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Reviews of Grand Hotel Saltsjöbaden

3.5 out of 5
Grand Hotel Saltsjöbaden
Hotellvägen 2, Saltsjobaden

Reviews

8.8

Excellent

Rating 10 - Excellent. 519 out of 1006 reviews" "
Rating 8 - Good. 328 out of 1006 reviews" "
Rating 6 - Okay. 116 out of 1006 reviews" "
Rating 4 - Poor. 29 out of 1006 reviews" "
Rating 2 - Terrible. 14 out of 1006 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location on the water and excellent breakfast buffet.
Stayed 2 nights in Jul 2023

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Tanya

Stayed 2 nights in Apr 2023

10/10 Excellent

Zhenyi

Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Samuel

Stayed 1 night in Aug 2022

4/10 Poor

Kim

Stayed 1 night in Jul 2022

10/10 Excellent

Daniel

Stayed 1 night in Jul 2022
Response from Grand Hotel Saltsjöbaden on Jul 22, 2022
Hej Daniel, Tack för att ni bodde hos oss och för er fina återkoppling, så kul att ni hade en bra vistelse. Vi hoppas vi får välkomna er tillbaka en annan gång.

8/10 Good

Barry, Edinburgh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a stunning location but could do with some refurbishment in certain areas.
Stayed 2 nights in Jun 2022
Response from Jyrki - Hotel Manager on Jul 14, 2022
Tack för att ni valde oss och för återkopplingen!

10/10 Excellent

Carolina

Stayed 1 night in Jun 2022
Response from Jyrki - Hotel Manager on Jun 21, 2022
Tack för att ni valde oss och för återkopplingen. Vi hoppas få se er snart igen!

10/10 Excellent

Enrique

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Grand Hotel Saltsjöbaden on May 22, 2022
Hej Enrique, Tack för er fina recension. Hoppas att ni trivdes hos oss och att vi möjlighet att välkomna er tillbaka inom snar framtid.

10/10 Excellent

Mattias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Jyrki - Hotel Manager on Apr 27, 2022
Tack Mattias för att du valde oss och för återkopplingen. Vad härligt att du var nöjd, hoppas vi får se dig snart igen!

10/10 Excellent

Liliana

Stayed 1 night in Mar 2022
Response from Jyrki - Hotel Manager on Apr 1, 2022
Tack Liliana för att du valde oss och för återkopplingen. Vi uppskattar detta och det ger oss ny energi att jobba vidare med produkten. Varmt välkommen tillbaka!

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2021
Response from Jyrki - Hotel Manager on Dec 15, 2021
Tack för att ni valde oss och för återkopplingen. Vi uppskattar detta och hoppas få se er snart igen!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Worn but friendly
The hotel is past it's former days of glory. The interior is quite dated and in need of a major overhaul. That said the staff was very friendly and the hotel is very clean. We stayed in both a suite and a nice double deluxe room (to with we were upgraded because the heater in the first room we got wasnt working). The view from the deluxe room was great but the bathroom smelled slightly of sewer. The suite was very cool with a tower with a jacuzzi and bedroom it. The cobweb in the lamps and the poor maintenance (why fix the holes in the wall with off-color wall fillers?) draw down the overall impression. The room was cool though. In the suite we appreciated the complementary in room breakfast and the complementary spa access. We didn't try the restaurant (it was full as we hadn't booked ahead as it was full online as well), but we did try the bar and the bar food menu. In the bar the food and drinks were good, but the drinks were better than the food. I would have wanted a better room service menu and more proactive help from the staff. Also the room service fee is too high for what is offered on the room service menu (if you order one main course you pay for two). Overall though we had a good visit and with the view and the very large and cool suite we would consider coming back.
Stayed 1 night in Dec 2021
Response from Jyrki - Hotel Manager on Dec 15, 2021
Thank you for choosing us and for your feedback! We are planning a renovation and hope to be able to start during 2022. So we hope to see you here soon again and that you then can see all the improvements we have made.

10/10 Excellent

Daniela Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Jyrki - Hotel Manager on Dec 15, 2021
Tack för att ni valde oss och för återkopplingen. Vi uppskattar detta och hoppas få se er snart igen!

