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Reviews of Four Points by Sheraton Saltillo

3.5 out of 5
Four Points by Sheraton Saltillo
Highway Saltillo-Monterrey 9000, Saltillo, COAH

Reviews

7.4

Good

Rating 10 - Excellent. 237 out of 733 reviews" "
Rating 8 - Good. 213 out of 733 reviews" "
Rating 6 - Okay. 135 out of 733 reviews" "
Rating 4 - Poor. 72 out of 733 reviews" "
Rating 2 - Terrible. 76 out of 733 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

CARMEN

Business traveler, Traveled with family
Liked: Staff & service
Good for sleep and go
Stayed 1 night in Apr 2024

8/10 Good

Benjamin

Liked: Staff & service
Staff was great, safe parking lot with attendant.
Stayed 1 night in Feb 2024
Response from Four Points Saltillo Staff on Feb 27, 2024
Mr. Benjamin, we are pleased to receive and serve you. We hope you have a good experience at Four Points Saltillo.

10/10 Excellent

Fernando

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jan 2024

6/10 Okay

Ignacio

Traveled with family
Na
Stayed 1 night in Dec 2023
Response from Lucy Ramírez / Gerente de Operaciones on Feb 17, 2024
Gracias por tomarse el tiempo para contestar nuestra encuesta en línea con sus comentarios. He compartido sus comentarios con mi equipo de trabajo y los he invitado a que le den las gracias por sus amables palabras. Estamos orgullosos de nuestro hotel y de todos los servicios que ofrecemos, estamos muy contentos de que haya disfrutado de su estancia.Estamos trabajando para ofrecerle el mismo tipo de servicio la próxima vez que esté en la ciudad

2/10 Terrible

Fernando R. Arroyo

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is poorly maintained. Horrible corridors and carpets. The paint job is terrible. Far away from Sheraton standards
Stayed 1 night in Dec 2023
Response from Lucy Ramírez / Gerente de Operaciones on Dec 22, 2023
Dear Guest:We are truly sorry we could not meet your expectations and failed in providing you with a pleasant experience.Your case came up to my attention and I have been working with our team members trying to figure out the issues mentioned. The lack of supervision in our Housekeeping area was clearly noted and there is no valid excuse for this case. Action needs to be taken immediately, and we take full responsibility for your bad experience.We sincerely hope you could give us a second chance for your next stay, we are sure we can demonstrate our effort to improve in any issue you mentioned in your review. I understand your experience was unacceptable, for that I apologize again, and it is my duty to do the best I can for this to never happen again.

8/10 Good

Martine

Traveled with partner
Liked: Cleanliness, staff & service
Outdated property 1 restaurant only staff very nice
Stayed 1 night in Nov 2023
Response from Lucy Ramírez / Gerente de Operaciones on Dec 5, 2023
Gracias por tomarse el tiempo para contestar la encuesta en línea acerca de su reciente estanciaen nuestro hotel.Agradecemos y valoramos mucho sus comentarios, y los compartiremos con todo nuestro equipo.Sus respuestas servirán de estímulo a todo nuestro personal mientras nos esforzamos pormemorar continuamente la calidad de nuestros servicios para ofrecer una experiencia excepcionalpara nuestros clientes. Siempre es un placer recibir comentarios positivos.Gracias nuevamente por compartir su experiencia, y lo esperamos en su próxima visita la cual serámás agradable que la anterior.

6/10 Okay

DARA

Stayed 1 night in Nov 2023
Response from Lucy Ramírez / Gerente de Operaciones on Nov 25, 2023
Gracias por tomarse el tiempo para contestar la encuesta en línea acerca de su reciente estanciaen nuestro hotel.En nombre de todo mi equipo, me gustaría pedirle una disculpa por no superar sus expectativas.Su satisfacción es lo más importante para nosotros y le aseguro que vamos a utilizar la informaciónque nos ha compartido para realizar mejoras para poder ofrecer un mejor servicio para todosnuestros huéspedes en el futuro.Espero tener la oportunidad de volver a contar con su preferencia para que podamos ofrecerle unexcelente servicio.

