Exterior

Reviews of Hilton Garden Inn Salt Lake City/Sandy

3 out of 5
Hilton Garden Inn Salt Lake City/Sandy
277 W Sego Lily Dr, Sandy, UT

Reviews

8.8

Excellent

Rating 10 - Excellent. 601 out of 990 reviews" "
Rating 8 - Good. 261 out of 990 reviews" "
Rating 6 - Okay. 71 out of 990 reviews" "
Rating 4 - Poor. 30 out of 990 reviews" "
Rating 2 - Terrible. 27 out of 990 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought ut was a free breakfast but it was not 14.99 per person
Stayed 1 night in Apr 2024
Response from Marci J on Apr 24, 2024
Kathleen, thank you so much for sharing your feedback with us. Unlike some of the other Hilton brands, Hilton Garden Inns do not have complimentary breakfasts. We apologize if this was your understanding. We hope we can welcome you back again soon. We'd love to serve you once more.

10/10 Excellent

Shanya

Liked: Amenities
First time staying with Hilton and it was nice will definitely stay again..
Stayed 4 nights in Apr 2024
Response from Marci J on Apr 24, 2024
Shanya, we're honored to be the first Hilton hotel you've stayed in. We can't wait to welcome you back for another amazing stay. We hope there will be many more in the future.

8/10 Good

elaina

Liked: Staff & service, property conditions & facilities
Wish the breakfast was free
Stayed 2 nights in Apr 2024
Response from Marci J on Apr 24, 2024
Elaina, thank you so much for sharing your feedback with us. Unlike some of the other Hilton brands, Hilton Garden Inns do not have complimentary breakfasts. We apologize if this was your understanding. We hope we can welcome you back again soon. Have a great day!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy check in and clean room
Stayed 1 night in Apr 2024
Response from Marci J on Apr 24, 2024
James, thank you so much for allowing us to serve you. From check in to check out, we'll work hard to make each and every visit memorable. We hope to serve you again soon.

4/10 Poor

Zack

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Marci J on Apr 24, 2024
Zack, thanks for rating your stay. We're disappointed to see there were issues based on your rating. If you can kindly give us some feedback so we know what improvements can be made, we'd appreciate it. Thank you!

4/10 Poor

stephane, long beach

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Marci J on Apr 14, 2024
Hello Stephanie, thank you for choosing to stay with us. We regret your experience wasn't better and expectations were not met. Can you kindly give us more information so we know where we fell short? We hope to hear from you.

6/10 Okay

Laury

Traveled with family and small children
The chlorine in the hot tub was strong & the tub itself is dirty. The hotel does not serve a continental breakfast. I really needed some coffee.
Stayed 1 night in Apr 2024
Response from Marci J on Apr 14, 2024
Laury, thank you for your feedback. We regret you experienced issues during your stay that aren't typical for us. We'll share this with the management team as we work hard to make each and every visit exceptional.

8/10 Good

Ron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right off I15. Our room was quiet but be aware that some rooms could get freeway noise. The area around the hotel is very nice and upscale. We will be staying here again.
Stayed 1 night in Mar 2024
Response from Marci J on Apr 14, 2024
Ron, we're honored you'd choose to stay with us again when you're in the area. Thank you! Thats means the world to us. We can't wait to serve you again.

10/10 Excellent

Ryan

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
Property was ok it was most the inside
Stayed 1 night in Mar 2024
Response from Marci J on Mar 24, 2024
Ryan, thank you for recommending our hotel to others. We're glad you had a nice visit. We hope that next visit will be just around the corner.

10/10 Excellent

Melanie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to many different areas area it. In a quieter area.
Stayed 2 nights in Mar 2024
Response from Marci J on Mar 17, 2024
Melanie, thank you for taking the time to share your recent experience with us. It is through guest feedback we are able to improve and make each visit even better. In this case, it helps others also make travel choices so thank you! We hope we can welcome you back again soon.

10/10 Excellent

Marielle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Amazing service.
Stayed 4 nights in Mar 2024
Response from Marci J on Mar 17, 2024
Marielle, thank you so much for sharing your feedback about the experience at our hotel. We can't thank you enough and will work hard to earn your recommendation when you visit again.

