy importante para nosotros. Lamentando mucho lo sucedido durante su estadía, ofrecemos nuestras más sinceras disculpas por no haber cumplido con sus expectativas a causa de lo que gentilmente nos compartió por medio de Expedia Group; por nuestra parte hemos transmitidos sus comentarios a las áreas correspondientes con la finalidad de reforzar, mejorar y brindar un servicio de calidad a cada uno de nuestros huéspedes y así, hacer de sus vacaciones la mejor experiencia. Esperamos volver a tener el gusto de atenderlos en una próxima oportunidad para brindarles el servicio que ud y su familia merecen tanto en Royal Decameron Punta Centinela como en el resto de nuestros hoteles.

6/10 Okay

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jamás te hospedes en este hotel, dinero botado
Es un hotel extremadamente caro, para los beneficios que “dan”. Ofertan buffets con la más baja calidad de productos, panes, embutidos, carnes, y ni hablar de la pésima calidad de los licores, solo para ejemplificar cuando se pide vino, ofrecen el vino más barato de cartón. El hot dog de los snacks es con el pan más común. Con la excusa de la pandemia cierran temprano la piscina y el 50-60% de las actividades están suspendidas. El servicio al cliente es MALO, llenos de trabas tontas, que hacen que sea una experiencia horrible. Gastan el tiempo poniendo como problema no cambiar a toallas limpias, o no hacen reservas en restaurantes a la carta si no te quedas más que una noche. La comida es horrible, parecería que hacen todo con lo más barato posible y lo más rápido, cómo por salir de la obligación del all inclusive. Me olvidaba, te multan por todo, y viven amenazando a los huéspedes!
Stayed 1 night in Mar 2022
Response from Servicio al huésped on Mar 16, 2022
Estimada María, En nombre del hotel Royal Decameron Punta Centinela queremos agradecerle el tiempo dedicado para darnos a conocer su opinión, la cual es muy importante para nosotros. Nuestro all inclusive ofrece en cada uno de sus servicios productos nacionales de excelente calidad, cuyos proveedores cumplen con las condiciones que exige nuestro departamento de seguridad e higiene siguiendo lineamientos de nuestra certificación Haccp. Lamentamos profundamente que haya tenido una experiencia negativa en cuanto a nuestros protocolos y horarios establecidos de servicios. Por nuestra parte hemos  compartido los comentarios a las áreas correspondientes con la finalidad de mejorar y cumplir con las expectativas de nuestros huéspedes; sin embargo, esperamos volver a contar con su visita para que tenga una estadía memorable.

4/10 Poor

JUAN, bogota

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Mejoraría el Horarios de las piscinas, calidad de la comida y bebidas, estos aspectos hace que sea un hotel de 1 estrella
Stayed 2 nights in Sep 2021
Response from Jefe de Servicio al Huésped on Sep 15, 2021
Estimado Juan, Reciba un cordial saludo del Hotel Royal Decameron Punta Centinela. En primer lugar, agradecemos mucho que haya dedicado tiempo para transmitirnos las experiencias durante su estadía. Con respecto al área de Alimentos y Bebidas, cada semana nuestros colaboradores preparan diferentes festivales gastronómicos en el bufet para el desayuno, el almuerzo y la cena con el fin de variar el menú y ofrecer una experiencia de alto nivel gastronómico en el que se exaltan los sabores típicos de la región y de la cocina internacional. Lamentamos mucho que nuestra oferta gastronómica y horarios de piscinas no hayan cumplido con sus expectativa. Esperamos volver a tener el gusto de atenderlo en una próxima oportunidad y hacer de sus vacaciones la mejor experiencia.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo estuvo excelente, lo único que la habitación nos entregarón un poco tarde
Stayed 2 nights in Aug 2021
Response from Jefe de Servicio al Huésped on Sep 3, 2021
Estimada Narcisa, En nombre del hotel Royal Decameron Punta Centinela queremos agradecerle el tiempo dedicado para darnos a conocer su opinión, la cual es muy importante para nosotros. Nos alegra mucho saber que cumplimos con sus altas expectativas durante su estadía, para nosotros su salud y comodidad es una prioridad, siendo nuestra garantía que todas las habitaciones de nuestro Hotel se encuentren en óptimas condiciones para su completo descanso. Esperamos volver a tener el gusto de atenderla en una próxima oportunidad y hacer de sus vacaciones la mejor experiencia.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio, hermosa playa, buenos shows, el cuarto muy comfortable con buena presion de agua
Stayed 2 nights in Jul 2021
Response from Jefe de Servicio al Huésped on Aug 4, 2021
Estimado huésped, En nombre del hotel Royal Decameron Punta Centinela queremos agradecerle el tiempo dedicado para darnos a conocer su opinión, la cual es muy importante para nosotros. Nos alegra mucho saber que nuestras instalaciones, playa y servicios fueron de su total agrado y cumplieron con sus altas expectativas. Tenga la certeza que compartiremos sus excelentes comentarios con nuestro Ballet y demás personal ya que nos motivan a continuar por el camino a la excelencia para su completa satisfacción. Esperamos volver a tener el gusto de atenderlo/a en una próxima oportunidad y hacer de sus vacaciones la mejor experiencia.

