Ratings based on 836 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom R,NY

Posted Apr 20, 2015
The hotel it's self promised me a shuttle back and forth from the convention center before I decided to book through Expedia and out of the 27 times I went back and forth from the convention center, the shuttle was only available 2 times! I was also told I would be charged on check out and incidentals and taxes would be all held on check in, however, every single day the hotel was holding a different amount on my card hence throwing off my entire budget during my trip. When checking out a front desk clerk asked me what I thought about my stay and I kindly expressed the negatives and she did nothing about it nor apologized, and "well okay". This hotel customer service really sucks ! They didn't even offer me a warm cookie to make me feel better.
3 out of 5
by A verified travelerfrom Seattle

Affordable but less than ideal location

Posted Apr 12, 2015
Pros: The beds are comfortable.
Cons: New windows would be great.
Location: Location is not ideal and there is nothing interesting close by.
We stayed at this hotel in November 2015. The outside looks a bit dated, but the inside is not too bad. The atrium in the middle is nice and all of the doors open to the atrium. We stayed in a one bedroom suite and the room was smaller than anticipated. The room was clean and the bed was comfortable. We had a view of downtown, but unfortunately the condensation between the window panes kind of ruined it. The first morning we were there the power went out at about 7am and remained out for most of the day. We received a free breakfast that morning, but it was cold by the time we went down to the restaurant. The hotel is close to the light rail if you want ti take it downtown. It is really quite a walk to get downtown especially in the cold. The neighborhood around the hotel is less than ideal, as it seems to be a haven for the homeless. We did not feel safe walking in the area. All in all the hotel is reasonably priced, but due to the location, I would not stay here again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Southeast UT

Beautiful hotel. Very, very nice.

Posted Mar 30, 2015
Very, very nice stay. Lovely rooms. Very clean. Great pool. Great staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Convenient Location

Posted Mar 9, 2015
Pros: Free parking was a plus.
The staff were very very friendly and could not do enough for us. The lady that served us breakfast went out of her way to accomodate my food allergies. The lady at the desk gave great recommendations, and was very familiar with the area. All the staff exceeded out expectations. Very impressed. Our room was very spacious, and quiet.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Tucson, AZ

Beautiful hotel, but understaffed at desk.

Posted Mar 9, 2015
Pros: Location and nice, well maintained building..
Cons: Service in desk area.
Location: Virtually the same as the "Grand American" at less than half the price.
Beautiful hotel in great location to enjoy downtown SLC. However, we had a long wait when checking in and when you have additional needs/questions there is no one to ask. No bell men, no concierge, no nothing. It looked like there were too many supervisors and not enough people actually tending to guests needs.
4 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful facility!

Posted Feb 23, 2015
The stay was great, wonderful location! The only glitch in the whole thing was being snubbed by the Assistant General Manager. He walked out the door in front of my wife and I and just let the door fall on us. I am sure his mind was elsewhere, but is sure looked bad. The other employees were excellent! nice polite and kind! Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler

nice pool area room furniture dated

Posted Feb 20, 2015
Pros: open area on main floor restaurant and dining area
Cons: furniture is dated
Location: great location
nice place liked parking space and ease to get there
5 out of 5
Recommended
for Everyone
by A verified travelerfrom SLC, UT

clean, classy, awesome.

Posted Feb 19, 2015
this was A great hotel I would stay here again. The one thing I would change is the service that we got at the hotel restaurant Steven's, I think that's what it's called. But overall one of the best hotel experiences i've had in all of my travels.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Redding, CA

Posted Feb 17, 2015
Pros: Friendly, helpful, and cookies. And, did I mention the cookies. Oh, yeah, and they even had cookies. Airport shuttle.
Location: Ski Lots of close shops to rent equipment
Clean, efficient, quiet. Big room. Good restaurants within walking distance (less than a mile).
3 out of 5
Recommended
for Everyone
by A verified travelerfrom UT

Old heating and cooling

Posted Feb 16, 2015
The room was stuffy when we first arrived. We turned on the AC and left for the day. When we got back, the room was still hot and muggy after having the AC on all day. Staff came to the room and told us that was as good as it was going to get because their heating and cooling system was old. Offered a fan that was really busted up, but it helped. The hotel was really nice if it were not for being too hot for the majority of the stay.