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Reviews of Casa Real

3.5 out of 5
Casa Real
Mitre 669, Salta, Salta

Reviews

9.0

Wonderful

Rating 10 - Excellent. 95 out of 160 reviews" "
Rating 8 - Good. 49 out of 160 reviews" "
Rating 6 - Okay. 9 out of 160 reviews" "
Rating 4 - Poor. 4 out of 160 reviews" "
Rating 2 - Terrible. 3 out of 160 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Camila

Stayed 2 nights in Jan 2024
Response from Reservas on Mar 22, 2024
Estimada Camila :Agradecemos su visita y valoración.Saludos cordiales

2/10 Terrible

Douglas

Stayed 1 night in Aug 2023
Response from Reservas on Sep 18, 2023
Buenas tardes:Lamentablemente no se pudo exceptuar los cargos Cordialmente

8/10 Good

Tarjei

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms with desk, chairs and table.
Stayed 4 nights in Apr 2023
Response from Reservas on May 5, 2023
Thank you for your visit. We are glad that you enjoyed your stay at Casa Real.

10/10 Excellent

Derrick, Bethesda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and welcoming staff.
Stayed 2 nights in Jul 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean. Room was nice, spacious and comfortable. Enjoyed the pool area. Took a 50 minute massage but it was as over in approximately 40 minutes. Massage was good nevertheless and quite affordable.
Stayed 3 nights in Feb 2020

8/10 Good

Mary, Costa Rica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were helpful and friendly. We preferred the café in front to the main dining room.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2019
Response from Reservas on May 5, 2023
Thank you for your visit. We are glad that you enjoyed your stay at Casa Real.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful. The room was just as I expected. The area was very accessible to everything.
Stayed 5 nights in Apr 2019

10/10 Excellent

thomas, Manchester

Traveled with partner
Liked: Staff & service, property conditions & facilities
Everything eas great except the 10.00 am checkout time
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveler

Modern and clean. Everything worked. Lots of hotcwater. Staff attentive. Swimming pool lovely.
Stayed 8 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is nice and well operated hotel in a good location.
Stayed 3 nights in Feb 2019

10/10 Excellent

Juan-Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would come back again
Overall a very comfortable and well located hotel
Stayed 3 nights in Sep 2018

8/10 Good

Pedro, Santiago

Liked: Property conditions & facilities, room comfort
Large comfortable room; quality of food Personnel, excepting reception, not very polite
Stayed 2 nights in Aug 2018

2/10 Terrible

Marina, Miami, FL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were so disappointed with this hotel. We got on the plane in Buenos Aires to go to Salta but, because of fog, it could not land. They rerouted us to Cordoba and then they made us return to Buenos Aires (traveling with 2 small children). What made it worse, the airline did not have any available seats to Salta the next day. We would miss 2 nights of our 4 night reservation, which meant we had to cancel our trip altogether. I called the hotel from the airport once we landed back in Buenos Aires and explained the situation, and I was told by a sales person that there would be no problem on getting a refund, but that I had to go through Expedia. Expedia was very solicitous and said they would work on getting the refund. After 2 days Expedia got back to us and said that a manager at the hotel had authorized the refund. We were beyond grateful. About a week passed and we get another email from Expedia saying that, unfortunately, Marianela (not sure her position at the hotel), had rejected the refund. I personally called and spoke with her and she said because it was a nonrefundable rate, there was nothing they would do. She was aware of our situation but they basically did not care. I even asked if we could get a partial refund, but nothing. We thought it would be reasonable to get at least some money back since we could not use any of the nights. Unfortunately, Hotel Casa Real did not agree. Just be aware this is how they do business, which has nothing to do with "hospitality".
Stayed 4 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, clean and spacious rooms
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean and friendly. The breakfast buffet was fantastic. The wifi needs to be upgraded.
Stayed 2 nights in Mar 2018

10/10 Excellent

Julio, washington DC

Liked: Cleanliness, staff & service
Excelente lugar del hotel
Very friendly service at the front desk & cafetera.
Stayed 3 nights in Jan 2018
Response from Reservas on May 5, 2023
Thank you for your visit. We are glad that you enjoyed your stay at Casa Real.

