Ratings based on 777 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Couples
by A verified traveler

Good overall, disappointed they charged for wifi

Posted Jan 1, 2015 on Hotels.com
I was not impressed that they charged for wifi.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Popp

Nice hotel, close to everything

Posted Dec 30, 2014
Only problem is you pay for wifi. In this day and age, I'd rather have wifi than tv. Don't make me pay extra for it, just add it to your rate. This annoyed us greatly. Especially since its a clean comfortable hotel.
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Good and very comfortable hotel

Posted Dec 29, 2014 on Hotels.com
Very comfortable and close to downtown. Good services and high luxury level for this price
3 out of 5
Recommended
for Couples
by A verified traveler

Awful Vending Machines and Rude Staff

Posted Dec 27, 2014 on Hotels.com
Well, for starters none of their vending machines work. We stayed on the 18th floor, first thing I did when I got there was try to grab a drink. It sucked up my money. I went down to the main floor(18 floors down) and got my money back for it. I then went to the 17th level vending machine and tried again. Same issue, then same down to the 15th floor. Then, after we gave up on the vending machines, they told us there was a gift shop that sold drinks. NO WAY, THANKS! We went into the gift shop and the prices were hefty(as to be expected). The lady working in the gift shop was on her phone watching a movie. Usually I wouldn't be too rude about that, no big deal, you probably get bored.. That was until I asked her how much the drinks were. She looked up at me like I had taken her bucket of gravy with these angry, angry eyes. She said, "Two dollars!" in a very rude and annoyed way, then went back to her movie. We grabbed our drinks, put them on the counter then waited for her to pause her movie for us to check out. She didn't speak while she checked us out, she didn't smile, she didn't even look at us. The most she said was our total. Other than that, pretty nice hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Highlands Ranch

Great downtown location. Very nice and clean.

Posted Dec 24, 2014
Just a quick one night stopover on a road trip. Excellent property, friendly staff, great location.
4 out of 5
Recommended
for Business Travelers
by Brenda

This traveler left a rating score only Posted Dec 22, 2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified traveler

Downtown Hilton

Posted Dec 22, 2014
Cons: Everything was great!!!!
Location: Everything is close by!!
The lobby was lovely and they had three hidden elves for the kids to find and get a little gift. The room was clean and comfortable with a great view of the city. The hot tub was big and the pool was chilly but fun!! Great hotel we will stay again.
3 out of 5
Recommended
for Business Travelers
by Joshfrom Rexburg

Ok

Posted Dec 19, 2014 on Hotels.com
Everytime we would call for car, or service up front it would just ring. I would have to call two or three times. The room needs repairs! Broken toilet paper holders,large pieces paint chipping on ceiling/walls. The worst part of the experience was the tub would my drain when showering. It was gross to have my feet in standing water. I have pictures of everything. I was not impressed at all with this place. Manager has yet to respond to my experience when I emailed them.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotels very comforting

Posted Dec 19, 2014
Very comfortable clean and good parking. Pool is amazing.
2 out of 5
by A verified traveler

No morning food

Posted Dec 18, 2014
The lack of complimentary breakfast was a down rating.