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Reviews of Country Inn & Suites by Radisson, West Valley City, UT

2.5 out of 5
Country Inn & Suites by Radisson, West Valley City, UT
3422 Decker Lake Dr, West Valley City, UT

Reviews

6.8
Rating 10 - Excellent. 246 out of 955 reviews" "
Rating 8 - Good. 255 out of 955 reviews" "
Rating 6 - Okay. 195 out of 955 reviews" "
Rating 4 - Poor. 142 out of 955 reviews" "
Rating 2 - Terrible. 117 out of 955 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Juan Antonio

Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Good experience
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Thank you for your review we are always working to make every stay the best.

4/10 Poor

Mary

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was not accommodating and made you feel that you were bothering them with a simple question. The rooms were not the most tidy and the mattresses very uncomfortable.
Stayed 7 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Thank You for your Review,I want to apologize for the way my staff treated you I will be using this review for training my staff on how to communicate better and know their duties as the front end.

10/10 Excellent

Larissa

Liked: Cleanliness, staff & service, property conditions & facilities
If you need a clean place to stay, close to the airport with an excellent satisfying breakfast that is complimentary!! This is the place to stay!!! Also appreciate the free shuttle too and from airport!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Thank You for your review,I am truly happy to read this review it shows I am getting my staff and hotel on the right track to making every stay a great stay.

10/10 Excellent

Frances

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I know where I will want to stay every trip I take out to the area. The staff was clear and consistent and friendly. The place was extremely quiet they were updating furniture during my stay. Never heard 1 noise. I slept like a baby. I truly enjoyed my stay. Thanks Country Inn and Suites.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Thank You for your Review,Reading this review lets me know I am getting my staff as well as the hotel back on track to be a great hotel, with returning customers.

8/10 Good

Eric

Liked: Amenities, property conditions & facilities
I got a handicap room which I didn’t really want The toilet roll fell off since the holder was loose. No place to put toiletries Other than that it was nice
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Thank you for your review, I do apologize for the inconvenience on having no where for your toiletries we will be doing some upgrades to rooms. As for the room you were given that is a booking confusion. I do apologize for that as well.

6/10 Okay

Maryann

Traveled with family
Liked: Staff & service
One of the main reasons for choosing this hotel was the indoor pool. The hot tub was not even warm and the pool was too cold to use. That was disappointing. BUT! The staff was good and the breakfast was alright too.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Thank You for the review, I want to apologize for the pool being to cold as also the hot tub we have just gotten it fixed a few days before your stay.

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Thank You for your review and the thumbs up.I am always looking for things that need improvement and this review shows me im moving in the right direction.

10/10 Excellent

Dario, Costa Mesa

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Thank you for the review.

4/10 Poor

John, Green River

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Dirty holes in door and wall will not stay there again.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Thank you for your review,On behalf of all the staff we would like to apologize we didn't meet your standards on your stay.

4/10 Poor

Nichole

Disliked: Cleanliness, amenities, property conditions & facilities
Cleanliness wasn’t the best. Stains on the carpet and walls. Damage to doors/walls. Room was smelly. The door was open to the kitchen during breakfast which let a strong cleaner smell into the food area. The cook was also using her fingers to eat which was seen with the kitchen door open.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Thank you for the review,I would like to apologize for your room and also I have been working on upgrading and training staff.

4/10 Poor

Joseph

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hot water didn't work, wifi didn't work, hot tub was broken
Stayed 7 nights in Mar 2024
Response from General Manager on Apr 22, 2024
Thank you for the review

4/10 Poor

Joleen

Disliked: Staff & service, property conditions & facilities
Response from General Manager on Apr 22, 2024
Thank you for the review,

10/10 Excellent

Jenna Gatherum

Stayed 4 nights in Mar 2024
Response from General manager on Apr 22, 2024
Thank you for your review

10/10 Excellent

Christopher

Stayed 1 night in Mar 2024
Response from General Manager on Apr 22, 2024
Thank you for the review

