Exterior

Reviews of Park Inn by Radisson Salt Lake City Midvale

3 out of 5
Park Inn by Radisson Salt Lake City Midvale
280 West 7200 South, Midvale, UT

Reviews

6.4
Rating 10 - Excellent. 210 out of 1008 reviews" "
Rating 8 - Good. 263 out of 1008 reviews" "
Rating 6 - Okay. 184 out of 1008 reviews" "
Rating 4 - Poor. 169 out of 1008 reviews" "
Rating 2 - Terrible. 182 out of 1008 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Property had both pool and hot tub under service. not noted in check in. real let down
Stayed 1 night in Mar 2024
Response from Manager on duty on Mar 27, 2024
Dear Richard, Thank you for taking time to write a review about your experience however, we are confused with your comments. Our hotel does not have a hot tub and our outdoor pool is only open during the summer time. Please feel free to give us a call directly if you would like to discuss this matter further. We look forward to hearing from you soon. Sincerely, Management

4/10 Poor

Priscilla

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Would not stay again.
Stayed 1 night in Mar 2024
Response from Manager on duty on Mar 27, 2024
Dear Priscilla, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

10/10 Excellent

Benga

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean
Stayed 2 nights in Mar 2024
Response from Manager on duty on Mar 27, 2024
Dear Benga, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

8/10 Good

Nazaria guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Good Value
Stayed 4 nights in Mar 2024
Response from Manager on duty on Mar 25, 2024
Dear Nazaria, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management

2/10 Terrible

Ethan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Manager on duty on Mar 23, 2024
Dear Ethan, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

2/10 Terrible

Josh

Business traveler
Disliked: Cleanliness, staff & service
I never write reviews but this stay was terrible, I should have left after the first night. The toilet ran constantly and when mine wasn’t the one upstairs was, the heater shook so badly that I thought it was going to explode, you could see daylight around the wall unit also, the security doors do not work so any of the multiple homeless could come in whenever, I ask if the could fix the toilet, some one came and moved the chain in the tank, which only stopped it until the next flush.. i definitely learned my lesson on this one
Stayed 4 nights in Mar 2024
Response from Manager on duty on Mar 17, 2024
Dear Josh, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management

6/10 Okay

Judith

Traveled with partner
Liked: Cleanliness, staff & service
Lobby and rooms are clean, though the halls need some sprucing up. The property is next to a train track and there's a lot of pot smoking around the premises - there were people smoking pot in cars, outside the building and we smelled it in the halls. Several party rooms as well, so the halls were noisy with a lot of teenage/young adults yelling, etc. The front parking lot feels unsafe. Person checking in was very friendly but difficult to understand and had unpleasant body odor. Bed and room were comfy, other than horrible water pressure. Basic amenities.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 10, 2024
Dear Guest,Thank you for your detailed feedback. We're pleased to hear that you found the lobby and rooms clean and the beds comfortable. However, we apologize for the issues you encountered with noise, odor, and water pressure. Your comments are valuable, and we will address these concerns to improve our guests' experience. We appreciate your understanding and hope to have the opportunity to welcome you back under improved circumstances in the future.Sincerely, Hotel Manager

8/10 Good

Christopher

Liked: Cleanliness, property conditions & facilities
.
Stayed 3 nights in Feb 2024
Response from Manager on duty on Mar 4, 2024
Dear Christopher, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at Park Inn by Radisson Salt Lake City Midvale, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,

4/10 Poor

Marco

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Our room had dirty and stained sheets on both beds. Our bathroom was jammed shut, had to have a worker come open it at 4:30am just to let us into the bathroom. The closet door was also jammed shut. It does not seem like this room should be rented out. The property workers were extremely nice and helpful. Safe area. Would stay here again but it would have been a much better stay without the issues above.
Stayed 1 night in Feb 2024
Response from Manager on duty on Mar 1, 2024
Dear Marco, thank you for taking the time to post this review and for telling us about your experience. Your feedback is valuable and will help us continue to improve our hotel. We will look into this matter and try to formulate a plan that addresses this issue. Please accept our apology and rest assured we will do all we can to rectify this problem. Thanks again for letting us know and hope to see you again if your travel plans bring you back into this area. Sincerely, Management

