Exterior

Reviews of Hyatt Place Salt Lake City Airport

3 out of 5
Hyatt Place Salt Lake City Airport
52 Tommy Thompson Road, Salt Lake City, UT

Reviews

8.4

Very Good

Rating 10 - Excellent. 579 out of 1013 reviews" "
Rating 8 - Good. 226 out of 1013 reviews" "
Rating 6 - Okay. 91 out of 1013 reviews" "
Rating 4 - Poor. 54 out of 1013 reviews" "
Rating 2 - Terrible. 63 out of 1013 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ann, North Logan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a good location. I feel safe. Close to a really good restaurant and i like the people
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 27, 2024
Ann, we're thrilled to hear about your memorable experience at the Hyatt Place Salt Lake City Airport. It's wonderful to know you enjoyed our strategic location and our close proximity to nearby eateries. Your feedback about feeling safe and welcomed by our colleagues is noteworthy. We appreciate you taking the time to share your thoughts, and we're already looking forward to your next visit!

4/10 Poor

Elena M

Traveled with family
Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Elena, it's distressing to note that your stay didn't meet your expectations as implied by the rating. We would appreciate the chance to find out more about what might not have worked out for you, as we're continually striving to enhance our guests' experiences. Please consider sharing detailed feedback in the future. Thank you, and we hope to have the opportunity to serve you better next time.

2/10 Terrible

James

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid this hotel! Dirty and run down. Felt unsafe. Moldy bathroom, terrible patchwork repairs. Very limited food options. Not worth the money.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 24, 2024
James, it's distressing to hear about your experience. We're genuinely sorry that you felt unsafe and encountered issues with cleanliness and repairs. We always aim to provide a comfortable environment and diverse food options for our guests. Thank you for bringing this to our attention, rest assured, your feedback will be passed along to our team members for evaluation and improvement.

10/10 Excellent

Travis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 24, 2024
Thanks for the outstanding rating, Travis!We're delighted your time at Hyatt Place Salt Lake City Airport was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and delicious food for breakfast
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 24, 2024
Jessica, it's wonderful to hear that you found the Hyatt Place Salt Lake City Airport impeccably clean and appreciated our tasty breakfast offerings. We strive for excellence in all aspects of our service and we're pleased to know we succeeded. Your positive feedback encourages us. We look forward to welcoming you back on your next visit to Salt Lake City.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 22, 2024
Sarah, thank you for your stellar rating of Hyatt Place Salt Lake City Airport. We're thrilled you had a positive experience. We look forward to seeing you again on your next visit!

8/10 Good

Barbara

Traveled with family
Liked: Cleanliness, staff & service
LOVE the gentleman behind the front desk. Helpful and cheerful. You got yourself a great employee
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
Barbara, it's wonderful to know that your experience at Hyatt Place Salt Lake City Airport was enhanced by our ever-helpful and cheerful front desk colleague. Your kind words serve as a great encouragement to our team. We're looking forward to your next visit!

10/10 Excellent

John

Nice staff. Big rooms. Easy from airport. Be aware no dinner available but great breakfast
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
John, it's wonderful to read that you enjoyed your stay at Hyatt Place Salt Lake City Airport and appreciated our spacious rooms. We're pleased to know that our team members were welcoming and our proximity to the airport offered convenience. We understand your dining expectations and would like to inform you that there are renowned dining spots within easy reach. Thanks for the compliments about our hearty breakfast. We look forward to welcoming you back in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location near airport. Pickup at airport was a little slow but not unreasonable. late salad dinner at bar was excellent and staff very friendly. overall a good stay!
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 19, 2024
David, it's wonderful to hear you found the location of Hyatt Place Salt Lake City Airport convenient and the late-night salad enjoyable. We appreciate your patience with the airport pickup and are glad the timing was within reason. Our team members always strive to deliver a friendly service and your feedback is very encouraging. Looking forward to your next stay to offer you an excellent service again.

