Fridge, microwave

Reviews of City Creek Inn & Suites

2 out of 5
City Creek Inn & Suites
1009 S Main St, Salt Lake City, UT

Reviews

6.2
Rating 10 - Excellent. 179 out of 1006 reviews" "
Rating 8 - Good. 248 out of 1006 reviews" "
Rating 6 - Okay. 220 out of 1006 reviews" "
Rating 4 - Poor. 163 out of 1006 reviews" "
Rating 2 - Terrible. 196 out of 1006 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Douglas

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from RAM on Mar 27, 2024
Thank you for your review, we are glad to hear from you. have a good day.

6/10 Okay

Janice

Traveled with family
Liked: Staff & service
Disliked: Amenities
Love the location was down town but it had ants and google took us to the hotel next door which was actually taken over by the state and turned into a halfway house. Lots of druggies around the facility.
Stayed 1 night in Mar 2024
Response from RAM on Mar 25, 2024
sorry for inconvenience, we will take things care off. have a good day.

10/10 Excellent

Marissa

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bare bones, but clean and secure. You get what you pay for.
Stayed 1 night in Mar 2024
Response from RAM on Mar 25, 2024
Thank you for your review, we are glad with your review. have a great day.

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
todo muy bien lo he recomendado a mis amigos. Es la 2da vez que me hospedo aquí, me gusta el lugar, muy amables, muy limpio!
Stayed 2 nights in Mar 2024
Response from RAM on Mar 24, 2024
thanks for your review, we are glad with your review. have a great day.

10/10 Excellent

Deykel dodani

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from RAM on Mar 24, 2024
thanks for your review, we are glad with your review. have a great day.

6/10 Okay

Christy

Disliked: Property conditions & facilities
The mattresses outside our room
Stayed 1 night in Mar 2024
Response from RAM on Mar 24, 2024
sorry for your inconvenience, we will take things care have a good day.

2/10 Terrible

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities
I've stayed here 2x before, and the property was a little outdated, but clean. This most recent stay I got to the room on the second floor, and it wasn't the cleanest, but I was meeting friends for a show and didn't think much of it. When I returned I saw there were ants on the bathroom vanity, and immediately left. When I asked the attendant for a refund upon return, (5 hrs later) I was told to call back tomorrow. I arrived around 830 pm and left around 130 am. Yes, I was offered another room, but with ants on the second floor I didn't want to chance staying and having any other issues.
Stayed 1 night in Mar 2024
Response from RAM on Mar 11, 2024
Sorry for inconvenience, we are taking the things care for ants, we called pest control today for that. have a great day.

10/10 Excellent

Miguel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds and great staff.
Stayed 1 night in Mar 2024
Response from RAM on Mar 5, 2024
Thank you for your review, we are glad with your review. have a great day.

2/10 Terrible

Ben

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
not great
Stayed 1 night in Feb 2024
Response from RAM on Mar 5, 2024
sorry for inconvenience, we will take things care. have a great day.

2/10 Terrible

Aidan

Disliked: Cleanliness, property conditions & facilities
It’s a cheaper place but two knives in the ceiling, stains everywhere, and a colony of ants in the room is a bit too much.
Stayed 5 nights in Feb 2024
Response from RAM on Feb 28, 2024
sorry for your inconvenience, we are apologies for your inconvenience. we will take things care.

4/10 Poor

Dorothy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived our tv didnt work, the lamp didnt work the chair was broken ants in the bathroom. An hour later they moved us to the room next door and their were ants in the bathtub and someone was banging the walls in the room next to us most of the night. This was our first trip in salt lake and we will not be back here.
Stayed 1 night in Feb 2024
Response from RAM on Feb 28, 2024
sorry for your inconvenience, we are apologies for your inconvenience. we will take things care.

2/10 Terrible

Matthew

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It had a hole in the ceilings in the bathroom in the shower. Had black mold in the corners. I took pictures. The photos on the website fool you. Nothing like it
Stayed 1 night in Feb 2024
Response from RAM on Feb 21, 2024
sorry for your inconvenience, we will take those things care. have a great day.

4/10 Poor

Armando

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TV didn’t work. Tile grout was moldy and tub fixtures were loose and sloppy. Smoke detector had plastic cover over it. Neighbors were loud and can hear cars come in and out of parking lot all night.
Stayed 2 nights in Feb 2024
Response from RAM on Feb 21, 2024
sorry for your inconvenience, we will take those things care. have a great day.

10/10 Excellent

Hunter

Liked: Cleanliness, staff & service, property conditions & facilities
Response from RAM on Feb 18, 2024
Thank you for your review, we are glad for your review. have a great day.