10/10 Excellent

Randy, Victoria,BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
The hotel was well located near the main sguare. Good restaurants and cafes were nearby. It was pretty quiet at night The room was spacious and clean. The staff were courteous and helpful. We had a nice start.
Stayed 3 nights in Nov 2017

10/10 Excellent

Elizabeth, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, comfortable!
Very nice hotel located close to the restaurant-Peña area. Would be nice if they had TV channels in English for foreign passengers.
Stayed 2 nights in Nov 2017
Response from Reservas on May 5, 2023
Thank you for your visit. We are glad that you enjoyed your stay at Casa Real.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel and good value for money friendly staff
This was a nice hotel and good value for money, friendly staff and good sized room. A 10 minute walk to the centro area, but had restaurants and shops close by.
Stayed 2 nights in Nov 2017

10/10 Excellent

Javier, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommendable hotel, reasonable price
The breaskfast is excellent! The hotel personnel is kind. I really enjoyed my stay in Casa Real.
Response from Reservas on May 5, 2023
Thank you for your visit. We are glad that you enjoyed your stay at Casa Real.

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - lucky find
We thoroughly enjoyed Casa Real. The staff were very helpful around the hotel and also organising our tours.

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and Clean
Amazing Hotel.

4/10 Poor

oscar , S

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a 4 start hotel at all..,
They missed my reservation , I had to pay again, next day I called Expedia after 1 hours they finally found my reservation , until now I'm still waiting for my money back !!! They were charging me a bottle of water from barservice just because they saw an empty bottle on my room .

8/10 Good

Mohammad, Galway

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable hotel not too far from town centre
Breakfast was average given standard of hotel. Room was relatively clean bar a few hairs here and there. Access to gym, sauna and small pool was convenient. Price is a bit steep but that seems to be the norm in salta

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Salta Stay
Wifi was awful throughout hotel and needs to be upgraded. Gym in dire need of update as well. Breakfast was good, standard Argentine breakfast, staff was friendly. Location was great and easy to get to by taxi from the airport, walking distance from many sights & restaurants.

8/10 Good

Helen, Denver, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and comfortable hotel.
The hotel was the right choice for our first couple of nights in Salta. The hotel is within walking distance to the Plaza and many restaurants including our favorite, Santa Gula.

10/10 Excellent

L

Liked: Cleanliness, staff & service, room comfort
Very comfortable and very accommodating!
The location is 6 blocks from the main cathedral square, and 2 from the restaurant and nightclub area. The hotel service was so personable and accommodating, we really felt at ease. The hotel shows some wear and tear-- particularly in the spa and pool area, though the availability and services (including massage) were excellent. Decent breakfast, and good restaurant food at reasonable prices. Nice to have a separate cafe on site as well. The room was very comfortable, but somewhat plain in decor. Still the personalized and kind staff more than made up for it. A very good deal, and a very comfortable landing spot. Note: Residents all know the hotel because visiting soccer teams often stay there, so it has serious cachet!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location near restaurants, five blocks from main square. Staff very helpful in recommending good restaurants with Pena music. Good value for money.

10/10 Excellent

O, IN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
helpful staff, central location, clean, breakfast
Easy to walk to all destinations of interest in the city. Perfect concierge advice, very clean with good breakfast

10/10 Excellent

E & W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location...very helpful staff...would go again

8/10 Good

northwest argentina traveler

Liked: Cleanliness, staff & service, room comfort
pleasant hotel
I stayed at Casa Real for two separate 3 night stays. The first time I was on the 2nd floor. The second time I was on the top floor and had good views. The breakfast buffet was good with fresh fruit, pastries, goat cheese, ham cold-cuts, yoghurt. The staff was friendly and helpful. The restaurant was good. The hotel is located between the main plaza and the Balcarce street night life which made it convenient for exploring both areas. I didn't try the spa or pool.

