Ratings based on 161 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
80% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle

miserly with kitchen supplies

Posted Mar 24, 2015
Pros: location, fact that it was walking distance to a whole foods.
Cons: No pool, hot tub, exercise equipment. Stock rooms prior to guest arriving.
Location: Whole Foods, park close by. 30 min to Park City.
The bed was comfortable. We had to ask for plates, silverware etc. No paper towels. Dish soap in 1 time use packets - had to ask for more.
Comment from Hotel Management
Apr 13, 2015 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay was not what you expected and that you were not informed of our new dishware policy. We no longer keep dishes in guest rooms for sanitary reasons; however, these items are available upon request at the front desk. In response to your feedback, I am using your comments to help coach our staff and make sure our hotel policies are clearly communicated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 14, 2015
I stayed here for 3 weeks and it was a good experience. The room was clean and the staff were super nice.
Comment from Hotel Management
Mar 31, 2015 by Manager, Hotel Management
I appreciate you taking the time to write such a fantastic review about your stay with us. It's great to hear that you had a clean room, and our staff was friendly and accommodating. These shout-outs to us really help boost team morale, and allows us know we are moving in the right direction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
2 out of 5
by A verified travelerfrom Cancun

Very clean and confortable.

Posted Mar 2, 2015
Pros: It's near downtown and near the airport.
Cons: Internet = super slow - hard to connect. Have to keep trying several times to connect.Then they try to sell you on upgrade. TV doesn't work its blocke
Location: Olive Garden Rest. Red Lobster Rest. and some shops around.
Stayed for three nights. The room was clean and confortable, but there is no maid service. You need to keep it clean and do your bed. Every thing worked as it´s supposed to and the rooms have a good kitchenette.
Comment from Hotel Management
Mar 24, 2015 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. In response to housekeeping, we provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. I apologize that this was not explained to you upon check-in and I will make sure we clarify our hotel policies moving forward. I regret to hear that you also had issues with our internet connection. The free internet should be up to an acceptable speed to where this is not an issue. I will look into it. Your comments were reviewed by the staff, and we will coach further to make sure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Stay here every time we visit SLC

Posted Feb 2, 2015
See above. This time got king bed room. Much bigger room and quieter too.
Comment from Hotel Management
Mar 6, 2015 by Manager, Hotel Management
Thank you for taking the time to write a review of our hotel. It is so rewarding to read that you stay with us every time you visit the area. Thank you for your comments. It's great to hear that you were so pleased with your room and stay. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom utah

Close to Westminster

Posted Feb 1, 2015
I had meetings at Westminster college. We arrived early hoping we could check in so my husband could stay in the room while I was in meetings. We were allowed to do so. The rooms are very clean and recently remodeled. The pictures on the wall were beautiful. It was clean and comfortable. The staff was very friendly
Comment from Hotel Management
Mar 6, 2015 by Manager, Hotel Management
Stephanie - I appreciate you taking the time to write such a great review. I truly appreciate your comments regarding our location being convenient, that we were able to accommodate your reservation with an early check-in and that you really enjoyed the cleanliness of our hotel. I'm glad that you were so satisfied with your stay and that our friendly staff took good care of you. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
5 out of 5
Recommended
for Business Travelers
by ericfrom Cape Cod, MA

Great Value, Great Location, Very Functional

Posted Jan 12, 2015 on Hotels.com
Surprising great value. Location is VERY convenient for sking, Westminster, shopping, etc. At the price I paid, I will continue to use this hotel.
Comment from Hotel Management
Apr 4, 2015 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. We appreciate the kind comments about your recent stay with us. It is great to read that you found our hotel to be such a great value, and that our location was convenient for skiing. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
2 out of 5
Recommended
for Families
by Jodifrom Wisconsin

Ok for 2 nights

Posted Jan 8, 2015 on Hotels.com
Room itself was ok. Nicely decorated. It had a Small kitchenette but no coffe maker, utensils or dishes. Found someone else's leftovers in fridge/ freezer so it makes you think how much they really go thru & clean. Their night desk personnel was slightly rude. Their idea of " breakfast " was coffee, apples, pkgs of instant oatmeal & granola bars. My rm was on ground floor facing parking lot & You can hear the rooms next to you & traffic which was disturbing at times after a 20+ hr drive. I wouldn't pay the $ to stay there again but got a "special" rate online & it was close to where my son was. Lots of shops/ food within walking distance very close by which was nice.
4 out of 5
Recommended
for Personal Event
by Cozettafrom Moore, Ok

visit

Posted Dec 10, 2014 on Hotels.com
The first room I was assigned, had been smoked in. Smell was terrible. The counter employee was wonderful in finding me a new room.
Comment from Hotel Management
Feb 21, 2015 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. I am ecstatic to read your remarks about your experience with our staff. However, I am very sorry that that you entered a room that was not up to standard and had a smoke odor. To ensure that a situation like yours doesn't happen again, my housekeeping team will be working to better deodorize rooms before guests are checked into them. Our team is committed to satisfying our guests, so we are very thankful for your feedback. Thank you for choosing Extended Stay America. We hope we have the opportunity to see you again in the future.
2 out of 5
Recommended
for Families
by jackfrom Prescott,AZ

A little less than desirable

Posted Nov 24, 2014 on Hotels.com
We stayed for three nights. The first night we were given a key card that didn't work. Then given another room and the key card worked but the trash in the room had not been removed from the prior occupant. When we settled into the bed, we found a live bug between the mattress sheet and the top sheet. we removed the bug and slept fine after that. The staff was very apologetic and didn't charge us for that room and gave us another room for the next two days. The next room was clean and had no problems the first day, ironically, the second morning during the morning shower, the pipes made noise loud enough to wake others. There were other rooms with the pipes making noise that we could hear from our room.
Comment from Hotel Management
Feb 7, 2015 by Manager, Hotel Management
Jack - The feedback provided in your review is much appreciated. I am so disappointed that there were issues with your keys, cleanliness of your room and noisy pipes. I will be meeting with our housekeeping and maintenance staffs to ensure these issues are properly addressed. Thank you for bringing this to our attention. We hope that you will stay at our hotel, or any of our other brand locations in the future.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Beaver Utah

Clean small place

Posted Nov 23, 2014
Pros: The nature area behind the Hotel
Cons: The breakfast selection and variety
Location: Good dining and shopping options
The location worked well for us, the hotel is located close enough to the freeway entrance for convenience. There is a great variety of choices for near by dining and shopping. The room was small, however that was o be expected, the bathroom was a decent size compared to the living and sleeping area. We had a over all good experience and would stay there again.
Comment from Hotel Management
Nov 27, 2014 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about the property and your experience; however, we apologize that the grab-and-go breakfast did not meet your expectations. Your feedback on this issue will be useful to us as we continually work to improve our selection. Our team is committed to satisfying our guests, so we are very thankful for your feedback. If you have any additional feedback, we would like to hear it. I do hope that you will return to our hotel, or any other Extended Stay America location in the future.