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Reviews of Hampton by Hilton Saltillo

3 out of 5
Hampton by Hilton Saltillo
Carretera Saltillo - Monterrey 6580, Saltillo, COAH

Reviews

8.2

Very Good

Rating 10 - Excellent. 427 out of 960 reviews" "
Rating 8 - Good. 301 out of 960 reviews" "
Rating 6 - Okay. 126 out of 960 reviews" "
Rating 4 - Poor. 54 out of 960 reviews" "
Rating 2 - Terrible. 52 out of 960 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Roxanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I was very surprised at how quiet it was in the room considering we were right on the highway. Construction inside the hotel made our stay not as nice as it should have been.
Stayed 1 night in Mar 2024
Response from Dennis on Apr 15, 2024
Dear traveler, let me thank you for your preference and let you know that your comments are very important to us, as they drive us to improve and reevaluate our quality standards in order to always offer you the best service. We will ensure that your comments are transmitted to the designated area.

8/10 Good

James

Liked: Staff & service, property conditions & facilities
Very good coffee
Stayed 5 nights in Feb 2024
Response from Dennis on Mar 19, 2024
Estimado viajero. Gracias por su comentario y por haber elegido Hampton By Hilton Saltillo Zona Aeropuerto como hotel de su preferencia. Estamos felices de que haya disfrutado de su estancia y esperamos tenerle de nuevo como invitado en nuestro hotel.

8/10 Good

Matthew

Stayed 3 nights in Feb 2024
Response from Dennis on Mar 25, 2024
Estimado viajero. Gracias por su calificacion y por haber elegido Hampton By Hilton Saltillo Zona Aeropuerto como hotel de su preferencia. Estamos felices de que haya disfrutado de su estancia y esperamos tenerle de nuevo como invitado en nuestro hotel.

10/10 Excellent

Scott

Stayed 1 night in Feb 2024
Response from Dennis on Mar 20, 2024
Estimado cliente. Gracias por darnos una calificación perfecta y por recomendar nuestro hotel a otros viajeros. Estamos seguros de que todo nuestro personal del hotel disfrutó atendiendo a sus necesidades tanto como haya disfrutado de tu estancia. ¡Lo esperamos pronto!

10/10 Excellent

Luis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Dennis on Jan 17, 2024
Estimado viajero. Gracias por su calificacion y por haber elegido Hampton By Hilton Saltillo Zona Aeropuerto como hotel de su preferencia. Estamos felices de que haya disfrutado de su estancia y esperamos tenerle de nuevo como invitado en nuestro hotel.

6/10 Okay

ELSA

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very good service, old hotel under remodelación.
The front desk is very profesional! The room looks as photos, but the towels and sheets and pillows are very used and old. (They look dirty but are clean) it is necessary they changue the kind of laundry detergente because the odor is awful. The furniture in the entrance are tore, old and dirty. The ceilings and carpets in the hallway looks very old. But happily the hotel is under remodelación, I really wish they will improve the building because the service is very good.
Stayed 1 night in Jan 2024
Response from Dennis on Jan 17, 2024
Dear traveler. Thank you for your comment and for choosing Hampton By Hilton Saltillo Zona Aeropuerto as your preferred hotel. We are happy that you enjoyed your stay and look forward to having you back as a guest at our hotel.

6/10 Okay

Paresh

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Dennis on Feb 12, 2024
Estimado viajero, permítame agradecerle su preferencia y hacerle saber que sus comentarios son muy importantes para nosotros, ya que nos impulsan a mejorar y a reevaluar nuestros estándares de calidad para así ofrecerle siempre el mejor servicio.

6/10 Okay

Tim

Traveled with family
Stayed 1 night in Nov 2023
Response from Dennis on Dec 27, 2023
Estimado viajero, permítame agradecerle su preferencia y hacerle saber que sus comentarios son muy importantes para nosotros, ya que nos impulsan a mejorar y a reevaluar nuestros estándares de calidad para así ofrecerle siempre el mejor servicio

8/10 Good

XAVIER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Dennis on Nov 29, 2023
Estimado viajero. Gracias por su calificacion y por haber elegido Hampton By Hilton Saltillo Zona Aeropuerto como hotel de su preferencia. Estamos felices de que haya disfrutado de su estancia y esperamos tenerle de nuevo como invitado en nuestro hotel.