8/10 Good

Deanna, Tremonton

Traveled with partner
Liked: Cleanliness
It is an older hotel that has been repainted and flooring in the rooms replaced. It was clean and the beds were good. It was what we expected for the price. The area is better than south of 7200. Parking was well lit and access to the hotel was convenient. Typical breakfast of waffles, cereal and breads. Good for our needed stay.
Stayed 2 nights in Feb 2024
Response from Manager on duty on Feb 22, 2024
Dear Deanna, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at Park Inn by Radisson Salt Lake City Midvale, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management

8/10 Good

Zach

Traveled with family and small children
Liked: Staff & service
The property is situated in a more rough part of town. At night there was a car parked in the lot, in which, someone was smoking marijuana. Across the street, at the Phillips gas station, at approximately 10:55 AM, I was in the parking lot when a male started to get physical with a female, another male got involved and drew their firearm. No one was seriously hurt during this altercation. The hotel room was clean, but doors shutting in the hallway were really loud. The sheets had blood stains at the portion of the bed where the mattress meets the boxspring or frame.
Stayed 3 nights in Feb 2024
Response from Manager on duty on Feb 5, 2024
Dear Zach, thank you for taking the time to write this review although, your comments go beyond what is in our control. We will make sure to research the issues you had while staying in our hotel and ask local enforcement for an update on the alleged situation you described. Please feel free to give us a call directly if you want to be updated. Sincerely, Management

8/10 Good

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Manager on duty on Feb 2, 2024
Dear Bryce, Thank you for taking the time post about your experience. We are delighted and humbled by the GOOD rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

4/10 Poor

Madhav

Liked: Staff & service, amenities
Disliked: Cleanliness
Bathtub didn’t drain, loud at night because walls are thin
Stayed 3 nights in Jan 2024
Response from Manager on duty on Jan 29, 2024
Dear Madhav, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management

2/10 Terrible

Stefany

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk is absolutely horrible. They’re rude and not welcoming at all. I would recommend everyone to just stay away from this place unless what you want is a bad experience.
Response from Manager on duty on Jan 21, 2024
Dear Stefany, Thank you for taking the time to post this review. We apologize for our service level not meeting your expectations. I will share this review with my team immediately to ensure issues like the ones you describe keep from happening again going forward. Our goal is to try and ensure each and every guest has an overall positive experience when staying with us. Thanks for the feedback and we do hope you give us another opportunity to provide you with an excellent stay. Sincerely,Management

8/10 Good

kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access ski bus. Great Venezuelan within walking distance.
Stayed 2 nights in Jan 2024
Response from Manager on duty on Jan 13, 2024
Dear Kathleen, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at Country Inn & Suites by Radisson, Port Orange / Daytona FL, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management

6/10 Okay

mike

Liked: Cleanliness, staff & service
Its a nice property overall, i stayed here a few months ago. The pro lem i see is lack of maintenance.the 2nd floor ice machine still didnt work. The plug in my tube needed repairs. (Same thing as last timebut different room) their continental breakfast consists of waffles, hard boiledeggs, mini muffins and cold cerea. Very lacking in the breakfast items. Coffee was good although.
Stayed 3 nights in Dec 2023
Response from Manager on duty on Jan 8, 2024
Dear Mike, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management

2/10 Terrible

Dustin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Went out of my way to find a place with a hot tub unfortunately their hot tub and pool are both closed due to Broken “ that’s all the dude at the front desk would tell me the room was about 61° when I walked in Will not ever stay here again Especially with a $200 room deposit per night hope I see that again
Stayed 1 night in Jan 2024
Response from Manager on duty on Jan 8, 2024
Dear Dustin, Thank you for taking the time to post this review as we are always looking for ways to grow and improve as a hotel. We sincerely apologize for the inconveniences you experienced during your stay. Your comments are very concerning and does not represent the high standards that we aim to achieve. I will be informing the proper departments immediately to ensure these issues do not happen again. Thank you for choosing us, and we hope to have another opportunity to better serve you in the future as I am sure we will not disappoint.Sincerely,Management

