Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Pillowtop beds, in-room safe, desk, blackout drapes

Reviews of Salt Lake Plaza Hotel SureStay Collection by Best Western

3 out of 5
Salt Lake Plaza Hotel SureStay Collection by Best Western
122 W South Temple, Salt Lake City, UT

Reviews

8.4

Very Good

Rating 10 - Excellent. 1295 out of 2763 reviews" "
Rating 8 - Good. 855 out of 2763 reviews" "
Rating 6 - Okay. 330 out of 2763 reviews" "
Rating 4 - Poor. 174 out of 2763 reviews" "
Rating 2 - Terrible. 109 out of 2763 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Constantinos, New York

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Great location Tiny fitness room Constant noise from train station Decor very outdated
Stayed 4 nights in Mar 2024

4/10 Poor

Amina

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
We had only 3 pods of coffee for 2 people to make. When we called to a receptionist to bring some more coffee in the room, the response was “we don’t shave any additional coffee for guests”. Very disappointed.
Stayed 2 nights in Mar 2024

6/10 Okay

Sandra

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was not to clean and very old carpets and elevators
Stayed 1 night in Mar 2024

10/10 Excellent

felicity

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was lovely other than the air unit being perhaps a bit dated? It was very noisy and made sleeping really difficult. Other than that no complaints. Very friendly and helpful staff
Stayed 1 night in Mar 2024

10/10 Excellent

Luis

Stayed 1 night in Mar 2024

4/10 Poor

Joss

Disliked: Property conditions & facilities
Aging and tired hotel. Time to remodel!
Stayed 4 nights in Mar 2024

10/10 Excellent

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to dining and shopping. Great location. The hotel is comfy but a little dated.
Stayed 3 nights in Mar 2024

2/10 Terrible

Kaleb

Disliked: Staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Jessica

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

8/10 Good

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Dated but clean, safe, and convenient property.
Stayed 2 nights in Mar 2024

10/10 Excellent

Raymond Henry, Waco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Sarah

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location is walkable to the arts centres and some bars and restaurants however the local train is right outside so it is loud. It's also very dated, and the breakfast is questionable quality even though it is not included. It was a few dried up sandwiches that were $4 each. The parking garage is right next door which is great however if you're parked on the top floor like we were forced to, there is no elevator to get down, only stairs. And when you have luggage that is challenging. I also found the prominent photo of a religious mormon person in the lobby unusual for a hotel. The staff were all lovely and kind and definitely help make the place a better experience.
Stayed 1 night in Mar 2024

10/10 Excellent

Carrie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the location and the nice rooms at this property. The staff was so nice and accommodating to my needs! I will definitely be staying at this property again in the future!
Stayed 2 nights in Mar 2024

8/10 Good

Maria

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Comfortable, good stay.
Stayed 1 night in Mar 2024

8/10 Good

Grace

Liked: Staff & service
.
Stayed 1 night in Mar 2024

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 2 nights in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Brandon

Stayed 1 night in Mar 2024

10/10 Excellent

Donovan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, great location, affordable, you get what you pay for
Stayed 1 night in Mar 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and cozy
Stayed 1 night in Mar 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid place to rest for the night and do the basics a hotel should do.
Stayed 1 night in Jan 2024

10/10 Excellent

Trilby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Susanne M

Business traveler
I paid extra to have a hot tub in the room, and the hot tub didn't work. There were not instructions provided either, and no temperature gage. I tried to ask the front desk and they couldn't really help. I scalded myself getting in because it was too hot, and there was no way to tell if it was getting too hot. Really unsafe and poorly planned on the hotel's part, I hope no one gets seriously hurt.
Stayed 1 night in Mar 2024

10/10 Excellent

tsutomu

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Mar 2024

10/10 Excellent

Ashley

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was the best part. Very friendly, helpful and accommodating. The hotel is fine for the price. Location is great!
Stayed 3 nights in Feb 2024

8/10 Good

Rachelle

Liked: Cleanliness
Stayed 4 nights in Mar 2024

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff that was helpful and kind.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a parking garage which I thought was pretty cool. Clean rooms beautiful views
Stayed 1 night in Mar 2024

8/10 Good

Linda Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed here many times for events. Location is good, easy to access.
Stayed 2 nights in Feb 2024

6/10 Okay

Vivek

Adequate but not special which was fine as it was reasonably priced so we were satisfied
Stayed 4 nights in Feb 2024

6/10 Okay

Shenna

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Staff very rude. Charges u 10.00 a day for parking.
Stayed 2 nights in Feb 2024

10/10 Excellent

Monica

Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, nice, close to Trax.
Stayed 1 night in Feb 2024

10/10 Excellent

Luc, Levis

Great deal and fantastic location!
Stayed 2 nights in Feb 2024

10/10 Excellent

Alyssa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location, price and cleanliness
Stayed 1 night in Feb 2024

8/10 Good

Dariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay, needs upgrading
Stayed 1 night in Feb 2024

10/10 Excellent

Jaqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing is that they do not have their own parking and you so need to pay for parking
Stayed 1 night in Feb 2024

8/10 Good

KENNETH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Stan

Stayed 1 night in Feb 2024

10/10 Excellent

Jill

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Feb 2024

10/10 Excellent

Ren

Stayed 1 night in Feb 2024

6/10 Okay

JUDY

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
No Hot water at 8am Had to move rooms to a lower floor..not any better
Stayed 3 nights in Feb 2024

10/10 Excellent

AMMRON

Stayed 1 night in Feb 2024

10/10 Excellent

Keri

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, great location!
Stayed 1 night in Jan 2024

8/10 Good

Leslie, Keaau

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place n location.
Stayed 5 nights in Feb 2024

10/10 Excellent

Christian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed the very friendly and helpful service from the staff members at the front-desk.
Stayed 1 night in Feb 2024

2/10 Terrible

mike

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Spend the extra money & go somewhere else! The only part of this hotel that is worth it, is it’s downtown & you are able to walk everywhere or ride the electric train. There is absolutely ZERO water pressure, it felt like 3 blind mice were peeing on me. The water wouldn’t get hot, not even luke warm. I was finishing my shower & the water just turned off (like you were on a timer) No fart fan in the bathroom, so if you’re not comfortable with your spouse or whom you’re rooming with, ya might want to bring some music along with the woofer, cuz you can hear everything. How about we mention the bed. The bedding was so horrible it was like sleeping underneath a dryer sheet (thin as tissues ) our heater did not work & I had to ask the front desk for a blanket & that was like pulling teeth. Since you are downtown & the electric train is right there, you hear EVERYTHING! Then the city believes you need to be woken with magical fairy dust music at 7:00 am on a Saturday morning / the walls are so thin, I’m pretty sure I heard the guy in the room across the hall fart. Oh & parking, if you have a lifted truck or SUV like we do, hahaha have fun parking in there lot. Only bonus is it is free parking if you are staying at this hotel. We won’t be coming back.
Stayed 2 nights in Feb 2024