10/10 Excellent

Verified traveler

Stayed 2 nights in Dec 2020
Response from Jefe de Servicio al Huésped on Dec 15, 2020
Estimado Huésped, Reciba un cordial saludo del Hotel Royal Decameron Punta Centinela. Agradecemos que haya dedicado tiempo para calificar nuestros servicios. Esperamos que nos visite pronto para que pueda seguir disfrutando nuestros servicios, tanto en Royal Decameron Punta Centinela como en el resto de nuestros hoteles.

8/10 Good

Verified traveler

Stayed 4 nights in Dec 2019
Response from Servicio al huésped on Jan 4, 2020
Estimado Huésped, Reciba un cordial saludo del Hotel Royal Decameron Punta Centinela. Agradecemos que haya dedicado tiempo para calificar nuestros servicios. Esperamos que nos visite pronto para que pueda seguir disfrutando nuestros servicios, tanto en Royal Decameron Punta Centinela como en el resto de nuestros hoteles.

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
nos entregaron la habitacion 1002 al lado de la bodega de menaje de camareria, la supuesta vista al jardin no existia teniamos vista a la arcantarilla, habitaciones sin mantenimiento, los focos de las habitaciones no funcionaban un desastre total.
Stayed 3 nights in Dec 2019
Response from Servicio al huésped on Dec 31, 2019
Estimado Huésped, Reciba un cordial saludo del Hotel Royal Decameron Punta Centinela, agradecemos que haya dedicado tiempo para calificar nuestros servicios y transmitirnos sus experiencias durante su estadía. Lamentamos no cumplir con sus expectativas. Tenga la certeza que sus comentarios son sumamente valiosos para nosotros y son transmitidos a las áreas correspondientes con la finalidad de mejorar día a día nuestro servicio para su satisfacción. Esperamos que nos visite pronto para brindarles el servicio que ud y su familia se merece tanto en Royal Decameron Punta Centinela como en el resto de nuestros hoteles.

8/10 Good

mylon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was relaxing the food was good for Ecuador! The staff tried to be friendly and accommodating. The room was clean. Their should be some english speaking employees. Their should be at less some english channel available on the T.V. The staff worked hard to keep the place clean. The towels were large, soft and clean, beach towel were great. The pool closed a little early but all in all we enjoyed our stay. What about offering a discount if you book another stay before you leave. What about offering fruit and snacks and drinks brought to your room for a fee. What about cooking home made potato chips pool side or by the hot tub. Cooked while you wait! What about and icecream sunday bar pool side?
Stayed 2 nights in Nov 2019
Response from Guest Service on Nov 13, 2019
Dear Guest, Receive a greeting from the Hotel Royal Decameron Punta Centinela, we appreciate that you have dedicated time to transmit the experiences during your stay. We hope you visit us soon so you can continue enjoying our services, be it at Royal Decameron Punta Centinela or the rest of our hotels. We appreciate your comments that motivate us to continue along the path of excellence for your complete satisfaction.