10/10 Excellent

Zeljko

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well situated near restaurants. Room was excellent for the price. Some renovations visible, but nothing going on for our overnight stay. Breakfast was excellent.
Response from Dennis on Feb 12, 2024
Dear traveler. Thank you for your comment and for choosing Hampton By Hilton Saltillo Zona Aeropuerto as your preferred hotel. We are happy that you enjoyed your stay and look forward to having you back as a guest at our hotel.

6/10 Okay

Sonny

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Dennis on Nov 11, 2023
Estimado viajero, permítame agradecerle su preferencia y hacerle saber que sus comentarios son muy importantes para nosotros, ya que nos impulsan a mejorar y a reevaluar nuestros estándares de calidad para así ofrecerle siempre el mejor servicio.

6/10 Okay

James

Traveled with family
Got robbed in our room first day we were there they took money and clothing and did not get resolved I must’ve said oh well stuff happens like that they had major construction going on very dirty and a lot of noise very disappointed they should’ve taken off some thing off our bill for the inconvenience that we had
Stayed 7 nights in Nov 2023
Response from Dennis on Nov 11, 2023
Dear traveler, let me thank you for your preference and let you know that your comments are very important to us, as they drive us to improve and reevaluate our quality standards in order to always offer you the best service. We will ensure that your comments are transmitted to the designated area.

8/10 Good

Alejandro

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Furnature in the dinning area very old and wareout
Stayed 5 nights in Oct 2023
Response from Dennis on Nov 7, 2023
Dear traveler, let me thank you for your preference and let you know that your comments are very important to us, as they drive us to improve and reevaluate our quality standards in order to always offer you the best service. We will ensure that your comments are transmitted to the designated area.

10/10 Excellent

Rosa

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was good and it was a good stay
Response from Dennis on Nov 1, 2023
Dear traveler. Thank you for your comment and for choosing Hampton By Hilton Saltillo Zona Aeropuerto as your preferred hotel. We are happy that you enjoyed your stay and look forward to having you back as a guest at our hotel.

8/10 Good

Ofelio

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great breakfast. Facility due for renovation of some areas
Stayed 1 night in Oct 2023
Response from Guest Service on Oct 25, 2023
Dear Mr. OfelioIt is a pleasure to have met your expectations during your stay with us.We appreciate the time you have taken to answer the survey.Kind regards

2/10 Terrible

mariela

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
property was awfull
Stayed 2 nights in Sep 2023
Response from Dennis on Sep 25, 2023
Dear traveler, let me thank you for your preference and let you know that your comments are very important to us, as they drive us to improve and reevaluate our quality standards in order to always offer you the best service. We will ensure that your comments are transmitted to the designated area.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Dennis on Sep 18, 2023
Estimado viajero, permítame agradecerle su preferencia y hacerle saber que sus comentarios son muy importantes para nosotros, ya que nos impulsan a mejorar y a reevaluar nuestros estándares de calidad para así ofrecerle siempre el mejor servicio. Nos aseguraremos de que sus comentarios sean transmitidos al área designada.

8/10 Good

XAVIER

Liked: Cleanliness, staff & service
Stayed 18 nights in Aug 2023
Response from Dennis on Aug 30, 2023
Estimado cliente. Agradecemos sus comentarios sobre su reciente estancia en Hampton Inn By Hilton Saltillo Zona Aeropuerto. Nos hace sentir orgullosos que se atiendan a las necesidades de nuestros clientes de la mejor manera que podemos. Si va a volver a nuestra localidad, no dude en visitarnos nuevamente.

10/10 Excellent

Juan Antonio Del Rio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me parece un excelente hotel
Stayed 1 night in Aug 2023
Response from Dennis on Aug 30, 2023
Estimado cliente. Gracias por darnos una calificación perfecta y por recomendar nuestro hotel a otros viajeros. Estamos seguros de que todo nuestro personal del hotel disfrutó atendiendo a sus necesidades tanto como haya disfrutado de tu estancia. ¡Lo esperamos pronto!

2/10 Terrible

Misekwa

Business traveler
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Dennis on Jul 14, 2023
Dear traveler, let me thank you for your preference and let you know that your comments are very important to us, as they drive us to improve and reevaluate our quality standards in order to always offer you the best service.

