Ratings based on 225 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
78% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 24, 2014
Hotel was clean and ready for us. The staff were pleasant and helpful. One disappointment was we ran out of hot water when more than 3 of us wanted to take a bath. There was more hot water next morning when it was time for showers, though.
3 out of 5
Recommended
for Everyone
by A verified traveler from Idaho Falls, i

3 Night Stay

Posted Aug 10, 2014
Pros: Location.
Cons: Small refrigerator would be useful.
Location: Main Street Café, on main street about 1 block west and south, great food. Also the Sugarhouse area is great for restaurants and bars.
Adeaquate, not luxury accomodations. Check-in: I had to wait about 5 minutes for the front desk person to return. When she did, she was professional and efficient for the registration. I called the Front Desk once and had a good response. At checkout there also was no one at the Front Desk. Sunday breakfast was good, as hard boiled eggs were available, and the coffee was better than expected. This hotel was very convenient to the location where I was taking a 2-day class. Good free wireless internet. Convenient interstate access, but also noisy at times. Some hall-people traffic noise, as I was on the first floor near the side entrance. Try the second floor, if noise bothers you. Room had a great flat screen, A/C and everything worked fine. The is no refrigerator, but the room has a safe. One block west on Main Street is a great little restaurant, nice atmosphere and great home-cooked food. Try the Main Street Café. Also the Chivachi sausage (small grilled lean beef) sandwich with the eggplant-tomato dip-- wonderful! I did not use the hotel amenities, like the pool, etc.
2 out of 5
by A verified traveler

Hotel seemed very rundown.

Posted Jul 29, 2014
Pros: Not much.
Cons: The overall cleanliness.
Location: Seems to be on the more rundown side of town.
Shower had odd stains all over, as did the dresser drawers. The entire room just had a dirty feel to it. So much so we didn't want out our kids playing on the carpet floor. We actually ended up leaving and finding a new hotel elsewhere.
Comment from Hotel Management
Aug 2, 2014 by Ed, Hotel Management
Thank you for your comments. We have established a weekly carpet cleaning program until which time we purchase new room and corridor carpets planned in the coming year. Bathroom tubs and shower surrounds for those needed are being deep cleaned, replacing those which need to be. Hotel furnishings is also a planned upgrade in the coming year. Thank you for being our guest and we hope to see you again soon. Ed GM
2 out of 5
by A verified traveler from Utah

It is what it is......

Posted Jul 22, 2014
Pros: Workout room
Cons: beds, curtains, bathrooms
Location: location was a little sketchy
Old and needs to be updated but tolerable. Surprisingly, the workout room was nice.
Comment from Hotel Management
Aug 2, 2014 by Ed, Hotel Management
Thank you for your comments. The hotel is aging a bit and I am excited for a planned upgrade of carpet and furnishings in the coming year. In the meantime we will strive to give our guests 5 star service everyday, every stay. Thank you for being our guest. Ed GM
4 out of 5
Recommended
for Everyone
by A verified traveler from Alberta, Canada

Nice hotel close to downtown.

Posted Jul 21, 2014
Pros: Breakfast is great.
Cons: Cleanliness of the washroom.
Location: This hotel is close to downtown. Easy access to everything .
Comfortable stay after a long hours of road trip.
Comment from Hotel Management
Aug 2, 2014 by Ed, Hotel Management
Thank you for your comments. Our passion is to serve our guests and make each guests feel at home here. We hope you visit us again soon and thank you for giving us the opportunity to serve you. Ed GM
1 out of 5
by A verified traveler

Not a good experience

Posted Jul 19, 2014
Not good very disappointed hotel safe not friendly or cooperative
Comment from Hotel Management
Aug 2, 2014 by Ed, Hotel Management
Thank you for your comments and I apologize for your un secure feeling you experienced.16 cameras, nightly walk through,guest key access only and nightly drive by So Salt Lake Police help secure our facility and ensure guest safety. There is absolutely no excuse for a member or members of our staff giving the perception of being un caring and not friendly. We discuss daily the importance of giving our guest such memorable service the tell others about us. What you encountered was an exception and clearly not the rule.Please visit us again soon so we can display our 5 star service attitude. Thank you for being our guest. Ed GM
2 out of 5
by A verified traveler

Too far from the airport.

Posted Jul 16, 2014
I was told on the phone that the hotel had a shuttle and I could leave my vehicle there while put of town. When I checked in they told me the shuttle doesn't start until 7am flight left at 6:00am and I wouldn't dare leave my vehicle in their parking lot.
4 out of 5
Recommended
for Everyone
by A verified traveler

pleasant stay

Posted Jul 10, 2014
Pros: The staff at the hotel were very helpful and very nice.
Cons: The hotel sure could use and updated look, but other than that
Location: Downtown is just 5 minutes away, very beautiful.
it was nice. I would recommend it. Close to downtown and all other amenities
Comment from Hotel Management
Aug 2, 2014 by Ed, Hotel Management
Thank you for commenting on your stay. Happy guests is clearly one of our highest priorities. Due to comments like yours it reminds us why we love what we do and how important it is we do it well. Thanks for being our guest and we hope to serve you again soon. Ed GM
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Convenient Location

Posted Jul 2, 2014
Pros: The location
The location was great. But no one had cleaned up the overflowing garbage cans. I saw at least 3 over flowing. I was excited to hear about the breakfast described but hard boiled eggs is not my idea of "breakfast" eggs.
Comment from Hotel Management
Aug 2, 2014 by Ed, Hotel Management
Full garbage cans drive me crazy and the staff knows it.Overall we do a good job keeping those emptied and clean as it clearly is a fist and sometimes last impression of the cleanliness of the property. During this busy bus tour season with large buses filling up our cans we must and will do a better job keeping them presentable. I am also happy to announce a breakfast upgrade with Ramada is in the works. Thank you for sharing your frustrations and I am confident we will become better because of it. We hope to serve you again soon. Ed GM
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice economy hotel

Posted Jun 23, 2014
Pros: Very convenient to the interstate and very clean
Cons: in room refrigerator
Location: There are so many things to do in Salt Lake City as well as this hotel being located near 2 excellent medical facilities.
Hotel Staff was friendly and courteous. Check-in was efficient. The room was decent sized however was surprised there was no small refrigerator. However all the other amenities where in the room.