Ratings based on 969 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
90% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Mar 27, 2015
Pros: The hotel staff.
Cons: the condition of the room.
The Hotel staff was exceptionally friendly and helpful. The room was adequate however, in several places the walls had been patched but not well. While in the room, I would remove my shoes. The carpet was dirty as evidence by how dirty my socks were when I took them off.
3 out of 5
by A verified travelerfrom essex

Very rough looking from the outside

Posted Mar 26, 2015
Quite a nice welcome on arrival room was basic but alright for one night out side areas very sad and worn looking and a lot of noise from surrounding rooms and road
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Boise

Posted Mar 15, 2015
Pros: the Metropolitan has a friendly staff and excellent beds.
Cons: A small frig needed and a counter to open your luggage.
Location: Downtown. Restaurants and shopping were near by. the access to freeway perfect.
No negative comments. We were only for short periods other than at night.
2 out of 5
by A verified traveler

Ant problem

Posted Mar 14, 2015
I called twice about the black ants in the bathroom. They said they would take care of it...never did anything
2 out of 5
by A verified travelerfrom salt lake city

Staff was rude, hotel was trashy

Posted Mar 14, 2015
The staff was really rude and condescending, almost answering sarcastically to my questions. I asked for a printed receipt upon checkout, they refused and said Expedia would email me one. Yeah, well I wanted a hard copy, it takes 2 seconds to do that and the lobby wasn't even busy so why be so lazy about it? Staff also seemed sketchy like they were looking to hit you with fees after your stay. The rooms were really rundown, the parking lot isn't well lit at night and the elevator was super scary to ride as it felt like it might break down at any moment. Find another hotel that's more friendly and more recently renovated, I was not impressed at all with the metropolitan.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Mar 3, 2015
Plenty sufficient for business travel and a GREAT location!
4 out of 5
Recommended
for Personal Event
by Jacobfrom Austin

Quick Ski Trip

Posted Feb 23, 2015 on Hotels.com
Front desk staff was extremely friendly and accommodating. Location was perfect for taking public transportation to Alta/Snowbird. And, temperpedic bed was an unexpected bonus.
3 out of 5
Recommended
for Personal Event
by Yau Chungfrom Hong Kong

less choice for breakfast

Posted Feb 19, 2015 on Hotels.com
not many choice for free breakfast, but the location is ok
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary, AB

Excellent location

Posted Feb 19, 2015
This room was very good for the price. Great location and very clean. Room was quite spacious and bed was very comfortable!!! Only downside -- no fridge in room.
4 out of 5
Recommended
for Couples
by Lancefrom Salt Lake City

Wasn't bad.

Posted Feb 18, 2015 on Hotels.com
The toilet clogged which I felt bad about until checking out and the person mentioned that the room I was in always did that. When I called them that evening the offered a plunger which they had to call back and deny because someone else had it and hadn't brought it back. Clean and relatively maintained. Close to downtown spots which was great.