8/10 Good

John

Liked: Staff & service, room comfort
When you are tired, this is the place to stay.
Stayed 1 night in Oct 2023
Response from Lucy Ramírez / Gerente de Operaciones on Nov 6, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at ourhotel.Your feedback is very important to us and we can assure you that we will use this information todo everything possible to create an enjoyable experience for each of our guests. We hope to seeyou again soon!Sincerely,

10/10 Excellent

Gerardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent
Stayed 1 night in Oct 2023
Response from Lucy Ramírez / Gerente de Operaciones on Nov 6, 2023
Gracias por tomarse el tiempo para contestar la encuesta en línea acerca de su reciente estanciaen nuestro hotel.Agradecemos y valoramos mucho sus comentarios, y los compartiremos con todo nuestro equipo.Sus respuestas servirán de estímulo a todo nuestro personal mientras nos esforzamos pormemorar continuamente la calidad de nuestros servicios para ofrecer una experiencia excepcionalpara nuestros clientes. Siempre es un placer recibir comentarios positivos.Gracias nuevamente por compartir su experiencia, y lo esperamos en su próxima visita la cual serámás agradable que la anterior.

6/10 Okay

Jorge, El Paso

Stayed 13 nights in Sep 2023
Response from Lucy Ramírez / Gerente de Operaciones on Nov 6, 2023
We are truly sorry we could not meet your expectations and failed in providing you with a pleasantexperience.Your case came up to my attention and I have been working with our team members trying tofigure out the issues mentioned. The lack of supervision in our Housekeeping area was clearlynoted and there is no valid excuse for this case. Action needs to be taken immediately, and wetake full responsibility for your bad experience.We sincerely hope you could give us a second chance for your next stay, we are sure we candemonstrate our effort to improve in any issue you mentioned in your review. I understand yourexperience was unacceptable, for that I apologize again, and it is my duty to do the best I can forthis to never happen again.

8/10 Good

Rachel

Traveled with family
Liked: Staff & service, room comfort
Family friendly
Great breakfast. Fun pool for the kids
Stayed 1 night in Aug 2023
Response from Lucy Ramírez / Gerente de Operaciones on Aug 29, 2023
Dear Guest:Thank you for taking the time to complete our online survey regarding your recent stay at ourhotel.Your feedback is very important to us and we can assure you that we will use this information todo everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

10/10 Excellent

Barrington, Morrisville

Stayed 1 night in Aug 2023
Response from Lucy Ramírez / Gerente de Operaciones on Oct 2, 2023
Gracias por tomarse el tiempo para contestar nuestra encuesta en línea con sus comentarios. Hecompartido sus comentarios con mi equipo de trabajo y los he invitado a que le den las gracias porsus amables palabras. Estamos orgullosos de nuestro hotel y de todos los servicios queofrecemos, estamos muy contentos de que haya disfrutado de su estancia.

4/10 Poor

martha

Traveled with family
Disliked: Property conditions & facilities
Property was old and dingy. Grey Towels. Cockroach Coffee machine air conditioning unit not working. Restaurants food is not fresh but frozen and food cooked n the microwave. Entrance smells, has a fowl odor like sewer. Too Pricey for the over all conditions of the property
Stayed 1 night in Aug 2023
Response from Lucy Ramírez / Gerente de Operaciones on Aug 19, 2023
Dear GuestWe are truly sorry we could not meet your expectations and failed in providing you with a pleasantexperience.Your case came up to my attention and I have been working with our team members trying tofigure out the issues mentioned. The lack of supervision in our Housekeeping area was clearlynoted and there is no valid excuse for this case. Action needs to be taken immediately, and wetake full responsibility for your bad experience.We sincerely hope you could give us a second chance for your next stay, we are sure we candemonstrate our effort to improve in any issue you mentioned in your review. I understand yourexperience was unacceptable, for that I apologize again, and it is my duty to do the best I can forthis to never happen again.If you decide to come back, will make sure our team provides the best service possible.

4/10 Poor

David

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was great, the hotel was once magnificent I imagine, but a bit run down now.
Stayed 1 night in Aug 2023
Response from Lucy Ramírez / Gerente de Operaciones on Aug 12, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at ourhotel.Your feedback is very important to us and we can assure you that we will use this information todo everything possible to create an enjoyable experience for each of our guests. We hope to seeyou again soon!