10/10 Excellent

Joseph

Traveled with family
The shower pressure was bad
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 17, 2024
Joseph, we regret to hear about your experience with the shower pressure during your stay. We pride ourselves on providing top-notch facilities for our guests, and we appreciate your bringing this matter to our attention. We assure you that your feedback will be taken into account as we continuously work towards improvements. We're looking forward to ensuring your next stay meets your expectations.

6/10 Okay

Nathan, Rigby

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 16, 2024
Thank you for taking the time to share your feedback, Nathan.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

10/10 Excellent

Daniel

Shuttle bus and cleaness of hotel
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 14, 2024
Daniel, thank you for sharing your positive experience. At Hyatt Place Salt Lake City Airport, we take great pride in providing a clean environment and convenient shuttle bus service. We hope to welcome you again soon.

8/10 Good

Joseph, Champaign

Business traveler
Liked: Cleanliness, staff & service, amenities
Very clean. Simple but good breakfast. Nice, will come back again.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Joseph, it's fantastic to know you appreciated the cleanliness of Hyatt Place Salt Lake City Airport, alongside our straightforward yet satisfying breakfast. We're thrilled to hear that you plan to return. It was truly our pleasure to provide a pleasant stay, and we eagerly await your next visit.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service
Water was not hot enough for shower
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 8, 2024
Mark, your feedback regarding the temperature of the water in your shower is much appreciated. At Hyatt Place Salt Lake City Airport, guests' comfort is our utmost priority and we're always glad to adjust as needed. Please, during your next visit, do not hesitate to let our team members know immediately about any issues so they can assist promptly. We're looking forward to hosting you again.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for what we needed it for. Family members coming in from the airport at different times. Clean and spacious room. Great breakfast for the family.
Stayed 1 night in Jan 2024
Response from Customer Service on Mar 2, 2024
Danielle, it's wonderful to learn that Hyatt Place Salt Lake City Airport served your needs perfectly. Our team really prides itself on maintaining clean, roomy accommodations and providing a substantial breakfast. We value your experience and hope to welcome you and your family back in the future.

6/10 Okay

Myra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The air traffic was definitely louder than at some other SLC airport hotels. The public area was noisy, too, with a staff walkie-talkie on very loud. The room was comfy, if a bit worn.
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 2, 2024
Myra, thank you for sharing your thoughts. It's unfortunate that noise levels from the surrounding area and within the hotel were not ideal during your stay. Our team is committed to keeping disturbances to a minimum. In regards to the comfort levels, we'll make note of them as we aim to continuously enhance the quality of our rooms. Your feedback helps us improve, and we thank you for it.

10/10 Excellent

Warwick

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk clerk was super friendly and helpful!
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 29, 2024
Warwick, it's wonderful to hear that you found our front desk colleague at Hyatt Place Salt Lake City Airport amiable and supportive. We strive to maintain this level of service and your compliment is much appreciated. We hope to welcome you back again soon.

10/10 Excellent

Lesli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 23, 2024
Lesli, it's wonderful to see your high rating score for Hyatt Place Salt Lake City Airport. We're truly glad that you enjoyed your stay with us and hope to welcome you again soon.

6/10 Okay

donna

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 22, 2024
Donna, thank you for taking the time to rate your recent stay. We're aware your experience may have fallen short of your expectations. Your feedback is important to us and we'd like to hear more about your stay so we can work on meeting those expectations next time. We hope for the opportunity to welcome you back in the future to provide a more satisfying experience.

10/10 Excellent

Garry

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 11, 2024
Thank you for taking the time to leave this wonderful rating, Garry! We hope to see you again soon at Hyatt Place Salt Lake City Airport so we can share yet another amazing experience!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 6, 2024
Richard, it's wonderful to hear that you appreciated the convenient position of Hyatt Place Salt Lake City Airport. Our prime location is indeed one of the aspects we're very proud of. We hope you had an exceptional stay and look forward to welcoming you back in the future.

