Ratings based on 863 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Albany, NY

Probably the best option for downtown SLC

Posted May 11, 2015
Pros: Location, room size and cleanliness head and shoulders above other SLC options
Cons: Offer free bottled water in room
Location: It's close to anything downtown, including U campus
Location is ideal, and the free parking is a definite plus. Rooms are spacious and comfortable. Overall an outstanding experience.
2 out of 5
by A verified travelerfrom R,NY

Posted Apr 20, 2015
The hotel it's self promised me a shuttle back and forth from the convention center before I decided to book through Expedia and out of the 27 times I went back and forth from the convention center, the shuttle was only available 2 times! I was also told I would be charged on check out and incidentals and taxes would be all held on check in, however, every single day the hotel was holding a different amount on my card hence throwing off my entire budget during my trip. When checking out a front desk clerk asked me what I thought about my stay and I kindly expressed the negatives and she did nothing about it nor apologized, and "well okay". This hotel customer service really sucks ! They didn't even offer me a warm cookie to make me feel better.
3 out of 5
by A verified travelerfrom Seattle

Affordable but less than ideal location

Posted Apr 12, 2015
Pros: The beds are comfortable.
Cons: New windows would be great.
Location: Location is not ideal and there is nothing interesting close by.
We stayed at this hotel in November 2015. The outside looks a bit dated, but the inside is not too bad. The atrium in the middle is nice and all of the doors open to the atrium. We stayed in a one bedroom suite and the room was smaller than anticipated. The room was clean and the bed was comfortable. We had a view of downtown, but unfortunately the condensation between the window panes kind of ruined it. The first morning we were there the power went out at about 7am and remained out for most of the day. We received a free breakfast that morning, but it was cold by the time we went down to the restaurant. The hotel is close to the light rail if you want ti take it downtown. It is really quite a walk to get downtown especially in the cold. The neighborhood around the hotel is less than ideal, as it seems to be a haven for the homeless. We did not feel safe walking in the area. All in all the hotel is reasonably priced, but due to the location, I would not stay here again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Southeast UT

Beautiful hotel. Very, very nice.

Posted Mar 30, 2015
Very, very nice stay. Lovely rooms. Very clean. Great pool. Great staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Convenient Location

Posted Mar 9, 2015
Pros: Free parking was a plus.
The staff were very very friendly and could not do enough for us. The lady that served us breakfast went out of her way to accomodate my food allergies. The lady at the desk gave great recommendations, and was very familiar with the area. All the staff exceeded out expectations. Very impressed. Our room was very spacious, and quiet.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Tucson, AZ

Beautiful hotel, but understaffed at desk.

Posted Mar 9, 2015
Pros: Location and nice, well maintained building..
Cons: Service in desk area.
Location: Virtually the same as the "Grand American" at less than half the price.
Beautiful hotel in great location to enjoy downtown SLC. However, we had a long wait when checking in and when you have additional needs/questions there is no one to ask. No bell men, no concierge, no nothing. It looked like there were too many supervisors and not enough people actually tending to guests needs.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Very comfortable

Posted Feb 25, 2015 on Hotels.com
Usually stay across the street at little america but not anymore, my stay was great. Such a comfortable hotel.
4 out of 5
Recommended
for Couples
by R Josephfrom SLC

Everything is just fine here

Posted Feb 24, 2015 on Hotels.com
Was central in downtown where we were playing for the weekend- It seems the headboards were back to back on the walls so it was quite easy to hear neighborhood rooms during the night/morning
4 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful facility!

Posted Feb 23, 2015
The stay was great, wonderful location! The only glitch in the whole thing was being snubbed by the Assistant General Manager. He walked out the door in front of my wife and I and just let the door fall on us. I am sure his mind was elsewhere, but is sure looked bad. The other employees were excellent! nice polite and kind! Thank you!
4 out of 5
Recommended
for Couples
by A verified traveler

A great hotel, but a bad neighborhood.

Posted Feb 21, 2015 on Hotels.com
A great hotel, but a bad neighborhood.