Ratings based on 484 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boise Id

Nice Hotel close to the University Utah Hospital.

Posted Jul 22, 2015
Pros: We were given vouchers for the breakfast buffet for morning and the breakfast was really good. It was only a 1/2 mile from the hospital.
We got in late and the hotel was very busy. Denise was doing our check in and she stayed calm and friendly while the phone was ringing off the hook and the other girl checking in customers was asking her question. The hotel was very nice and clean. After getting checked in my husband and I when to the bar on site and had a drink to unwind from the car ride and the bar tender was friendly to everyone setting at the bar.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice, but Noisy

Posted Jul 5, 2015
If your room borders on the open 7-floor view, as ours did on the 7th floor, voices echo up through that opening. If any groups have activities scheduled in the open areas, all the voices echo up, as in a cave. Other than that, everything was fine.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 20, 2015
We enjoyed the newly updated appearance and the wonderful mountain views. I do wish that they provided free wifi in the rooms. It seems silly for a fairly expensive hotel to make one pay a significant fee for wifi in the room if you don't care to trapse down to the lobby for what is provided free.
5 out of 5
Recommended
for Everyone
by A verified traveler from Scottsdale AZ

Posted Jun 16, 2015
Pros: cleanliness and central location to where I needed to be.
Cons: didn't see the coffee pot until my last night there. Just put it on the top of the dresser where the TV is or in the bathroom.
Location: museums and university
Very friendly and knowledgeable of the area. Had left my phone charger in the room and someone went up to my room immediately to get it and called me back within 10 minutes. Anna a the front desk was very sweet and accommodating. I would definitely stay there again. Plus it was perfectly located. Excellent experience.
2 out of 5
by A verified traveler

Posted Jun 14, 2015
The rooms are smelley and not double beds when I book the room they mention double beds.
2 out of 5
by A verified traveler

Bait and switch

Posted Jun 1, 2015
Booked a king size but was given 2 queens size beds. no explanation as to why other then they were not available when we arrived. Bathroom door that was on rollers would not latch so you had to use the bathroom with the door open and we were on a busy schedule so we didn't have time to have someone fix it but room should have been in wirking order to begin with .
4 out of 5
Recommended
for Families
by A verified traveler from CA

Convenient for college graduation

Posted May 12, 2015
Pros: It's beautiful.
Cons: Freezer in frig and microwave in room
Location: Since it's SLC there's plenty to do.
Needed freezer in frig; there was none. Really could have used microwave one night; there was none. I'm 73 and had a very large rolling suitcase but was placed at the farthest room from the elevators. I spoke with the desk clerk and found that was to give me a "quiet" room. I think they should have asked if I would prefer quiet or close; given me a choice.
3 out of 5
Recommended
for Getaway With Friends
by Patricia from Springdale, UT

How about cleaning the room every day?

Posted Apr 28, 2015 on Hotels
Left the room at 8:00am. the room had not been cleaned upon return at 6:00pm. No cleaner had even entered the room. I have never had to experience an uncleaned room anywhere in the world before. We were given a free breakfast in lieu of a discount. Not cool!
4 out of 5
Recommended
for Couples
by A verified traveler

Comfortable and Quiet

Posted Apr 17, 2015 on Hotels
Good location, right next to University of Utah. Room smelled like new carpeting and has been recently updated. There are a few places that still need some attention (around ceiling lights, etc.) but overall, the room was comfortable. It was very quiet.
2 out of 5
by A verified traveler

Need to pay attention to reservation details

Posted Apr 4, 2015
I reserved a room with two queen or double beds because I was traveling with my daughter. When we arrived, all they had was a room with a king bed.