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Went with my mom to see the journey concert this March it was so clean and nice people was friendly easy check in! Would definitely stay here again!!!
irene
Stayed 2 nights in Mar 2024
Response from Gary Gregg, General Manager on Mar 27, 2024
Thank you irene for staying with us. We appreciate your business and your comments. We look forward to your next visit with us.
6/10 Okay
Jonathan
Traveled with partner
Mar 25, 2024
Liked: Staff & service, amenities
Disliked: Cleanliness
Room phone was sticky and covered in something purple...grape soda? Chewed gum stuck to the wall. Just a big ole wad hanging out on the wall above head height.
Jonathan
Stayed 1 night in Mar 2024
Response from Gary Gregg, General Manager on Mar 25, 2024
Thank you for staying with us and sharing your experience. I will make sure to share your comments with my housekeeping team.
We had issues with the lady that was on shift when we checked in at 3pm. We walked in to check in and she continued to speak with a Staff member without letting us know it will be a minute. After speaking with the staff member she continued to answer the phone while we were waiting to check in.
2nd incident I called in the morning and requested a crib to be put into our room so we didn’t have to bring a pack N play they told us they will put it in our room for us. When we arrived the lady on shift told us there wasn’t any cribs made us upset due to not bringing the pack n play for our youngest thinking there was cribs available
We got extra blankets for our kids and the blankets we have received were dirty and disgusting. We were already upset when we pulled out the pull out bed it was disgusting and tons of stains on top of springs going into your back while laying down.
There were tons of dirt stains on the comforter as well as women hair on the pillowcases.
Kiersten
Stayed 1 night in Mar 2024
Response from N on Mar 4, 2024
We want to sincerely apologize for these issues that you experienced upon your stay at our hotel. Rest assured, this is not the kind of experience we want our guests to have when choosing to stay here. These issues will be addressed and help provide coaching to our staff to ensure all of our guests have a pleasant and wonderful time here. Thank you for staying with us.
When we hot there the power was out. We couldn't check in and we had 2 kids who needed diaper chnages. We were offered a bathroom and to sit in the dining room until power came back on. We were able to swim and sit in the hotntub qhile we waited. It was about 630 before we could check in our room.
Natasha
Stayed 1 night in Mar 2024
Response from Gary Gregg, General Manager on Mar 3, 2024
Thank you for sharing your experience with us. I apologize for the delay in check in due to the power outage. Thank you for staying with us.
The pool was closed for renovations which was sad but I received a much appreciated phone call and notification by email that it would be closed. The staff was amazing, and the breakfast was delicious with lots of options. I would stay here again.
Krista
Stayed 2 nights in Feb 2024
Response from Gary Gregg, General Manager on Feb 26, 2024
Thank you Krista for staying with us and sharing your feedback. We appreciate your business and look forward to your next stay with us.
Parking was terrible but all in all was pretty good. Wish they had the slide as a ride at your own risk. I bought 2 kids that were an inch to small for the slide which was a bummer cause it was the main reason for staying.b but they had fun
Troy
Stayed 1 night in Dec 2023
Response from Gary Gregg, General Manager on Jan 3, 2024
Thank you Troy for staying with us and sharing your comments, we look forward to your next visit with us.
Response from Gary Gregg, General Manager on Dec 18, 2023
Thank you Maria Indira for staying with us. We look forward to seeing you again.
4/10 Poor
Lorena
Traveled with partner
Nov 28, 2023
Liked: Amenities
At 6am the noise level was super loud it was almost as if they were in the same room as me. Then the cleaning lady knocking super loud at 8:40 am for room service.
Lorena
Stayed 1 night in Nov 2023
Response from N on Nov 29, 2023
Thank you for staying with us. We apologize for the inconveniences that you experienced and we will pass along your comments to our staff to help better our service.
Loved the stay super nice rooms and comfy beds - nice staff! Clean rooms! Great pool experience but not that the waterslide is only open on the weekends. Great breakfast! Overall great stay and definitely plan to book again!
Craig
Stayed 2 nights in Nov 2023
Response from N on Nov 28, 2023
Thank you so much for staying with at our hotel and letting us know about your stay. We hope to see you again!
10/10 Excellent
Shylla
Nov 24, 2023
Shylla
Stayed 1 night in Nov 2023
Response from Gary Gregg, General Manager on Dec 18, 2023
Thank you Shylla for staying with us and we look forward to seeing you again.
2/10 Terrible
Cristy
Traveled with family
Nov 20, 2023
Liked: Cleanliness, staff & service
Hotel was great... Other guests were the problem... with a fun pool brought in Families and the noise. Outside our room someones car alarm going off for ever. We also had some college kids across from our room screaming at 2 am in the morning down the halls then the next day outside our room at 6 am yelling and talking very loud. We had to yell at them to be quite. It was a rough 2 nights.
Cristy
Stayed 2 nights in Nov 2023
Response from Gary Gregg, General Manager on Nov 21, 2023
Thank you Cristy for sharing your experience with us. I am disappointed to see that other guests ruined your experience with us. We hopefully will get the opportunity to see you again.
Response from Gary Gregg, General Manager on Nov 21, 2023
Thank you Braun for staying with us. We appreciate your business and look forward to seeing you again when your travels bring you back to the West Valley area.
10/10 Excellent
Kiel
Nov 18, 2023
Kiel
Stayed 1 night in Nov 2023
Response from Gary Gregg, General Manager on Dec 18, 2023
Thank you Kiel for staying with us. We look forward to seeing you again.
As a visiting father of 2, it was a decent place to stay if you have kids. Nice pool area with big slide. However, the slide was only open on the weekends which was a bummer and the pool was a bit chlorine heavy.
There is a great selection of restaurants and things to do in this area with The Maverik Center for events and the Valley Fair Mall right around the corner with a great megaplex theater.
Alex
Stayed 1 night in Nov 2023
Response from Gary Gregg, General Manager on Nov 15, 2023
Thank you Alex for staying with us. We look forward to seeing you again when your travels bring you to the West Valley area.
6/10 Okay
Micah
Nov 14, 2023
Micah
Stayed 2 nights in Nov 2023
Response from Gary Gregg, General Manager on Nov 16, 2023
Thank you Micah for staying with us. We look forward to seeing you again when your travels bring you back to the West Valley area.
Kids enjoyed the pool although it seemed a bit tired and dirty. The pool chairs had seen better days. We had two rooms and one had no hand soap, other had no batteries in the tv remote. But they were both clean and convenient location.
Brittany
Stayed 1 night in Oct 2023
Response from N on Oct 23, 2023
Thank you for letting us know about your stay! Your comments will passed along to help us improve our service.
I realize there is construction going on but the parking is very limited. Kinda sketchy feeling outside in the hotel is nice and safe.
Brooke
Stayed 1 night in Oct 2023
Response from Gary Gregg, General Manager on Oct 9, 2023
Thank you Brooke for staying with us and sharing your comments. We appreciate your business and look forward to seeing you on your next visit to the West Valley area.