10/10 Excellent

Elvira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for the airport
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 6, 2024
Elvira, it's fantastic to hear you found the Hyatt Place Salt Lake City Airport to be beneficial in terms of its location. We always strive to provide ease and accessibility to our guests. Looking forward to welcoming you back during your future travels.

10/10 Excellent

Cynthia

Traveled with partner
I Did not like that I could not have the bedside left light on by itself. The sofa lights had to be on for my bed light to work. There is no on/off toggle on the sofa lamps. I was unable to enter the correct time on the nightstand clock. It was an hour behind.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 5, 2024
Cynthia, it's great to hear from you and we appreciate your feedback. At Hyatt Place Salt Lake City Airport, we continuously strive to enhance our guest experience. We apologize for the inconvenience regarding your room's lighting and time display. Your insights will certainly contribute to our efforts for improvement. We hope you will give us another opportunity to serve you better in the future.

6/10 Okay

Evan Reed

Business traveler, Traveled with family
Liked: Staff & service
Really close to the airport so it’s good fir quick in and out convenience. Airport shuttle is a plus.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 6, 2024
Evan, we appreciate you acknowledging the convenience of our location close to the airport. We're glad to hear you found our airport shuttle service helpful for your travel needs. Thank you for choosing us for your stay and we hope to serve you again soon.

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 5, 2024
Thank you for this excellent rating, Jesus!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hyatt Place Salt Lake City Airport! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 4, 2024
Thanks, Doug! It's outstanding your time at Hyatt Place Salt Lake City Airport was fantastic. We can't wait until your next visit!

8/10 Good

Flory

Stayed 1 night in Jan 2024
Response from Customer Service on Mar 20, 2024
Flory, it's wonderful to hear that your stay at Hyatt Place Salt Lake City Airport was to your satisfaction. We are truly committed to providing our guests with an enjoyable experience. We look forward to having you with us again in the future. We value your feedback.

2/10 Terrible

Matt

Luke warm shower in the morning. No food at the Bistro because “ the truck never showed up”
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 31, 2024
Matt, it's unfortunate to read about your experience. If the expectations regarding shower amenities and restaurant availability were not met, it's certainly something we are looking into. Our teams are dedicated to providing consistent comfort and convenience to all our guests. Your feedback is valuable. We hope for another chance to impress you in the future.

10/10 Excellent

Raymond Stanley

Stayed 4 nights in Jan 2024
Response from Customer Service on Mar 20, 2024
Raymond Stanley, thank you for rating the Hyatt Place Salt Lake City Airport positively. The team appreciates your feedback and looks forward to your next stay!

8/10 Good

Dimitre

Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 23, 2024
Dimitre, it's great to see that your stay at the Hyatt Place Salt Lake City Airport met your expectations. We appreciate your positive rating and would be thrilled to welcome you back on your next visit.

8/10 Good

Robert

Stayed 1 night in Jan 2024
Response from Customer Service on Feb 7, 2024
Robert, thank you for choosing Hyatt Place Salt Lake City Airport and for leaving a rating. We hope your stay left a positive impression! If there are any areas you believe we could improve on to make your next visit a perfect 5-star experience, please do not hesitate to share. We look forward to your next visit!

8/10 Good

Joseph H

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 20, 2024
Joseph, thank you for choosing the Hyatt Place Salt Lake City Airport and taking the time to rate your stay. We're glad to hear you had a positive experience. Your feedback is important to us and we hope to welcome you back in the future.

8/10 Good

Kati

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 31, 2024
Kati, thank you for choosing Hyatt Place Salt Lake City Airport for your stay. We are thrilled to know that your overall experience met with your approval. We hope our team members made your stay comfortable and inviting. We hope to see you again on your next visit to Salt Lake City.

10/10 Excellent

Robert, Boise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 16, 2024
Robert, it's fantastic to know that you enjoyed your stay at Hyatt Place Salt Lake City Airport. Your high rating is greatly appreciated. It would be a pleasure to welcome you back anytime you're in the area. Thank you for choosing us.

