Ratings based on 3 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
4.3 Room cleanliness
3.0 Service & staff
3.3 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Everyone
by Dan from New York, NY

No Climate Control, Unhelpful Staff

Posted Jun 7, 2013
Pros: Tasty Breakfast Buffet, Well Decorated Rooms, High Ceilings, Comfortable Beds
Cons: Resourcefulness, Politeness and Efficiency of Hotel Staff
Location: Near the train station. A short walk to the center of town.
We arrived at the Sandton Pillows easily, it being located just steps from the Zwolle train station. Our room had high ceilings, large windows, and was beautifully decorated. The bed was comfortable. However, the room had one MAJOR flaw: the windows did not open, the climate control did not work, and the hotel staff were unwilling acknowledge and address the problem. At first we thought it was a fluke, until we discovered that all of the other hotel guests had the same experience. After being told that there was no problem (the room was clearly 30* Celsius / 85* Farenheit), we were first told that "nothing could be done about it", until the manager finally capitulated and called a repair company that failed to fix the problem. As of our departure, it still had not been resolved. The manager offered us a small discount on our rate and didn't charge us for the tasty breakfast, but I would gladly have paid more for functioning climate control and good service.
4 out of 5
Recommended
for Business Travelers
by Joe

Comfortable stay -Expensive Breakfast

Posted Aug 31, 2012 on Hotels.com
I stayed one night at the Sandton Pillows Hotel with my son. The staff are very pleasant, helpful and efficient. The horel is very comfortable and the room was very comfortable and we had a very good nights sleep. The bathroom and shower matched the room and were very pleasant. I did not have breakfst in the hotel as I felt at €20 per person it was very expensive and my son and I had a lovely breakfast in the town centre for €18 all-in. Overall I was very pleased with my stay at the hotel and I will have another opportunity to stay ther in the near future.
5 out of 5
Recommended
by A verified traveler

Very Comfy

Posted Sep 19, 2011 on Hotels.com
The hotel was excellent; close to the station and the town centre with helpful staff who are friendly and professional.