6/10 Okay

Volodymyr

Liked: Staff & service
The hotel looks remodeled on the pictures, but only lobby is remodeled. The rooms need work.
Stayed 1 night in Jan 2024
Response from Manager on duty on Jan 8, 2024
Dear Volodymyr, we are all very worried about the way you described your recent visit to our hotel. Your comments are very concerning and do not represent the type of experience we all aim to achieve. Please accept our most sincere apology. Also, we would appreciate if you gave us a call directly to discuss your comments. We look forward to hearing from you soon.Sincerely,Management

8/10 Good

Nicole, Lynnwood

Stayed 3 nights in Dec 2023
Response from Manager on duty on Dec 24, 2023
Dear Nicole, Thank you for taking the time post about your experience. We are delighted and humbled by the GOOD rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on duty on Dec 24, 2023
Dear James, Thank you for taking the time post about your experience. We are delighted and humbled by the GOOD rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on duty on Dec 20, 2023
Dear valued guest, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay.Sincerely,Management

4/10 Poor

emily

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We chose to stay here not knowing the area at all as a last minute choice on our road trip. The reviews made the hotel look good enough for us to stay one night. While the front desk was very kind, the halls were awfully smelly, there were shady individuals lingering outside near our car. We did not feel safe or clean while staying there. The free breakfast looked nice.
Stayed 1 night in Sep 2023
Response from Manager on duty on Dec 20, 2023
Dear Emily, thank you for taking the time to post this review and for your kind words about our property. I am sorry to hear, you did not feel safe walking around in the evening. We take pride in trying to make sure all of guests have a comfortable and safe environment when staying with us. We thank you for your feedback as it will help continue to grow. Thanks for choosing our hotel for your lodging needs we hope to host you again on a future stay. Sincerely,Management

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Recently upgraded.
Stayed 1 night in Nov 2023
Response from Manager on duty on Dec 20, 2023
Dear Greg, Thank you for such a wonderful compliment. We do strive to deliver the best stay possible and I am happy to see your experience is alignment with our attitudes and philosophies.Sincerely,Management

8/10 Good

Brett

Liked: Cleanliness, property conditions & facilities
Fast check in
Stayed 1 night in Dec 2023
Response from Manager on duty on Dec 20, 2023
Dear Brett, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at Park Inn by Radisson Salt Lake City Midvale, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service
Front desk service was not great
Stayed 3 nights in Dec 2023
Response from Manager on duty on Dec 20, 2023
Dear valued guest, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

6/10 Okay

Amy

Business traveler
Liked: Cleanliness
Disliked: Staff & service
It was not a welcoming or peaceful experience
Stayed 1 night in Dec 2023
Response from Manager on duty on Dec 20, 2023
Dear Amy, We appreciate you taking the time to post this review as we are always looking for ways to grow and improve as a hotel. Quality of service, and overall cleanliness are two very important pillars in our success and we sincerely apologize for falling short of your expectations in those aspects. Our team always aims to exceed expectations, and I will be sure to inform the proper departments of your feedback to ensure we are able to prevent issues like this from happening again in the future.Thank you for choosing us, and we hope to have another opportunity to provide you with the amazing stay that you deserve.Sincerely,Management

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on duty on Dec 5, 2023
Dear Richard, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

6/10 Okay

Heidy

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Didn’t feel safe or clean
I didn’t feel safe in our room the sliding door to the terrace didn’t close and the room wasn’t as clean. In the end I stayed at my sisters house.
Stayed 1 night in Sep 2023
Response from Manager on duty on Dec 5, 2023
Dear Heidy, Thank you for taking the time to complete our on line survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Management

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We use this hotel for weekend work trips, good price and close to the freeway.
Stayed 1 night in Dec 2023
Response from Manager on duty on Dec 5, 2023
Dear valued guests, Thank you for taking the time post about your experience. We are delighted and humbled by the GOOD rating and nice comments you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on duty on Dec 5, 2023
Dear Christina, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

