Ratings based on 402 Verified Reviews
They paid and stayed. We double-checked.
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
They paid and stayed.
by A verified traveler from Maine
Hotel is upgrading, but still more to do...Posted Jul 31, 2015
Pros: The manager and the two clerks... also access to a computer on site.
Cons: Cleanliness of pool area and phone system - wake up call was made but phone only lit up and did not ring -
Location: Amelia's was a good restaurant right next door. Convenient if you don't have a car.
We stayed at this hotel twice - the beginning of our trip and the end of our trip. We had a missed wake up call at the beginning of our stay, but we were up anyway so figured it was just an error. When we returned, I found that the pool was not clean and again, a missed wake up call for an early morning flight... luckily, I also had my cell phone on... The manager is very good, but it's obvious she has started with a property that needed a lot of work, and there is still a long way to go to get it top notch. Morning clerk was friendly, and day clerk was nice, too. Breakfast was what we expected, but on our last day when we were leaving too early to take advantage of the breakfast, we should have been told that we could access the yogurt and cold cereal before leaving. We discovered this on our own.
for Everyoneby A verified traveler from Nevada
Excellent staff great condition hotelPosted Jul 19, 2015
Our stay could not have gone smoother. Check in was easy and the front desk staff was professional fast and friendly. Had a rollaway delivered to the room within 5 minutes of asking for one. Room condition was great; new carpets new sheets clean towels. It seemed to be a brand new hotel despite the horrible reviews of the past. I will stay here again and recommend it to anyone needing a room near the airport.
for Everyoneby A verified traveler from salt lake city,utah
Posted Jul 6, 2015
First Time using expedia... Definitely won't be the last!! Hotel and Staff were GREAT! Service was Fast and Friendly!! Great little place to get away!
for Everyoneby A verified traveler
Posted Jul 2, 2015
Rooms were nice and clean. Upstairs hallway had strong, unpleasant chemical odor.
by A verified traveler from Ogden Utah
Posted Jun 15, 2015
Took an hour and a half for shuttle to pick us up at the airport after five calls... Fitted sheet didn't fit....came loose all night... Toilet plugged up second night... Very bad services.....
for Everyoneby A verified traveler from P
Good hotel for price.Posted Jun 11, 2015
Very nice staff. Good room. Good breakfast choices. Easy check-in and check-out.
for Everyoneby A verified traveler
Posted Jun 6, 2015
Very convenient off I-80 and good quality for the money.
by A verified traveler
Rude staffPosted May 29, 2015
Pros: rude manager and staff.
Cons: the next morning shift manager given me a choice account which i couldnt even login is as good as no give.
staff accuse me of bring extra guest to my room, while i just came back with shopping helping my friends and their children with bags. The staff is seating on the sofa near the counter, seeing us return. He confronted me if i bring extra guest to my room, later when i approach the counter with faulty room key. I couldn't even enter the room, how can i bring extra guest in? he later was force to apologie unsincerely of his mistake after i told the manager on duty.
for Everyoneby A verified traveler from Köln
FlughafenhotelPosted May 12, 2015
Verstehe die schlechten Bewertungen nicht, war zweimal in dem hotel und es hat bei beidesmal gefallen.
by A verified traveler from Portland, OR
A bit surprisedPosted May 11, 2015
Ad looked like a nice place, close to the airport, easy access to freeways, etc... it was actually much older than it looked. The second you walked into they lobby there was a weird smell. They pool and hot tub were completely drained, no mention of that on the website. The morning breakfast included cold eggs every morning I ate there. Not a big selection of breakfast items either. I wouldn't stay again.