2/10 Terrible

Sergio

Business traveler
Disliked: Cleanliness, staff & service
Please do a better job. Your name is a stake
So, first of all. There was no water, i mean zero water Monday-Friday after 9pm. I asked for a couple extra cloth hangers, it took them 2 days to give me some. After i made a phone call and spoke with the same house keeper twice. Also, because i stayed 4 nights, i ran out of toilet paper. I asked one of the house keepers for 2 rolls, she said i can only have 1. Because we were 2 people, we ran out again, i mean the rolls were small. So, i sent my friend to the desk to ask for 2 rolls, they said, we already gave you one, so we can't give two, here's one...By the way, I was OMG. Same thing with the towels. The hotel is under construction, yea, there was all kinds of noises, day and night. However, they didn't post that when i booked the hotel. It would been nice to know, about the water. For a Hampton hotel, idk. The mustiness and the smell because of that, it was uncomfortable. I travel a lot in the US and latin America. I have stayed in unpleasant places. At end of the day, it is what it is. However, again for a Hampton hotel and their reputation, it's disappointing. Im sorry to say this. A month ago, i went to the same region, i stayed at the Holiday Inn Express next to it, wow, a world of a difference. Way better. Im not picking on you guys. Please listen to this: "My worst critics, have been my best teachers" That quote, has help me to improve my life in every way.
Stayed 4 nights in Jul 2023
Response from Dennis on Jul 14, 2023
Dear traveler, let me thank you for your preference and let you know that your comments are very important to us, as they drive us to improve and reevaluate our quality standards in order to always offer you the best service. We will ensure that your comments are transmitted to the designated area.

10/10 Excellent

Lester

Stayed 1 night in Jul 2023
Response from Dennis on Jul 14, 2023
Estimado cliente. Gracias por darnos una calificación perfecta y por recomendar nuestro hotel a otros viajeros. Estamos seguros de que todo nuestro personal del hotel disfrutó atendiendo a sus necesidades tanto como haya disfrutado de tu estancia. ¡Lo esperamos pronto!

6/10 Okay

Jesus Jaime

Stayed 1 night in Jul 2023
Response from Dennis on Jul 10, 2023
Estimado viajero, permítame agradecerle su preferencia y hacerle saber que sus comentarios son muy importantes para nosotros, ya que nos impulsan a mejorar y a reevaluar nuestros estándares de calidad para así ofrecerle siempre el mejor servicio.

8/10 Good

sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall everything was good, just the receptionist, make me feel like I was bothering her.
Stayed 1 night in Jun 2023
Response from Dennis on Jun 20, 2023
Dear traveler, let me thank you for your preference and let you know that your comments are very important to us, as they drive us to improve and reevaluate our quality standards in order to always offer you the best service. We will ensure that your comments are transmitted to the designated area.

8/10 Good

Jonathan

Stayed 1 night in Jun 2023
Response from Dennis on Jun 12, 2023
Estimado cliente. Gracias por darnos una calificación perfecta y por recomendar nuestro hotel a otros viajeros. Estamos seguros de que todo nuestro personal del hotel disfrutó atendiendo a sus necesidades tanto como haya disfrutado de tu estancia. ¡Lo esperamos pronto!

4/10 Poor

KYUNGSOO, ALEXANDER CITY

Stayed 2 nights in Jun 2023
Response from Dennis on Jun 29, 2023
We appreciate you taking the time to provide us with an assessment of your stay. I am very sorry to hear that your stay did not meet your expectations. Please send us an email with a phone number or email address so that our Hotel Manager can solve your problems personally.

8/10 Good

Sabino

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
El hotel necesita remodelacion ya esta apenitas funcionando. Gracias!
Stayed 1 night in May 2023
Response from Dennis on May 30, 2023
Buenos dias estimado viajero, ya se esta trabajando en ello, gracias por su comentario, es muy importante para nosotros. Lo esperamos pronto!

6/10 Okay

Raymundo

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Old building
Stayed 3 nights in Apr 2023
Response from DENNIS on Apr 21, 2023
Dear traveler, let me thank you for your preference and let you know that your comments are very important to us, as they drive us to improve and reevaluate our quality standards in order to always offer you the best service. We will ensure that your comments are transmitted to the designated area.

8/10 Good

Jorge Luis

Traveled with partner
Liked: Cleanliness, staff & service
No sirvió el ascensor en mi estancia
Stayed 1 night in Mar 2023
Response from Dennis on Mar 27, 2023
Estimado viajero, permítame agradecerle su preferencia y hacerle saber que sus comentarios son muy importantes para nosotros, ya que nos impulsan a mejorar y a reevaluar nuestros estándares de calidad para así ofrecerle siempre el mejor servicio. Nos aseguraremos de que sus comentarios sean transmitidos al área designada.