10/10 Excellent

Barbara, Cedar City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on duty on Nov 29, 2023
Dear Barbara, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

10/10 Excellent

Sven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything about the property especially how awesome your staff was here. Total pros all the way and no comparison if your looking for top customer service especially compared to some or most of the places around here in a 3 to 5 mile radius. The other places are not so nice, or can I say a bit scarry and very unprofessional.
Stayed 1 night in Nov 2023
Response from Manager on duty on Nov 29, 2023
Dear Sven, We want to thank you for choosing to stay with us during your recent visit to the area. We are thrilled to receive your thoughtful review and so delighted to learn you had an excellent stay with us. Our team strives to ensure comfort and unparalleled service and accommodations at every turn, and we are pleased to know we achieved this during your visit. . It was an honor to host you for your visit, and we will be privileged to have you as our guest in the future. Sincerely, Management

2/10 Terrible

James

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on duty on Dec 20, 2023
Dear valued guest, Thank you for taking the time to post this rating. We would love to know more about your stay as we are always aiming for perfection with all of our guests. Our team would greatly appreciate it if you could give the hotel a call directly to give us your feedback on your stay. Thank you for choosing us and we are looking forward to your next stay; However, next time it will be worthy of a 5 Star Review! Sincerely,Management

2/10 Terrible

Reshat

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sheets are very smelly. Their rooms are very dirty. I don’t recommend this hotel.
Stayed 4 nights in Nov 2023
Response from Manager on duty on Nov 24, 2023
Dear Reshat, Thank you for taking the time to tell us about your experience. We all work hard to try and provide a clean, comfortable environment for all of our guests. I am truly sorry to hear we did not achieve this goal with you. Please accept our apologies. We thank you for your feedback as it will be used to continue to improve our overall operations. Please visit us again so we can provide you with the stay you deserved. Kind Regards, Management

8/10 Good

Lori, Kanab

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great, very comfortable and convenient. The breakfast left a lot to be desired. There was not much selection
Stayed 4 nights in Nov 2023
Response from Manager on duty on Nov 21, 2023
Dear Lori, thank you for taking the time to review our hotel. I am truly sorry for the issues you had with our breakfast offering. I will personally look into this matter and adjust if needed. Thanks for letting us know. We look forward to your next return trip to our hotel. Sincerely, Management

10/10 Excellent

Magdalena M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here was great. I would definitely do it again. Everyone was nice and the facility was very clean.
Stayed 4 nights in Nov 2023
Response from Manager on duty on Nov 21, 2023
Dear Magdalena, Wow, we can't thank you enough for your amazing review! Here at Park Inn by Radisson Salt Lake City Midvale, we care deeply about each and every guest, and we're thrilled to see that you enjoyed your stay. We're so grateful to learn about your unforgettable experience with us; please come back soon for another pleasant visit.Sincerely,Management

2/10 Terrible

Anthor

Disliked: Cleanliness, staff & service
Stayed 6 nights in Nov 2023
Response from Hotel Manager. on Nov 16, 2023
Dear Anthor,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert.Sincerely, Hotel Manager

8/10 Good

Mary

Stayed 1 night in Nov 2023
Response from Manager on duty on Dec 5, 2023
Dear Mary, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager. on Nov 11, 2023
Dear Thomas,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again.Sincerely, Hotel Manager

6/10 Okay

Cathy

Traveled with family
Disliked: Staff & service, property conditions & facilities
Very Dissatisfied
Doors were locked upon late arrival, and had to wait for someone to answer the door and let us in. No plug in the drain in the bathtub, so kids could bath. Walls were thin and could hear ice machine, doors closing, and people moving around in neighboring rooms. Mattress covers had stains on them. Soap felt like clay when used. When I asked about additional charges of $6.44 and $3.22, I was told that I would have to contact who I booked the room with. Then I asked for a receipt and they told me they didn’t provide receipts that I needed to contact who I booked my room with. Will never stay here again, and I travel annually to an event in the area!!!
Stayed 3 nights in Nov 2023
Response from Manager on duty on Nov 6, 2023
Dear Cathy, we are all very concerned with the comments you wrote about your recent stay. First, let me start by apologizing for the issues you experienced. This is very unusual and by far do not represent the level of guest satisfaction we all aim to achieve. Trust me, we are going to review your comments with our management team during our next daily meeting. I will ensure each department head is aware of your experience and have them create a plan to prevent this from happening going forward. Again, please accept our apology and we do hope you are able to give us another opportunity to show you how we used your comments to improve our overall operations. Sincerely, Management