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well run everyone on staff kind and helpful.
Stayed 6 nights in Feb 2024
Response from Marci J on Mar 9, 2024
David, thank you for letting us know you had a great stay with us. We enjoyed serving you and hope we can welcome you back again soon. All our best!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the hot tub/ jacuzzi suite.. excellent room
Stayed 1 night in Feb 2024
Response from Marci J on Mar 3, 2024
Robert, thank you for allowing us to serve you during your recent visit to our hotel. We're glad the room with the hot tub/jacuzzi met your needs. We hope we can welcome you back again soon.

8/10 Good

Molly

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Friendly and helpful staff. Room fridge and heater was a bit loud and hard to sleep through them turning on and off.
Stayed 1 night in Feb 2024
Response from Marci J on Feb 16, 2024
Molly, we're glad you chose to stay with us. Thanks you for sharing your rating and for allowing us to serve you. We'll check into the issue you describe with the heater and fridge. When you stay with us again, please let us know of any issues while you're here, so we can get them fixed immediately. All our best!

10/10 Excellent

Karol, Corona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quiet and the staff was very helpful,
Stayed 2 nights in Feb 2024
Response from Marci J on Feb 16, 2024
Karol, thank you so much for allowing us to serve you. We're glad you enjoyed a quiet stay and can recommend us to others. We hope we get to serve you again soon.

10/10 Excellent

Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything other than the hot tub had way too much chlorine in it
Stayed 1 night in Feb 2024
Response from Marci J on Feb 16, 2024
Brooklyn, thank you so much for letting us know you loved your stay with us and apologize for any issues with the hot tub. Chlorine levels are checked frequently. We hope we can welcome you back again.

2/10 Terrible

Lynn

Traveled with family
Room switched
We were given a room that we didn’t reserve. Apparently Expedia will book whatever room is available if the one you ordered somehow becomes unavailable. This was our anniversary and requested the 1 King Whirlpool room, but they gave us a Deluxe Suite instead. Very bad experience!
Stayed 1 night in Jan 2024
Response from Marci J on Jan 27, 2024
Lynn, thank you for choosing to stay with us. We're disappointed that your experience with us wasn't as you expected for your anniversary. Booking through a third-party does have drawbacks, and we apologize for this. We hope you'll choose to stay with us again.

8/10 Good

Dale

Stayed 1 night in Jan 2024
Response from Marci J on Jan 18, 2024
Dale, thank you kindly for sharing your rating. If there's anything we might do to earn that extra star, please let us know. We hope you'll return again soon.

6/10 Okay

Dustin

Business traveler
Stayed 1 night in Jan 2024
Response from Marci J on Jan 18, 2024
Dustin, thank you so much for sharing your rating. We're sorry to see the stay wasn't better. If there's specific information you can share, we'd like to hear it as it's the way we can improve. We hope to hear from you!

10/10 Excellent

Clay

Stayed 1 night in Dec 2023
Response from Marci J on Jan 8, 2024
Clay, thank you so much for rating your stay and for recommending our hotel to others. We hope that next visit will be here soon.

8/10 Good

Dustin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Marci J on Dec 18, 2023
Dustin, thank you so much for sharing your rating and for allowing us to serve you. We hope that next visit will be just around the corner. If there's anything we might do to earn that extra star, please reach out. We're here to serve and make each and every visit 5-stars.

8/10 Good

James

Traveled with family
Liked: Amenities
Nice stay with few problems. Great location.
Stayed 2 nights in Nov 2023
Response from Marci J on Dec 13, 2023
James, we're glad you had a nice stay in a great location at our hotel. We can't thank you enough for sharing your feedback with us. We hope we get to welcome you back again soon.

10/10 Excellent

wood

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a wonderful experience if only i could afford to stay more often but definitely worth the cost
Stayed 1 night in Nov 2023
Response from Marci J on Nov 26, 2023
Wood, thank you so much for allowing us to serve you once again. We're glad you had a wonderful experience. We hope we can welcome you back again soon. Happy holidays!

10/10 Excellent

Michele

Stayed 1 night in Nov 2023
Response from Marci J on Dec 13, 2023
Michele, thank you so much for rating your stay and recommending our hotel to others. We hope we get to welcome you back again soon. All our best!