6/10 Okay

Martha

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
You expect a different standard when you book in a Hampton. This one is clearly deflected and poorly maintained.
Stayed 1 night in Mar 2023
Response from Dennis on Mar 14, 2023
Dear traveler, let me thank you for your preference and let you know that your comments are very important to us, as they encourage us to improve and re-evaluate our quality standards in order to always offer you the best service. We will make sure that your comments are passed on to the designated area.

8/10 Good

Jay

Stayed 1 night in Mar 2023
Response from Dennis on Apr 10, 2023
Estimado cliente. Gracias por darnos una calificación perfecta. Estamos seguros de que todo nuestro personal del hotel disfrutó atendiendo a sus necesidades tanto como haya disfrutado de tu estancia. ¡Lo esperamos pronto!

10/10 Excellent

Wally

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hampton in Saltillo was a great choice for us
We were very pleased with out stay at the Hampton by Hilton in Saltillo. The room was very clean and comfortable. All of the staff were extremely friendly and accommodating. The breakfast and complimentary coffee was great. The location was excellent near downtown and on the freeway. The only complaint was the toilet did not flush well and the water pressure was very low.
Stayed 4 nights in Feb 2023
Response from Dennis on Mar 14, 2023
Dear traveler, let me thank you for your preference and let you know that your comments are very important to us, as they encourage us to improve and re-evaluate our quality standards in order to always offer you the best service. We will make sure that your comments are passed on to the designated area. We look forward to seeing you back soon!

10/10 Excellent

Steven

Stayed 1 night in Feb 2023
Response from Dennis on Apr 10, 2023
Estimado cliente. Gracias por darnos una calificación perfecta. Estamos seguros de que todo nuestro personal del hotel disfrutó atendiendo a sus necesidades tanto como haya disfrutado de tu estancia. ¡Lo esperamos pronto!

10/10 Excellent

CARLOS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. All the staff was amazing.
Stayed 1 night in Feb 2023
Response from Dennis on Feb 20, 2023
Dear traveler. Thank you for your comment and for choosing Hampton By Hilton Saltillo Zona Aeropuerto as your preferred hotel. We are happy that you enjoyed your stay and look forward to having you back as a guest at our hotel.

10/10 Excellent

Robert

Stayed 1 night in Feb 2023
Response from Dennis on Feb 17, 2023
Estimado viajero. Gracias por haber elegido Hampton By Hilton Saltillo Zona Aeropuerto como hotel de su preferencia. Estamos felices de que haya disfrutado de su estancia y esperamos tenerle de nuevo como invitado en nuestro hotel.

10/10 Excellent

Delfino

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Esmirna Carrillo on Jan 24, 2023
Estimado viajero. Gracias por su comentario y por haber elegido Hampton By Hilton Saltillo Zona Aeropuerto como hotel de su preferencia. Estamos felices de que haya disfrutado de su estancia y esperamos tenerle de nuevo como invitado en nuestro hotel.

8/10 Good

Rosa maria

Traveled with family
Liked: Cleanliness, staff & service
Near of my appointment place
Stayed 1 night in Jan 2023
Response from Esmirna Carrillo on Jan 5, 2023
Estimado viajero. Gracias por su comentario y por haber elegido Hampton By Hilton Saltillo Zona Aeropuerto como hotel de su preferencia. Estamos felices de que haya disfrutado de su estancia y esperamos tenerle de nuevo como invitado en nuestro hotel.

6/10 Okay

Emilio

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
The bad: Room Keys are horrible, every day had to doublecheck they worked, day 1 and 2 had to go back to lobby to reprogram keys, day 4 the door lock wasnt programmed at all. Frist room we got was dirty and smelly, requested a room change and second room was better. Elevator 2 wouldnt open doors in 4th floor every other day. The good: Staff is super friendly - specially bell boy Don Jose Breakfast was good all 6 days Cleaning staff was good too.
Response from Esmirna Carrillo on Jan 5, 2023
Agradecemos que haya dedicado tiempo para proporcionarnos una valoración de su estancia, es muy importante para nosotros. Haciendo referencia a su más reciente estancia puede estar seguro de que haremos todo lo posible por mejorar el servicio en el área mencionada y sepa que por supuesto verificaremos los detalles marcados como área de oportunidad.

10/10 Excellent

James

Stayed 1 night in Dec 2022
Response from Esmirna Carrillo on Dec 31, 2022
Estimado cliente. Gracias por darnos una calificación perfecta y por recomendar nuestro hotel a otros viajeros. Estamos seguros de que todo nuestro personal del hotel disfrutó atendiendo a sus necesidades tanto como haya disfrutado de su estancia. ¡Lo esperamos pronto!