8/10 Good

Lauri

Liked: Cleanliness, staff & service
👍
Stayed 1 night in Mar 2024
Response from General Manager on Apr 22, 2024
Thank you for your review and also the thumbs up we are moving in the right direction always improving on our standards

2/10 Terrible

Marcus

Traveled with family
Very dirty room. Spit marks on wall. Dirty rag wedged between toilet seat and back. Stained mattress. Worst room I’ve been in frankly.
Stayed 2 nights in Mar 2024

4/10 Poor

Jonathan

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
The property is old and dirty. Rugs, walls and decor lools worn and stained. Un friendly service and random charges.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 21, 2024
I am sorry we didn't meet your expectations on your stay. Did you bring any issues to attention with any management team member before leaving?

2/10 Terrible

Virginia

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk person who checked us in wasn’t friendly. The hotel room was dirty. There were dirty towels from previous guests still in the room. The windows were open, it was cold and drafty even once we closed them. It was winter when we stayed, so not ideal at all. There was an old, dirty, pee stained towel stuck between the toilet lid and back of the toilet. Overall it just wasn’t clean in the room. We won’t be staying here again.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 21, 2024
Thank You for your review.I do apologize for your not great stay, Did you speak with the management team about the above stated issues? i will look into this and reach out to you next week.

10/10 Excellent

Catherine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There wasn't much toilet paper in the bathroom, but other than that is was great.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 5, 2024
Thank You for your review I will make sure every room has a suitable amount of toilet paper.

10/10 Excellent

Rachael

Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Thank You for your review.

4/10 Poor

Jacob

Liked: Staff & service
Disliked: Property conditions & facilities
Beds are absolutely horrible. Felt like sleeping on solid springs.
Stayed 2 nights in Feb 2024
Response from General manager on Feb 22, 2024
I do apologize for not exceeding your expectations for your stay, We will be doing some upgrades to the rooms soon.

10/10 Excellent

Barbara, Millcreek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very comfortable. I was treated very well by the service people.
Stayed 11 nights in Jan 2024
Response from General Manager on Feb 22, 2024
Thank You Barbara for your review I am very Glad your experience was great.

2/10 Terrible

Nelson

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I consider this property - one star. The owner is rude and arrogamt right off the back. I paid for four days stayed just one night and checked myself out. Not recommended at all.
Stayed 4 nights in Dec 2023
Response from General Manager on Feb 22, 2024
I am sorry we did not exceed your expectations for your stay.

6/10 Okay

Sydney

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We really like one of the front desk girls, we enjoyed the room however there were several stains from previous guests. We got charged from our deposit for getting makeup on rags. She said they would stain and wouldn’t come out.
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 22, 2024
Thank You for your review, I do apologize for the charges but it is our policy when towels and linens are stained.

10/10 Excellent

William

Stayed 1 night in Jan 2024
Response from General Manager on Feb 22, 2024
Thank you for your rating, We will continue to strive and make every stay a stay that counts.

10/10 Excellent

Joni

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here twice now and both experiences were fantastic. The staff are super friendly and helpful. They were so welcoming to all of us, doggie included! I would definitely recommend this hotel!!!
Stayed 1 night in Dec 2023
Response from General Manager on Feb 22, 2024
Thank you for the review, We are always trying to make you feel at home when you arrive and during your stay.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Run Down
Breakfast was reheated food from the day before both days, dry and not great. Beds are spings and extremely uncomfortable. Shower floor felt like it was going to fall through. Door keys work sometimes. Pool hot tub was closed, missing tiles all over, mold on the ceiling, had to ask for towels up front cause the pool towels were used laying around the pool area. Overall the price was about the only bonus and would have spent more for something better had we known it was that ran down.
Stayed 2 nights in Dec 2023
Response from General Manager on Feb 22, 2024
I am sorry your stay wasnt great We are always trying to make a stay one that is great. We are currently making some changes to the hotel.