10/10 Excellent

Sabine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Jyrki - Hotel Manager on Dec 27, 2021
Tack för att du valde oss och för återkopplingen. Vi uppskattar detta och hoppas få se dig snart igen!

6/10 Okay

Elina

Traveled with family
Disliked: Property conditions & facilities, room comfort
If you need a place to sleep, stay here but dont expect anything more.
Stayed 1 night in Nov 2021
Response from Jyrki - Hotel Manager on Dec 27, 2021
Thank you for choosing us and for your feed back. We appreciate it. We do hope to see you here soon again.

8/10 Good

Mari

Stayed 3 nights in Oct 2021
Response from Jyrki - Hotel Manager on Nov 1, 2021
Tack för att du valde oss och för återkopplingen, vi uppskattar detta! Vi hoppas få välkomna dig snart igen!

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Grand Hotel Saltsjöbaden on Aug 29, 2021
Hej Shirley, Tack för att ni valde oss och för återkopplingen. Vi hoppas vi får välkomna er tillbaka i framtiden.

8/10 Good

desiree

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2021
Response from Grand Hotel Saltsjöbaden on Aug 16, 2021
Hej Desiree, Tack för att ni valde oss och för återkopplingen. Vi hoppas vi får välkomna er tillbaka i framtiden.

8/10 Good

Stellan

Traveled with family
Liked: Cleanliness, staff & service
Gammalt trevligt men slitet hotell.
Vackert beläget vid Östersjön oh fin miljö. God mat men hotellet behöver rustas upp. Trasig elektronik och ej fungerande AC, gick ej att mörklägga rummet då mörka gardiner endast delvis täckte fönstren.
Stayed 3 nights in Jul 2021
Response from Jyrki - Hotel Manager on Jul 19, 2021
Tack för att ni valde oss och för återkopplingen, vi kollar upp dessa. Vårt system är inte byggt för dessa onormalt varma dagar, men något som vi kommer beakta vid uppdatering av systemet. Vi hoppas få välkomna er snart igen!

10/10 Excellent

Mikael

Stayed 1 night in Jun 2021
Response from Jyrki - Hotel Manager on Jun 29, 2021
Tack för att ni valde oss och för återkopplingen. Vi hoppas få se er snart igen.

10/10 Excellent

Patric

Stayed 2 nights in Jun 2021
Response from Jyrki - Hotel Manager on Jun 24, 2021
Tack för att ni valde oss och för återkopplingen. Uppskattar det då det hjälper oss bli bättre! Varmt välkomna tillbaka.

10/10 Excellent

Maja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Jyrki - Hotel Manager on Jun 1, 2021
Tack för att du valde oss och för återkopplingen! Vi hoppas få se dig snart igen.

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Saltis!
Always reliable - never let you down! Grand at Saltis is the best!
Stayed 1 night in May 2021
Response from Jyrki - Hotel Manager on May 9, 2021
Hej Peter! Tack för att du bodde hos oss och för återkopplingen. Vi hoppas få välkomna dig snart igen!

10/10 Excellent

Zakaria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from Jyrki - Hotel Manager on Apr 8, 2021
Kul att ni valde bo hos oss och för återkopplingen! Vi hoppas få se er snart igen.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from Jyrki - Hotel Manager on Apr 5, 2021
Tack för att ni valde bo hos oss och för återkopplingen! Vi hoppas på att få se er snart igen.

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service on top
Vi hade bokat en helg för min mamma som fyllde 60, och jag var lite orolig då hon gått igenom cellgifter och det är covid-tider. Men personalen var sååå tillmötesgående och ordnade allt vi frågade om! Så himla tacksam för det, och mamma strålade efter helgen!
Stayed 1 night in Jan 2021
Response from Jyrki - Hotel Manager on Mar 22, 2021
Tack för att du valde bo hos oss och för återkopplingen. Vad kul att firandet var lyckat. Vi hoppas få se dig snart igen!

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good experience. Very nice location. Friendly staff
Stayed 1 night in Dec 2020
Response from Jyrki - Hotel Manager on Dec 12, 2020
Thank you for choosing us. We hope you will have a wonderfull Christmas. Hope to see you again in 2021.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Jyrki - Hotellchef on Dec 4, 2020
Tack för att du valde bo hos oss och tack för att du tog dig tid att återkoppla om vistelsen. Vi uppskattar det då vi kan därmed lära oss och bli bättre. Välkomna tillbaka!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from Jyrki - Hotellchef on Dec 4, 2020
Tack för att du valde bo hos oss och tack för att du tog dig tid att återkoppla om vistelsen. Vi uppskattar det då vi kan därmed lära oss och bli bättre. Välkomna tillbaka!