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was put in a room that was right next to an exterior door and the light rail. It was noisy all night.
Stayed 4 nights in Oct 2023
Response from Manager on duty on Nov 5, 2023
Dear valued guest, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Very nice hotel, good wifi, clean, nice pool and hot tub. Very easy to park and get into hotel.
Stayed 1 night in Oct 2023
Response from Manager on duty on Oct 24, 2023
Dear Gary, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at Park Inn by Radisson Salt Lake City Midvale, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on duty on Oct 24, 2023
Dear value guest, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dina Monaco medical trip
Staff was amazing , room and service was great. Felt safe and will definitely stay here when I’m back in Utah
Stayed 2 nights in Oct 2023
Response from Manager on duty on Oct 20, 2023
Dear valued guest, Wow, we can't thank you enough for your amazing review! Here at Park Inn by Radisson Salt Lake City Midvale, we care deeply about each and every guest, and we're thrilled to see that you enjoyed your stay. We're so grateful to learn about your unforgettable experience with us; please come back soon for another pleasant visit.Sincerely,Management

2/10 Terrible

Breezie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Area surrounding hotel was unclean as well as inside the halls to the hotel only thing that was nice was the lobby and parking was terrible. Once we arrived to our room the entire hall way and room smelled very bad and almost like it was trying to be covered up by something that didn’t work…our fridge did not work and wouldn’t close and we had a cooler full of perishables that went bad. The bath tub drain plug was not functional as it would’ve been nice to take a bath after a long weekend of driving. Breakfast was out of a lot of essentials both days. Hotel staff kept knocking on the door before check out around 10am or earlier when check out was at 12 but they didn’t speak the same language or have anyone come down that did so they kept coming back and leaving. Nothing was resolved. Terrible stay.
Stayed 2 nights in Oct 2023
Response from Manager on duty on Oct 17, 2023
Dear valued guest, Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the many issues that you encountered. We have reviewed all of your comments as a management team, and each department head will formulate a plan to ensure that the risk of such issues occurring again are minimized. We apologize sincerely for not providing you with a better stay.Sincerely, Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on duty on Oct 16, 2023
Dear valued guest, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay.Sincerely,Management

4/10 Poor

Freda

Liked: Cleanliness
Disliked: Property conditions & facilities
Needs serious updating.
Stayed 1 night in Oct 2023
Response from Manager on duty on Oct 17, 2023
Dear Freda, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

6/10 Okay

Megan

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 7 nights in Oct 2023
Response from Manager on duty on Oct 15, 2023
Dear Megan, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at Park Inn by Radisson Salt Lake City Midvale, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management

4/10 Poor

Bruce

Traveled with family
Broken tub, dirty linens, overall not clean
Stayed 3 nights in Oct 2023
Response from Manager on duty on Oct 13, 2023
Dear Bruce, thank you for taking the time to complete this review. We are truly sorry to hear you were not satisfied with your overall experience at our hotel. Our goal is to try to insure each and every guest is 100% satisfied with the overall value during their stay. It saddens me to read we did not achieve this with you. Please accept our most sincere apology. I will research this matter with my team to see if anything can be done to improve our overall operations. Please allow us the opportunity to host you again if you are ever in the area and need accommodations. Kind Regards, Management

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
WSnt able to stay there . Need my one key points back. Wouldnt let me check in bevausw they wanted 250 deposit
Stayed 1 night in Aug 2023
Response from Manager on duty on Oct 13, 2023
Dear Matthew, thank you for sharing your experience. We do have a policy in place for anyone paying with Cash. Please contact us directly at the hotel if you would like more information about the policy. Thanks, Management,