4/10 Poor

Sor Chin

I love the prime location and the safety feeling, it was using my room key to enter the car park and room. I also like the spacious room with all in which consist of microwave, fridge and stove ( even though I didn’t use them) ; nevertheless, the basin and bathroom condition were bad, made me wanted to leave. The pillows, blankets and linen were surprisingly comfortable and clean. I think the cleaner didn’t clean my room good , because when I got inside the room, there was two paper cups with coffee in it, I was disgusted.
Stayed 1 night in Feb 2024
Response from RAM on Feb 15, 2024
sorry for your inconvenience, we will take things care. have a great day.

8/10 Good

Lily

Liked: Cleanliness, staff & service, property conditions & facilities
I checked in late and the front desk gentleman was so kind and welcoming! Very kind staff all around. Location is a bit odd but maybe that's just Salt Lake. The room was very clean and the soap was nice. Plenty of space and hangers plus iron. Basic breakfast included.
Stayed 1 night in Feb 2024
Response from RAM on Feb 15, 2024
thank you for your review, we are glad with your review. have a great day.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Literally the cheapest accommodation I could find in Salt Lake City, and nothing obviously wrong with it. Better than average bed for a 2-star motel, not obviously dirty, no real complaints. I wanted an inexpensive place to sleep and got good value for money.
Stayed 2 nights in Jan 2024
Response from RAM on Feb 15, 2024
thank you for your review, we are glad with your review. have a great day.

6/10 Okay

Elizabeth

Traveled with partner
A bit noisy at night and could use a bit of renovation but for the price it was just right. Breakfast could use some fruits or protein (hard boiled eggs or something would be nice) but again, as a budget motel it was right for the price. Hotel did try to charge 50$ more than listed, but luckily was caught by my bank.
Stayed 1 night in Jan 2024
Response from RAM on Jan 29, 2024
Thank you for your review, we are glad with your review. have a great day.

6/10 Okay

Rockkeem

Stayed 1 night in Jan 2024
Response from RAM on Jan 29, 2024
Thank you for your review, we are glad with your review. have a great day.

6/10 Okay

Katherine

Stayed 1 night in Jan 2024
Response from RAM on Jan 23, 2024
Thank you for your review, we are glad with your review.have a great day.

8/10 Good

Lawrence, Salt Lake city

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from RAM on Jan 23, 2024
Thank you for your review, we are glad with your review.have a great day.

10/10 Excellent

Robert

Liked: Cleanliness, amenities
Awesome customer service. Seamless check in.
Stayed 1 night in Jan 2024
Response from RAM on Jan 17, 2024
Thank you for your review. we are very appreciate your review. have a great day.

6/10 Okay

Michael

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from RAM on Jan 17, 2024
Thank you for your review. we are very appreciate your review. have a great day.

8/10 Good

Ghazaleh

Traveled with partner
Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from RAM on Jan 17, 2024
Thank you for your review. we are very appreciate your review. have a great day.

6/10 Okay

Zachary

Stayed 1 night in Jan 2024
Response from RAM on Jan 17, 2024
Thank you for your review. we are very appreciate your review. have a great day.

8/10 Good

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from RAM on Jan 17, 2024
Thank you for your review. we are very appreciate your review. have a great day.

10/10 Excellent

Chun Chak

Liked: Cleanliness, staff & service, property conditions & facilities
For me this place is good enough to stay.
Stayed 2 nights in Dec 2023
Response from RAM on Jan 17, 2024
Thank you for your review. we are very appreciate your review. have a great day.

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
SLC
The room was clean and comfortable. Breakfast in the morning would have been nice.
Stayed 1 night in Dec 2023
Response from RAM on Jan 2, 2024
Thank you for your review, we are glad with your stay.we do serve break fast at lobby.have a great day.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap
Good for the price
Stayed 1 night in Nov 2023
Response from RAM on Jan 17, 2024
Thank you for your review. we are very appreciate your review. have a great day.

8/10 Good

Terri

Business traveler
Liked: Cleanliness, staff & service
Gated parking area only accessible to guests!
Stayed 1 night in Dec 2023
Response from RAM on Jan 2, 2024
Thank you for your review, we are glad with your stay.have a great day.

10/10 Excellent

Jacob

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from RAM on Jan 2, 2024
Thank you for your review, we are glad with your stay.have a great day.

8/10 Good

Terry

Stayed 2 nights in Nov 2023
Response from RAM on Jan 2, 2024
Thank you for your review, we are glad with your stay.have a great day.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
False marketing
Pictures were misleading/not even a picture of hotel surroundings. Could have paid 1/2 the price for a better included breakfast as well.
Stayed 1 night in Nov 2023
Response from RAM on Jan 2, 2024
Thank you for your review, we are glad with your stay.sorry for your inconveince we will soon fix those thingshave a great day.