8/10 Good

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I had a nice stay. Most of the staff were professional and kind. My room, and the hotel overall was clean and comfortable. I felt safe staying there. Around midnight, the guests next to me were very loud. Opening and closing the front door, talking loudly, and their dogs were barking. Someone even knocked on my door. After about a half hour, I called the front desk to complain. I was told that the guests had just checked in and to please allow them time to get settled. I understand this, but I think guests arriving at late hours should be reminded of the late hour and to please be consuderate of others around them. These guests did not quiet down until after 1:00am. I think this extended well beyond what I should have had to "be understanding" of. I would have appreciated if the front desk would have addressed it, rather than just expect me to tolerate it.
Stayed 1 night in Oct 2023
Response from Marci J on Nov 8, 2023
Alicia, thank you for the thoughtful feedback and for addressing your concerns with us. We'll share this with the management team as we can learn from this and do better. We hope you'll choose to stay with us again. Thank you!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Marci J on Nov 1, 2023
Mike, thank you for recommending our hotel to others. We appreciate the time you've taken to share and let us know how we did. We hope we can welcome you back again soon.

8/10 Good

Bobbie jo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Marci J on Oct 22, 2023
Bobbie Jo, thank you so much for rating your visit and for recommending our hotel to others. We hope we can welcome you back again in the near future. Happy travels!

10/10 Excellent

Brandy

Stayed 3 nights in Oct 2023
Response from Marci J on Nov 8, 2023
Brandy, thank you so much for rating your stay and for recommending our hotel to others. We hope that next visit will be here soon! We can't wait to serve you again.

10/10 Excellent

Amara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with great restaurant.
Great room. I also was really impressed by the quality of the food in the restaurant on site. I did a breakfast and a dinner there and both were excellent, and I'm not easy to please. I'd highly recommend this place.
Stayed 2 nights in Oct 2023
Response from Marci J on Oct 22, 2023
Amara, we're glad we were able to exceed your expectations during your visit to our hotel. That makes us smile! We can't wait to welcome you back again in the near future. Have a great day!

10/10 Excellent

Tod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Marci J on Oct 22, 2023
Tod, thank you so much for sharing your 5* rating and for recommending our hotel to others. We hope we can welcome you back again in the near future.

10/10 Excellent

Brandt L

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, easy access around town. Large rooms and nice dining options!
Stayed 2 nights in Oct 2023
Response from Marci J on Oct 15, 2023
Brandt, thanks so much for allowing us to serve you during your recent visit to the Salt Lake Valley. We're glad you enjoyed your experience and can recommend us to others. We hope we can serve you again in the near future.

10/10 Excellent

Karla

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The property is a close and easy drive to the Mountain America event center.
Stayed 1 night in Oct 2023
Response from Marci J on Oct 15, 2023
Karla, thanks for choosing to stay with us. Yes, our location is close to the event center, and we're glad that worked well for your visit. We hope we get to serve you again in the near future.

10/10 Excellent

Plamen Dimitrov

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Friendly staff. Good location. We had a pleasant time.
Stayed 3 nights in Oct 2023
Response from Marci J on Oct 15, 2023
Plamen, we're glad you had a pleasant time at our hotel. Thank you for staying and sharing. We hope we can serve you again in the near future.

10/10 Excellent

anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Marci J on Oct 4, 2023
Anna, thanks for sharing your stars...all five of them. We're grateful and appreciative and hope that next visit is just around the corner. All our best!

10/10 Excellent

MARISSA

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean, great staff and easy to access everything around town.
Stayed 1 night in Sep 2023
Response from Marci J on Sep 28, 2023
Marissa, thank you so much for sharing your kind feedback about your experience at our hotel. On behalf of our entire team, we hope we can serve you again soon.

8/10 Good

Andrew

Stayed 3 nights in Sep 2023
Response from Marci J on Sep 28, 2023
Andrew, thank you so much for rating your stay with us. If there's anything we might do better to earn those two extra stars, please reach out while you're here so we can make that next visit even better!