6/10 Okay

Franz

Stayed 6 nights in Aug 2023
Response from Lucy Ramírez / Gerente de Operaciones on Aug 29, 2023
Dear Guest:Thank you for taking the time to complete our online survey regarding your recent stay at ourhotel.Your feedback is very important to us and we can assure you that we will use this information todo everything possible to create an enjoyable experience for each of our guests. We hope to seeyou again soon!Sincerely,

8/10 Good

Aldo

Liked: Cleanliness, staff & service, property conditions & facilities
it's a great place
Stayed 2 nights in Jul 2023
Response from Lucy Ramírez / Gerente de Operaciones on Aug 7, 2023
Dear Guest:Thank you for taking the time to complete our online survey regarding your recent stay at ourhotel.Your feedback is very important to us and we can assure you that we will use this information todo everything possible to create an enjoyable experience for each of our guests. We hope to seeyou again soon!

2/10 Terrible

Jose, Tijuana

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriot's Noise/Party is inexistent. The room next door hosted a "Team Party" and had well over 6 people who continuously kept slamming the room's door, shouting, and dribbling balls through 1:00am. We had to call the hotel's lobby/helpdesk 3 times with no resolution.
Response from Lucy Ramírez / Gerente de Operaciones on Jul 26, 2023
We are truly sorry we could not meet your expectations and failed in providing you with a pleasantexperience.Your case came up to my attention and I have been working with our team members trying tofigure out the issues mentioned. Action needs to be taken immediately, and wetake full responsibility for your bad experience.We sincerely hope you could give us a second chance for your next stay, we are sure we candemonstrate our effort to improve in any issue you mentioned in your review. I understand yourexperience was unacceptable, for that I apologize again, and it is my duty to do the best I can forthis to never happen again.

2/10 Terrible

Ryan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from Lucy Ramírez / Gerente de Operaciones on Jul 26, 2023
Gracias por tomarse el tiempo para contestar la encuesta en línea acerca de su reciente estanciaen nuestro hotel.En nombre de todo mi equipo, me gustaría pedirle una disculpa por no superar sus expectativas.Su satisfacción es lo más importante para nosotros y le aseguro que vamos a utilizar la informaciónque nos ha compartido para realizar mejoras para poder ofrecer un mejor servicio para todosnuestros huéspedes en el futuro.Espero tener la oportunidad de volver a contar con su preferencia para que podamos ofrecerle unexcelente servicio.

8/10 Good

Jesus

Stayed 2 nights in Jul 2023
Response from Lucy Ramírez / Gerente de Operaciones on Jul 20, 2023
Estimado huésped:Gracias por tomarse el tiempo para contestar la encuesta en línea acerca de su reciente estanciaen nuestro hotel.Agradecemos y valoramos mucho sus comentarios, y los compartiremos con todo nuestro equipo.Sus respuestas servirán de estímulo a todo nuestro personal mientras nos esforzamos pormejorar continuamente la calidad de nuestros servicios para ofrecer una experiencia excepcionalpara nuestros clientes. Gracias nuevamente por compartir su experiencia, y lo esperamos en su próxima visita la cual serámás agradable que la anterior.

6/10 Okay

Hector

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The good and not so good…
Good location, pet friendly, great breakfast. Beds are comfortable. Facility in poor condition. Wallpaper bubbling off the walls poorly installed around outlets, sprinklers, etc. would have been much better just to paint. Hallways dimly lit, shabby and smelly. Sheraton should be ashamed of this property. This facility could be so much better!
Stayed 1 night in Jul 2023
Response from Lucy Ramírez / Gerente de Operaciones on Jul 3, 2023
Dear Hector:Thank you for choosing to stay with us. Your experience described in our property is not up to ourstandard.Providing the highest level of hospitality is our number one priority and I sincerely apologize forfalling short of your expectations. I have shared your feedback with the hotel leadership team, sowe can do our best to ensure this does not occur again.As a result of my review of your experience. In the coming months we will be remodeling corridors and rooms. We invite you to stay again. Once again, thank youfor taking the time to share your experience.We hope to see you again.