10/10 Excellent

Juan

Stayed 1 night in Jun 2023
Response from Reservas on Jun 21, 2023
Buenas tardes Sr. Juan:Muchas gracias por su visita, nos agrada que haya disfrutado de nuestros servicios. Agradecemos su valoración.Saludos Cordiales

10/10 Excellent

María

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muy agradable, cómodo y limpio. Excelente desayuno, atención y muy agradable restaurante.
Stayed 2 nights in Jan 2023
Response from Reservas on Feb 3, 2023
Estimada María:Muchas gracias por su opinión y valoración. Nos alegra que haya disfrutado de nuestra gastronomia.Saludos

10/10 Excellent

Daniel Alejandro

Stayed 1 night in Jan 2023
Response from Reservas on Jan 12, 2023
Buen día Estimado Daniel:Muchas gracias por valoración y comentario. Esperamos su visita nuevamente.Dpto Reservas

10/10 Excellent

Daniel Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 1 night in Jan 2023
Response from Reservas on Jan 12, 2023
Buen día Estimado Daniel:Muchas gracias por valoración y comentario. Esperamos su visita nuevamente.Dpto Reservas

10/10 Excellent

Analia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es excelente y la limpieza también es un 10 lo único q me gustaría q hubiese manteles o individuales en las mesas de desayuno
Stayed 2 nights in Aug 2022
Response from Cesar Liendro on Oct 20, 2022
Estimad@:Muchas gracias por visitarnos. Esperamos su estadía haya sido placentera. Agradecemos su comentario que os permite mejorar. Dpto Reservas

10/10 Excellent

Expedia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel excelente!
Tudo muito bom neste hotel! Apenas uma ressalva: como o hotel estava cheio, alguns itens do café da manhã logo se esgotavam e às vezes demorava para serem repostos.
Stayed 5 nights in Jul 2022

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno,recomendable
Stayed 7 nights in Feb 2022
Response from Dpto Reservas on Mar 2, 2022
Buenos días : Muchas gracias por su comentario. Esperamos que su estadía haya sido placentera. Dpto Reservas

8/10 Good

Gabriel

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Hotel que no es categoría 4 estrellas
Hotel que se presenta de cuatro estrellas que no honra: limpieza deficiente y personal no capacitado para brindar información elemental acerca de los servicios que se brindan.
Stayed 3 nights in Aug 2021

8/10 Good

Emilio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy buena predisposición de la gente del hotel
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Súper satisfechos
Excelente estadía! Buena ubicación, atención inmejoravale, desayuno abundante y todo muy limpio. Sin dudas recomendable!!
Stayed 3 nights in Dec 2019

8/10 Good

FABIO

Liked: Cleanliness, staff & service
Cumpre o prometido
A estadia foi boa, hotel é bom, necessita de algumas reformas, mas dentro dos conformes. Cama confortável, travesseiro muito baixo, banheiro espaçoso. Cafe da manhã padrão. Garagem bem apertada pra estacionar. Super bem localizado, próximo de bons restaurantes. Ficaria novamente👍
Stayed 1 night in Aug 2019

8/10 Good

Nathalie, Massy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel à la hauteur de ses 4’etoiles bien que un peu impersonnel et sans charme particulier.
Stayed 2 nights in Aug 2019

10/10 Excellent

Eugenia, La Plata

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitaciones amplias y cómodas, atención por parte de los empleados excelente
Stayed 4 nights in Aug 2019

8/10 Good

Leonardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atención del personal, la pileta climatizada y el desayuno
Stayed 4 nights in Aug 2019

10/10 Excellent

JEROME, Lyon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon rapport qualité-prix
Hôtel aux multiples atouts : central, bons services, piscine appréciable. Mention spécialepour Ramiro dont le sourire et la gentillesse ont contribué à rendre agréable notre séjour. Seul le PDJ serait à revisiter.
Stayed 2 nights in Aug 2019