10/10 Excellent

Jessenia Jackeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lo bailarines estupendos
Chevere estupendo en la próxima me voy con toda mi familia
Stayed 2 nights in Sep 2019
Response from Jefe de Servicio al Huésped on Oct 7, 2019
Estimada Jessenia Jackeline, Reciba un cordial saludo del Hotel Royal Decameron Punta Centinela, agradecemos que haya dedicado tiempo para transmitirnos las experiencias durante su estadía. Esperamos que nos visite pronto para que pueda seguir disfrutando nuestros servicios, tanto en Royal Decameron Punta Centinela como en el resto de nuestros hoteles. Agradecemos sus comentarios que nos motivan a continuar por el camino a la excelencia para su completa satisfacción.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from Guest Service on Sep 18, 2019
Dear guest, Receive a greeting from the Hotel Royal Decameron Punta Centinela, we appreciate that you have dedicated time to transmit the experiences during your stay. We hope you visit us soon so you can continue enjoying our services, be it at Royal Decameron Punta Centinela or the rest of our hotels.

10/10 Excellent

Juan, Cuenca, ec

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones y el servicio todo incluido son bastante buenos
Stayed 2 nights in Apr 2019
Response from Gerente Centinela on May 1, 2019
Estimado Juan, Reciba un cordial saludo del Hotel Royal Decameron Punta Centinela, agradecemos que haya dedicado tiempo para transmitirnos las experiencias durante su estadía. Esperamos que nos visite pronto para que pueda seguir disfrutando nuestros servicios, tanto en Royal Decameron Punta Centinela como en el resto de nuestros hoteles. Agradecemos sus comentarios que nos motivan a continuar por el camino a la excelencia para su completa satisfacción.

10/10 Excellent

Genesis Ines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Gerente Centienla on Apr 17, 2019
Estimada Genesis Ines, Reciba un cordial saludo del Hotel Royal Decameron Punta Centinela, agradecemos que haya dedicado tiempo para transmitirnos las experiencias durante su estadía. Esperamos que nos visite pronto para que pueda seguir disfrutando nuestros servicios, tanto en Royal Decameron Punta Centinela como en el resto de nuestros hoteles. Agradecemos sus comentarios que nos motivan a continuar por el camino a la excelencia para su completa satisfacción.

4/10 Poor

Raul, Lima Peru

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Aniversario de Boda complicado
Algunas habitaciones estan en muy mal sitio, la nuestra tenía unas ventanas grandes que daban al corredor por donde transitaban los empleados de limpieza, por lo que era muy incómodo. Nos cambiaron de habitacion y la nueva tuvo problemas con el aire acondicionado. De 1 a 3 de la madrugada un grupo de huéspedes borrachos se la pasaron cantando Feliz Cumpleaños, gritando en pasadizos y tocando las puertas de las habitaciones. En el Restaurante Coral pedimos comida sin sal y nos llegó comida absolutamente salada. El area de SPA fue muy buena, la ubicacion del hotel tambien y los empleados fueron amables.
Stayed 2 nights in Sep 2018
Response from Gerente Decameron Punta Centinela on Sep 28, 2018
Estimado Raul, Reciba un cordial saludo del Hotel Royal Decameron Punta Centinela, agradecemos que haya dedicado tiempo para transmitirnos las experiencias durante su estadía. Contamos con habitaciones acogedoras a pesar del tamaño, sin embargo están acordes a la acomodación que ofrecemos en nuestras torres tomando en cuenta lo contratado en la reserva. Reforzaremos con el personal de Control Interno y Recepción el tema de control de grupos. Tenga la certeza que sus comentarios son sumamente valiosos para nosotros y son transmitidos a las áreas correspondientes con la finalidad de mejorar día a día nuestro servicio para su satisfacción.

10/10 Excellent

Verified traveler

Liked: Staff & service, room comfort
Muy bien atendidos. Buena alimentación. Las instalaciones del hotel muy bien dotadas. La pasamos muy contentos
Stayed 2 nights in Sep 2017
Response from Gerencia on Oct 30, 2018
Estimado huésped, Gracias por haber elegido nuestro hotel, nos complace saber que cumplimos con sus expectativas y agradecemos por compartir sus experiencias con nosotros. Esperamos que nos visiten pronto para que puedan seguir disfrutando de nuestros servicios, tanto en Royal Decameron Punta Centinela como en el resto de nuestros hoteles. Agradecemos sus comentarios que nos motivan a continuar por el camino a la excelencia para su completa satisfacción