10/10 Excellent

Juana

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Lucy Ramírez / Gerente de Operaciones on Jun 23, 2023
Estimada Juana:Gracias por tomarse el tiempo para contestar la encuesta en línea acerca de su reciente estanciaen nuestro hotel.Agradecemos y valoramos mucho sus comentarios, y los compartiremos con todo nuestro equipo.Sus respuestas servirán de estímulo a todo nuestro personal mientras nos esforzamos pormemorar continuamente la calidad de nuestros servicios para ofrecer una experiencia excepcionalpara nuestros clientes. Siempre es un placer recibir comentarios positivos.Gracias nuevamente por compartir su experiencia, y lo esperamos en su próxima visita la cual serámás agradable que la anterior.

10/10 Excellent

Helen

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are nicely decorated and extremely comfortable. The bed is awesome as well as the bathroom. The quality is a cut above the rest. I love that they offer room service so you don't have to leave your room once you get in - especially nice after a long day of driving. Small but sufficient areas to walk your dogs. Guarded parking lot.
Stayed 1 night in Jun 2023
Response from Lucy Ramírez / Gerente de Operaciones on Jun 13, 2023
Dear Guest:Thank you for taking the time to complete our online survey regarding your recent stay at ourhotel.Your feedback is very important to us and we can assure you that we will use this information todo everything possible to create an enjoyable experience for each of our guests. We hope to seeyou again soon!Sincerely,

8/10 Good

Douglas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost 5 stars
This hotel is my go to spot in Saltillo. The staff is great, the rooms are comfortable, and the breakfast is tasty. The only negatives; dimly lit rooms, lack of variety on their restaurant menu, and the property is older and could use some upgraded maintenance. Otherwise it would be 5 stars.
Stayed 1 night in May 2023
Response from General Manager on Jun 3, 2023
Thank you for your feedback Mr. Douglas! We are aware you are a frequent guest and we appreciate your reviews. We are about to start a process of full renovation this year and we are very excited for you to enjoy the benefits of our renovated property very soon.

6/10 Okay

Susan

Traveled with partner
Liked: Cleanliness, amenities
Was okay
Stayed 1 night in Apr 2023
Response from General Manager on May 4, 2023
Thank you for your feedback!

10/10 Excellent

Helen

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed! Room service available if you are too tired to go to restaurant located on property. Very quiet.
Stayed 1 night in Apr 2023
Response from General Manager on May 4, 2023
Thank you for your positive feedback! We look forward to having you back very soon.

6/10 Okay

Marc M

Stayed 1 night in Apr 2023
Response from Lucy Ramírez / Gerente de Operaciones on Apr 27, 2023
Dear Guest:Thank you for taking the time to complete our online survey regarding your recent stay at ourhotel.Your feedback is very important to us and we can assure you that we will use this information todo everything possible to create an enjoyable experience for each of our guests. We hope to seeyou again soon!Sincerely,

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super stay
This hotel is my go to stay in Saltillo. The staff is very friendly, the rooms are clean, the breakfast is good. The safety is remarkable. The only negative is this is a dated property and could use some maintenance. But everything works, the room is very clean, and the amenities are excellent. Don't forget to get your free beer.
Stayed 1 night in Apr 2023
Response from Lucy Ramírez / Gerente de Operaciones on Apr 26, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from ourguests is very important to us and your input helps with our continuing efforts to provide excellentservice and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,

10/10 Excellent

Victor

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe surroundings and family environment
Stayed 1 night in Apr 2023
Response from Lucy Ramírez / Gerente de Operaciones on Apr 26, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from ourguests is very important to us and your input helps with our continuing efforts to provide excellentservice and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heading Home
Very clean and quiet place. Extremely dog friendly. Good location.
Stayed 1 night in Apr 2023
Response from Lucy Ramírez / Gerente de Operaciones on Apr 14, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at ourhotel.Your feedback is very important to us and we can assure you that we will use this information todo everything possible to create an enjoyable experience for each of our guests. We hope to seeyou again soon!

10/10 Excellent

Bruce

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff were very friendly and helpful. Like most other hotels in the area it is an older hotel, but at half of the price of my other hotel it is a great value. Would stay there again.
Stayed 1 night in Mar 2023
Response from Lucy Ramírez / Gerente de Operaciones on Apr 13, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from ourguests is very important to us and your input helps with our continuing efforts to provide excellentservice and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Gerente General on Mar 13, 2023
Gracias por su evaluación. Lamentamos mucho no poder superar sus expectativas en su reciente estancia. Esperamos nos pueda dar otra oportunidad para darle el servicio que se merece.