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Nice but needs renovation. No C19 protection.
We splashed out on a junior suite for our babymoon. Overall the room was nice but it was in desperate need of renovation. Badly scratched wallpaper by the bed, dirty paint in the hallway, cracks in the ceiling paint, the upper half of the couch was faded to a different colour by the sun etc. Most importantly, other than having some lines on the ground and hand disinfectant at check in, there did not appear to be any protections against Covid-19. I felt extremely nervous at the breakfast buffet, both from people touching and breathing on everything and also crowding close to reach things. Indoor seating was better space wise than the outdoor seating, which was very close together. The spa was nice but felt very overpriced. It wasn't all that different from a regular hotel pool and gym with jacuzzi and sauna.
Stayed 1 night in Jul 2020

4/10 Poor

Diegoy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not what it used to be
Im sorry to say that there is very little ”Grand” left at this hotel. Over the last few years I have seen this property go downhill. The hotel is poorly maintained, the service is somewhat efficient but more becoming of a 2 star establishment and without any finesse or grace. The meals are low level, served from the hands of teenage summer staff but with prizes reminiscing of old days. Everything is there for this to be an amazing hotel but at the same time everything is missing. The only positive thing that is unchanged is the beautiful location and the beatiful views.
Stayed 3 nights in Jun 2020

6/10 Okay

Johanna

Liked: Cleanliness
Stayed 1 night in May 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Ivana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

hakan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Saltis forever
Fantastic location,old nice hotel,great athmosphere
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Trevligt och naturskönt - men behöver rustas upp
Supertrevlig personal, rent och fräscht, proffsigt på alla sätt. Ligger jättefint och mycket är som man kan förvänta sig. Men lite för mycket 90-talskänsla. Både interiör och exteriör behöver en uppfräsching, känns slitet och utdaterat.
Stayed 1 night in Jan 2024
Response from Cissi on Mar 15, 2024
Hej,Tack för din feedback. Vad roligt och höra att du är nöjd med vistelsen hos oss.Vi har påbörjat vår renovering, hela hotellet kommer fräschas upp. Det är vi så glada för :)Ha en fin Fredag.MvhCissi

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Känns rätt gammalt, behöver en renovering. Bilder på executive rum stämmer ej överens med det man får. Trevlig resturang men finns inte så mycket mer att göra på hotellet om man är en familj. Barn får ej vara på spa.
Stayed 1 night in Jan 2024
Response from Cissi on Mar 15, 2024
Hej,Tack för din feedback.Vi är nu igång med vår renovering, hela hotellet ska renoveras och fräschas upp. Barn över 6 år är välkomna på vårt spa på loven, annars har vi 16 års gräns.Trevlig helg.Hälsningar,Cissi

10/10 Excellent

Jolanta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Mackis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk service, jättefint rum, supertrevlig personal, jättefin spa anläggning.
Stayed 1 night in Jan 2024
Response from Cissi on Mar 15, 2024
Hej,Tack för ditt fina betyg, det gör oss så glada.Önskar dig en fin dag.Hälsningar,Cissi

10/10 Excellent

Andrea

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personalen var gästvänliga och professionella, känns familjär atmosfär. Rummen var rena och fint, mysigt komma in vid receptionen med öppen brasa som luktar gott. Vacker miljö.
Stayed 1 night in Jan 2024
Response from Cissi on Mar 15, 2024
Hej,Tack för er fina feedback. Så roligt och höra att ni är nöjda med vår service, det ska jag framföra till mina kollegor.Önskar dig en fin Fredag.Hälsningar,Cissi

10/10 Excellent

Vesna

Stayed 1 night in Jan 2024

10/10 Excellent

Vasilios

Stayed 2 nights in Jan 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugnt och bekvämt
Lugnt och trevligt hotell, vackert beläget. God frukost, rent och fräscht.
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Marcus

Stayed 2 nights in Jan 2024

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Stayed 1 night in Jan 2024