Ratings based on 151 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
by A verified traveler from Wyoming
Nice water park but....Posted Jul 10, 2014
The kids loved the pool. The room was too hot and the a.c. did not work. The maintenance man was nice but admitted to not knowing how to fix it. Our room was never cleaned during our stay. Nice breakfast.
for Everyoneby jason from Texas
ExcellentPosted Jun 15, 2014
Great water pressure. Soothing shower after long trip. Overall room was excellent!
for Familiesby A verified traveler
Close to the Maverick CentrePosted Mar 18, 2014
Pros: relatively clean
Cons: agreement between expedia and the hotel
Location: close to the rail system and the maverick centre
There were issues booking with expedia - hotel originally said they wouldn't honour our reservation then had a difficult time getting paid from expedia
for Everyoneby A verified traveler
Handy to the Mavrik CentrePosted Mar 17, 2014
Across the street and great staff. Kids loved the pool, exercise equipment needs maintenance, overall nice.
for Everyoneby Norm.
Awesome hotel, murky over chlorined poolPosted Mar 4, 2014
I took my kids there for the weekend to enjoy the water slide and pool, apparently everyone else had the same idea. The front desk was clean, had the 5 star look and employees were courteous and friendly. When we got to our rooms, they were immaculate and really comfortable. The pool area however, was not as inviting as the rest of the hotel. Not a lot of space, over crowded, too much chlorine, not enough ventilation, the lifeguards looked like they would rather be somewhere else, and the pool was murky. The pool is not adult friendly, had the feel of a kids playpen. Not enough seating due to the size of the pool, smaller than Olympic size pool, less than half. The complimentary breakfast was a 6 out of 10, powdered egg omelets, sweet rolls, juices, sweet rolls, just what u expect from a free hotel breakfast. Good thing is there are restaurants, a movie theater, and sports bars nearby. I definitely would do it again, just maybe twice a year for a getaway for the kids.
by Family of 4 from Idaho
Would not stay againPosted Feb 18, 2014
I'm not sure if I caught this hotel on a busy weekend or if they always have problems. Check in time is at 3 and I arrived around 3:45. I had to wait in line to check in for about 30 minutes. I got checked in and carried my 2 kids with all my luggage to the room. I opened the door and the room was a disaster! Nothing had been cleaned. House keeping was very rude saying she will clean it later she's too busy now. Meanwhile, I have no place to go with my screaming kids and luggage. I went back down to the front desk to wait in line again. The lady was very nice saying she will discount my room. However, she has not applied the discount at this point and I get the run around because they said she cannot give me the discount where I booked through Expedia. The lobby was packed with people waiting for their rooms to be cleaned. There was not enough food served during the continental breakfast to feed the amount of people staying at this hotel. Anytime food was put out a huge croud would form and the food was gone within seconds. Pool area was packed. My kids are 3&1. They had fun but did not like the little kid pool area. An overbearing amount of warter poors over the steps and the slides making it impossible for younger kids to play without their eyes being flushed with chlorine. Most younger kids stayed away from the kiddy area because of this. The water park lured me to this hotel but I am very disappointed and will not be staying there again.
for Everyoneby A verified traveler
NicePosted Feb 14, 2014
Everything was okay. Room keys wouldn't work but the staff was trying hard to fix it. Everything was fine but the pool was VERY dirty!!
Recommendedby A verified traveler
Posted Jan 28, 2014 on Hotels.com
for Overnight Stay Before Destinationby Jessica from Rock Springs, WY
Convenient and CleanPosted Jan 5, 2014 on Hotels.com
I always stay here if I'm heading out of the SLC airport (coming from Wyoming) or if I'm just in town for shopping and visiting. Its close to everything without being in a crowded area. The rooms are clean and beds are comfy. The slide is fun for the kids if we have time for the pool. Overall, I recommend this hotel.
for Familiesby Sam from Evanston
Posted Dec 30, 2013 on Hotels.com