10/10 Excellent

Dorothy

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 17, 2024
Dorothy, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hyatt Place Salt Lake City Airport!

6/10 Okay

Clayton

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 17, 2024
We appreciate you leaving your feedback with us, Clayton.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

8/10 Good

Stephanie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hyatt hotel offers affordable rates. They have several room options, which was appealing to me. The rooms were clean and had a decent amount of space. There are a few things that I did not particularly like. I did not like how toiletries were mounted to the shower in large bottles versus individual bottles for personal use. Also each queen size bed had three pillows. These beds are intended for two people and I feel two pillows per person is most common. Lastly, I was highly dissatisfied with the $10/day charge for parking. The hotel is not located in a busy part of town so to charge for parking is absolutely ridiculous.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 15, 2024
Stephanie, we appreciate your comments about the Hyatt Place Salt Lake City Airport's pocket-friendly rates and the versatility of our room options; we're glad to hear you found them appealing. It's great that you noted the cleanliness and spaciousness of our rooms. In terms of the toiletry setup and bed arrangements, we aim to be mindful of waste and guest comfort. We're sorry if you found this inconvenient. As to the parking charge, it's implemented to ensure the best possible maintenance and security measures for our guests. Thank you for your feedback as it guides improvements in our services. We hope to see you back again.

10/10 Excellent

Candice

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 15, 2024
Thank you for the amazing rating, Candice!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hyatt Place Salt Lake City Airport soon!Thanks again for leaving your feedback!

10/10 Excellent

Waldo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice and clean
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 15, 2024
Waldo, thank you for your kind words about the Hyatt Place Salt Lake City Airport. We always strive to maintain a tidy and welcoming environment. We're glad you noticed it and appreciated it. Hope to have the pleasure of serving you again in the future.

10/10 Excellent

Guadalupe

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 15, 2024
Thanks for the fantastic rating, Guadalupe!It's outstanding we could exceed your expectations during your stay at Hyatt Place Salt Lake City Airport. We're all looking forward to your next stay with us.

6/10 Okay

Hector

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 15, 2024
Thank you for sharing, Hector.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

10/10 Excellent

Ava

great! nice staff, very clean
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 15, 2024
Ava, the Hyatt Place Salt Lake City Airport team is thrilled to hear your positive feedback! Knowing you appreciated our cleanliness and friendly team members truly brightens our day. We hope to see you again in the future.

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 14, 2024
Emily, thank you for awarding us with a 5-star rating. Your high praise is a testament to the Hyatt Place Salt Lake City Airport team’s dedication to delivering top-notch hospitality. We look forward to your next visit.

8/10 Good

Chris

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 31, 2024
Chris, thank you for rating your stay at Hyatt Place Salt Lake City Airport. We're pleased to know that your experience was satisfactory. Our team appreciates your feedback and we're looking forward to being your host again in the future.

2/10 Terrible

Chad

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Thank you for sharing your feedback, Chad.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

10/10 Excellent

Jo Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Thank you for the perfect rating, Jo Ann!We are very pleased to hear that you had a wonderful stay at Hyatt Place Salt Lake City Airport. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Sandy V.

Traveled with family
Liked: Amenities, property conditions & facilities
They have a shuttle to the airport & 10min drive how incredible
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Sandy, thank you for your lovely feedback about your experience at Hyatt Place Salt Lake City Airport. We are thrilled you found our proximity to the airport and the shuttle service helpful. It's our pleasure to offer such conveniences to our guests. We hope to welcome you back soon.

6/10 Okay

Dom

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Thank you for sharing your feedback, Dom!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

6/10 Okay

Víctor José

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Thank you for taking the time to submit this feedback, Victor.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 Excellent

Cynthia

Very helpful front desk service, nice rooms, easy check in
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Cynthia, thank you for taking the time to share your experience at Hyatt Place Salt Lake City Airport. We're delighted to hear that our accommodating front desk team made your check-in process seamless and that you found your room to your liking. Your feedback is appreciated, and we look forward to welcoming you back for another enjoyable stay.