10/10 Excellent

Beeka

Stayed 2 nights in Dec 2023
Response from General Manager on Feb 22, 2024
Thank You for the review.

2/10 Terrible

Ann

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AVOID THIS PLACE!!! Rooms are old and broken down, room will be searched before removing your belongings and you can’t be present before checking out!! They kept my $200 deposit claiming I made a dime size stain on one of the towels!! Same thing was happening to the other people checking out!!
Stayed 2 nights in Dec 2023
Response from Dawn Guzman on Feb 22, 2024
I do apologize for your experience at the hotel there had to have been more damages to keep the full 200.00 deposit as we only charge for damages we can prove. Pictures are taken upon the guests leaving the room when there are visible damages.

8/10 Good

Shannon

Stayed 1 night in Dec 2023
Response from General Manager on Feb 22, 2024
Thanks for your review

10/10 Excellent

Joni

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, very friendly and helpful. They were very accommodating with our dog and children. Great place to stay!!!
Stayed 1 night in Dec 2023
Response from General Manager on Feb 22, 2024
Thank You for the review we are constantly trying to make every stay a great stay.

10/10 Excellent

Beeka

Liked: Amenities
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
It was fine for what we were there for, the ice machine wasn’t working, dirty in the bathroom, shower head and faucet needs to be replaced! Overall the bathroom needs a renovation!
Stayed 2 nights in Dec 2023

10/10 Excellent

Beeka

Stayed 2 nights in Dec 2023

4/10 Poor

Alex

Disliked: Staff & service, property conditions & facilities
My main complaint was I was not informed about the the hot tub being closed and the stains all over the carpet
Stayed 1 night in Dec 2023

10/10 Excellent

Rudy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Lou

Stayed 1 night in Nov 2023

6/10 Okay

Peter

Traveled with family
Young woman who works at check-in county is not friendly and has a chip on her shoulder. Not a happy person at all. Woman in the evening was so friendly and helpful.
Stayed 3 nights in Nov 2023

6/10 Okay

Shelly

Traveled with group, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
There was a robbery across the street. Cop cars everywhere. One of the workers came into our room without us getting the door first, just came walking in! Told us we’re going to be late for check out. When my son tried telling him we got the room for 2 nights, he didn’t believe him. Then left, came back in again with his own key card and apologized he got the wrong room. Like what? Who just comes in someone’s room like that. Knock first, let us come to the door.. make dang well you have the correct room! Will never stay here again. Oh and they double charged us for the room. I paid for the room in advance and when my husband checked in they charged him again! Still waiting on the 200 refund.
Stayed 2 nights in Nov 2023

4/10 Poor

Chelsey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good for 1 night the sink in the bathroom leaked arount foucet in room 217 but other then that it was great 👍
Stayed 1 night in Nov 2023

6/10 Okay

Tony

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The bathroom door had a hole that was halfway repaired and the bottom of the door was coming apart. The bathtub was very squeaky and spongy to walk on. Otherwise, everything was very good, room, TV, channel line-up, heating & cooling, staff helpfulness, and breakfast was all good.
Stayed 1 night in Oct 2023

2/10 Terrible

Guided

Stayed 1 night in Oct 2023

10/10 Excellent

charles, Draper

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of local police in the area
Stayed 3 nights in Oct 2023

10/10 Excellent

amber

Stayed 1 night in Sep 2023

10/10 Excellent

Katie

Traveled with partner
Liked: Staff & service, amenities
The property was just fine. Some things looked old and outdates which inturns looks dirty.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kari

Stayed 2 nights in Sep 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
Warm and welcoming
Very friendly staff. It was bad luck that there was an issue requiring a room repair when we arrived so my room changed last minute. Seems like they were on top of fixing it. But the manager was personable and apologetic and very concerned with making sure my stay went we. I would stay here again.
Stayed 1 night in Sep 2023

8/10 Good

Martin, Chicago

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Sep 2023

6/10 Okay

Guadalupe

Stayed 1 night in Sep 2023