2/10 Terrible

Lyndi

Disliked: Cleanliness, property conditions & facilities
This was advertised as being at City Creek. It is NOWHERE NEAR City Creek. It is in a rundown and unsafe part of town. It was dirty and things were broken. We did not stay there and they wouldn’t refund our money. This was false advertising and feel like we got taken advantage of. Do not go here! There were multiple tweekers outside of the building. It’s not safe to stay there
Stayed 1 night in Nov 2023
Response from RAM on Jan 2, 2024
Thank you for your review, we are glad with your stay.sorry for your inconveince we will soon fix those thingshave a great day.

10/10 Excellent

britta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from ram on Nov 17, 2023
Thank you for your review. we are glad with your review, have a great day.

4/10 Poor

John

Stayed 1 night in Nov 2023
Response from ram on Nov 17, 2023
Thank you for your review. we are glad with your review, have a great day.

6/10 Okay

Carol

Basic two star
Nothing exceptional about this hotel. Basic two star hotel.
Stayed 1 night in Nov 2023
Response from RAM on Nov 12, 2023
thank you for your review, have a great day.

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from RAM on Nov 12, 2023
Thank you for your review, we are glad with your stay.have a great day.

6/10 Okay

scott

Stayed 1 night in Nov 2023
Response from RAM on Nov 17, 2023
Thank you for your review. we are glad with your review, have a great day.

4/10 Poor

Carolina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When I checked in into my room was really dirty, the sheets, bathroom, most of it, not enough personal to help
Stayed 3 nights in Nov 2023
Response from ram on Nov 8, 2023
Thank you for your stay with us, sorry for your incovience we will work on those things.Have a great day.

6/10 Okay

Joel

Business traveler
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from ram on Nov 8, 2023
Thank you for your stay with us,Have a great day.

6/10 Okay

Paige

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was clean. Bathroom needs some attention. Toilet was wobbly. Shower has mold under the caulk, it needs to be cleaned and redone.
Stayed 1 night in Nov 2023
Response from RAM on Nov 8, 2023
Thank you for your stay with us, sorry for your incovience we will work on those things.Have a great day.

8/10 Good

Bart

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the facility is older and a bit run down, you can tell that they are working on it and making effprt to upgrade and fix it. The staff was super pleasant. I will stay here again.
Stayed 1 night in Nov 2023
Response from ram on Nov 8, 2023
Thank you for your stay with us, we glad to see you again.Have a great day.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Nasty
This room was so gross. Bathroom not clean, floors not vacuumed. In need of major upgrades. Definitely will not be a return stay.
Stayed 1 night in Nov 2023
Response from RAM on Nov 6, 2023
Sorry for your inconvience, we are sorry to hear about that. we will work on those things. have a great day.

4/10 Poor

David

Stayed 2 nights in Oct 2023
Response from RAM on Jan 2, 2024
Thank you for your review, we are glad with your stay.have a great day.

6/10 Okay

risto

Liked: Cleanliness, staff & service
Disliked: Room comfort
Old and worn but it saves you money
Obviously this is a low cost facility so it won't get Marriott level ranking. I needed a low cost trip so this was what I planned for and could do it again in similar circumstances. Negatives - not much money put into keeping up with wear and tear so it is old and worn. SO COLD - heating not working so especially the second 40 degree night was freezing and I had to put on extra clothing. The control panel has clearly been broken a long time. Location 10 blocks from center and no convenient food nearby. Ok if you don't mind a short walk. Positives - staff was good and so was the free breakfast.
Stayed 2 nights in Oct 2023
Response from RAM on Oct 28, 2023
sorry for your inconvience, we will take things care. have a great day.

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Nice spot. Good price
Stayed 1 night in Oct 2023
Response from RAM on Oct 30, 2023
Thank you for your review, we are glad with your stay. have a great day.

8/10 Good

connie

Stayed 2 nights in Oct 2023
Response from RAM on Nov 17, 2023
Thank you for your review. we are glad with your review, have a great day.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay if you want enjoy downtown Salt Lake City.
Stayed 5 nights in Oct 2023
Response from RAM on Oct 25, 2023
Thank you for your review, we are glad with it. have a great day.

4/10 Poor

John

Disliked: Cleanliness, staff & service, room comfort
Fine in a pinch
I can see the motel is trying to improve. Alot of changes have occured in the last year. Aside from that, staff members are rude, arrogant and not so professional.
Stayed 1 night in Oct 2023
Response from RAM on Oct 25, 2023
sorry for your incovience we will take things care, have a great day.