8/10 Good

Ericka

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Esmirna Carrillo on Dec 30, 2022
Estimado viajero, permítame agradecerle su preferencia y hacerle saber que sus comentarios son muy importantes para nosotros, ya que nos impulsan a mejorar y a reevaluar nuestros estándares de calidad para así ofrecerle siempre el mejor servicio.

6/10 Okay

Joel

Liked: Cleanliness
Disliked: Property conditions & facilities

2/10 Terrible

GABRIEL

Stayed 1 night in Dec 2022
Response from Esmirna Carrillo on Dec 27, 2022
Entendemos que la experiencia que vivió en su anterior estancia no fue de su total satisfacción. Queremos comentarle que nuestro equipo está en constante capacitación para ofrecerle un servicio de excelencia, como a su vez el resto de las áreas departamentales. Estamos trabajando día a día para brindarle un mejor servicio

10/10 Excellent

IGNACIO, CHICAGO

Stayed 1 night in Dec 2022

6/10 Okay

Helena patricia

Traveled with family
Disliked: Cleanliness
Not worth the price, need emergency update.
Very old, bathrooms are not well cleaned, shower head was old, rusty, broken walls. It needs emergency update.
Stayed 3 nights in Nov 2022
Response from Esmirna Carrillo on Dec 15, 2022
Thank you very much for taking the time to share your very important comments with us.We’d like to apologize for the experience you recently had with us during your last stay at Hampton By Hilton Saltillo Zona Aeropuerto.Let us remind you that you have been a very valued guest for us, and we really thank you for giving us the opportunity to serve you.Please make sure that we will make our best effort so this type of situations will not happen again.Thank you very much again for your understanding.

4/10 Poor

Alejandra

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel could have been cleaner
Response from Esmirna Carrillo on Dec 5, 2022
Thank you very much for taking the time to share your very important comments with us. We’d like to apologize for the experience you recently had with us during your last stay at Hampton By Hilton Saltillo Zona Aeropuerto. We will make sure that we make our best effort so this type of situations will not happen again.Once again, we apologize and appreciate your understanding.

10/10 Excellent

Juan

2/10 Terrible

Dennis

Disliked: Staff & service
Stayed 1 night in Nov 2022
Response from Esmirna Carrillo on Dec 5, 2022
Gracias por haberse tomado unos minutos de su valioso tiempo para contestar nuestra encuesta.Sabemos que la experiencia que vivió en su anterior estancia no fue de su total satisfacción.Entendemos que usted esperaba más de nosotros, es por eso que conscientes de nuestro compromiso y con ánimo de demostrarle que nuestros servicios pueden mantenerse por encima de sus expectativas, nos permita disculparnos encarecidamente por el inconveniente.Queremos comentarle que nuestro equipo está en constante capacitación para ofrecerle un servicio de Excelencia.Estamos trabajando día a día para brindarle un mejor servicio.Gracias por su comprensión y si puedo asistirle de alguna manera no dude en contactarme.

6/10 Okay

Miguel

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Looks like nobody take care of this hotel. The lobby restroom was unacceptable, this hotel needs a renewal
Response from Esmirna Carrillo on Dec 2, 2022
Thank you very much for taking the time to share your very important comments with us. We’d like to apologize for the experience you recently had with us during your last stay at Hampton By Hilton Saltillo Zona Aeropuerto. We will make sure that we make our best effort so this type of situations will not happen again. Once again, we apologize and appreciate your understanding.

6/10 Okay

Alejandra

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Not as clean as I would have hoped
Response from Esmirna Carrillo on Nov 30, 2022
Thank you very much for taking the time to share your very important comments with us. We’d like to apologize for the experience you recently had with us during your last stay at Hampton Inn By Hilton Saltillo Zona Aeropuerto. We will make sure that we make our best effort so this type of situations will not happen again.Once again, we apologize and appreciate your understanding.

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another good stay
Another good stay. The hotel was crowded with youth soccer teams. But management did well with the increased traffic. No issues.
Stayed 1 night in Nov 2022
Response from Esmirna Carrillo on Nov 29, 2022
We are excited to know that your last stay at Hampton By Hilton Saltillo Zona Aeropuerto was of your satisfaction; that is our goal and our motivation: to reach and exceed your expectations.Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself.Thank you for all your kindness.