10/10 Excellent

Talmage

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, Nice tub, etc…
Stayed 1 night in Sep 2023
Response from Marci J on Sep 28, 2023
Talmage, it was our pleasure hosting you during your visit to the south valley area. We hope that next visit is just around the corner. We'd love to serve you again.

10/10 Excellent

Dale

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was so friendly and inviting
Stayed 1 night in Sep 2023
Response from Marci J on Sep 28, 2023
Dale, on behalf of the entire team, thank you for choosing to stay with us and for letting us know you appreciated and enjoyed our service. We hope we can welcome you back again soon.

10/10 Excellent

Jaymie

Stayed 1 night in Sep 2023
Response from Marci J on Oct 15, 2023
Jaymie, thank you so much for rating your stay with us. We're glad you enjoyed your visit and can recommend us to others. We hope we get to serve you again soon.

10/10 Excellent

Julie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my hotel of choice
The staff members at this location are always friendly and helpful. The process for checking in and out is quick and efficient. The rooms are comfortable, I always get a good night of sleep. I like to order breakfast from the menu, but the buffet options do look good.
Stayed 3 nights in Sep 2023
Response from Marci J on Sep 17, 2023
Julie, thank you for choosing to stay with us again. From check to check out, we're glad the process is quick and efficient. We sure appreciate you and hope your next visit will be just around the corner.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here before and I love it. The staff is helpful. The rooms are clean.
Stayed 8 nights in Sep 2023
Response from Marci J on Sep 11, 2023
Thanks for choosing to stay with us again, Brad. That means the world to us, and we hope we can welcome you back again soon.

8/10 Good

Holly

Traveled with family
Liked: Amenities
Check in was easy and fast
Stayed 2 nights in Sep 2023
Response from Marci J on Sep 11, 2023
Holly, we're glad check in was fast and easy during your recent stay with us. We hope we can welcome you back again soon for another relaxing visit.

10/10 Excellent

Luis A Barbier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 1 night in Sep 2023
Response from Marci J on Sep 11, 2023
Luis, we're glad you had a good experience with us and can share that with others who may be considering our hotel. We hope we get to serve you again.

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Marci J on Aug 28, 2023
Lynn, thank you for rating your stay and for choosing to stay with us. We hope we get the opportunity to welcome you back again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Marci J on Aug 28, 2023
John, thank you so much for rating your stay and for allowing us to serve you. We hope we get the opportunity to serve you again soon.

6/10 Okay

Kathleen, SHOHOLA

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We had no hot water the first night and were too exhausted to complain. In morning no hot water again, they finally checked another room and had us move there.
Stayed 2 nights in Aug 2023
Response from Marci J on Aug 19, 2023
Kathleen, thank you so much for allowing us to serve you. We apologize there were hot water issues during your stay and are glad we were able to move rooms quickly after you let us know of the issue. We hope you'll choose to stay with us again.

8/10 Good

debra

Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in Aug 2023
Response from Marci J on Aug 19, 2023
Thanks for sharing your succinct feedback of your stay with us. :) We're glad you can recommend us to others, and we hope we can welcome you back again soon.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Marci J on Aug 19, 2023
Rebecca, many thanks for rating your stay and for recommending our hotel to others. We can't thank you enough as we know there are so many options out there. We hope we can serve you again soon.

10/10 Excellent

sharon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Marci J on Aug 19, 2023
Sharon, thank you kindly for rating your stay and for validating our efforts to make the most of every visit. We hope we can welcome you back in the near future.

6/10 Okay

Kim

Liked: Staff & service
There was no hand soap in the bathroom, but the sink or in the shower. The room had a funky musty kind of smell- pry due to there being no fan in the bathroom. There were people above our rooms that were jumping, running, stomping in their rooms at night- so we didn’t get to sleep that well. We had to swipe/insert our keys several times before the doors would unlock. For a Hilton, this room was less than ideal.
Stayed 1 night in Jul 2023
Response from Marci J on Aug 19, 2023
Kim, thanks for sharing your feedback. We apologize for the issues you experienced during you stay as this isn't typical for us. We'll share it with the team and use it as a coaching tool to make things better. If you stay with us again, and we hope you will, please let us know of any issues while you're here so we can correct them immediately. Thank you!