10/10 Excellent

Jefferey, Pahoa

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay at your property while driving from Arizona to our Yucatan house. We love the staff, the food, and the pool!
Stayed 1 night in Feb 2023
Response from General Manager on Mar 13, 2023
Thank you evry much for your positive feedback!

10/10 Excellent

Robert

Stayed 1 night in Feb 2023
Response from General Manager on Mar 13, 2023
Thank you so much for your positive review!

6/10 Okay

Mary

Traveled with pets, Traveled with family
Disliked: Cleanliness
There is no elevator so not suitable for people who have disabilities unless they can be accommodated on the ground floor. Hotel is badly in need of a makeover.
Response from General Manager on Mar 13, 2023
Thank you for taking the time to review you last stay. We are sorry we could not meet your expectations. We are about to start a renovation process and we hope we can have you back soon for you to have access to these upgrades.

10/10 Excellent

Juan Jose

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay safe

8/10 Good

Pris

Traveled with family
Liked: Cleanliness, staff & service
Good, but for the price it should be better. It’s been neglected.
Stayed 1 night in Dec 2022

8/10 Good

Giovana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

4/10 Poor

Fernando

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Es un hotel muy viejo, sucio y huele a humedad. Es una lastima ya que otros Four Points no estan asi de mal.
Stayed 1 night in Dec 2022

10/10 Excellent

Alexander

Stayed 1 night in Dec 2022

4/10 Poor

Mariel

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The hotel looked old and had stained carpets. The room was not very clean. Staff was nice
Stayed 1 night in Nov 2022

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

2/10 Terrible

Alma

Business traveler, Traveled with partner
Disliked: Staff & service
I only like the pool. The housekeeping was terrible did not clean good. Restaurant did not had food.
Response from General Manager on Nov 11, 2022
Dear valued guest,We are so sorry your experience did not meet your expectations. We have shared your experience to the hotel team to ensure the issues mentioned are correctly resolved.

10/10 Excellent

Debbie

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are excellent, very helpful and friendly. Chatting with them was enjoyable. I havent yet had the buffet breakfast, but my dinner mealbwae ver6 good
Stayed 1 night in Nov 2022
Response from General Manager on Nov 11, 2022
Thank you for your positive feedback!

10/10 Excellent

Kathleen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here after a long drive from Austin, Tx with two young kids. It has everything you’d want after a long drive…comfy beds, secure parking, restaurant on site with a play room for kids, gym and pool. Would recommend for all travellers.
Stayed 1 night in Oct 2022
Response from General Manager on Nov 4, 2022
Thank you for your positive feedback!

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Norma
I stay here every time I travel to and from the USA and Mexico - several times a year. The staff is always friendly, the breakfast is great. I take my pets and they are welcomed!!
Stayed 1 night in Oct 2022
Response from General Manager on Oct 24, 2022
Thank you for your positive feedback! We look forward to having you back very soon.

8/10 Good

Roxana, Mexico City

Traveled with partner
Liked: Cleanliness, staff & service
.
Stayed 2 nights in Oct 2022
Response from General Manager on Oct 24, 2022
Thank you for your review.

8/10 Good

Todd

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was well suited for our overnight stay.
Stayed 1 night in Oct 2022
Response from General Manager on Oct 10, 2022
Thank you for your positive feedback!

2/10 Terrible

Darcy

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is run down, dingy and uncomfortable
Stayed here for 1 night with 2 small dogs (miniature poodle and a bichon). I was given a room very far in the back, The hallway to the room is dingy, dark, old. The room had 2 midiocre double beds and bad pillows. The room was dirty, dark, very old. The bathroom had almost no water pressure. The restaurant was way over priced with limited menu our waiter spent most of his time staring at his phone. The only good thing is the fairly secure parking.
Stayed 1 night in Sep 2022
Response from General Manager on Oct 10, 2022
Thank you for taking the time to review your recent stay. We are sorry we could not meet your expectations. We will take your comments seriously, and work with the hotel team to improve daily.

10/10 Excellent

BENITO, Argyle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great stop over for us as we travel from Guanajuato to the US. Love that there is a parking attendant. The staff is very helpful and speak very good English.
Stayed 1 night in Sep 2022
Response from General Manager on Sep 20, 2022
Thank you for your positive feedback! We look forward to having you back very soon!