Ratings based on 121 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by JJ from california

Clean, Attractive, and Friendly with a VIEW

Posted Oct 8, 2013
Pros: Best breakfast of any hotel we've stayed at.
Cons: Guests like us who do not own smart phones or GPS......would like a good old fashioned map of the area. Unfortunately, there were none.
Location: There is lots of shopping, movie theatre, ski resorts about 10 minutes away, and great restaurants.
Our family had a wonderful experience here! Very clean and appealing decor, along with the helpful and friendly staff, made our visit to Utah extremely enjoyable. We had a fabulous breakfast, enjoyed the charming town of Sandy, marveled at the beautiful views of the mountains, refreshed in the indoor pool and hot tub, and relaxed in our spacious family suite! Perfect!
1 out of 5
Recommended
by Gordon from Idaho Falls

Not a happy Customer

Posted Sep 26, 2013 on Hotels.com
I reserved two 2 bedroom suites for our little family reunion. After a long day at the zoo with 8 children we arrived exhausted at the residence inn at close to 7 p.m. They told us that one of our rooms was still being cleaned (At 7 p.m.!) We also found that our rooms were in 2 separate buildings. She said that since the room wasn't ready she could give us two 1 bedroom suites in the same building as our 2 bedroom suite for the same price. Then she found out that we had booked through Hotels.com and everything changed. She said there was nothing she could do to help us. We felt like 2nd rate customers because we booked that way. She made a phone call and said that the room was ready and checked us in. When we got to the room, the maid was still cleaning. We went back to the desk and all she would do is give us a $10 credit for the little snack area (which I ended up getting charged for on my credit card after returning home!) We went out to get something to eat while they finished the room. When we returned there were police officers banging on the door across the hall trying to talk the man into opening the door. To top it all off, the toilet in the first 2 bedroom suite had not been cleaned and had urine on it. We will not be returning to this hotel.
5 out of 5
Recommended
by Diane from San DIego

Clean and comfortable

Posted Sep 23, 2013 on Hotels.com
Great hotel, friendly people, great bed and CLEAN!
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Aug 30, 2013 on Hotels.com
4 out of 5
Recommended
by Max from Southern Utah

Great Ammenities

Posted Aug 13, 2013 on Hotels.com
The hotel is great, but the halls were noisy that night, could hear the doors slamming and neighbors.
5 out of 5
Recommended
for Everyone
by gerteen from wyoming

Excellent hotel for family, business, you name it

Posted Jul 9, 2013
Pros: Location Service. Breakfast. Pool. Everything
Cons: Not a thing
Location: We found the nearby shopping and available restaurants fantastic
Easy to find, easy to get in and out and the location for us was perfect for all our weekend plans.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted May 24, 2013 on Hotels.com
5 out of 5
Recommended
by A verified traveler from Cleveland, Ohio

Staff is outstanding

Posted May 16, 2013 on Hotels.com
The hotel and staff were fantastic. Friendly, helpful, sincerely interested in helping guests. The morning breakfast is exceptionally good. My only complaint is that the house keeping staff sprays Fabreeze in the room. When I walked in, the room smelled so strongly of freshener, I could barely breathe. It would probably cause asthma attacks. Thankfully the windows could be opened a few inches. It took a couple of hours, but the smell was gone. I let the front desk know, but not sure if anything will change. f I were going to stay there long term, that would need to stop. Otherwise, it is a very nice place to stay.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted May 13, 2013 on Hotels.com
4 out of 5
Recommended
for Personal Event
by A verified traveler

Great hotel in great location

Posted Apr 16, 2013 on Hotels.com
our one bedroom suite was spacious and had everything we needed. The location was close to mall and restaurants, but in a quite side street